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Professional Summary
Motivated Peer Support Specialist, enthusiastic about beginning a new career. Working in a field where I can make a difference.
  • Hard working and self-motivated
  • Methodical and organized
  • Exceptional organization
  • Actively looking for ways to help people
  • Superior attention to detail
  • Customer-oriented
  • Friendly demeanor
  • Giving full attention to what other people are saying
Work History
Animal Control Officer, 01/2005 to 11/2006
Prescott Valley Animal Control Prescott Valley, AZ.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
  • Advised owners in the general public on proper care and maintenance of their pets.
  • Remove captured animals from animal-control service vehicles and place animals in shelter cages or other enclosures.
Toy Inspector, 11/1984 to 06/1989
Pepco Kaohsiung, Taiwan
  • Inspected outbound shipments and conducted random sampling to ensure product quality.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Interacted with Buyers
  • Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Telephone Operator, 01/1978 to 01/1980
Mountain Bell Las Cruces, New Mexico
  • Kept and updated records
  • Provided information to public
  • Public relations
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Associate of Arts: General Studies, 1997
Pima Community College - Tucson, Az.

Certification- Peer Support Specialist: 2016
Lifewell - Mesa, Az.
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Looking forward to obtaining a responsible position as a Phlebotomy Technician in a facility where my knowledge and skills can be used, as well as enhanced. Comprehensive understanding of compliance and safety standards. Driven to provide empathetic patient-focused care. NHA Certified Phlebotomy Technician (CPT) and First Aid Certified.
  • Responsible
  • Hardworking
  • Detail and multi-task-oriented
  • Disciplined
  • Strong interpersonal skills
  • Customer/client-oriented
  • Efficient and reliable team player
  • Able to learn new concepts quickly
ICU Contractor Flowery Branch, GA Part Time Secretary 01/2014 to Current
  • Organized all documents related to the company. Sorted mail, contracts, log-books and bills
  • As well as running errands for the company (purchasing office supplies and auto/construction related parts and tools; bank transactions and others)
112 Emergency Call System (911 Romania) Timisoara, Timis County/Romania Telephone Operator 03/2009 to 12/2013
  • Effectively communicated with the customers/callers in order to solve their emergencies (getting the main information and then send it to the proper agency - Police, Ambulance, Fire Department and others - within 60 seconds)
  • Used to working under a lot of stress, highly disciplined and focused, deadline-oriented, productive (911 means critical situations, so we had to really communicate with people which were under a lot of stress, tension, sometimes injured, and leave room for no mistakes, in order to help them)
SC Tele Source SRL Timisoara, Timis County/Romania Assistant Manager 10/2008 to 03/2009
  • Organized all documents related to the company
  • Promoted and organized a Professional Course for Salesmen
Education and Training
Bachelor's Degree : Communication 2005 West University of Timisoara, Timisoara, Timis County, Romania
High School Diploma: Chemistry/Biology and Social Sciences 2001 Banatean National College , Timisoara, Timis County, Romania
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Professional Summary

Flexible, Charismatic and friendly with a skill at juggling multiple priorities while delivering superb service with a smile. Utilizing my Interpersonal and communication skills to lead, influence and encourage others; Computer-savvy and organized with strong attention to detail. Currently seeking a full-time position where I can further enhance my interpersonal skills.

Having over Ten (10) years in customer service / community outreach  along with office managing experience,  I am confident that I will exceed any expectation in any work environment related to my background.

  • Fully Bilingual ( English & Spanish)
  • Employs enthusiasm
  • Pleasant demeanor
  • Microsoft Office Knowledgeable
  • Dedicated Team Player
  • Daily Office Operations
Work History
06/2017 to 09/2017
Front Desk Agent The Plaza Suites Palmas Del Mar, Humacao, Puerto Rico
  • Greeted and welcomed all hotel guests with a charismatic positive attitude.
  • Accommodated guests requests for Reservations. 
  • Processed arrivals and departures. 
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
02/2017 to 06/2017
Telephone Operator - Call Center Atento Puerto Rico, Inc. Caguas, PR
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
08/2016 to 01/2017
Community Liaison NY State Senate 573 Metropolitan Avenue, Brooklyn N.Y.
  • Represented the city at community and professional organizational meetings.
  • Publicized community services to maintain positive public relations with community members.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Gathered information and filed reports to resolve complaints.
12/2004 to 08/2016
Office Manager The Ridgewood Bushwick Senior Citizens Council, Inc 217 Wyckoff Avenue
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Assisted with event planning, including associated travel and logistical arrangements.
Associate of Arts: Liberal Arts
Long Island University - Downtown, Brooklyn
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I am a individual who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Retail Associate with expertise in planogram design and staging. Develops effective displays that visually enhance a variety of retail products to increase sales. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. 

