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Hard-working, detail-oriented employee, looking to apply my hands-on experience in customer service, payment processing and sales to a job within your company, The Parlor Ice Cream Puffs. Areas of proficiency include experience in operating cash registers, successfully managing large-volumes of customers,  and strong communication and organizational skills. 
  • Customer- and service-oriented
  • Cash handling accuracy
  • Outgoing personality
  • Professional appearance
  • Excellent multi-tasker
  • Team player mentality 
Work Experience
Sales Associate Jun 2016 to Current
JCPenney Redding, CA
Survey Interviewer Apr 2016 to Jun 2016
American Directions Group Redding, CA
General Education Shasta College Redding, CA
High School Diploma 2015 Academy of Personalized Learning Redding, CA
This resume is created in 7 minutes.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Strong organizational skills
  • Active listening skills
  • Critical thinker
  • Planning/coordinating
  • Sharp problem solver
  • Adaptive team player
  • Detail oriented
  • Team leadership
Customer Service Representative Oct 2013 to Oct 2014
Teletech Melbourne, FL
  • Answer customer telephone calls regarding existing accounts.
  • Make requested policy and account changes. 
  • Respond to questions and concerns about service, and escalate calls appropriately. 
  • Counsel customers on options for service and coverage.
Survey Interviewer Jun 2010 to Nov 2010
On Target Research Melbourne, FL
  • Assisted with statistical data compilation concerning a multitude of public issues and topics.
  • Recorded participant responses to questionnaire and topics.
  • Gathered data with the aid of opinion polls and questionnaires.
  • Coordinated with client to determine effective survey requirements
Customer Service Representative Jun 2008 to Apr 2009
Kelly Services Melbourne, FL
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service. 
  • Promptly responded to general inquiries from members, staff and clients via telephone, mail and fax.
  • Consistently improve customer satisfaction through resolution of conflicts, issues and concerns. 
Customer Service Representative Oct 2004 to Apr 2008
Percepta Melbourne, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported  issues.
Education and Training
Bachelor of Arts, Psychology 1980 Montclair State University Montclair, NJ
This resume is created in 7 minutes.
  • Excellent Customer Service Skills
  • Ability to learn new skills quickly and effectively
  • Work well with peers, supervisors and customers
  • Reliable and hardworking
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • PHIA certificate
  • First Aide certificate
  • High customer service standards
  • Dedicated to process improvement
  • Active listening skills
  • Adaptive team player
  • Strong communication skills
  • Detail-oriented
  • Friendly and hardworking
  • Roof construction
  • Exceptional problem solver
  • Trained in grooming and bathing assistance
  • Understands mobility assistance needs
  • General housekeeping ability
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Large cash/check deposits expert
  • Energetic work attitude
  • Markdown/promotional procedures
  • Store maintenance ability
  • Courteous demeanor
  • Customer service expert
  • Fashion knowledge
  • Opening/closing procedures
  • Strong organizational skills
Skills and Accomplishments

