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Skillful Telemarketer resume

EDITH KIRUKI
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I am a personable individual with great customer service experience in a number of industries from finance to aviation. I am highly articulate and I liaise well with fellow staff members and clients. I value good customer service.
Skills

Computing: MS Office suite, Adobe, iMIS, SAP and more

Driving: Full driving license
Work History
April 2016-July 2017 Client Service Centre Officer | Civil Aviation Safety Authority | Phillip, ACT, Australia

    CASA is responsible for regulating safety of civil air operations in Australia and operation of Australian aircraft overseas. Working in the Airworthiness team I was responsible for processing applications from clients, maintaining records in CASA's system for future reference, contacting clients, liaising with team members and attending training workshops.

    Some of the applications I processed are: applications for transfer of ownership, applications for VH-marks and aviation reference numbers as well as cancellation of ownership. I was responsible for going through the applications to make sure the required information had been provided, and if not, contacting the clients over the phone or by email to get all the necessary details. I was responsible for saving records of the applications in the CASA system for reference. I worked closely with other team members to provide efficient service to clients. Each application had a specified time period within which it needed to be assessed. I was responsible for providing an accurate, timely and professional service to CASA clients and working within the organisation's policies and procedures.

  • Achievements: I was given increased responsibility and had the privilege of being cross-trained. I worked with the Flight Crew Licensing team and the Aviation Medicine team. This provided me with a broad scope of knowledge and greater depth of understanding into how CASA operates. My level of effectiveness was enhanced as I was able to handle greater responsibility while meeting deadlines.
September 2015-February 2016 Data Entry Operator | Serco Asia Pacific | Brisbane Ave, Barton ACT 2600

    Serco is an international service company focussed on the public sector. My team provided immigration services working with detention centres across Australia. In my role I was responsible for entering data from Brisbane Immigration Transit Accommodation (BITA) concerning the escort of detainees from one place to another. After each escort the BITA team would send details by email and it was my responsibility to enter the information accurately for billing purposes with the Department of Immigration and Border Protection.

  • Achievements: I maintained a high level of accuracy and produced high quality work. I was entrusted with highly sensitive information. I also maintained excellence in the work place working in a team of four people.
June 2015-September 2015 Receptionist | Australian Pharmacy Council/EY | Canberra, ACT

    APC provides skill assessments for registration and migration, and exams for pharmaceutical students and related professions.

    EY is a global organisation that provides auditing and consulting services.

    As a receptionist I was responsible for welcoming visitors at the reception desk in person, or over the telephone, and answering their queries or referring them to someone who could assist them better. I was also responsible for scheduling appointments in the company calendar and reserving rooms for upcoming meetings. I was responsible for booking flights and accommodation for APC staff travelling to various destinations within Australia for work.

    Other responsibilities were: general office administration and management which included photocopying, binding, shredding and collecting mail from the post office.

  • Achievements: multi-tasking and excellence in my work.
November 2014-March 2015 Telemarketer | Housing Industry Association | Canberra, ACT

    HIA is the national industry association for Australian building professionals. It represents the interests of residential builders, trade contractors, developers, and so on, at regional and national levels.

    A role was created in late 2014 for a telemarketer. In this role I was responsible for marketing online contracts to HIA members with a view to move from paper contracts to online contracts. I was responsible for introducing online contracts to members who had not heard of this newly-introduced option and encouraging members who had been introduced to online contracts but were still using paper contracts.

    In my role I offered members a free trial of online contracts. Many accepted this offer.

  • Achievements: I effectively managed a high volume of outbound calls. I was successful in persuading many members to start using online contracts.
April 2009-December 2009 Call Centre Operator | Sensis | Sydney, NSW

    Sensis is a marketing services company. Part of what Sensis does is to publish print directories which include the yellow pages and white pages.

    Working in the call centre my responsibilities were: answering calls and responding to emails, handling customer enquiries over the telephone and by email, managing customer complaints or referring them to a supervisor, processing orders, making follow up calls where necessary and managing customer information by entering new details of updating existing information.

