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Executive Profile

By nature, a self motivated, creative thinker with proven results. I am driven by offering a perfect customer service experience, having the education and business knowledge to make sure that the numbers make sense. I am looking to transition from a retail executive into a full time sales professional.

Skill Highlights
  • Knowledge of the area
  • Training and development
  • Results-oriented
  • Licensed FL Realtor
  • Quick learner
  • Creative Problem Solving
Core Accomplishments
  • Responsible for creative design and launch of Cloud Steppers by Clarks in 2015.  Over 1.5 million pairs sold first season.
  • Built Rockport development team selling more than 900,000 pairs. 
  • Launched Bobs by Skechers in 2011 creating a leading and still operating sub brand of one of the largest retailers world wide.
Professional Experience
05/1993 to 04/1999
Sales, Planning and Allocation - Footwear Sears Hoffman Estates, IL
05/1999 to 06/2001
Assistant Buyer - Children's Footwear Kohl's Menomonee Falls, WI
  • Supported the buyer of a fast growing footwear business.
  • Directly in charge of merchandise assortment, floor layouts and marketing.
  • Extensive planning with space and fixture productivity in an open sell environment.
  • Opened 250 stores in 2 years.
05/2001 to 12/2007
Buyer - Women's Comfort Footwear JCPenney Plano, TX
  • Responsible for all financial metrics of this $100 million footwear business.
  • Worked on seasonal strategies with planning and marketing to determine proper inventory levels and sku counts.
  • Worked with major national and private label footwear brands.
  • Created event marketing and targeted brand campaigns.
  • Responsible for e-commerce product and pricing strategies.
11/2008 to 10/2009
Senior Buyer - Women's Footwear Mervyns San Francisco, CA
  • Responsible for $200 million in annual sales.
  • Developed a merchandise assortment that is exclusive and targeted to the California customer.  More than 17 national brands and 4 private labels.
  • Negotiated post-bankruptcy deals with vendors to ensure shipments will continue with desirable terms.
12/2008 to 02/2010
Product Manager Footwear (Buyer and Product Developer) Gander Mountain St. Paul, MN
  • Responsible for $150 million in annual footwear department sales.
  • Developed and source all private label merchandise.
  • Directly managed all catalog and e-commerce merchandising.
  • Responsible for developing seasonal/annual business plans to maximize sales and profit numbers.
01/2010 to 05/2012
Director of Merchandising Women's (Product Development) Skechers Manhattan Beach, CA
  • Responsible for the development and design of Bobs by Skechers, Cali and Tone-Ups product groups.
  • Directly managed a team 6 people.
  • Strategized with retail and sales on product assortments.
  • Far East travel 2 times per season.
06/2011 to 10/2015
Global Director - Women's Footwear (Product Development) Clarks Americas Newton Upper Falls, MA
  • Responsible for wholesale sales of over $400 million.
  • Managed and coached a team of 11, not including team of UK based designers.
  • Worked closely with 4 regions to meet their individual product needs while maintain sku efficiency.
  • Far east travel 4 times per year to make sure product is show ready. 
  • Ensure compliance with budget and deadlines.
  • Follow market trends and market leaders to ensure line is set for growth.
10/2015 to 10/2017
Vice President - Women's Footwear (Product Development) Rockport Newton, MA
  • Grew top line numbers, 900,000 pairs in 3 seasons.
  • Lead development and strategy for the global product needs.
  • Developed and owned sku efficiency plans while meeting growth goals.
  • Lead, coached and developed the team to exceed the needs of the business while meeting go to market calendar time lines.
  • Travel to Europe quarterly to shop local shoe markets, international color and trends. 
  • Align business plan and category direction in collaboration with marketing and sales.
Education
1993
Bachelor of Science: Finance Florida State University Tallahassee, FL, US
2019
Real Estate Licensee Merrick Daman Real Estate School Wilton Manors, FL
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Professional Summary
Efficient, accurate and detail-oriented professional who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.
Skills
  • Microsoft Office proficiency
  • Highly organized
  • Time management
  • Flexible
  • Experienced planner and coordinator
  • Meticulous attention to detail
Work History
Inventory Planning Manager, 01/2009 to 06/2017
Hanesbrands Inc
  • Developed financial plans & forecasts for 10 apparel brands with total retail sales of $44 million for Kmart account.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of inventory.
  • Created and communicated sales and productivity reports to management and account.
  • Execute the placement and verification of orders within merchandise categories.
Associate Account Representative, 11/2009 to 12/2010
Hanesbrands Inc
  • Assist Account Manager with Macy's West account with 12 brands of apparel merchandise representing $36 million in annual sales.
  • Increased retail sales by 7% by updating assortment, door expansions and promotions.
  • Managed all spending budgets including co-op, promotions, markdowns and retailer incentives. 
  • Worked with retail accounts on advertising vehicles and promotional handles to grow market share and brand awareness.
  • Provided operational support including inputting new style orders, allocating orders, UPC code set up & shipment tracking.
Education
Bachelor of Science: Marketing San Francisco State University
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Professional Summary

An engineer and a supply chain professional with awarded leadership and management skills, willing to demonstrate technical competence and managing efficacy for the organization's growth, productivity and prestige.

