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Professional Summary
Customer-oriented professional, motivated to deliver exceptionally prompt and courteous service. Excels at maintenance, record-keeping ,surveys Telemarketing. and transportation.
  • Ten years Building and Facilities Maintenance
  • Ten years of warehouse and forklift experience
  • Self-Motivated Veteran with Excellent Customer Service
  • Fluent in English and Spanish
  • Proficient in Microsoft Word, Excel, Outlook
  • Detailed oriented , organized and goal -oriented
Work History
Telemarketer 08/2016 to Current
Opinion Acess Queens, NY
  • Gathered and verified all required customer information for tracking purposes.
  • Completion of Surveys via telephone for various companies.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Facilities Maintenance/Mover 05/2009 to 03/2016
Corcraft Queens, NY
  • Completed repairs on plumbing, electrical and boiler systems.
  • Selected the type and size of piping required for each project.
  • Secured pipes to structures with clamps, brackets and hangers.
  • Repaired plumbing systems, components and equipment.
  • Cleaned sewer lines with drain cleaning equipment.
  • Repaired steam, drainage and sewer lines.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
  • Utilized forklift, trolley and hand truck to move furniture and other objects.
CDL Driver 07/2004 to 09/2009
RV Ambulette Yonkers, NY
  • Maintained a state of readiness and alertness for all assignments.
  • Operated and maintained emergency vehicles safely, lawfully and efficiently.
  • Interacted with patients, families, hospital staff and the general public.
CDL Driver 08/2003 to 06/2004
MTA Access A Ride Bronx, NY
  • Provided transportation for people with disabilities unable to use public transportation.
  • Ensured customers have a safe ride to and from trips.
  • Greeted and helped customers upon entering vehicle, collected trip fares and resolved any issues.
  • Maintained safety regulations at all times.
Commercial Driving School: Modell's Driving School - New York, NY
Auto Repair: ADI - Queens, NY
GED: Midwood High School - Brooklyn, NY
This resume is created in 7 minutes.
Personable and responsible worker with 7+ years of retail, fast food, and customer service experience. Solid team player with an upbeat, positive attitude and excellent interpersonal and communication skills. Focused worker that thrives under pressure and always goes above and beyond to create unforgettable guest experiences.
  • Reliable and Punctual
  • Cash Handling
  • Commercial Deep Fryer and Slicer Operation
  • Delivers Exceptional Customer Service
  • Pre-School Teacher Experience

  • Neat, Clean and Professional Appearance
  • Proven Leader
  • Excellent Multi-Tasker
  • Flexible Schedule Capability
Telemarketer 07/2017 to 08/2017 TLC Resorts Telemarketing Las Vegas, NV
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.  
  • Addressed customer service inquiries in a timely and accurate fashion.
Cashier 10/2016 to 02/2017 711 Las Vegas, NV
  • Met incoming customers and provided immediate and courteous assistance.
  • Completed purchases with cash, credit and debit payment methods.
  • Increased purchase totals by recommending additional items.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Security/Housekeeping/Shipment Handler/Dock 03/2015 to 07/2017 Dillards Las Vegas, NV
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Made sure mall was clean and up to standards before opening.
  • Assisted in loading and unloading truck shipments, ensuring that products were received and mailed correctly.
  • Helped sales floor workers when in need or when short handed. 
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Line Cook 11/2014 to 03/2015 Chipotle Las Vegas, NV
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Quickly and courteously resolved all guest problems and complaints.
  • Displayed a positive and friendly attitude towards customers and fellow team members.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Cashier, Food Preparation Staff, Shift Leader 08/2013 to 03/2016 Carl's Jr. Las Vegas, NV
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.   
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. 
Telemarketer 08/2012 to 01/2013 AGR Group Telemarketing Las Vegas, NV
  • Demonstrated mastery of customer service call script within specified time frames.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
Cashier/Server 03/2010 to 02/2011 Del Taco Las Vegas, NV
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
This resume is created in 7 minutes.
Professional Summary

Positive attitude, friendly personality, great skills and a passion to do my work. Very enthusiastic with an ambition to work and help people. Excellent customer service skills with with a love to help make people better.