02/2017 to Current
CareGiver Home Instead Bryan, Texas
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
06/2015 to 03/2017
Lead Merchandiser Kelloggs USA College Station, TX
  •  Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Supply product to local branches.
  • Stock and merchandise product to shelves.
04/2013 to 06/2015
Sales Walmart College Station, TX
  • Fulfilled all supervisory duties when Store Manager was on vacation.  
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas. 
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
02/2009 to 04/2013
Telephone Operator TCI Answering Service Great Bend , KS
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries. 
High School Diploma Penn Foster Scranton, PA
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Career Overview

 Personable Customer Service Representative and United States Navy Veteran. Dedicated to providing the highest level of customer satisfaction and contribute to company success.

  • Strong verbal communication
  • Telecommunication skills
  •  Strong organizational skills
  •  Effective team leader 
  • Customer-oriented
  • Creative problem solving
  • Active listening skills
  • Highly motivated
Work Experience
Customer Service Representative 08/2015 to 06/2016 Speedway New Bedford, MA
  • Provided positive, personalized customer service; greeted each customer in a friendly manner, assisted with purchases, suggestively sold items and made sure products were available for purchase.
  • Maintained knowledge of products and services offered by the Company and maintained an up-to-date knowledge of how to complete associated transactions.
  • Took an active role in promoting programs introduced by the Company; ensured established standards were adhered to.
  • Listened and responded to customer requests, followed immediate customer satisfaction guidelines to resolve customer concerns and forwarded information to management as needed.
  • Performed store opening duties, including: counting cash drawers and checking all equipment for proper functioning.
Sales Associate 10/2014 to 02/2015 Macy's North Dartmouth, MA
  • Made connection with customers, asked questions and listened to shoppers' needs, then gave options and advice.
  • Inspired the customer to buy items, celebrated the customers purchase, and created a lasting positive impression on the customers.
  • Ensured that the fitting rooms were ready for customers; promptly cleared out merchandise and returned it to the proper area of the selling floor.
  • Maintained selling floor presentations and restocking them as needed.
  • Maintained a professional attitude with sincerity and enthusiasm that reflected Macy's commitment to customer.
Telephone Operator 05/2007 to 09/2008 Veterans Home Bristol, RI
  • Answered and directed calls; took and distributed messages when necessary.
  • Provided a full range of telecommunication options to clinical providers, administrative staff, veterans and family members, community hospitals, private practitioners, and other members of the general public.
  • Monitored and responded to various Codes, intrusion alarms and police dispatch.
  • Remained in a constant state of readiness for crisis situations.
  • Maintained a daily record log of events and incidents.