Skills
  • Self-motivated & team player with excellent leadership and communication skills
  • Ability to manifest innovative and analytical skills under pressure with strong work ethic
  • Sound understanding of SAP and JDA
  • Intermediate MS EXCEL skills
  • Experience in project management
Education
Masters of Commerce: Logistics & Supply Chain Management and Int'l Business The University Of Sydney - Sydney
Bachelor of Engineering: Electronics and Telecommunication The University Of Mumbai - Mumbai
Work History
Demand And Supply Planning Co-ordinator 01/2019 to Current
Nestle Sydney, NSW
  • Managing the supply plan for New Caledonia market by maintaining SOH level and fulfilling customer orders
  • Creating production plan for SKUs ex- Australia by collaborating with factory production managers every month
  • Raising Purchase Orders and generating invoices for New Caledonia and French Polynesia market. Lias with 3PL and suppliers from more than five countries by maintaining excellent interpersonal relationships
  • Lead and solve the issues related to unpaid Parked and Blocked invoices of suppliers for NC and FP markets
  • Assist Demand planner with the Weekly Sales Review and manage the sales for forthcoming-week
  • Collaborate with sales and marketing teams with NPD and provide insights on the supply related concerns
Procurement Project Coordinator/ Procurement Specialist 07/2018 to 12/2018
Nestle Rhodes, NSW
  • Drive operational efficiency by identifying and implementing process simplification and standardization of S2P processes.
  • Supporting Nespresso BU from policies and compliances' perspective in regards to raising Purchase Orders for S&IM. Training respective stakeholders and assist them with queries related to supplier setup, update and block/unblock.
  • Lead the audit preparation processes for multiple business units and ad hoc activities in procurement excellence team. 
Inventory Control Supervisor (Part-time) 08/2017 to 09/2018
David Jones Bondi Junction, NSW, Australia
  • Inbound stock handling at the docks. Stock count through scanner and maintaining SOH level. Materials management and inventory reconciliation. Conduct planogram audits.
  • Investigate and action reports including unmatched shipment, dispatched debit and transfers, store performance and stocktake volumes as required.
  • Handling shrinkage stock, processing it and relevant system adjustments. Precisely completing appropriate temperature checks, documentation and system entry.
Supply Chain Intern (Regional Business Solution- PLog) 03/2018 to 05/2018
Nestle Australia | Globe Rhodes, NSW
  • Assisting the project on deployment of SAP TM and integrating it with SAP ERP system in two markets (India & Philippines).
  • Reviewing and providing recommendations of the Project Methodology for Nestle's SAP TM deployment program, especially contributions to localising the Business Process Mapping (BPML).
  • Learning, executing and then creating  Automated Regression Test script for SAP TM O2C E2E Flow, providing a solid to re-use the same scenarios for future testing. 
Accomplishments
  • Trained forty stakeholders at Nespresso on the gaps identified in regards to non-compliant PO raised in the Nessoft ERP.
  • Recognised for the deliverables during the tenure as an intern at Nestle.
  • Served as THE GENERAL SECRETARY of the Students Council for the annual college festival Nakshatra'15. Awarded as the best General Secretary in the history of the college.
Certifications
  • GS1 international standards for barcode. GS1 certification on Negotiation in Procurement.
  • Oracle 10g database SQL certified expert IZ0-047.
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Summary
Supply Chain Manager with over 20 years experience in Logistics leadership and a proven track record in the development and implementation of facility enhancing projects.
Skills
  • Inventory management
  • Highly effective communication skills
  • Customer service-oriented
  • Adaptable
  • Organized
  • Results-focused
  • Strategic planner
  • Detail-oriented
Experience
Walmart Home Office Bentonville, AR Network Planning Manager II 09/2017 to Current
  • Defined SOPs for new team and position within Supply Chain.
  • Developed "End of Life" process to bring higher visibility to items being deleted from store modulars.
  • Work with cross functional teams to drive resolution of "Aged" inventory in the DC networks.
WalMart Home Office Bentonville, AR Merchandise Support Manager 08/2015 to 09/2017
  • Drove over $2 million in company savings via inventory reductions in 2016.
  • Provided communication and tracking of key merchandise events to both field and Home Office leadership teams
  • Organized and led quarterly Supplier Workshops
  • Development and support of new team members, including stepping into leadership role after organization structure change and senior team members transitioned out.
  • SME for DC requests, including site trips, to review facility procedures and profile.  Designed improved profile layout and implementation guidelines
WalMart DC 6026 Red Bluff, CA Quality Assurance Manager 04/2004 to 08/2015
  • Responsible for managing, developing, and evaluating a team of 10 - 15 associates, across multiple shifts.
  • Designed and instituted profile and slot lay-out enhancements in multiple areas of the facility that resulted in increased associate productivity.
  • Developed and executed lay-out of new co-located e-commerce fulfillment site.  Provided QA management and training to staff and associates during roll-out year.
  • Ship-from-Store implementation and training of associates at store 4221.
WalMart DC 6037 Hermiston, OR Quality Assurance Manager 04/1998 to 04/2004
  • Managed Supervisors and associates across muiltple schedules
WalMart DC 6026 Red Bluff, CA Associate: Shipping, SSR, DAR, RSR 07/1994 to 04/1998
Round Table Pizza Redding, CA Store Manager - Managed operations/staff of 30-40 07/1988 to 07/1994


