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Objective

Focused Account Executive proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and a dedication to customer service.

Skills
  • Merchandising plan development
  • Pricing standards
  • Personnel training and development
  • Exact Software
  • Organized
  • Signage updates
  • Loss prevention
  • Product expertise
  • Store planning and design
  • Sales abilities
  • Flexible
  • Cash handling accuracy
  • Reliable and dependable
Experience
04/2017 - 04/2019 Account Manager First solution security | Atlanta, Georgia
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Provided onsite training
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Generated new accounts by implementing effective networking and content marketing strategies
  • Assisted [3] clients per day through email, phone, online presentations, screen-share and in-person meetings
  • Possesses excellent customer service skills
  • Possesses strong organizational skills with attention to detail
  • Capable of handling multiple tasks at one time
  • Possesses strong communication skills
11/2011 - 01/2017 Store Manager Rent-A-Center | Hinesville, Georgia
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Interviewed, hired, supervised and trained [6] employees and instituted mentoring program to develop skills, leadership and employee excel ePossesses excellent customer service skills
    Able to work a flexible schedule to support business needs
    Possesses strong organizational skills with attention to detail
    Capable of handling multiple tasks at one time
    Able to respond appropriately to changes in direction or unexpected situations
    Possesses strong communication skills
    Capable of lifting heavy objects with or without reasonable accommodation
    Works effectively with peers and supervisors to accomplish tasks
    Retail customer experience preferrednce
12/2008 - 02/2011 Sales Associate Academy Sports And Outdoors | Houma, LA
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
11/2006 - 09/2008 Sales Associate New York And Company | Atlanta , GA
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
01/2005 - 10/2007 Supervisor 7th Beauty Supply | Atlanta , GA
  • Reviewed customer data to assess current issues and determine potential solutions
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Provided every customer with professional and polite support for sales and service needs
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy
Certifications

Twic card 2018-2023

This resume is created in 7 minutes.
Languages
  • English Fluent/Spanish Intermediate.
Professional Summary

Most recent occupation: Loan Officer Assistant at NewRez

- Passed SAFE Mortgage Loan Originator Test

- Licensed in North Carolina

- I have the ability to provide backup for Loan Officers and deliver consistency and continuity of operations. Proven the ability to provide support and resolve problems.

Retail work history notes:
- I'm able to train associates in order to later promote them to leadership roles.
- I have also mentored associates who needed guidance in their position.
- Building and leading a successful team was also one of my accomplishments.
- Working with others is one of my priorities since it brings more efficiency to the company.

Skills
  • Word, Excel, Outlook
  • Communication
  • Ability to work under pressure
  • Leadership
  • Adaptability/Creativity
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Teamwork
Work History
Loan Officer Assistant, 12/2019 to Current
NewRez Charlotte, NC
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Communicated with customers daily to request information and complete paperwork.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Conferred with applicants to obtain information and resolve paperwork discrepancies.
  • Set up files using loan officer checklist and submitted on-time to the Operations Team for processing.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Verified employment backgrounds for each applicant.
  • Income & Asset calculations for pre-approvals
  • Ordering Appraisals
  • Rental Income verification
Assistant Store Manager, 09/2018 to 07/2019
At Home Group Inc. Buford, GA
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Conducted store inventories once per year.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored security and handled incidents calmly.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions. 
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Multiple Positions, 05/2014 to 03/2019
Walmart 4004 Lawrenceville Hwy, Lilburn, GA 30047

Highest Position: Assistant Store Manager
Additional Work Details:

  • Department Manager.
  • Photo Center.
  • PickupToday/Site2Store.
  • Electronics.
  • Connection Center.
  • Hardware.
  • Sporting Goods.
  • Customer Service.
  • Worked collaboratively in team environment.
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Kept work areas clean and neat at all times.
  • Provided customers with exceptional care and attention.
Sales Associate, 05/2012 to 08/2013
Office Depot 8658 JW Clay Blvd, Charlotte, NC 28269.
  • Stock.
  • Cashier.
  • Price Changes.
  • Customer Service.
Multiple Positions, 06/2011 to 05/2012
Ci Ci's Pizza 10900 University City Blvd #13, Charlotte, NC 28213.
  • Pizza Cutter.
  • Pizza Server.
  • Cleaning Duties.
  • Dishwasher.
  • Team Leader.
Education
Bachelor's Degree.: Sociology, 2017
The University of North Carolina At Charlotte. - 9201 University City Blvd, Charlotte
  • Graduated - December 16th, 2017.
  • Minor - Women's Gender Studies.
  • Years in college - 4.
  • Grade Point Average - 3.112.
  • Volunteer Experience - Over 20 hours.
This resume is created in 7 minutes.
Professional Summary
Personable  and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service.
Skills
  • Customer-oriented
  • Active listening skills
  • Computer literate

  • Strong written and verbal communication skills
  • Fast learner

Work History
Route driver, 05/2015 to Current
Amarillo Collections Amarillo, TX
  • Attended and participated in all driver safety meetings.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
  • Reported any mechanical problems encountered with vehicles
  • Managed route planning and travel schedule.
  • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
  • Created effective messaging using language, graphics and marketing collateral.
  • Provided outstanding customer service.