  • Achievements: working effectively under pressure. It was a busy call centre and I answered an average of 80 calls each day. Other achievements: multi-tasking.
May 2008-December 2008 Financial Services Advisor | David Jones Market Street - Sydney | Sydney, NSW, Australia

    Working with David Jones Financial Services I was responsible for providing advice to David Jones customers regarding their store-cards. I called customers to remind them about upcoming due dates for repayments and took calls from customers with various queries. Queries included re-scheduling of payments. Based on each customer's repayment history I would offer payment extensions to customers who were not able to meet their due dates.

  • Achievements: conflict resolution and managing a high volume of work efficiently.
October 2007-December 2007 Service Quality Analyst | Schindler Lifts Australia | Sydney, NSW

    Schindler Lifts Australia is part of the Schindler group which manufactures escalators, elevators and moving walkways. In my role I made calls to clients to get their response concerning the service and products provided by Schindler Lifts. There was a series of questions that required a response based on a 1-5 scale. I also took calls from clients with queries or complaints and either answered their questions or directed them to someone who would be able to help them.

    At the end of each month I compiled a report using the data collected. The report was for the Quality Control Department and involved using Microsoft Excel.

  • Achievements: I produced high quality work and gave great customer service including handling some difficult clients. Also, good time management with the high volume of work I had.
March 2007-June 2007 Customer Service Representative (Call Center) | Konica Minolta | Sydney, NSW

    Konica Minolta offers print solutions which include office printers, scanners, photocopiers and commercial printers.

    Working in the call centre I was responsible for answering incoming calls from customers to take orders, answer enquiries, handle complaints and provide information. I was responsible to help manage and resolve customer complaints. If I could not resolve a complaint I escalated the call to a supervisor.

  • Achievements: I quickly learned how to use the Konica Minolta computer packages and systems. I provided good customer service to the customers.
October 2002-September 2004 Extra/ Background Actor | Extras Agency | Sydney, NSW

    Acting work - acting in the background in television shows and advertisements.

  • Achievements: I had a variety of roles in Australian and international advertisements including a major part in a Coca Cola advert for the Olympic games in 2004. The television shows I acted in are All Saints & Home and Away.
September 2002-March 2003 Sales Representative | Peter's of Kensington | Sydney, NSW

    Peter's of Kensington is a department store that sells high quality homewares, luggage and dinner sets.

    My responsibilities were: attending to customers over the phone and offering face-to-face customer service within the store, gift-wrapping in the bridal department for gift registries and ensuring the gifts were sent in a timely manner.

  • Achievements: multi-tasking. Good team work.
October 2017-January 2018 Call Centre Agent | Hoban Recruitment | Canberra, ACT Answered calls and answered customer queries.
Set up new accounts for existing and new customers.
Helped with some billing inquiries.
Made follow up calls when necessary.
Properly directed inbound calls in phone queues to improve call flow.
Education
2004 Graduate Diploma: Commerce UNSW Sydney, Sydney, NSW, Australia
2000 Bachelor of Science: Economics University of Nottingham, UK
Personal Attributes

Great communication skills

Great organisational skills

Good time management

Ability to work well under pressure

Good team player

Conflict resolution

Excellence in my work even while multi-tasking

Well groomed

Articulate, well spoken

REFEREES
Available on request.
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Job-winning Telemarketer resume

Antonio Villafane
Professional Summary
Customer-oriented professional, motivated to deliver exceptionally prompt and courteous service. Excels at maintenance, record-keeping ,surveys Telemarketing. and transportation.
Skills
  • Ten years Building and Facilities Maintenance
  • Ten years of warehouse and forklift experience
  • Self-Motivated Veteran with Excellent Customer Service
  • Fluent in English and Spanish
  • Proficient in Microsoft Word, Excel, Outlook
  • Detailed oriented , organized and goal -oriented
Work History
Telemarketer 08/2016 to Current
Opinion Acess Queens, NY
  • Gathered and verified all required customer information for tracking purposes.
  • Completion of Surveys via telephone for various companies.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Facilities Maintenance/Mover 05/2009 to 03/2016
Corcraft Queens, NY
  • Completed repairs on plumbing, electrical and boiler systems.
  • Selected the type and size of piping required for each project.
  • Secured pipes to structures with clamps, brackets and hangers.
  • Repaired plumbing systems, components and equipment.
  • Cleaned sewer lines with drain cleaning equipment.
  • Repaired steam, drainage and sewer lines.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
  • Utilized forklift, trolley and hand truck to move furniture and other objects.
CDL Driver 07/2004 to 09/2009
RV Ambulette Yonkers, NY
  • Maintained a state of readiness and alertness for all assignments.
  • Operated and maintained emergency vehicles safely, lawfully and efficiently.
  • Interacted with patients, families, hospital staff and the general public.
CDL Driver 08/2003 to 06/2004
MTA Access A Ride Bronx, NY
  • Provided transportation for people with disabilities unable to use public transportation.
  • Ensured customers have a safe ride to and from trips.
  • Greeted and helped customers upon entering vehicle, collected trip fares and resolved any issues.
  • Maintained safety regulations at all times.
Education
Commercial Driving School: Modell's Driving School - New York, NY
Auto Repair: ADI - Queens, NY
GED: Midwood High School - Brooklyn, NY
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Top Telemarketer skills