Education and Training
Shasta Community College, Redding, CA Pursued course of study in History
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Summary
Multifaceted, accomplished healthcare leader with 9 years experience in healthcare administration. Innovative thinker and skillful motivator with a tenacious focus on objectives and an unwavering commitment to patient satisfaction. Ability to execute on multiple priorities within fast-paced environments. Committed to helping healthcare organizations achieve maximum benefit from their employees through detailed planning, procedure optimization, training and development. Excellent time management skills and consistent on-time / on-budget project deliveries.
Core Qualifications
  • Practice Management
  • Practice and Hospital Operations
  • Strategic Planning
  • Regulatory Compliance
  • Project Management
  • Facility Planning
  • Practice Development
  • Team Building
  • Revenue Cycle/Financial Management
  • Business Plan Development
  • Physician Relations
  • Microsoft Office Expert
  • Process Optimization
  • Outreach and Marketing
Highlights
  • Improved communications between the outpatient department staff and providers by creating communication boards and implementing daily huddles.
  • Improved patient and provider work flow in the ambulatory practices. 
  • Increased Dental outpatient clinic access by 50%, utilizing a collaborative agreement between the dental hygienist and dentist.
  • Implemented text reminders, live chat, online appointment requests, outpatient volume increased from 134,058 to 179,162 in one year.
  • Improved continuity of care and discharge planning by coordinating with hospitalist program and patient referral service to create appointment system for newly discharged patients.
  • Worked with physicians by visiting and making calls to promote onsite services with top referring providers, increasing provider referrals by 15%.
  • Designed and opened a patient friendly multi-specialty physician office attracting over 100 new patients within the first month of opening.
  • Planned, developed, and implemented a centralized appointment/navigator unit that coordinates faculty practice appointments within the outpatient clinic systems.
  • Responsible for 100+ FTEs, both union and non union staff
  • Liaison with community physicians and organizations; Unit received between 200,000 to 235,000 calls annually.
  • Planned and coordinated community health and screening events with over 500 individuals screened, resulting in 50% patient referral to hospitals and affiliated outpatient practices.
  • Managed New York City provider database as part of primary care initiative to evaluate new enterprise opportunities, resulting in opening of three additional ambulatory sites and development of strategic alliances with community providers.
Experience
Senior Director of Ambulatory Care 01/2016 to 12/2016 Mount Sinai St. Luke's Hospital New York, NY
  • Direct, supervise, and coordinate all administrative and operational functions and activities for the 45 Medical, Surgical, Dental and OB/GYN hospital based outpatient clinics and 18 faculty practice sites for the campus.
  • Responsible for 3.2 M budget. Monitor budget variances/accurals, budget and FTE analysis and identify areas for financial improvement.
  • Work with staff on revenue cycle initiatives. This includes but not limited to review and remediation of denials, medical necessity write offs, visits/payments, billing WIP and POS cash collections.
  •  Identify process flow impediments in outpatient clinics using a time study. Worked with department chairs and hospital leadership to address resolutions.
  • Optimized provider schedules by standardizing visit types and appointment duration across specialties. Decreased number of overbooked patients by 30%.
Director Outreach and Practice Development/ Practice Manager 01/2010 to 01/2016 Mount Sinai Roosevelt Hospital/ University Medical Practice Associates New York, NY
  • Directed and managed the practice development and marketing activities for the Department of Medicine on a 2.6M Budget.
  • Faculty Practice: 12 locations, 60M budget, 130 FTEs and 160,000 plus visits including MSO; Hospital Department of Medicine: 50M budget and 425 FTEs.
  • Controlled and directed operational and administrative activities of three multi-specialty medical practices (cardiology, endocrinology, primary care, rhematology, women's heath) as the practice manager with 6,000 annual visits and 3,000 procedures.
  • Worked with practice managers in 10 locations to standardize workflow processes.
  • Developed quarterly practice reports detailing patient access, provider metrics, and other key performance indicators to support formulation of key business decisions, such as provider contracts and MSO agreements.
  • Collaborated with corporate real estate for logistics planning for real estate acquisition and renovation.
  • Coordinated and managed quality improvement projects for Faculty Practices and Department of Medicine Divisions.
Senior Strategic Planning / Financial Planning Project Manager 08/2008 to 01/2010 Mount Sinai Beth Israel, Corporate Office New York, NY
  • Analyzed market, operational, and financial data to support business analysis and strategic planning; created executive level presentations with recommendations.
  • Evaluated hospital system departments using national and state data to identify provider profitability, and length of stay by department; made recommendations to redefine departments into service lines for Mount Sinai Health System.
Education and Training
Master of Public Health: Health Management 2007 Emory University Rollins School of Public Health Atlanta, GA Health Management
Bachelor of Science: Biology 2006 Emory University Atlanta, GA Biology
Gates Millennium Scholar
Professional Development
Certified Lean Six Sigma Green Belt, 2016
New York University School of Continuing Education, Project Management, 2015
 Cornell University- HANYS, Academy for Healthcare Leadership Advancement, 2012 
Affiliations
National Association of Health Services Executives, New York Regional Chapter - President, 2017-2019
Greater New York Hospital Association, Summer Enrichment Program -Graduate/ Speaker/ Mentor, 2007-Current
American College of Healthcare Executives, 2007-Current

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Summary

Experienced in Workforce Management with a demonstrated history of working in various roles within the Walt Disney Company

Skills
  • Skilled multi-tasker
  • Analytics
  • Workforce Management 
  • Regulatory compliance
  • Labor agreements
  • Training and development
  • Results-oriented
  • Microsoft Office
  • Change management
  • Reports generation and analysis
  • Operations management
  • Issue and conflict resolution
  • Systems and automation applications
  • Detail-oriented
  • Adaptive team player
Experience
Workforce Management Time and Pay Manager / Walt Disney World - Lake Buena Vista, FL 05/2015 - Current

• Lead a team of hourly Cast Members who are responsible for enforcing the Fair Labor Standards Act in Walt Disney World
• Provide daily Operation direction and demonstrate decision making skills to effectively manage a business and lead a team
• Support Process Improvement and Change Management efforts.

• Utilize various applications including MS SQL Server, Business Objects, Teradata, SAP and Workbrain to pull and analyze data for various TWDC Partners such as Legal, Employee Relations and Labor Relations regarding grievances and union negotiations.
• Partner with system administration teams to identify and escalate technical issues impacting pay and to assist with system testing prior to implementation.
• Responsible for utilizing a network of partners including Payroll, HR Global Operations, Labor Relations, Compensation, Employee Relations, and internal Workforce Management teams to gather information to resolve time and pay concerns and to ensure Compliance with Collective Bargaining Agreements and Non Union locations.

Workforce Management Workload Stat / Walt Disney World - Lake Buena Vista, FL 09/2013 - 05/2015

• Partnered with the Leadership Team to create a seamless experience for our guest and clients
• Pulled appropriate reports for the leadership and clients maintaining tracking of budgets, comments, and operating efficiencies

  • Coordinates across multiple teams to achieve desired outcomes
Workforce Management Deployment Specialist / Walt Disney World - Lake Buena Vista, FL 07/2011 - 09/2013
  • Assisted Day to Day Operations within Deployment, ranging from Early Releases to Extends and handling any situations in which our Deployment Associates cannot assist
  • Cultivated internal relationships with employees to ensure optimal service levels, attrition and quality.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Project managed  small projects and work streams of large projects, including effective communication and escalation
  • Used results of analysis to clearly lay out appropriate options and recommendations for decision making
Trainer and Core Facilitator in Vacation Planning / Walt Disney World - Lake Buena Vista, FL 05/2007 - 08/2011

• Provided front line Cast Deployment System (CDS) assistance to our support areas for all lines of businesses across the four theme parks and resorts
• Maintained staffing levels for the day of operation, including but not limited to managing labor, call-ins, breaks, early releases and shift extensions
• Served as a labor resource, focusing on the delivery of outstanding Cast, Guest and Client services while assisting with and troubleshooting any Labor system issues (EHH, CDS, GEMs, Workbrain)
• Trained and develop new Deployment Associates so they have the skills necessary to provide top-notch service to our clients across the lines of businesses

Education and Training
University of Central Florida - - Orlando, FL, United States 2013 Bachelor of Science: Business Administration
Webster University - Orlando, FL 2016 MBA: Business Administration
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Executive Summary

Energetic leadership professional with a strong belief in living outdoors and developing programs for future generations to do the same. Strong background in leadership, team building, strategy, Open to Buy, and planning. Emphasizes process improvement and effective project management to increase profits and customer satisfaction with a background and passion for team building.