Store Associate, 10/2014 to 03/2015
Ross Stores Amarillo, TX
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.


Education
Bachelor of Arts: Public Relations, Texas Tech University - Lubbock, TX
This resume is created in 7 minutes.
Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Customer-oriented
  • Active listening skills
  • Motivated team player
  • Natural leader
  • Fluent in English, Spanish 
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Cash flow management
Work History
Housekeeper , 09/2016 to 01/2017
Helpful Hands Inc 9040 Jackson Avenue
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with a cloth.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and cleaned. 
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Store Associate , 02/2016 to 07/2016
Lewis Main Exchange 5280 Pendleton Avenue
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.

Store Associate , 12/2015 to 01/2016
Aafes Shoppette Kaiserslautern, Rhienland-Pfalz Germany
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Greeted customers in a timely fashion while quickly determining their needs.


Education
GED: Bel Air High School - El Paso Tx
This resume is created in 7 minutes.
Summary of Qualifications
  • 4 years customer service experience
  • Proficient in Microsoft Office including Word and Excel
  • Advanced knowledge of and experience with computers and technology
  • Strong written and verbal communication skills
  • Positive attitude and a desire to accomplish tasks efficiently and accurately
Experience
07/2013 to Current
Front Desk Receptionist and Office Assistant Blue Sky Yoga & Healing Arts Willoughby, OH
  • Checks in clients and completes transactions
  • Processes client intake information and enters into computer database
  • Answers phone and provides effective customer service
  • Schedules appointments
  • Trains new employees to use Mindbody business management software
04/2017 to 08/2017
Store Associate Payless Shoesource Euclid, OH
  • Greeted each customer and assessed their needs
  • Assisted in finding shoes and/or accessories
  • Special ordered shoes online
  • Determined shoe sizes for children
  • Performed transactions at POS
  • Maintained a well organized and clean store
06/2014 to 07/2015
IT Assistant Signature Health Willoughby, OH
  • Set-up and configured company computers
  • Installed and tested software
  • Troubleshot, diagnosed problems, and resolved technical issues
Education
2018
Associate of Applied Science: Web Development & Design Lakeland Community College Kirtland, OH
  • GPA: 3.22
  • Awards: IT Foundations Certificate - for fundamental technology and skills

Certificate of Achievement in Photography - for the Lakeland Community College Visual Art Student Exhibition 2014