Military Experience
Administrative Assistant 02/2002 to 08/2006 United States Navy Kitsap Lake, Washington
  • Provided support that affected Soldiers overall welfare and well-being; assisted leaders with keeping Soldiers combat-ready and effective.
  • Performed administrative duties; performed data entry, payroll, and travel claims for military personnel.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Logged, and filed classified documents.
  • Coordinated port visits and fleet operations domestically and abroad.
Legal Office Assistant North Shore Community College Danvers, MA (some credits earned)
High School Diploma Fort Vancouver High School Vancouver, WA
Navy Unit Commendation Department of Navy Kitsap Lake, WA
Flag Letter of Commendation Department of Navy Kitsap Lake, WA
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Professional Summary
Qualified Revenue Manager with 5 years in fast-paced customer service environment. Personable and professional under pressure.  Hotelier driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high-quality customer service.
  • Creative problem solver
  • Communication skills
  • MS Windows proficient
  • Quick learner
  • Service-oriented
  • Training development aptitude
  • Strategic sales knowledge
  • Strong client relations
  • Adaptability and responsiveness
  • Courteous and helpful
Work History
Embassy Suites by Hilton Los Angeles International Airport North Revenue Manager | Los Angeles, California, United States | June 2012 - Current
  • Increase hotel revenue, profits and market share through daily diligence.
  • Greeted customers to ascertain what each customer wanted or needed.
  • Communicated with customers regarding future inventory.
  • Provided an elevated customer experience to generate a loyal guest.
  • Effectively communicated with and supported sales, operating and administrative teams on a daily basis.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Embassy Suites by Hilton Los Angeles International Airport North Reservation Manager | Los Angeles, California, United States | January 1995 - June 2012
  • Cross-trained and backed up other guest service agents.
  • Prepared reports and communication for senior management.
  • Managed high call volume with tact and professionalism.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Made and confirmed reservations timely.
Embassy Suites by Hilton Los Angeles International Airport North Telephone Operator | Los Angeles, California, United States | August 1994 - January 1995
  • Politely assisted customers in person and via telephone.
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Professional Summary
Motivated worker who constantly meets and exceeds expectations. Extensive experience in radio and communications repair and technical applications.
Work History
Radio telephone operator , 07/2014 to 09/2016
UNITED STATES ARMY Joint Base Lewis Mcchord
  • Communicated with superiors and subordinates with 100% accuracy in diverse environments; provided situational awareness on all levels.
  • Identified, assessed and developed courses of action on potential targets with 98% accuracy.
  • Reported target identification, assessments and courses of action for each threat in a timely and precise manner.
  • Qualified leader who trained and directed teams and sections; coordinated with higher and supporting units.
  • Supported team members in a variety of methods to include communications links; provided maximum versatility in chaotic and uncertain conditions.
  • Managed unit sensitive and non-sensitive equipment valued at $200K + Infantry.
  • Conducted reconnaissance and long-range surveillance for assigned operations and mission using precision firing weapons and intelligence.
  • Managed safety, security, and support of equipment valued $5M+; ensured team safety and mission objectives.
  • Secured and maintained ingress and egress routes for both foot and mobile operations.
  • Served as communication liaison between senior management and team members; implemented procedures to resolve conflicts in a safe and timely manner.
Infantry team leader, 09/2016 to 05/2017
US Army Joint Base Lewis Mcchord
Maintenace, 05/2017 to Current
Jerry Paul Higgins 111 Friendships Rd, Sherman, TX 75092
  • Military Veteran with a Secret Security Clearance and over 3 years of proven experience in the United States Army. Accomplished measurable results while leading teams in a dynamic, fast - paced environment. Possess a comprehensive background in security operations and surveillance/reconnaissance derived from conducting operations in the United States. Managed risks upon multiple lines to protect assets, property, and equipment while meeting the expectations of senior leadership. Possess extensive knowledge in resource management and small arms operations/safety. Recipient of multiple awards for outstanding performance and professionalism. Career supported by advanced military leadership and professional training. Areas of expertise include:
  • Critical Thinking
  • Attention to Detail
  • Mobile/Static Security
  • Multi-Tasking
  • Data Analysis
  • Training and Development
  • Policy Implementation
  • Organization/Communication
  • Microsoft Office (2003, 2007, 2010),
  • Operating Systems: Mac / Microsoft Windows (95 and 98), Windows 7, Windows 8

Additional Information
  • SELECT AWARDS Army Achievement Medal Army Commendation Medal Good Conduct Medal
High School Diploma: 2012
S & S High school - 404 S Main Street, Sadler, TX 76264
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Professional Summary

Reliable, dependable, positive Pharmacy Technician student with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy, efficiency and quality patient care.