Core Qualifications
  • Project management
  • Strategy
  • Merchandise planning
  • OTB and S&OP management
  • Leadership & Team building
  • Lean Six Sigma Black Belt
  • Supply Chain
  • Business analysis
  • Assortment development and revision
  • Sales
Professional Experience
Director of Sales Strategy, Analytics, and Operations / VF Corp. (Smartwool and Icebreaker) - Denver, CO 06/2017 - Current

- Lead US wholesale revenue forecast process
- Lead sales operations and cross functional teams
- Create and implement sales strategies to achieve sales targets
- Manage and create sales programs, incentives, policies, and procedures
- Manage and create reporting for internal and external recipients
- Lead cross functional strategic project teams: Retail transformation, Assortment planning
- Utilize Lean Six Sigma methodology for cross functional process improvement
- Monitor and drive inventory utilization

General Manager / R.L. Winston Fly Rod Company; Bauer Fly Reels - Twin Bridges, MT 05/2016 - 07/2017

- Develop investment, marketing, merchandise and sales plans and strategies
- Review and improve manufacturing processes for rod and reel production
- Lead sales, marketing, production, inventory, finance, and facilities teams - 50+ team members
- Work closely and collaboratively with owner and BOD to review plans, results and financial performance

Divisional Planning Manager - camping/fishing / Cabela's Inc - Sidney, NE 01/2012 - 04/2016

- Manage all planning and inventory functions for all channels of Cabela's Camping and fishing product
- Lead team of Financial Planners, Replenishment Analysts, Assortment Planners, and Inventory Coordinators
- Work with DC's, vendor compliance and logistics to improve short term performance and create longer term strategies
- Develop collaborative plans for inventory, sales, margin and other key metrics
- Maintain positive vendor relationships while insuring compliance
- Work collaboratively with Merchandising, Marketing and other cross functional areas
- Project Leadership - JDA Fulfillment, Enterprise Planning and Allocation
- Process improvement


Business Lead: Merchandise, Planning and Inventory / Cabela's Inc - Sidney, NE 06/2010 - 01/2012

- Manage high level enterprise strategic projects and provide subject matter expertise
- Develop strategic plans with Executive leadership
- Present project plans and results to all levels of Executive leadership teams
- Lead cross functional teams to successful project completion
- Develop industry leading solutions to business challenges
- Train business leaders on best practice including Lean Six Sigma
- Use Lean Six Sigma methodology to drive process improvement
- Developed retail training solutions across 90+ retail stores
- Develop BI solutions that support reporting to communicate results

Native Fisheries Restoration Project Manager / National Park Service - Fort Collins, CO 02/2007 - 11/2010

- Manage and develop multiple fisheries projects concurrently
- Work collaboratively and closely with all levels of park staff
- Present complex technical and biological data to Park Service Fisheries leadership
- Manage and maintain financial plans
- Develop reports for peer review using various data sources and reporting tools
- Coordinate work across multiple teams in multiple states across varied timelines
- Projects across the US - CA, CO, WA, MI, DE, TN

Sr. Merchandise Financial Planner / Cabela's Inc - Sidney, NE 07/2008 - 07/2010

- Create merchandise financial plans for sales, inventory, and performance metrics
- Drive weekly, monthly , annual performance reviews with actions to achieve targets
- Work with DC's, vendor compliance and logistics for short term improvement and longer term strategy
- Manage assortment planning process an Assortment Item Planners
- Work closely with vendors to insure strong partnerships and available inventory
- Develop MFP training materials and onboard merchandise financial planners
- Plan and implement strategic initiatives with cross-functional teams
- Subject Matter Expert and trainer for JDA Enterprise Planning system

Retail Category Manager / Jax Outdoor Gear - Fort Collins, CO 07/2004 - 02/2007

- Develop merchandise strategy with leadership team
- Develop seasonal assortment plans for multiple retail locations
- Develop and maintain visual merchandising plans
- Vendor negotiations and relationship management
- People Development including product and sales training
- Develop and maintain financial plans

Product Specialist - Retail/Call Center / Cabela's Inc - Sidney, NE 07/1998 - 07/2004

- Lead and manage retail and call center associates
- Maintain high level of product knowledge
- Train retail staff on footwear, clothing, camping, fishing and hunting products
- Work closely with customers and insure premium customer service
- Coordinate and co-lead retail training with key vendors

Education
Colorado State University - Fort Collins, CO MBA: Business
Colorado State University - Fort Collins, CO Bachelor of Science: Biology (Aquatic and Fisheries)
Accomplishments

Leaders Developing Leaders Program - 12 month intense leadership training with a cross functional cohort and an  executive coach

From the Field Leadership - Small group coaching with Cabela's CEO, Tommi Milner

System Development and Implementation - Activity Based Costing, JDA Enterprise Planing- Fulfillment-Allocation-Demand Planning, OTB tools, Assortment Planning 

Lean Six Sigma Black Belt - 3 month program culminating in a capstone project - Inventory Investment with Changes in In-Stock Rate

Affiliations

Board of Directors, Master Certified Fly Casting Instructor - Federation of Fly Fishers

Fly Casting Field Editor and Contributor - Fly Fisher and Fly Fusion Magazines



This resume is created in 7 minutes.
Summary
Accomplished business professional with thirteen years of experience. Assisting clients in analyzing, implementing, and evaluating business projects to meet performance expectations. Experience in utilizing varied business practices, core competencies and key skills. Excited to advance my career within the business development and consulting industry. Possess proven success in local government economic development programs, budgeting and management, operational characteristics & services, cross-departmental project management within highly competitive organizations.
Skills
  • Contract negotiation/review/drafting
  • Relationship building
  • Project development and life cycle
  • Community development
  • Inter-governmental and legislative relations
  • Leadership
  • Public Speaking and Effective Communication
  • Superb time management skills
  • Exceptional organizational skills
  • ​Local government background
  • Grant Writing
  • Problem Solving
  • Commercial properties specialist
  • Negotiations expert
  • ​Market research and analysis
  • Project management
Experience
02/2014 to Current
Director of Economic Development City of Mount Rainer Mount Rainer, MD
  • Generated new accounts by implementing effective networking and content marketing strategies with local governmental entities.
  • Devised short and long-range action plans to address a wide variety of municipal needs.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
    Established long-range objectives and developed innovative strategies to help achieve governmental projects  .
  • Developed local governmental communication strategies and programs, including project timelines and budget management.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials for city awareness.