  • Consistently generated additional revenue through skilled sales technique
  • Interviewed clients via market research surveys to identify product issues and customer needs
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed
  • Ensured charting accuracy through precise documentation
  • Answered telephone calls and responded to inquiries
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and organized eating, service and kitchen areas.
  • Took food orders and relayed orders to kitchens or serving counters.
  • Swept and scrubbed floors.
  • Created and explored new cuisines.
  • Made and served drinks to guests and cocktail servers following established guidelines, procedures and policies.
Counter Girl, Cook
May 2013 to October 2013
Tony's Pizza Winnipeg, MB
  • Accepted payment from customers and made change as necessary.
  • Cleaned and prepared various foods for cooking or serving
  • Greeted guests and sat them at tables or in waiting areas
  • Prepared a variety of foods according to customers' orders or supervisors' instructions
  • Took orders from patrons for food or beverages
  • Communicated with customers regarding orders, comments, and complaints
  • Served customers in eateries that specialized in fast and inexpensive carry-out food
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Consistently adhered to quality expectations and standards.
  • Received frequent customer compliments for going above and beyond normal duties.
Secretary, Labourer
May 2005 to January 2013
Total Roofing LTD Winnipeg, MB
  • Answer telephone inquiries, arranged estimate and job appointments
  • Remove used shingles from residential roofs; hammer loose nails, and clean up discarded shingles and nails
  • Install and replace soffit, fascia and eave-troughs
Cashier/ Gas and Carwash Attendant
September 2009 to November 2010
Petro Canada Winnipeg, MB
  • Provided superior customer service
  • Ensure cash, Interact and Visa, Mastercard paymentsfor purchase of gas, Lotto tickets and merchandise are completed accurately
  • Routine store and carwash, gas bar cleanliness
  • Open, close store
  • Keyholder for Lotto tickets and Cigarrettes
  • Upsales,
  • Collecting customers' information for loyalty rewards programs
Inbound Customer Representative
April 2009 to October 2010
24-7 In Touch Winnipeg, MB
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Maintained up-to-date records at all times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Survey Interviewer
May 2008 to October 2008
Ipsos Reid Winnipeg, MB
  • Contacted customers and conducted survey interviews
  • Followed scripts verbatim
  • Answered customers' questions regarding survey
  • Maintained friendly and professional customer interactions.
March 2002 to October 2005
R & D Construction Winnipeg, MB
  • General cleaning of jobsites
  • Ensured workers were hydrated
  • Constant overseeing of workers' well-being in extreme heat conditions
July 1996 to December 1997
Osbourne Village Inn Winnipeg, MB
  • Accepted payment from customers and made change as necessary
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Cleaned bars, work areas, and tables
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Kept drink stations clean and ready for service
  • Performed dishwasher duties
  • Took beverage orders from serving staff or directly from patrons
  • Took orders from patrons for food or beverages
  • Communicated with customers regarding orders, comments, and complaints
  • Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies
Certified Healthcare Aide : Healthcare Aide, 2011 Academy of Learning Winnipeg, MB, Canada
This resume is created in 7 minutes.

I am always look for a nice and calm environment to work at. I believe that working at an office or a call center for example would be a good experience for me. I have over a year of call center experience, being able to multi-task with a telephone and a computer. I am also looking to improve me speaking and people skills as a customer service representative. I am always looking to complete my goals and to make myself a better employee.

CSA Front End 08/2015 to Current Lowe's Inc. San Antonio, Tx
  • Cashier 
  • Organize inventory on shelves 
  • Assist customers with questions
  • Give estimates and set up orders
  • Restock inventory 
  • Answer phone calls
Survey Interviewer 01/2015 to 08/2015 Galloway Research Service San Antonio, Tx
  • Outbound and inbound calling to ask residence to participate in surveys about different subjects (Ex. Military, politics, health care)
  • Record answers onto computer program or paper form
  • Answer any questions about participating in surveys
Survey Interviewer 11/2013 to 12/2014 Nielsen San Antonio, TX
  • Outbound calling across the country to conduct surveys about media preferences (ex. radio listening, newspaper reading, etc.)
  • Recorded answers onto computer program
  • Addressed any questions and concerns about privacy issues
  • Would send reminder calls to see if people who completed phone surveys had mailed back paper survey as well
Bus & Kitchen 09/2013 to 11/2013 Bill Millers San Antonio, TX
  • Bussed tables
  • Washed pots, pans, and trays
  • Prepared food
  • Cleaned and organized facility
Service Support 11/2012 to 09/2013 Dave & Busters San Antonio, TX
  • Bussed tables
  • Brought food and beverages to guests
  • Cleaned and organized facility
  • Side work ex: roll silverware, sweep and mop sections, arranged tables and chairs for parties, clean plates.
Kinesiology University of Texas at San Antonio San Antonio, TX
Kinesiology San Antonio College San Antonio, TX
Kinesiology St. Philip's College San Antonio, Tx Currently attending 
  • Microsoft Office
  • Microsoft Powerpoint 
  • Customer Service (3 years)
  • Call Center (1 year)