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Professional Summary
Service professional with years of experience; adept at working in fast-paced environments demanding strong organizational, leadership, coaching, and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and developing skill sets; with a strong work ethic and desire to continually learn and grow.
Skills
  • Microsoft Word, Power Point, Excel, and Outlook savvy
  • Proficient using PC and Mac
  • Types 75 WPM
  • Project planning
  • Attention to detail
  • Team building
  • Skilled trainer
  • Effective problem solver
  • Customer-focused
  • Effective workflow management
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Exceptional telephone etiquette
  • Staff recruiting and retention
  • Employee coaching
  • Training programs development
  • Performance management systems
  • Personnel development
  • Goal-oriented
Work History
Studio Manager, 10/2008 to Current
JC Penney Portrait Sacramento, Ca
  • Operational proficiency in meeting goals and metrics such as sales goals, customer satisfaction scores, weekly appointment goals, and increasing profitability from previous years.
  • Trained staff on company's sales process/photography and operating procedures.
  • Administered compensation, benefits and performance management systems and wrote schedules for up to 20 Team Members.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Interviewed job candidates and made staffing decisions.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Helped drive sales goals and achieve monthly quotas.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Kiddie Kandids Field Training Manager, 08/2006 to 10/2008
Babies"R"Us Modesto, CA
  • Identified individual manager development needs with appropriate training.
  • Traveled to multiple locations to facilitated inter-departmental communication and training to new and existing managers and associates in order to effectively provide customer support and meet operational metrics to be successful.
  • ​Fostered an environment which encouraged continual process improvements.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Supported District Manager and Area Manager through personal document management, calendar organization and collateral preparation for meetings.
Education
High School Diploma: June 2005
Modesto High School - Modesto, CA

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Summary

Great Team player who strives for excellent customer care, & knowledge sharing. 

Skills
  • Accomplished in relationship selling
  • Shred-It Q1 Achievers Club award
  •  Goal-oriented
  • Natural talent for sales and a high standard in customer service 
  • MS Office proficiency, Outlook, Excel Level 1
  •  Sage 50 Bookkeeping
  • Sales Force/CRM
Experience
05/2018 to 01/2019
Studio Manager Orangetheory Fitness Edmonton, Alberta

Studio Manager Orangetheory Fitness -  (Riverbend Square)

  • Responsible for managing a staff of 6 sales associates and 5 coaches independently, in a fast paced environment being the number 1 studio in Canada handling over 1200 members. 
  • Have turned the studio around for excellence in member experience, hitting and exceeding monthly targets. 
  • Monthly sales targets were exceeded by 10% , along with growth and attrition.
  • Complete all hiring , sales training, implementing policies and procedures with ongoing support for knowledge building for great member experience. 
  • Training staff on booking system using Club Os & Mindbody applications.
  • Payroll, bank deposits and keeping up all members unpaid balances. Executing monthly sales promos Inventory control.
  • Drive brand awareness,  lead generating by being proactive through social media and referal platforms.  
11/2014 to 11/2015
Sales Executive Shred-it Edmonton, AB
  • Business to business sales, hunter position.
  • Expand on current customers by reviewing business expansions and growth
  • Build client relationship through education and great service to their confidential destruction needs
  • Develop business plans for clients for the safety of confidentiality and safety of documentation
  • Key points to listen to client's needs and office functioning
  • Negotiate for renewing contracts
  • Cold call to expand client base with the goal to close contracts and meet monthly weekly target $200 weekly/$800-$1000 per month based on revenue produced.
  • Met Weekly and monthly sales target and exceeded quota by 10%
  • Received achievers award for Q1 and Q2 in first year.
06/2012 to 10/2014
Media Account Consultant Yellow Pages Group Edmonton, AB
  • Key responsibilities include cold calling and hunting new business leads for advertising and marketing services.
  • Sales of traditional print advertising as well as Search Engine Solutions and/or Online Mobile Advertising.
  • Goals to generate between $11,000-$22,000 total sales per monthh based on revenue.
  • Attain 125 lead calls per week/cold calls as per weekly target.
  • Customize & prepare individualized advertising program.
  • Educate clients in marketing for return, how to use search engines and reporting there analytics.
  • Oversee an average 4-6 new clients a week with 5% of clients as referral and/or cold calling.
  • Meet quarterly target of $54,000 with reporting weekly sales directly to Sales Manager.
09/2007 to 07/2011
Owner/Operator Keylime Athletic Wear Sherwood Park, AB

Key responsibilities Implement business plan and succeed in surpassing goal within 5 yrs.

  • Set up new company
  • Implement business plan
  • Market, Promote and advertise
  • Purchasing & relationship building with suppliers
  • Negotiate cost with suppliers based quantity & frequency
  • Determine price schedules and discount rates to fall within 65%-100% markup
  • Train and teach staff on sales procedures, ie product knowledge, customer approach, how to be objective, giving great customer service
  • Participate in trade shows to promote business awareness
  • Met & exceeded sales goals within first 6 months of opening by 18%
  • All administration and accounting duties
Education and Training
High School Diploma Queen Elizabeth High School Edmonton, Ab, Canada
2013
Sage 50/Bookkeeping Nait Edmonton, Ab, Canada
2014
Excel I Nait Edmonton, AB

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Professional Summary
A Multi-talented professional experienced in receiving, organizing, and filing complex information. Committed to maintaining high standards of accuracy, productivity and confidentiality. Seeking an opportunity for professional growth and career advancement.
Assertive Correctional Officer skilled at confidently guiding and monitoring prison inmates to maintain and achieve proper security and order.
Core Qualifications
  • Administrative support
  • Exceptional verbal/written communication 
  • Scheduling Systems
  • Crisis Prevention Intervention (CPI)
  • Costumer support
  • Data Entry
  • Writing
  • Typing
  • Record Keeping
  • Team Management
  • High customer service standards

Experience
LeBlanc Unit February 2018 to Current Correctional Officer III
Beaumont, TX
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Maintained correct physical head count at all times.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Handled two-way radio.