  • Patient-focused care
  • Office manager
  • Efficient and team player
  • Phlebotomy experience
  • Injections experience
  • Taking and recording vitals
  • CPR/First Aid certified
  • Answered phones
  • Adaptable, multi task
  • Taking X-rays
  • EKG
  • Suture/ I&D set up
  • Compassionate
  • DOT Physicals/ Drug screens
Work History
Clinic Supervisor, 01/2019 to 05/2019
Expedian Urgent CareMansfield, TX
  • Maintains the clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Deliver effective on boarding and training to new and existing employees and ensured that all staff members are cross-trained in other job roles.
  • Delegate tasks to staff members and monitors the completion of all duties, providing support when necessary.
  • Reviews documentation for compliance with requirements and accuracy of information.
  • Separates and scans in EOB insurance information and checks.
  • Establishes standards for selection, promotion and termination of staff.
  • Used Deputy for scheduling and manage staff members time sheets.
  • Maintains and records credit cards and cash made for each day.
Medical Assistant, 09/2017 to 05/2019
Expedian Urgent CareMansfield, TX
  • Obtain information about patients vitals, medical history, drug history, complaints and allergies.
  • Schedule appointments online and over the phone.
  • Collaborate with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
  • Update inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepare patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Submit prescriptions to pharmacy via phone and fax.
  • Ensure collection of lab specimens by appropriate lab courier.
  • Collect patients insurance and self pay cost along with balances.
  • Work with different EHR systems.
Telemarketer, 01/2015 to 05/2017
Ad-Venture PromotionsBurleson, TX
  • Managed customer service and administrative tasks to resolve customer issues efficiently.
  • Helped to hire and train new employees.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted businesses personally by telephone to sell ads on t shirts for their business.
  • Answered calls, took messages and transferred calls to the appropriate individuals.
  • Opened new accounts and documented personal, demographic and payment information in the system.
Customer Service Associate and Cashier, 05/2013 to 07/2014
KohlsBurleson, TX
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recommended, selected and helped obtain out-of-stock product based on customer requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by demonstrating empathy.
  • Maintained a neat and clean work environment for customers.
  • Organized racks and shelves to maintain the visual appeal of the store.
Certified Medical Assistant: 2015
Hill College - Cleburne, TX
Diploma: 2014
Burleson High School - Burleson, TX

CMA: May 2015

BLS Certified: July 2019-July 2021

NCT License: November 2018- November 2020

Texas Workforce Commissions- 6 hours completed

This resume is created in 7 minutes.
Professional Summary
I am a current student working towards getting a administrative degree in Health Care. I have excellent writing and communication ability,and about a year worth of experience in Health Care Office Assistance. Although I am not directly working with patients, I am a level-headed health professional who remains calm and effective in extremely difficult and stressful situations. I have strong belief in importance of companionship and support in patient care, in all aspects including their paperwork.
  • Proficient in Microsoft Programs
  • Document management
  • Executive calendars
  • Office support (phones, faxing, filing)
  • Daily Office Operations
  • Exceptional Customer Service
  • Skills Team Building
  • Proper Phone Etiquette
  • Data Entry
  • Strong Problem Solver
  • Well-Spoken Time Management
  • Efficient multi-tasker
  • Typing speed 45 WPM, but can be improved.
  • Adequate knowledge of Workers Compensation procedures
  • Computer and technology proficient
  • Fast Learner
  • Dedicated Worker
  • Superior Communication Skills
Work History
06/2016 to Current
Collections Representative/ Supervisor Assistant Hamlin Psyche Center Workers Compensation Van Nuys, CA
  • Negotiating with defense attorneys, adjusters and lien specialists Review medical and case records that can be used as evidences to provide us better reasoning to collect higher settlement for our doctor.
  • Make a fee schedule that can be use for the lien settlement.
  • File Lien and Declaration of Readiness.
  • Withdraw Lien and Declaration of Readiness.
  • Preparing exhibits.
  • Write, E-mail, mail and fax correspondence to applicant and defense attorneys, doctors and adjusters.
  • Making variety of phone calls such as following up with on-going lien negotiations, getting case status, getting adjuster information, giving need-to-know information to workers compensation judge's secretary about, and many more.
  • Assist callers such as patients, doctors, insurance adjusters, applicant and defense attorneys and provide satisfactory answers for their questions in the best and most professional manner.
  • Knows how to use EAMS, MDBS, ACT and SpeedComp Systems.
  • Reviews entire patient files to figure out what are needed to done to settle lien cases and collect the most that can be collected for the company.
  • Occasionally handle phone calls and assist outside representatives for the board hearings and provide them the information and documents they need to settle with in court.
  • Assist and even handle some of my supervisors' work when he's not in the office.
  • Train new collectors and even handle interns.
  • Help with other departments such as doing billing, and looking for files and needed documents.
03/2016 to 04/2016
Telemarketer California Energy Contractors, Inc Van Nuys, CA
  • I used to call homeowners, provide them information that could help them upgrade their homes to be more energy efficient, and set an appointment with them to meet with our company's representative.
  • I did pretty well on my first week at work, which went on with the following weeks.
  • I didn't make a lot of appointments compared to others, however, in the very few appointments I made, one of them sells.

