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Professional Summary
  • Maintenance Technician with an extensive experience in maintenance of cell phone analytical and problem solving skills. Solid background in customer service.
Skills
  • Troubleshooting skills
  • Service-oriented mindset
  • Hand and power tools
  • Problem solving ability
  • Safety awareness
  • Flexibility
Work History
Maintenance cell phone, 04/2002 to 04/2016
Self Employed Homs, Syria
  • Extensive experience in maintenance of cell phone and replacing broken pieces.
  • Used power and hand tools to complete repairs in a safe and accurate manner.
  • Troubleshot and diagnosed problems with Cell phone.
  • Completed documentation for record keeping and customer use.
  • Managed tool shop, monitored stock levels and ordered parts.
Store Supervisor, 01/2018 to 03/2018
E west Sydney consulting Computer North Rocks, NSW
  • Received all the use computer and check about the problem and try to repair faults.   
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
Education
High School Diploma: Khaled Ebn Al Waleed - Homs - Syria
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Summary
Results-oriented management professional offering 25 years of progressive leadership experience with ability to manage diverse situations and bring underperforming businesses to profitability.  Proven success in building and motivating dynamic store teams.  Long-term thinker able to identify strengths and weaknesses in operations and human resources and develop strategies for growth.
Skills
  • Team Builder
  • P&L Management
  • Multi-unit Operation Management
  • Merchandising/ Store Layout
  • Workplace Safety
  • Vendor Negotiations
  • Staff Development
  • Asset Protection 
Experience
Frio Lodges, LLC Dilley, TX Contract General Manager 04/2012 to 02/2016
  • Contractor for Construction opening of full service 27 unit apartment complex for oilfield personnel
  • Maintained 80% occupancy rate
  • Responsible for staffing, training, expenses and maintenance
  • Added managing a 20 unit apartment complex in Pearsall, TX
Tex-Best Travel Centers, Inc McAllen, TX General Manager of Travel Center Operations 01/2005 to 07/2009
  • Managed 4 retail travel center locations with food service averaging 4.5 mm gallons of fuel sales and $900K of merchandise sales per month
  • Increased Food service revenues by 40% first year and 15%/ yr thereafter
  • Reduced inventory shrink from 2.5% to 1% of merchandise sales
  • Implemented scanning and price book to each location
  • Oversaw 100 employees, HR issues and reduced turnover by 40%
Nate Enterprises Bandera, TX Co-Owner 11/2003 to 01/2005
  • Buying, remodeling and selling single family homes
Motiva Enterprises San Antonio, TX Area Manager/ Sales Consultant 09/1998 to 07/2003
  • P&L Responsibility and management of 34 C Stores
  • Average Fuel Sales of 3.5mm gallons, store sales of $1.1mm/ month
  • Reduced store operating expenses by $1.1mm from 2001-2002
  • Led district in monthly store sales average in1  
  • Increased car wash sales/ store from $4500 to $7000/ month​
Star Enterprise Houston, TX District Sales Manager - SORO 03/1995 to 09/1998
  • Managed Houston/ San Antonio markets (52 stores) 
  • P&L Responsibility with 7.5mm gallons and $2.7mm store sales/ mo
  • Oversaw development and opening of 7 new store locations
  • Managed raze, rebuild and opening of 7 existing stores
  • Supervised team of 4 frontline supervisors and 400 store employees
  • Led SORO Division in image and customer service scoring in 1997
  • Piloted first unbranded c store natural gas dispenser for autos
Star Enterprise Houston , TX Coordinator - C Store and Credit Card Marketing Programs 09/1991 to 03/1995
  • Generated $1.2mm/ yr gain in company payphone revenues
  • Negotiated payphone long distance bonus contract netting $1mm
  • Reduced credit card processing costs 30% with VSAT technology
  • Negotiated $ 90mm single source supplier merchandise contract
  • Planned & hosted 1993 Top Retailer award trip for 300 winners
  • Oversight of SORO process redesign of store operations 1995-96
Star Enterprise Irving, TX Coordinator - C Store Operations - SW Region 01/1990 to 09/1991
  • Implemented standard uniform program saving $100K / yr
  • Reduced Credit card fraud in region by $128K in one year
  • Implemented 4 local market training classrooms and curriculum
  • Oversight of region office PDI accounting, store security, fuel pricing
Star Enterprise Austin, TX Marketing Representative 02/1989 to 01/1990
  • Managed 45 Texaco Open Dealer accounts in South/Central Texas
  • Qualified for "Top Performer" Award trip based on brand image
Star Enterprise Austin, TX Store Supervisor 10/1987 to 02/1989
  • Supervised 9 company operated c stores
  • Oversaw conversion of  17 stores acquired from wholesaler to Texaco standards of operation.​
Calhoun-Smith Distributing Company Austin, TX Store Supervisor 02/1986 to 10/1987
  • Supervised 9 Texaco branded Convenience stores for wholesale distributor 
Tenneco Oil Company Huntsville, TX Store Supervisor 03/1985 to 01/1986
  • Supervised 10 Tenneco branded c stores in east Texas markets
Haney Oil Company Huntsville, TX Operations Manager - C Stores 03/1981 to 01/1986
  • P&L Responsibility for 30 Conoco/ Gulf branded C Stores