Triumph Church October 2017 to February 2018 After School Care Provider
Beaumont, Texas
  • Organized activities that developed children's physical, emotional and social growth. 
  • Made nutritious snacks and meals for 15-20 children.
  • Monitored supply and material inventory.
  • Communicated tactfully and effectively, both orally and in writing in order to ensure constructive relationships with families.
  • Monitored children's play activities to verify safety and wellness.
  • Enforced disciplinary limits to create a structured environment conducive to learning.
  • Deescalated problems that arise between adultescence and/or parents.
  • Acted quickly to medical emergencies. 
  • Created invoices for accounts payable and accounts receivable through QuickBooks and Microsoft Excel. 
Lamar University October 2016 to February 2017 Postal Services Assistant
Beaumont, TX
  • Processed and routed incoming mail.
  • Placed mail into appropriate PO boxes.
  • Received, weighed and priced mail.
LAMAR UNIVERSITY March 2015 to June 2016 Human Resources Assistant
Beaumont, TX
  • Managed receptionist area, including greeting visitors, checking in patrons for appointments and responding to telephone and in-person requests for information.
  • Operated computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic records.
  • Respond to records request, subpoenas and requests from other departments.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Maintained and reserved the executive conference room calendar.
  • Worked independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
Lamar University March 2013 to March 2015 Library Assistant
Beaumont, TX
  • Pulled educational books/journals.
  • Imputed and updated records.
  • Created bindery slips in order to pack and ship books/journals.
  • Unpacked and processed shipments.
  • Retrieved and processed mail.
Sears Portrait Studio June 2012 to March 2013 Sears Portrait Studio Manager
Beaumont, TX
  • Oversaw the day-to-day operations of Sears Portrait Studio, including photography, sales, training personnel and empowering the team to collaborate and resolve problems within a high stress environment.
  • Set priorities and organized work in order to meet deadlines.
  • Ensured compliance with established processes, policies and regulations.
Lamar University December 2008 to May 2009 Circulation Clerk Assistant-Student Worker
Beaumont, tx
  • Maintained the library's collections of books, serial publications, documents, audiovisual and other materials. 
  • Assisted groups of individuals in locating and obtaining materials. 
  • Explained and assisted in the use of reference sources, such as card catalog, book and periodical indexes to locate information. 
Camp Lester Naval Hospital-decommisioned June 2006 to September 2006 Labor and Delivery Medical Clerk Assistant-Summer Hire
Chatan, Okinawa
  • Retrieved medical records and delivered to appropriate personnel.
  • Entered patient information into databases.
  • Communicated effectively and professionally with employees at varying grade levels.
  • Identified patient concerns, resolved issues accurately and timely.
  • Scheduled appointments and answered patient questions.
  • Assembled New Baby packets and kept birthing room stocked with supplies..
  • Greeted patients and personnel with kindness.
Education
Mira Mesa High School 2008 High School Diploma San Diego, CA, United States
Lamar University 9 Bachelor of Science: SOCIOLOGY Beaumont, TX, United States

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Professional Summary
Adaptable and focused management professional skilled at working independently and as a team player.  Highly skilled customer service individual effective at motivating staff and clients.
Skills
  • Polished, organized & detail-oriented
  • Exceptional communication and time management skills
  • Ability to successfully and simultaneously handle multiple projects
  • Innate ability to learn quickly in a fast-paced environment.
  • Compassionate, open minded & approachable
  • Fostering a feel relaxed and comfortable environment
  • Ability to put others at ease, calm
  • Team player
  • Fluent in MAC/PC based systems & highly skilled in MS Office suite
Work Experience
Current Studio Manager | Bikram Yoga Waverley | Waltham, MA
  • Main customer interface for thriving studio of 500+ clients, delivering exceptional customer service in a supportive, welcoming fashion
  • Worked with studio director to develop and implement 200-hour yoga teacher training program
  • Lead coach & trainer for new teachers establishing consistent format and development
  • Collaborate with the studio director (owner) to ensure the delivery of efficient, high-quality service
  • Develop promotions & new ways to sell memberships & class packages including coordinating planning workshops/events
  • Create and maintain an atmosphere of warmth, serenity, and professional integrity
  • Develop, communicate & enforce all Bikram Yoga Waverley policies & procedures
  • Perform administrative duties such as data entry, scheduling, and managing work-trade program
  • Monitor & maintain inventory of general studio supplies
  • Clean & organize studio to preserve a professional environment


July 2009-Current Yoga Intructor Bikram Yoga Waverley | Waltham MA
  • Lead yoga classes to students of all ages and abilities
  • Offer consistent encouragement and guidance toward meeting individual students' needs and goals
  • Monitor the needs of each student throughout the class

February 2015-Current Meditation Guide Bikram Yoga Waverley | Waltham MA
  • Lead monthly guided meditation classes for students
Education & Training