Serco is an international service company focussed on the public sector. My team provided immigration services working with detention centres across Australia. In my role I was responsible for entering data from Brisbane Immigration Transit Accommodation (BITA) concerning the escort of detainees from one place to another. After each escort the BITA team would send details by email and it was my responsibility to enter the information accurately for billing purposes with the Department of Immigration and Border Protection.

APC provides skill assessments for registration and migration, and exams for pharmaceutical students and related professions.

EY is a global organisation that provides auditing and consulting services.

As a receptionist I was responsible for welcoming visitors at the reception desk in person, or over the telephone, and answering their queries or referring them to someone who could assist them better. I was also responsible for scheduling appointments in the company calendar and reserving rooms for upcoming meetings. I was responsible for booking flights and accommodation for APC staff travelling to various destinations within Australia for work.

Other responsibilities were: general office administration and management which included photocopying, binding, shredding and collecting mail from the post office.

HIA is the national industry association for Australian building professionals. It represents the interests of residential builders, trade contractors, developers, and so on, at regional and national levels.

A role was created in late 2014 for a telemarketer. In this role I was responsible for marketing online contracts to HIA members with a view to move from paper contracts to online contracts. I was responsible for introducing online contracts to members who had not heard of this newly-introduced option and encouraging members who had been introduced to online contracts but were still using paper contracts.

In my role I offered members a free trial of online contracts. Many accepted this offer.

Sensis is a marketing services company. Part of what Sensis does is to publish print directories which include the yellow pages and white pages.

Working in the call centre my responsibilities were: answering calls and responding to emails, handling customer enquiries over the telephone and by email, managing customer complaints or referring them to a supervisor, processing orders, making follow up calls where necessary and managing customer information by entering new details of updating existing information.

Working with David Jones Financial Services I was responsible for providing advice to David Jones customers regarding their store-cards. I called customers to remind them about upcoming due dates for repayments and took calls from customers with various queries. Queries included re-scheduling of payments. Based on each customer's repayment history I would offer payment extensions to customers who were not able to meet their due dates.

Schindler Lifts Australia is part of the Schindler group which manufactures escalators, elevators and moving walkways. In my role I made calls to clients to get their response concerning the service and products provided by Schindler Lifts. There was a series of questions that required a response based on a 1-5 scale. I also took calls from clients with queries or complaints and either answered their questions or directed them to someone who would be able to help them.

At the end of each month I compiled a report using the data collected. The report was for the Quality Control Department and involved using Microsoft Excel.

Konica Minolta offers print solutions which include office printers, scanners, photocopiers and commercial printers.

Working in the call centre I was responsible for answering incoming calls from customers to take orders, answer enquiries, handle complaints and provide information. I was responsible to help manage and resolve customer complaints. If I could not resolve a complaint I escalated the call to a supervisor.

Acting work - acting in the background in television shows and advertisements.

Peter's of Kensington is a department store that sells high quality homewares, luggage and dinner sets.

My responsibilities were: attending to customers over the phone and offering face-to-face customer service within the store, gift-wrapping in the bridal department for gift registries and ensuring the gifts were sent in a timely manner.