Telephone Interviewer resume examples

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Skillful Telephone Interviewer resume

Alexus Mcfarland
Summary
Over 4 years of Professional Customer Service oriented experience. Determined Assistant Supervisor with strong interpersonal skills and extensive retail experience as well as Customer service Representative who maintains a high level of professionalism.
Skills
  • Customer Service oriented 
  • Multi-tasking
  • Cash handling
  • Professional and friendly
  • Very punctual and organized
  • Time Management
  • Creative Problem Solving
  • Multi-Task Management
  • One Note Programs
  • Telephone Skills
  • Active Learning
  • MS Office Programs (Word, Excel, Outlook)
Experience
12/2016 to 01/2017
Merchandiser Thredup San Leandro, CA
  • Selected merchandise based on the most favorable price and quality.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Organized and located inventory with proper device followed by numerical and alphabetical location staging.
08/2017 to Current
Inventory Merchandiser Burlington Las Vegas, NV
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
04/2017 to 07/2017
Customer Service Coordinator Order Inn Las Vegas, NV
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Properly directed inbound calls in phone queues to improve call flow.
11/2015 to 12/2015
Back Inventory Merchandiser ( Seasonal) Target San Leandro, CA
  • Organized and located inventory and updated store spreadsheets.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
07/2015 to 08/2016
Assistant Manager Dollar Green San Leandro, CA
  • Operated a cash register to process cash, check and credit card transactions.
  • Organized register supplies.
  • Provided professional and courteous service at all times.
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Updated register logs.
  • Computed sales prices, total purchases and processed payments.
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  • Placed special orders and called other stores to find desired items.
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
09/2013 to 12/2013
Merchandiser Sears Outlet San Leandro, CA
  • Selected merchandise based on the most favorable price and quality.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Printed various labels and tags for all merchandise.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Organized and located inventory and updated store spreadsheets.
09/2017 to Current
Telephone Interviewer Survey Sampling International Las Vegas, NV
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Transferred Calls to facilitate with extended information.
  • Facilitate with questionnaires.
  • Take up to 300 calls
Education and Training
2013
GED Hayward Adult School Hayward, CA, USA
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Job-winning Telephone Interviewer resume

CHARLOTTE EKERE
Professional Summary
Skills
Work History
September 2013-Current Call Center Agent | American Dental Care | Houston, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Set up and explained new membership contracts.
January 2007-September 2013 Telephone Interviewer | Voter Consumer Research | Houston/College Station, TX
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Met or exceeded service and quality standards every review period.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
March 2006-January 2007 Call Center | Service Associates of America | Houston, TX
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 30 calls in queue per minute.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
Education
1993 High School Diploma: James Madison High School Houston Tx
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Experienced Telephone Interviewer resume

Sam King
Summary
Dependable, hard working person seeking employment in a positive, supportive work environment.
Certifications
  • Standard First Aid CPR & AED (valid through 2021), certified by LifeShield, a training partner with the Canadian Red Cross
  • Trauma Informed Peer Support, certified by Avalon Sexual Assault Centre
  • All In!: Facilitating Positive Youth Group Experiences, facilitated by HeartWood Centre for Community Youth Development
  • Anti-Oppression Training, facilitated by South House Sexual and Gender Resource Centre
  • Mental Health First Aid, certified by the Mental Health Commission of Canada
Experience
Statistics Canada | Halifax, NS Computer-Assisted Telephone Interviewer 06/2018 - Current
Life SalonSpa | Halifax, NS Director of Guest Services 09/2016 - 01/2018
  • Keyholder
  • New staff training
  • Guest management
  • Ensuring excellent guest experience
  • Scheduling appointments via email and telephone for all service providers
  • Conflict resolution with guests and staff; resolving guest complaints 
  • Guest records management
  • Implemented business procedures and policies to ensure smooth operation
Life SalonSpa | Halifax, NS Hairstylist 12/2014 - 09/2017
  • Providing all hair services in a full-service salon
  • Building and maintaining a steady clientele
  • Recommending products and services based on needs of guests
One Block Barbershop | Halifax, NS Hairstylist 05/2013 - 11/2014
  • Providing all hair services in a full-service salon
  • Building and maintaining a steady clientele 
  • Input in day-to-day business operations
  • Reception training and work





Community Service
  • Volunteer for various monthly coordinating and occasional special events at The Youth Project, including being selected as their Volunteer of the Year 2018
  • Camp counsellor and program facilitation support at the Youth Project's Camp Seahorse and Camp Coyote 2018
  • Numerous years as an overnight camp counsellor at Sing Summer Camps, facilitated by the Nova Scotia Choral Federation
Education and Training
Durham College | | Oshawa, ON, Canada Social Services Worker 2020

(In progress)

Aveda Insitute | Victoria, BC Cosmetology 2012
Aveda Insitute | Victoria, BC Esthiology 2009
Skills
  • Excellent verbal communication
  • Fast learner
  • Attentive to individual needs
  • Perform well in high-demand, fast-paced environments
  • People-friendly
  • Self-driven
  • Cash management and filing experience
  • Problem solving
  • Management experience in groups of 6-10 people
References
Available upon request.
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