June 2017
Certification in Medical Billing and Coding: Health Administration
Southern California Health Institute - Reseda, CA
Health Administration
Certification in Phlebotomy:
Pierce College and LA Valley College - Woodland Hills, CA
High School Diploma:
LA Vocational Institute - Los Angeles, CA
High school:
Granada Hills Charter High School - Granada Hills, CA

Panorama High School - Panorama City, CA
Fluent in English and Tagalog (Filipino Language)
This resume is created in 7 minutes.
Professional Summary
   Pursuing a career as a Customer Service Representative where I can utilize my administrative skills and learn other facets of the customer service field.
  • Answered high volume of phone calls daily
  • Made outbound sales calls
  • Exceptional communication skills
  • Strong client relations
  • Proficient in customer service
  • Strong client-interaction skills
  • Energetic, friendly and enthusiastic
Work History
Deli Clerk, 09/2012 to 12/2014
Fry's Grocery Phoenix, AZ.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Prepared, cut, weighed and wrapped deli meats and cheeses.
  • Asked open-ended questions to assess customer needs.
  • Routinely answered customer questions regarding products in the deli.
Telemarketer, 11/2011 to 09/2012
Freedom Financial Phoenix, Az.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Delivered prepared sales talk, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Deli Clerk, 05/1999 to 09/2002
Safeway Phoenix, AZ
  • Prepared a variety of deli meats, according to customers' orders or supervisors instructions.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Take and record temperature of food and food storage areas such as refrigerators and freezers. 
High School Diploma: 1974
Mother Butler High Schoold - Bronx, New York
This resume is created in 7 minutes.
Career Focus
Reliable and diligent high school student seeking a position to grow my career in the work force.
  • CPR/First Aid/AED, American Heart Association, Expires December 2018
  • Food Handler's Permit, Spokane Department of Health, Expires April 2018
  • HIV/AIDS and Blood-borne Pathogen Certification
  • Health Careers Completion Certification, Washington State Department of Health, May 2017
  • NAR/NAC, Washington State Department of Health, July 2017
Summary of Qualifications
  • Calm under pressure
  •  Punctual and reliable

  • Organizational skills
  • Excellent communication skills

Work and Volunteer Experience
November 2016 to December 2016
NEWTECH Skill Center Spokane, WA
  • Advertised toy needs to student body
  • Collect toys
  • Tally total of toys
September 2016 to December 2016
EcoWater Systems Spokane, WA
  • Answering incoming phone calls and responsible for accurate messages for supervisors
  • Organization of office files for quick information retrieval
  • Opening and closing store duties
Shalom Ministries Spokane, WA
  • Clothing bank participant
  • Served food to homeless
  • Clean up daily materials
Education and Training
High School Diploma : 2018 University High School Spokane Valley, WA
  • Tennis Team Participant, 2014-2018
  • German Club, 2015-2017
  • Crimson Crew Leader, 2017-2018

Medical Careers, 2018 NEWTECH Skill Center Spokane, WA
  • Nursing Clinical Training, 60+ Hrs at Regency at Northpointe, Spring 2017
  • Associated Student Body Representative Alternative, 2016-2017
  • Student Ambassador, 2016-2017

This resume is created in 7 minutes.
  • Strong organizational skills
  • Active listening skills
  • High customer service standards
  • Fluent in English and Spanish
  • Adaptive team player
  • Conflict resolution proficiency
  • Dedicated to process improvement
  • Telecommunications knowledge
  • Courteous demeanor
  • Energetic work attitude
Sales Representative 04/2017 to Current
Aeropostale Plaza Las Américas
  • Helped on the floor with organizing merchandise
  • In charge of the changing rooms, and controlling flow of merchandise that went inside.
  • Helped with the clerk machine.
  • Completed sale quotas
Volunteer 11/2014 to Current
Para La Naturaleza(Jardín Botánico)
  • Helped the staff classify plants.
  • Learned various things in the field of agriculture
  • Took care of a plant from it's seed stage until it is tall and developed enough to be moved into ground.
Telemarketer 09/2014
MDA Puerto Rico
  • Took calls from people who were donating money to raise awareness of Muscular Dystrophy.
  • I had to type in their credit card information, and handle any inconveniences the people were going through.
  • This was a very helpful experience overall that gave me an insight to the world of telecommunications.
Customer Service 08/2014
Coliseo Roberto Clemente
  • A whole day was spent organizing the event.
  • I was in charge of crowd control while more than a thousand people people waited.
  • Ensured a quality experience for every customer in the event.
Bachelor of Science: Anthropology Universidad de Puerto Rico San Juan, Rio Piedras, PR
This resume is created in 7 minutes.
  • I currently have no Accomplishments from my previous job.
Professional Summary
Skilled Telemarketer committed to addressing customer concerns with professionalism. Highly ambitious Telemarketing with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Telemarketer with 3 years experience. Areas of expertise include Strong Verbal Communication.
    Dedicated to Process improvement High customer service standards
  • Self-motivated
  • Strong verbal communication
  • Budgeting and finance
  • Extremely organized
Work History
September 2014-July 2017 Telemarketer | The Heritage Company | Sherwood , Arkansas
  • Made reasonable procedure exceptions to accommodate unusual customer This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
2015 High School Diploma: Jacksonville High School, Jacksonville, AR