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Construction Analyst U.S. Department of Commerce, SBA MD
  • Investigate claims, conducted field audits, determined losses and reported findings.
  • Investigate complaints to determine general condition and compliance of dwellings, premises, non-dwelling structures and vacant lands with Building Codes.
  • Prepare a variety of documents including general correspondence, agendas, City briefings, and reports.
  • Conduct regulatory compliance inspections pertaining to various City and State codes and issues notices of violation and/or citations.
  • Measure the dimension and the elevation of the structure to check that they are in accordance with the codes and building plans.
Consultant NexGen Strategic LLC
  • Generate operating capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments.
  • Initiate a series of enhancements to the existing local area development program; established a process for awarding 1 million dollars in grants, and develop a contractual agreement to govern grants awarded.
  • Cultivate strong working relations with other industry executives and city leaders.
  • Ensure deliverables are within budget, on schedule and of superior quality.
  • Dispense guidance, direction and authorization to carry out major plans.
  • Negotiate lucrative business  agreement with major hospital agency in the U.S. Virgin Islands.
09/2005 to 01/2014
Economic Development and Project Management Urban Planner District Heights, MD
  • Expanded community service offerings by securing over 2 million in grants and effectively networking with community projects.
  • Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.
  • Assisted in the preparation of Administration's and Economic Development budget; verified the accuracy of budget information; monitored and controlled purchases and expenditures.
  • Successfully negotiated and prepared incentive packages that resulted in organization expansions and 90,000 in tax revenue.
  • Formulated economic plans and strategies across the state in association with urban planning committee
  • Implemented sustainable planning and continuous growth methods.
Comprehensive and Strategic Planning
  • Achieved notable successes in cost control, revenue generation and marketing effectiveness.
  • Wrote memorandum and business correspondence.
  • Drafted action plans and led meetings with all county and city officials to review project status and proposed changes.
  • Researching for possible opportunities of economic development in region and developing business models
  • Surveying and analyzing risk factors involved in business models with business analysts and stakeholders
  • Interacting with entrepreneurs, public, and local government to discuss business plans and developments
Education and Training
2010
Master of Science: Urban and Regional Planning Virginia Polytechnic Institute and State University Alexandria, VA, United States
2004
Bachelor of Science: Community and Regional Planning Iowa State University Ames, IA, United States
2006
Graduate Coursework : Public Administration University Of Baltimore Baltimore, MD, United States
Certifications
  • American Institute of Certified Planners (AICP) Certification
  • National Charrette Institute (NCI) - Charrette Planner Certification and Charrette Manager Certification        
  • IEDC Business Attraction and Retention Certificate      
  • IEDC Real Estate Development and Reuse Certificate
  • Site Plan Review Certification
Professional Affiliations
American Institute of Certified Planners (AICP) Certification      
Member-American Planning Association (APA) and Maryland Chapter of the American Planning Association (MD-APA)         
Member – NAIOP Commercial Real Estate and Development Association   Member – National Project Management Institute
Member- International Economic Development Council (IEDC)
District Heights Community Garden Program- Funding & Resource Development Chair & Government Representative
Prince George's County Environment Action Council (EAC) - member
Mount Rainier Business Association – Staff Liaison Mount Rainier Economic Development Working Group - Chair
Mount Rainier Design Review Board – Staff Liasion
Mount Rainier – Mixed-Use Town Center Committee – Staff Liasion
Fellowships and Awards
City of District Heights, Proclamation for Loyal and Dedicated Service
 
Economic Development Researcher, City of District Heights, MD, District Heights Commercial Business District: Remembering the Past, Embracing the Present, and Visioning for the Future, 2008 –2009
 
 Economic Development Researcher, Virginia Tech's Urban Affairs and Planning and the Office of Economic Development Bringing Open Innovation to Economic Development in Virginia, 2008
 
Economic Development Researcher, Virginia Tech's Office of Economic Development, Farm shoring in Virginia: Domestic Outsourcing Strategies for linking Urban and Rural Economies in the Commonwealth of Virginia  *Received VAPA Student Project Award 2007*
Software programs
  • Adobe Photoshop
  • InDesign and Illustrator
  • Arc GIS, SPSS, Prezi, and Word Press
  • Microsoft Office Suite expert
 