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Experienced Telemarketer resume

DaphneAerni
Professional Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual, focused and able to lift up to 50 pounds. Able to communicate with customers and at all organizational levels. Warehouse worker with strong work ethic and 3 years hands-on experience. Warehouse worker who brings extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management.

Work History
VOA - Landscaper
Portland, OR
12/2018 - Current
  • Removed overgrowth, hazards and debris from common pathways to improve usability
  • Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness
  • Provided upkeep on all work sites, including hedge and shrub trimming
  • Maintained grounds including trimming, weeding and general clean-up
  • Performed variety of landscaping tasks, including planting, watering, mulching and edging
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs
  • Planted bulbs, trees, bushes and flowers
Beaverton Bakery - Cake Decorator
Beaverton, OR
09/2018 - 09/2018
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
  • Weighed, boxed and wrapped bakery products
  • Kept work area safe and sanitized by washing utensils, tools and countertops
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
  • Cleaned and maintained kitchen equipment and oven
  • Replenished and rotated food items, following correct food cooling and storage procedures
Panera Bread - Prep Cook
Gresham, OR
05/2017 - 09/2018
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
  • Verified proper portion sizes and consistently attained high food quality standards
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
  • Practiced safe food handling procedures at all times
  • Washed, peeled and cut various fruits and vegetables to prepare for serving
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
  • Practiced proper safety and sanitation standards
McDonald's - Cook Cashier Customer Service
Salem, OR
12/2016 - 04/2017
  • Practiced safe food handling procedures at all times
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Prepared beverages and filled food orders for customers
  • Assisted customers by answering questions and fulfilling requests
  • Learned drive thru and cook positions and provided backup at key times
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Tillamook Country Smoker - Warehouse Associate
Bay City, OR
06/2014 - 11/2016
  • Stocked, staged and transported goods.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Attached identifying tags to containers.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Swept floors and stored equipment at the end of each shift.
Jadent,Inc. - Telemarketer
Salem, OR
09/2012 - 02/2014
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Overcame objections using friendly, persuasive strategies
  • Generated minimum of 200 new leads each day
  • Made average of 500 outbound and inbound calls per day
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Answered questions with knowledgeable responses
  • Assisted with training and orientation of new employees
  • Assisted customers with prompt and polite support in-person and via telephone
Fred Meyer - Bakery Manager
Canby, OR
11/1996 - 04/2011
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Complied with all health and safety codes.
  • Recruited, hired and trained a staff of efficient, hardworking associates.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Established merchandising, sales and profit objectives.
  • Managed inventory, labor, expenses and other operational processes.
  • Served 100 bakery customers daily with professional and effective customer service.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Effectively prepped, stored, rotated and stocked product.
  • Opened and closed bakery
  • Established and maintained positive vendor relationships.
  • Resolved customer concerns in a positive and constructive manner.
Education
Chemeketa Community College Salem, Or 2012 Associate of Science :
Physical Therapy
Skills
  • Excellent customer service skills
  • Active listener
  • Highly organized
  • Positive attitude
  • Management
  • Self motivated
  • Adaptive and creative
  • Commercial production
  • Dependable
  • Problem Solver
  • Persistent
  • Order picking and processing
  • Logistics
  • Assembly and production
  • Safety and compliance
  • Shipping and receiving
  • Stocking
  • Exceptional time management skills
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