Certifications and Licenses

AED/BLS/CPR through the American Heart Association​

Pharmacy Technician License #163646

Skill Highlights
  • Customer Service
  • Strong Work Ethic
  • Billing
  • Background in FDA drug safety guidelines
  • Exceptional patient care and interaction
  • Medical Terminology
  • Pyxis system
  • Pharmaceutical storage awareness
  • Drug Distribution
  • Brand and Generics
  • Unit Dosing
  • Efficient and Accurate
  • Trainer
  • HIPAA/OSHA Compliance
  • Medication Compounding
  • Abbreviations comprehension
  • Counting and Pouring
  • Deciphering
  • Ampule Breaking
  • IV Prep
  • Inventory and Stocking
  • Knowledge of Drug utilization review
  • Effective verbal, listening and communication skills
  • Typing skills
  • Order Entry
  • Microsoft Office
  • Cashier
  • Math 
Clinical Experience
CVS Pharmacy - Pharmacy Technician
  • Completed 160 Clinical Hours
  • ​Prescription field and drop off, check in orders for inventory
  • Return prescription to shelf, cycle count
Professional Experience
Crew Member, 04/2017 07/2017 Dunkin' Donuts Bakersfield, CA
  • Customer Service and Cash register
  • Baking and decorating various types of donuts.
  • Cleaning oven, work area, tables, floors, dishes, and equipment.
Telephone Operator, 09/2014 02/2017 Target Bakersfield, CA
  • Answering and directing all phone calls and personnel.
  • Taking and relaying messages as required.
  • Cashier support.
Community Service
Hina Patel Foundation - 5K Walk Run for Sickle Cell Awareness
HDMC Community Outreach - Volunteer
Education and Training
High Desert Medical College Bakersfield, CA Pharmacy Technician
  • Award for Academic Excellence
2011 Liberty High School Bakersfield, CA High School Diploma General Education
References Available Upon Request
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  • Awarded the Army Achievement Medal in 2012, 2013, 2014.Received Global War on Terrorism Service Medal.Personally responsible for over $1,000,000 of command equipment with no deficiencies, losses ordamages.Maintained 100% accountability of a large section of equipment worth over $1,000,000 during multipleoverseas deployments.Expanded multi-lateral relations with United States and South KoreaProudly rated by management as a leading performer.
  • to strengthen security and partnership.Supervised a team of more than 4.
Professional Summary
Decorated Army veteran driven to apply comprehensive experience in field training, safety patrol, security detailsand public service activities in the public sector as a civilian employee.
Strong organizational skillsStore maintenance abilityActive listening skillsInventory control familiaritySeasoned in conflict resolutionCustomer service expertSharp problem solverTelecommunication skillsEnergetic work attitudeAdaptive team player
Work History
Infantry Team Leader/RTO Radio Telephone Operator, 08/2011 to 12/2014
  • Service TechnicianMarch 2015 to CurrentSaint Charles Pool and Spa.
  • Saint Charles, MOAssemble parts using bolts, screws, speed clips, rivets and other fasteners utilizing hand tools.Prepare operational reports and provide information to supervisors.
  • Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • United States MilitaryTrained and instructed subordinates and supported units on completing any mission put before them.Constructed field expedient firing aids for infantry weapons.Oversaw the expenditure of up to $1,000,000 in operational funds for company communications.
High School Diploma: Business and Marketing, 2011
Francis Howell High - Saint Charles, MO
Business and Marketing
This resume is created in 7 minutes.
Professional Summary
Career Objectives "Seeking a secure job position." Summary of Qualifications Qualified in data entry,cash handling, filing paperwork, answering multi-phone line systems. Able to use computer software microsoft word, excel, AS400,Lotus. Also able to operate fax-machine,copy machine,able to complete phlebotomist duties.
  • Typing Speed: 40 Words Per Minute
  • Accounting Software (Peachtree, Quickbooks, etc)
  • Apple or Macintosh Computers
  • Database Software (Oracle, Access, etc)
  • Data Entry Terminal (PDT, Mainframe Terminal, etc)
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel, etc)
  • Word Processing Software (Word, WordPerfect, etc), Microsoft works, Microsoft word processor, Lotus, AS400.
  • Skills:
  • Additional Skills
  • AS 400, Lotus, Microsoft word, Excel,Microsoft works.
Work History
Receptionist/Phlebotomist 03/2010 to 07/2011
Sound Solutions Hearing Center/Any Lab Test Now Beaumont, Texas
  • Daily Duties consist of Greeting patients, data entry, answering multi phone lines, filing charts, cash handling, running credit card payments, posting payments in quick books also Sycle.
  • Scheduling appointments for patients, Cleaning Hearing Aids, Ordering supplies for office and lab side.
  • Lab duties consisted of drawing blood work for test patients requested, up selling test as needed, DNA paternity collections, performing drug test collections.
  • Making sure blood work is centrifuged correctly and in timely manner.