 
  • Statistical online tools
  •  ESRI, Census, Costar, EMSI, Zoom Prospector, Location One
  • Grant proposal portals
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Professional Summary
Seasoned management professional with over 11 years of experience in sales, projects and coordination in a variety of industries.  Currently seeking an opportunity to successfully transition from a sales role to a contract or full-time position.
Skills
  • Business Development         
  • Project Management & Coordination
  • Sales Lifecycle Management
  • IT Managed Services
  • Leadership & Training
  • Liaison & Business Analysis
  • On-boarding & Delivery
  • Excellent Customer Relations
  • Planning & Reporting
  • Organized & Creative
Work History
Account Executive, Current
Intertec International
  • Creating long term partnerships by presenting company history and capabilities to Wells Fargo's leadership teams.
  • Uncovering new business opportunities through extensive calling, meeting and networking efforts.
  • Preserving Intertec's reputation through discussion with all levels and lines of business in the enterprise (C-level, VP and Management).
  • Working closely with internal and external technology, back-office and relationship management teams.
  • Creating detailed business plans to facilitate the attainment of goals and quotas in new lines of business.
  • Negotiating agreements, signing contracts, and keeping records of all sales and data.
  • Overseeing the onboarding and off boarding process for the project team.
  • Managing the remote team through training and support, coordination meetings, and feedback notes.
Sr. Sales Associate, 10/2016 to 12/2016
ROVE
  • Enhancing staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, and mentoring 16 team members.
  • Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential outlets and other trade factors.
  • Generating demand around the company's engineering and solution capabilities, while adjusting content of new business presentations by studying the type of company, and focusing efforts by studying existing and potential volumes.
  • Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses, and providing historical records by maintaining records on area and customer.
  • Collaborating with executives, marketing, and business development teams to drive attendance to company events, as well as recommending changes in products, service, and policy by evaluating results and by monitoring the competition and current marketplace information.
  • Setting and executing 30+ client meetings a week, and at least 5 meetings daily, while handling all customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management for resolution.
  • Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Account Manager, 11/2015 to 08/2016
Presidio Networked Solutions
  • Identifying and developing new business in the charlotte market through initial outreach, lead response, and by developing value-added consultative relationships with c-level decision makers, resulting in onboarding three new logos within the first 4 months of tenure.
  • Maintaining and growing existing accounts and client revenue though cross-selling of company core competencies, and by leveraging subject matter experts in accounts to further the sales cycle.
  • Establishing and sustaining relationships with internal engineering partners and original equipment manufacturers in order to generate and expand joint opportunities in targeted accounts.
  • Handling the reporting and tracking of 60+ projects information security projects in various stages of software development lifecycle, and overseeing the production and implementation including managing the sharepoint site for the project team.
  • Acting as a resource gatekeeper for all access levels, and conducting reporting, processes, procedures, forms, and financial data, while aligning master project planning documents and tracking the project process including stages, phases, status, go to green plans, and completion processes.
  • Confirming defect reporting and handling peer review completion for project plans, design, and code, as well as performing monthly and weekly project forecasting of labor and non labor actuals and project expenses.
  • Collaborating with the project management team to monitor and reconcile actuals and expenses with the general ledger, and preparing weekly status summary decks for projects to report to executive management teams.
Strategic Account Executive, 08/2013 to 08/2015
Randstad Technologies
  • Coordinating activities and resources supporting large-scale projects within the company's second largest financial services client, Wells Fargo.
  • Growing the regional headcount and gross profit by over 36% year over year by prospecting new business through cold calling, referrals, and networking events.
  • Converting and integrating new business accounts, while managing the project communication plan implementation and developing and managing the onboarding process for project contractors.
  • Managing the CRM tool for client and candidate tracking, as well as managing the the Sharepoint site for the project team including houses reporting, processes, procedures, forms, and financial data, etc.
  • Developing and distributing monthly senior management reporting presentation decks, as well as producing, managing, and distributing a variety of project tracking and status documents.
  • Conducting production forecasting to hit monthly, quarterly, and annual targets, while consistently outperforming metrics for customer meetings, job orders, and placements.
Account Manager, 05/2011 to 06/2013
Principle Solutions Group, PSG
  • Spearheading a new RTP office by leveraging personal network and the industry experience required to penetrate a complex and competitive IT staffing market.
  • Sourcing and building an organic list of local and national target customers, and performed extensive outbound calling to secure meetings with key decision makers including c-level, managers, HR, and supply chains.
  • Delivering the PSG value proposition and brand to a new market and establishing credibility quickly, while gaining commitment from buyers to fill contract and permanent technical positions.
  • Serving as a consultant to clients and candidates for current hiring trends, pricing, rates, and availability of specific skills and jobs in the market, and delivering weekly sales training on technology, customer related topics, and industry best practices.
  • Executing a wide range of service agreements between PSG and newly acquired customers including SOW and staff augmentation, while managing the CRM maxhire tool for client and candidate tracking, as well as for back office processes.
  • Providing regular business and technology views to aligned information security leaders, and acting as a team member when needed on other large project assisting with document production, quality control, code compliance.
  • Assisting the aligned ISL with providing strategic-level consultation to managers and stakeholders regarding long and short-range information security risk and requirements.
Business Development Manager, 05/2010 to 03/2011
VOLT Technical Resources
  • Managing a large complex cross-matrix organization that includes multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security, and implementation of roadmaps for the enterprise.
  • Staffing small to medium sized businesses in the local market and branding the company's technical division by acquiring multiple new accounts, regaining former clients, and employing former technical consultants.
  • Mentoring 15 sales and 25 management teams on the retail market, and trained 4 new and 15 existing recruitment teams on technology and retail market standards.
  • Delivering technology services between one or more internal technology organizations and medium-sized internal lines of business, while managing multiple projects at various stages in process simultaneously, and working independently on smaller projects at the same time.
  • Managing the design and production team for national business, and handling the account selections, negotiations, and lease contracts.
  • Working closely with clients, various consultants, client vendors, and interior upfit teams to fulfill client's product, brand, and marketing goals.
  • Producing documents, and handling quality control and code compliance across all teams, while providing information security expertise and proactive risk-based solutions to aligned business and applicable teams so that information security risks are addressed in a timely manner.
  • Providing regional and business views to aligned information security leaders, and evaluating the appropriateness of policy exceptions and risk acceptances, while recommending innovations that anticipate future directions of the business, information technology, and information security.
Associate District Manager, 10/2009 to 05/2010
Automatic Data Processing, ADP
  • Partnering with the business on discovery work for emerging initiatives while adhering to company standards, and providing technical delivery oversight through the life of a project by identifying risks and issues that would impede successful delivery, and escalating appropriately.
  • Leading key committees that support the mission of elevating the systems development life cycle to an enterprise level, while working closely with project managers, business partners, platform and service providers, source systems, development teams, and leadership to meet committed deliverables.
  • Facilitating the relationship between the technology organization and client by managing and supporting the delivery of technology products and services, and acting as the single point of contact for the client and the appropriate technical groups from solution planning to sizing and estimating to fulfillment.
  • Influencing technology selection by gathering and reviewing customer information, working with technology teams to determine if standard solution will work or if custom solution is necessary, and recommending the best option to the customer, including providing guidance on leveraging new technology.
  • Meeting and exceeded monthly quota by performing foot and phone prospecting, lead identification, client referrals, and involvement with professional organizations and business partnerships, leading to the achievement of 120% of annual quotas upon departure from the company.
  • Requesting sizing estimates and reviews for reasonableness, while ensuring service quality and cost-effectiveness of solutions, while conducting research and analysis of competitive market environment for innovative business products and services, regulatory and compliance issues, and implications of new implementations.
  • Monitoring higher profile projects to ensure requests are met on time and within sizing, keeping all parties informed of impacts and changes, and maintaining regular contact with management within technology and the supported client area.
Inside Sale Representative, 04/2009 to 10/2009
Redwood Software
  • Working with senior management team to develop strategies and drive business and revenue through daily calls and email campaigns to meet quotas, while managing an extensive salesforce customer database of current and prospective clientele located throughout North America.
  • Building and implementing marketing directives to drive prospective business through webinars, conference calls, product demonstrations, and on-site meetings for outside team.
  • Providing technology leadership by working with business partners to define and prioritize initiatives and requirements, interface with partner organizations to drive timely delivery of critical services and platforms, such as data lake and database, and working with the development team to ensure that implementations meet the expectations of the business.
  • Prioritizing work, meeting deadlines, achieving goals, and working under pressure in a dynamic and complex environment, while managing technology delivery across multiple areas, including business partners, technology infrastructure, source systems, development teams, information security, and risk management.
  • Influencing technology selection by gathering and reviewing customer information, working with technology teams to determine if standard solution will work or if custom solution is necessary, and recommending the best option to the customer, including providing guidance on leveraging new technology.
  • Requesting sizing estimates and reviews for reasonableness, while ensuring service quality and cost-effectiveness of solutions, and handling issue management and conflict resolution successfully, by anticipating emerging issues and developing strategies to mitigate risks and remediate issues.
Account Executive, 02/2007 to 02/2009
Robert Half International
  • Developing and growing client base by participating in networking events and local chamber events monthly to gain market visibility, and offering consulting services for projects, interim staffing solutions, and direct hire solutions for businesses in the triangle.
  • Serving as the primary contact for customers to resolve candidate performance and service issues, while meeting weekly with the division directors to review target account activity and establish clear business objectives for the following week and month.
  • Executing 50+ telephone calls per day and conducting 10+ in-person meetings per week with c-level executives and key business decision makers, while maximizing new business opportunities by encouraging expansion of existing client relationships.
  • Creating business requirements using document and workflow analysis for process improvements and to identify a business need, define the nature of the solution, and justify the investment necessary to deliver the solution.
  • Serving as the liaison between the business units, technology teams, and support teams, while developing IT/IS project processes and procedures, and assisting in writing use case documentation and defining testing strategy and risks for new software development.
  • Working with processor and gateway service vendors related to payment facilitation such as compliance, fraud analysis, and transaction reconciliation, while troubleshooting issues associated with clients jobs, and analyzing source data and designing solutions for a quality outcome.
  • Managing metrics from tracking customer issues and resolution and analysis of full impact to business processes and procedures, while working with business partners within various business functions to align technology solutions with business strategies.
Education
Bachelor of Arts: Psychology, May 2005
University of Pittsburgh - Pittsburgh, PA
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Professional Summary
Critical care registered nurse with leadership experience, strong people skills, and dedication to patient satisfaction. Proven ability assess and address patients' needs while building rapport and trust. Determined to help improve all patients' health outcomes.
Skills
Certifications
CERTIFICATIONS/LANGUAGES Basic Life Support (BLS) certified Advanced Cardiac Life Support (ACLS) certified
Work History
Critical Care Registered Nurse / Charge Nurse, 10/2013 to 04/2017
Florida Hospital Vascular Institute Orlando, FL
  • Took care of patients' medical and personal needs Acted as an active advocate for patients and families Served as a primary resource for nursing staff Utilized leadership abilities and critical thinking to resolve patients' concerns Trained newly hired nurses to unit activities and protocols Monitored staff adherence to regulatory requirements and protocols through completion of audits and checklists.
Franchise Co-Owner, 11/2007 to 11/2016
ServiceMaster Clean Orlando, FL
  • Developed cleaning task schedules for businesses Effectively maintained positive business relationships with clients Monitored and ensured consistency and quality of work.
Appraiser Assistant, 03/2005 to 08/2007
Florida Appraisal Team Orlando, FL
  • Helped double business revenue and improving efficiency of office through effective scheduling, route planning, and proper maintenance of payment logs.
Front Desk Receptionist, 05/2002 to 06/2004
Ms. B's Childcare Services Orlando, FL
  • Delivered excellent customer service Planned faciltity tours for prospected families Kept student personal records up-to-date Maintained tuition payment logs Kept inventory of supplies and ordered materials needed by staff.
Team Captain, 01/2015 to 04/2017
  • Organized and helped host a monthly support group for newly amputed patients to meet with long-time amputees and learn more on what to expect, how to cope with, and how to live a full live after a loss with the help of prosthesis Orlando Heart Walk 2014 American Heart Association Raised $1,000 in funds to help support research for heart disease.
Strategic Planning Intern, 02/2012 to 02/2013
Florida Department of Health
  • Created educational material for the Women, Infant, and Children (WIC) department and presented learning sessions on normal child developmental milestones designed to help improve parent-child relationships in families with young children.
Education
Master of Science:
Family Nurse Practitioner: December 2013
South University -
Bachelor of Science: Nursing, University of Central Florida - Orlando, Florida
Nursing
Associate of Science: Nursing, May 2013
Valencia College - Orlando, Florida
Nursing
Associate: Arts General Studies, December 2009
Valencia College - Orlando, Florida
Arts General Studies
Associate: Science Computer Engineering Technology, May 2005
Valencia College - Orlando, Florida
Science Computer Engineering Technology
Languages
Fluent in English and French
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Professional Summary