  • Oversaw expansion of operations from 5 store chain to 30 stores
  • Successfully facilitated construction and opening of 6 new stores
  • In charge of assimilating 19 store into company through acquistion​
Education and Training
BBA: Marketing 1980 Sam Houston State University, Huntsville, TX, United States
Activities and Honors
  • Pi Sigma Epsilon National Professional Fraternity in Marketing, Selling and Sales Management, Member and Past National President
  • Pi Sigma Epsilon National Educational Foundation, Current Board Member and Past National Chairman
  • Double R Ranch Owners Association, Past Vice President and ACC Chair
  • Bandera River Ranch Water Service Company, Past President
  • Transplant Patient Mentor, Barnes Hospital, St Louis, MO
 
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Professional Summary
Store Supervisor,  MTM Specialist.   Highly organized and flexible.  Energetic Sales Associate with a solid understanding of the industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Skills
  • Bilingual, fluent in both English and Spanish.
  • Highly productive due to extensive multi-tasking knowledge, with attention to detail.
  • Excellent communication skills/Computer and Internet proficiency
  • Solid work ethic, with commitment to the highest level of integrity and quality
  • Customer service-oriented
  • People-oriented
  • Retail merchandising specialist
  • Superior organization ability
  • Sales experience
  • Staff training and development
  • Goal-oriented
  • Outstanding interpersonal skills
Work History
Sales Associate/ Store Supervisor, 05/2014 to Current
Brooks Brothers La Jolla, CA
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Requires maintaining current and accurate knowledge of product features, benefits, and availability. Resolve customer complaints.
  • Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system.
  • Made to Mesure gentleman specialist.
  • Demonstrate leadership, coaching and listening skills by ensuring quality service among staff through training and by acting as a positive role model and Manager on Duty. 
  • Coach and develop Associates to meet productivity expectations. Assist in controlling and coordinating appropriate staffing levels and productivity to provide the highest level of quality and customer service within established call dates
Education
Associate of Applied Science: Universidad de San Buenaventura - Bogota - Colombia
This resume is created in 7 minutes.
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction, focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Store Manager dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Skills
  • Excellent customer service skills
  • Personnel development
  • Opening and closing procedures
  • Hourly shift management
  • Bank deposit procedures
  • Staff training and development
  • Consistently meets sales goals
  • Customer relations
  • Upselling techniques
  • Customer-oriented
  • Goal-oriented
  • Strategic thinker
  • Active listening skills
  • Personable
  • Employee relations
  • Motivated team player
  • Business Development
Work History
  • Sales and Service Manager
  • TD Bank
  • Port Chester, NY
  • July 2015 to April 2018
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Pulled daily branch Sales Revenue reports.
  • Opened accounts with a cross sale ratio of 3% products opened.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Contacted potential clients to pursue sales and gather funds.
  • Supervised branch operations and made continuous improvements in each area.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Represented bank at community events to establish strong ties and promote business.
  • Working with business partners to meet with clients to generate new business.
  • Encouraged employee development and promoted management staff from within.
  • Assistant Manager
  • TD Bank
  • Pelham, NY
  • August 2012 to July 2015
  • Assigned employees to specific duties to best meet the needs of the store.
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Interacted with customers as they entered the store to determine what their needs were.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Consistently maintained a 96% average during quarterly audit ratings.
  • Store Supervisor
  • TD Bank
  • Larchmont, NY
  • March 2009 to August 2012
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed work flow to exceed quality service goals.
  • Strong leader of customer support staff.
  • Solved unresolved customer issues.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Customer Service Representative
  • TD Bank
  • White Plains, NY
  • January 2005 to March 2009
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Sales Manager
  • Bally Total Fitness
  • New Rochelle, NY
  • February 2001 to November 2004
  • Increased revenues by 2% within the first year as Sales Manager.
  • Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services.
  • Planned and directed staff training and performance evaluations.
  • Trained all incoming sales team members.
  • Store Manager
  • Foot Locker
  • Bronx, NY
  • June 1995 to October 2000
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Managed staff of 3 sales associates, 2 team leaders and 2 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.