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Professional Summary
Motivated student with two and a half years of sales experience. Highly motivated and friendly with interpersonal strengths.
Skills
  • People-oriented
  • Sales experience
  • Strategic sales knowledge
  • Relationship building
  • Excellent communication skills
  • Strong work ethic
  • Friendly demeanor
  • Highly Organized
Work History
01/2017 to Current
Clerk Hodges and Adams 319 E 10th Ave, Bowling Green, KY 42101
  • Filed all pleadings with the court clerk.
  • Assisted up tothree lawyers at a time.
  • Managed accounts and records of clients with the highest levels of confidentiality and discretion.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Developed and maintained filing and retrieval systems.
06/2016 to 12/2016
Store Associate National Corvette Museum 350 Corvette Dr, Bowling Green, KY
  • Mentored new sales associates to contribute to the store\'s positive culture.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
  • Shared Product Knowledge
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered customer telephone calls promptly and in an appropriate manner.
12/2015 to 05/2016
General Merchandise Clerk Meijer 1676 Westpark Drive, Bowling Green, KY 42104
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
10/2014 to 12/2015
Sales Associate Dunham\'s Sports 2625 Scottsville Road, Bowling Green, KY 42104
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Recommended merchandise to customers based on their needs and preferences.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Primarily pushed kayak and firearm sales in the store.
Education
Current
Bachelor of Arts: Criminology and Political Science
Western Kentucky University - Bowling Green, KY
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Professional Summary
A Professional store associate who enjoys interacting with customers offering a pleasant shopping experience. I am a dedicated and reliable team player who enjoys working in the retail business. 
Skills
  • Customer-oriented
  • Active listening skills​
  • Flexible Schedule
  • Satisfying Shopping Experience
  • Maintained Orderly Product Displays
  • Team Member
Work History
Store Associate, 10/2006 to 06/2008
Stein Mart Cotswold shopping center, Charlotte
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
Store Associate, 07/2004 to 01/2005
Old Navy Cotswold shopping center, Charlotte
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Customer Satisfaction
  • Dressing room
Education
High School Diploma: 1979
Charlotte Latin - Charlotte NC
This resume is created in 7 minutes.
Summary
I am a customer focused professional with significant experience in my field of work.  I am a team player that learns quickly while always looking for ways to add value to an organization.
Skills
  • Produce knowledge
  • Cash register operation
  • Manual pallet jack and forklift operation
  • Excellent customer service
Experience
11/2008 to Current
Store Associate Great Lakes Commissary Great Lakes, IL
  • Operate electric pallet jacks, forklift and manual pallet jacks.
  • Offload trucks, place the pallets in the designated areas.
  • Stack empty skids or pallets in designated areas; cleaned up and disposed of cardboard, plastic wrap, and other debris.
  • Putting cardboard in compactor, and making a bale if needed, while following safety procedures.
  • Broke down and separated warehouse items to designated areas and consolidated pallets.
  • Quickly learned as I stocked, the various locations of grocery items and non-food items throughout the store.
  • Assisted customers in locating items in the store and any other assistance that they may need.
  • Ensure proper stock rotation when stocking and replenishing the shelves, and monitoring the dates of product to ensure product is not expired.
  • Worked in the produce department, learning all the various fruits and vegetables and the PLU codes that are assigned to each product.
  • Worked in the Front End Department with the registers and self check out.
  • Ensure all cash and non-cash transactions are handled properly, accurately, and comply with policies, procedures, and directives.
  • Checkout patrons purchases ensuring total items purchased equals total amount charged and collected.
  • Properly check ID's of all individuals purchasing items with credit, debit, and personal checks.
  • Making sure if customer is using coupons, to ensure that it has not expired and matches to what they have purchased.
  • Making sure I have enough cash and change in the registers, changing out register tape when needed.
  • Ensure work area is maintained in a clean and orderly manner.
  • Establish and maintain a working relationship with the baggers at the registers, and with other employees throughout the store.
02/2009 to 01/2010
Walmart Waukegan, IL
  • Offload trucks, placed the pallet in the designated area.
  • Operated electric pallet jacks, forklift and manual pallet jacks.
  • Broke down and separated warehouse items to designated places and kept the warehouse swept clean and free of cardboard and other debris, and consolidated pallets.
  • Quickly learned as I stocked, the various locations of grocery items and non-food items throughout the store.
  • Assisted customers in locating items in the store and other needs that they may have.
  • Ensures all cash and non-cash transactions are handled properly, accurately and comply with policies, procedures, and directives.
  • Checkout patron purchases ensuring total items purchased equals total amount charged and collected.
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  • Accepts media in accordance with established policies and procedures, Properly checks ID of all individuals purchasing items with credit, debt, EBT, and personal checks.
  • Based on availability, ensure adequate quantities of products are available on shelves and display areas in order to meet patron demands.
  • Ensure proper stock rotation when restocking shelves, bins, counters, wrapping meat products, and other source areas.
  • Monitor dated materials during restocking to ensure product is within code.
  • Price changes and signage maintenance are completed accurately and in a timely manner.
  • Receives product according to established procedures, directives, and guidance.
  • Verifies and/or makes annotations to accountable documents, such as invoices, receipts, vouchers, logs, journals.
  • Data entry to computers, hand held devices, and/or other electronic systems.
  • Performs fund control/custodial duties in compliance with existing policies and procedures for Wal-Mart stores chains INC.
  • Ensures price changes are completed and performed accurately and in a timely manner. This includes, removing old label, posting new label, ensuring product, size and location matches label.
09/2007 to 04/2008
Customer Service- Men's Department Value City Gurnee, IL
  • Help customers with any assistance needed.
  • Maintain the Men's Department, straightening/folding clothes, returning merchandise to correct location.
  • Occasionally helped run the registers to check out customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
04/2005 to 08/2007
Stoney River Restaurant Deerfield, IL
  • Maintained a neat personal appearance.
  • Greeted guests and sat them at tables or in waiting areas  
  • Answered phones, took reservations
  • Served as backup for bartenders.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. 
Education
1999
High School Diploma Highland Park High School Highland Park, IL, USA