A creative and empathetic social impact consultant with problem solving attitude, extensive stakeholder engagement expertise, and entrepreneurial spirit. I bring a unique balance of theory and practice to the social impact ecosystem from my experience of leading varied social impact projects with multiple stakeholders. From designing frameworks for developing scalable social impact models to co-implementing development projects with NGO partners in rural areas across 10 states in India and 6 countries across Asia and Africa. Extremely passionate about bringing simple problem solving techniques ad ideas to the most complex problems

Skills
  • Research design
  • Social program design
  • Strategic planning and partnership building
  • Managing multiple stakeholders
  • Analytical and critical thinking
  • Problem solving
  • Detail oriented
  • Active listener
Work History
Engagement Manager and Head - Strategic advisory, 01/2016 to 05/2018
Sattva Media & Consulting Pvt. Ltd Bengaluru, Karnataka

Responsible for the strategic advisory business unit within Sattva having delivered 25+ short and long term projects  while leading a team of 12 associates, consultants, and senior consultants. Additionally, mentored 12+ social entrepreneurs from Africa, SE Asia, and India on a personal basis

      Program Design on Gender inclusion, Skill Development, and livelihood

  • Led and conceptualised the business modelling  and implementation on field of a women based micro-enterprise in rural India, skilling women in stitching and providing market linkages. Each centre currently provides stitching skills to 65 women and now 25 of them earn Rs.2000-4000 per month regularly for past 1 year. The project was built to pioneer micro enterprise development models using Solar energy and was powered by Rockefeller foundation. 
  • Led the project to design India's first exclusive non-profit incubator for Indian Institute of Management Bangalore's NSRCEL. Designed and implemented a 3 month pre-incubation program which helped IIM select the best possible cohort for their very first batch of 6 promising NGOs of the country. The design was backed by a thorough research on various incubation models from around the world and best practices taken from 20 different NGOs in India

