Telephone Interviewer resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary
Skills
Work History
September 2013-Current Call Center Agent | American Dental Care | Houston, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Set up and explained new membership contracts.
January 2007-September 2013 Telephone Interviewer | Voter Consumer Research | Houston/College Station, TX
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Met or exceeded service and quality standards every review period.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
March 2006-January 2007 Call Center | Service Associates of America | Houston, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 30 calls in queue per minute.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
Education
1993 High School Diploma: James Madison High School Houston Tx
This resume is created in 7 minutes.
Summary
Dependable, hard working person seeking employment in a positive, supportive work environment.
Certifications
  • Standard First Aid CPR & AED (valid through 2021), certified by LifeShield, a training partner with the Canadian Red Cross
  • Trauma Informed Peer Support, certified by Avalon Sexual Assault Centre
  • All In!: Facilitating Positive Youth Group Experiences, facilitated by HeartWood Centre for Community Youth Development
  • Anti-Oppression Training, facilitated by South House Sexual and Gender Resource Centre
  • Mental Health First Aid, certified by the Mental Health Commission of Canada
Experience
Statistics Canada | Halifax, NS Computer-Assisted Telephone Interviewer 06/2018 - Current
Life SalonSpa | Halifax, NS Director of Guest Services 09/2016 - 01/2018
  • Keyholder
  • New staff training
  • Guest management
  • Ensuring excellent guest experience
  • Scheduling appointments via email and telephone for all service providers
  • Conflict resolution with guests and staff; resolving guest complaints 
  • Guest records management
  • Implemented business procedures and policies to ensure smooth operation
Life SalonSpa | Halifax, NS Hairstylist 12/2014 - 09/2017
  • Providing all hair services in a full-service salon
  • Building and maintaining a steady clientele
  • Recommending products and services based on needs of guests
One Block Barbershop | Halifax, NS Hairstylist 05/2013 - 11/2014
  • Providing all hair services in a full-service salon
  • Building and maintaining a steady clientele 
  • Input in day-to-day business operations
  • Reception training and work





Community Service
  • Volunteer for various monthly coordinating and occasional special events at The Youth Project, including being selected as their Volunteer of the Year 2018
  • Camp counsellor and program facilitation support at the Youth Project's Camp Seahorse and Camp Coyote 2018
  • Numerous years as an overnight camp counsellor at Sing Summer Camps, facilitated by the Nova Scotia Choral Federation
Education and Training
Durham College | | Oshawa, ON, Canada Social Services Worker 2020

(In progress)

Aveda Insitute | Victoria, BC Cosmetology 2012
Aveda Insitute | Victoria, BC Esthiology 2009
Skills
  • Excellent verbal communication
  • Fast learner
  • Attentive to individual needs
  • Perform well in high-demand, fast-paced environments
  • People-friendly
  • Self-driven
  • Cash management and filing experience
  • Problem solving
  • Management experience in groups of 6-10 people
This resume is created in 7 minutes.
Professional Summary
An energetic hard worker with strong time management skills who thrives in a fast-paced, dynamic environment.
Skills
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Persuasive speaker
  • Flexible schedule availability
  • Honest, trustworthy and punctual
  • Works well as part of a team
  • General knowledge of computer software
  • Able to keep a clean and sanitary work station
Work History
Cashier Server 05/2015 to 09/2015
Valentino's Omaha, NE
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Reported to each shift on time and ready to work.
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Greeted customers and provided excellent customer service.
Telephone Interviewer 10/2015 to 08/2016
Gallup Bellevue Interviewing Center Bellevue, NE
  • Met or exceeded service and quality standards every review period.
  • Acted professionally and patiently when addressing negative respondent feedback.
  • Accurately coded answers for surveys.
  • Excellent performance in meeting hourly quotas.
Pizza Maker 07/2016 to 06/2017
Valentino's Omaha, NE
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Practiced safe food handling procedures at all times.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Telephone Interviewer 07/2017 to 11/2017
Professional Research Consultants, Inc. Omaha, NE
  • Acted professionally and patiently when addressing negative respondent feedback.
  • Met or exceeded service and quality standards every review period.
  • Consistently surpassed performance standards.
  • Addressed and resolved respondent complaints empathetically and professionally.
Temporary Worker 12/2017 to 12/2017
Remedy Intelligent Staffing Omaha, NE
  • Recognized and reported defective material and equipment to shift supervisor.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Observed all safety policies and procedures
  • Closely inspected parts to ensure they were clean and free of contaminants.
  • Received and correctly processed both written and verbal instructions and work orders.
Education
High School Diploma: 2016 Plattsmouth High School - Plattsmouth, NE
This resume is created in 7 minutes.
Professional Summary
Talented customer service representative, possessing in-depth knowledge of customer service, loss prevention as well as advanced understanding of shipping and receiving. Personable and friendly with superb negotiation and presentation skills.
Skills
  • First Aid and CPR Certified
  • Certified soccer coach
  • Team building
  • Oral and written communication
  • Policies and procedures
  • Talented multi-tasker
  • High-profile presentations
  • Goal planning
  • Vendor sourcing and negotiations
  • Inventory control
  • Fluent Spanish
  • Flexible thinker
  • Multi-operations management
Work History
Executive Distributor Services, 09/2016 to 11/2017
Zija International, Inc. Lehi, UT
  • Inbound customer service
  • Help customers make payments, general accounting information, disputes and cardreplacement
  • Responsible for building rapport with customer while ensuring high customer satisfactionon each call.
  • Analyzed departmental documents for appropriate distribution and filing.
Telephone Interviewer, 12/2016 to 06/2017
Venture Data Salt Lake City, UT

  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Prepared reports and communication for senior management and clients.
Cook, 05/2016 to 12/2017
Panda Express Provo, UT
  • Practiced safe food handling procedures at all times.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
  • Comprehensive knowledge of food and catering trends
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Stock Associate, 11/2014 to 05/2015
Walmart Supercenter Salt Lake City, UT
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Organized store merchandise racks by size, style and color.
  • Completed stock orders and managed inventory levels.
Car Detailing, 09/2016 to 11/2017
24 MOTORS Orem, UT
  • Accurately read, understood, and carried out written instructions.
  • Used hand tools to change worn cutting tools.
  • Cleaned and removed grease on engines and engine compartments using specific chemicals.
  • Managed the front counter, including answering the phone and opening and closing the shop.
  • Detailed the interior and exterior of the car
Education
2014
Lehi High School - Lehi, UT
  • 3.5GPA
  • Graduated with Honors
  • AP Spanish
  • Soccer all four years