  • Mail sorting, at the end of day making sure cash drawer is balanced and making bank deposits.Other duties as given.
Phlebotomist 03/2007 to 07/2009
Phlebotomy Mobil Services Baytown, Texas
  • I was contracted out to Nursing Homes,Patient homes,HIV/Aids testing sites,and Health Fairs.
  • I was responsible for collecting lab orders that where needed such as urine,blood,finger sticks,and using a oral test for the HIV testing,and venipuncture/skin techniques,also took vital signs.Once the orders where collected I would drop them to the lab that was used.
  • The company also offered a certification class which I attended and received my certification, Other duties as given.
Receptionist 04/2008 to 09/2008
Personnel Staffing Beaumont, Texas
  • General office duties greeting customer's,cash handling,answering multi phone lines, faxing paper work, making copies.Computer work such as typing documents,filing documents, sorting mail and bringing it to the correct person.
Financing Clerk/Cashier 05/2006 to 10/2007
Home Furniture Beaumont, Texas
  • Assisting customers with filling out credit application to finance their furniture purchase.
  • Data entry,also answering multi phone lines.
  • Filing paper work and making delivery calls for the customer time of furniture arrival.
  • Cash handling, Also faxing papers sorting mail and making courtesy calls.
  • Making sure cash drawer was balanced at the end of work day.
Collections Agent Conn's Corporate Office Beaumont, Texas
  • Calling customers to bring their accounts current the best way possible for them at that time.
  • Data entry,making copies, faxing,also coaching new employees on how to do their job correctly.
  • Also using credit card machine to run customers payments as needed, other duties as given.
Telephone Operator 10/2004 to 01/2005
West Beaumont, Texas
  • Taking calls for infomercials, selling additional items to go with products.
  • Also answering questions about products before the customer made a decision if they would buy product.Data entry,faxing papers,making copies,other duties as given.
Phlebotomy Southeast Texas Phlebotomy Institute Inc - Beaumont, Texas GPA: 4.0
Occupational License or Certification Certified Phlebotomy Technician Certification: Lamar University - Beaumont, Texas 1 year college, technical or vocational school, ICD9 coding CPT4
GED: Cosmetology LAMAR INSTITUTE OF TECHNOLOGY - Beaumont, Texas GPA: 2.8, GPA: 2.7
High School Diploma: Taylor Career Center - Beaumont, Texas
High School Diploma: Clifton J. Ozen - Beaumont, Texas
ICD-9 Coder/ Cpt4 Certification: National Healthcareer Association - Beaumont, Texas
Urine Speciman Collector Certification Accurate Drug an Alchol Testing Inc.: Lamar University - Beaumont, Houston, Texas
The State of Texas - Austin, Texas
This resume is created in 7 minutes.
Professional Summary
Transitioning Army Veteran accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on the task at hand. Flexible and determined to succeed. Seeking a challenging position where I can utilize previous military experience in the sales industry.
  • Patient-focused care
  • Trustworthy companion
  • Efficient and reliable team player
  • Good communication skills
  • Crisis intervention specialist
  • Culturally-sensitive
  • Quick learner
  • Self-motivated
  • Strategic decision making
  • Program management
  • Good multitasker
  • Fast learner
  • Technical school training
  • Computer proficient
  • Medical terminology knowledge
  • Team leadership
  • Strong verbal communication
Work History
Medical Assistant, 04/2018 to Current
St. Joseph's/Candler Hospital Savannah, GA
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Dispatcher/Radio Telephone Operator, 08/2015 to 10/2016
United States Army Seoul, South Korea
  • Received and dispatched calls for police, fire, emergency aid and animal control, relaying accurate and detailed information.
  • Performed a variety of record keeping, filing, indexing and other general clerical work; maintains public safety activities; prepares related reports as requested.
  • Handled high stress multi- personnel calls while making quick decisions.
  • Read maps and dispatch personnel to correct response locations.
  • Delivered accurate verbal and written reports to company personnel.
11/2011 to 09/2015
511th Military Police Company, United States Army Fort Drum, New York
  • Demonstrated extensive knowledge, discipline and the ability to adapt to a continually changing environment.
  • Selected Team Leader to serve over 12 peers.
  • Diligently worked in Law Enforcement completing over 75 cases while working as a Military Police Patrol.
  • Enforced military, state, and federal statutes while performing duties to help ensure safety, security, and well-being of over 40,000 service members and their family while working at all seven Access Control Points.
Diploma: March, 2018
Virginia College -
Specialized Training
Domestic Violence, Basic Leadership, Combat lifesaver skills, Equal Opportunity, Diversity, Prevention of Sexual Assault and Sexual Harassment, and Communication.