Strategy and Business modelling/development for social businesses 

  • Led managed, and delivered 20+ strategic advisory and implementation projects for Securing Water for Food( grand challenge project funded by USAID, SIDA, Netherlands, and South African governments) innovators( social enterprises/NGOs)  and helped them scale their business and impact by providing advisory on sustainable business modelling, building go-to market strategy for extreme poor, Sales and marketing strategies for the social businesses. The average increase in adoption of innovator's product has been from 10-150% post these engagement
  • Mentored 3 of the 15 Securing Water for Food (SWFF) social entrepreneurs post the closure of projects
  • Invited as Gender advisor for the Securing Water for Food programme Innovators at the Global Entrepreneurship Congress 2017 in Johannesburg.  Delivered actionable advisory on gender inclusivity in agriculture sector for 15 social entrepreneurs from Asia, Africa, and Middle east.

     Research

  • Led and conceptualised the applied research project to create Rural livelihoods Framework for People with disabilities (PwDs) for Karnataka state. Client is a consortium of 120 NGOS working exclusively for providing employment to PwDs in rural areas of country, named Disability NGO alliance (DNA)
  • Conceptualised and authored the practical workbook for USAID  named "The Untapped Market for Agricultural Innovations: A Practical Workbook to Help Innovators Reach Women Smallholder Farmers" (https://drive.google.com/open?id=0BzwVmdRvopBiWXQ1Qk5BZ0xyWjQ)
  • Led and conceptualised the research design of a study  on modern slavery mapping  in India. The project is collaborative effort of two MNC's CSR arms.

      

      Corporate Social Responsibility

  •  Designed, conceptualised, and co-implemented skill development/livelihood creation programs  funded by top CSRs in India.
  • Audited for social impact for one of the largest CSRs in India having manufacturing plants in rural locations across 14 states in India. Designed the social audit scorecard for effective impact measurement of their CSR program
  • Designed strategic shared value initiatives to implement responsible and ethical supply chain practices for a large beverage company. 
Management Consultant Intern, 04/2015 to 05/2015
Pfizer Nottingham,UK
  • Project head for a consulting project for Pfizer UK, which analyzed evolution of patient services in the pharmacy sector for the next 10 years.
  • Conducted a thorough market research on identifying trends related to unmet needs of consumers, product offerings, competitor analysis, and future disruptions in pharmacy industry.
  • Laid out recommendations for improving pharmacy services in the UK 
Technical Support Engineer, 05/2013 to 07/2014
Symantec Corporation Pune, India
  • Increased the customer satisfaction rate for the team to over 85% by offering technical assistance to Symantec clients who use compliance and risk reporting software in their production environment.
  • Managed key business critical accounts, worth more than $8 millions, of Fortune 500 clients like Nestle, RBS.
  • Collaborated with the Sales team in their product pitch to the prospective client and helped them in signing deals worth millions.
Escalation Engineer/ Official Microsoft product Trainer, 11/2010 to 05/2013
Convergys India Pvt. Ltd - Pune
  • Resolved escalated technical issues for enterprise clients having business critical support contract with Microsoft for Windows Server operating systems and Microsoft Exchange Mail servers.
  • Helped 8 team mates to improve their KPI's by 40-50% Contributed towards team goal of attaining more than 85% top-box customer satisfaction surveys month after month.
  • Achieved above 100% top box survey rate consistently throughout my tenure.
  • Trained and coached 6 batches of new joiners on Microsoft server technologies, cloud technology and customer relationship skills, managed 15-20 new joiners in each batch.
Education
MBA: Social Entrepreneurship, 2015
Nottingham University Business School - Nottingham

Main Subjects: Strategic Change in Dynamic Markets, Management Consulting, Finance& Accounting, Innovation Management, Marketing, Leadership & Change Management, Entrepreneurship & creativity, and social entrepreneurship
Adapted to working in mixed cultural groups on case studies involving diverse industries like retail, automotive, Ecommerce, Consulting etc. Developed and wrote a business plan as part of final management project, Idea selected in the Top 10 Business ideas in the University Business Challenge

Bachelor Of Engineering: Computer Science, 2010
University Of Pune - Pune
Main Subject: Computer Networks, Operating Systems, Data structures, C, C++. Member of the organizing committee for the National level technical symposium.
Languages
English and Hindi
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Professional Summary

Highly motivated project and account management professional with excellent customer relationship management skills. Hard working individual with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Eager and excited to make the transition to a new industury with new challenges.

Skills
  • Exceptional interpersonal communication
  • Customer service-oriented
  • Self-motivated
  • Oral and written communication
  • Business development
  • Client account management
Certifications
  • Certified Project Management Professional (PMP) – Project Management Institute, 2016
  • Certified Scrum Master (CSM) – Scrum Alliance, 2017
Work History
January 2016-Current Project Manager - Planning and Building | City of Edina | Edina, MN
  • Served as lead project manager for City's transition from a paper to an electronic-based building plan review system.
  • Reduced department plan review processing time by 25% by implementing streamlined, paper-less plan review system.
  • Served as lead point of contact for all customer and internal employee inquiries and support requests.
  • Provided outstanding service to City customers (contractors, architects, engineers etc.) to not only maintain but to extend the relationship for future projects and city development.
April 2015-January 2016 Residential Redevelopment Coordinator | City of Edina | Edina, MN
  • Directed city resources/staff to resolve residential planning and building code violations as appropriate and coordinated efforts across City divisions.
February 2013-October 2014 Account Manager | Nemo Media Group | Woodbury, MN
  • Client Relationship Management – Responsible for maintaining and managing current client relationships while procuring prospects and warm leads.
  • Project Management - Developed project management plans and oversaw numerous projects through completion. Facilitated the communications and relations between project stakeholders, clients, vendors, contractors, and fellow employees.
  • Business Development - Contributed ideas to concept development, strategic planning and business operations.
September 2014-Current Content Marketing Specialist | Freelance Business Writer | Minneapolis, MN
  • Own and operate personal freelance writing business.
  • Authored a wide variety of content marketing materials for businesses across the debt recovery and debt buying industries. 
Education
May 2012 Bachelor of Arts: Economics University of Wisconsin, Madison