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Professional Summary
Motivated Peer Support Specialist, enthusiastic about beginning a new career. Working in a field where I can make a difference.
Skills
  • Hard working and self-motivated
  • Methodical and organized
  • Exceptional organization
  • Actively looking for ways to help people
  • Superior attention to detail
  • Customer-oriented
  • Friendly demeanor
  • Giving full attention to what other people are saying
Work History
Animal Control Officer, 01/2005 to 11/2006
Prescott Valley Animal Control Prescott Valley, AZ.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
  • Advised owners in the general public on proper care and maintenance of their pets.
  • Remove captured animals from animal-control service vehicles and place animals in shelter cages or other enclosures.
Toy Inspector, 11/1984 to 06/1989
Pepco Kaohsiung, Taiwan
  • Inspected outbound shipments and conducted random sampling to ensure product quality.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Interacted with Buyers
  • Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Telephone Operator, 01/1978 to 01/1980
Mountain Bell Las Cruces, New Mexico
  • Kept and updated records
  • Provided information to public
  • Public relations
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Education
Associate of Arts: General Studies, 1997
Pima Community College - Tucson, Az.

Certification- Peer Support Specialist: 2016
Lifewell - Mesa, Az.
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Summary
Looking forward to obtaining a responsible position as a Phlebotomy Technician in a facility where my knowledge and skills can be used, as well as enhanced. Comprehensive understanding of compliance and safety standards. Driven to provide empathetic patient-focused care. NHA Certified Phlebotomy Technician (CPT) and First Aid Certified.
Skills
  • Responsible
  • Hardworking
  • Detail and multi-task-oriented
  • Disciplined
  • Strong interpersonal skills
  • Customer/client-oriented
  • Efficient and reliable team player
  • Able to learn new concepts quickly
Experience
ICU Contractor Flowery Branch, GA Part Time Secretary 01/2014 to Current
  • Organized all documents related to the company. Sorted mail, contracts, log-books and bills
  • As well as running errands for the company (purchasing office supplies and auto/construction related parts and tools; bank transactions and others)
112 Emergency Call System (911 Romania) Timisoara, Timis County/Romania Telephone Operator 03/2009 to 12/2013
  • Effectively communicated with the customers/callers in order to solve their emergencies (getting the main information and then send it to the proper agency - Police, Ambulance, Fire Department and others - within 60 seconds)
  • Used to working under a lot of stress, highly disciplined and focused, deadline-oriented, productive (911 means critical situations, so we had to really communicate with people which were under a lot of stress, tension, sometimes injured, and leave room for no mistakes, in order to help them)
SC Tele Source SRL Timisoara, Timis County/Romania Assistant Manager 10/2008 to 03/2009
  • Organized all documents related to the company
  • Promoted and organized a Professional Course for Salesmen
Education and Training
Bachelor's Degree : Communication 2005 West University of Timisoara, Timisoara, Timis County, Romania
High School Diploma: Chemistry/Biology and Social Sciences 2001 Banatean National College , Timisoara, Timis County, Romania
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Professional Summary

Flexible, Charismatic and friendly with a skill at juggling multiple priorities while delivering superb service with a smile. Utilizing my Interpersonal and communication skills to lead, influence and encourage others; Computer-savvy and organized with strong attention to detail. Currently seeking a full-time position where I can further enhance my interpersonal skills.

Having over Ten (10) years in customer service / community outreach  along with office managing experience,  I am confident that I will exceed any expectation in any work environment related to my background.

Skills
  • Fully Bilingual ( English & Spanish)
  • Employs enthusiasm
  • Pleasant demeanor
  • Microsoft Office Knowledgeable
  • Dedicated Team Player
  • Daily Office Operations
Work History
06/2017 to 09/2017
Front Desk Agent The Plaza Suites Palmas Del Mar, Humacao, Puerto Rico
  • Greeted and welcomed all hotel guests with a charismatic positive attitude.
  • Accommodated guests requests for Reservations. 
  • Processed arrivals and departures. 
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
02/2017 to 06/2017
Telephone Operator - Call Center Atento Puerto Rico, Inc. Caguas, PR
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
08/2016 to 01/2017
Community Liaison NY State Senate 573 Metropolitan Avenue, Brooklyn N.Y.
  • Represented the city at community and professional organizational meetings.
  • Publicized community services to maintain positive public relations with community members.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Gathered information and filed reports to resolve complaints.
12/2004 to 08/2016
Office Manager The Ridgewood Bushwick Senior Citizens Council, Inc 217 Wyckoff Avenue
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Assisted with event planning, including associated travel and logistical arrangements.
Education
2013
Associate of Arts: Liberal Arts
Long Island University - Downtown, Brooklyn
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Summary

I am a individual who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Retail Associate with expertise in planogram design and staging. Develops effective displays that visually enhance a variety of retail products to increase sales. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. 

Experience
02/2017 to Current
CareGiver Home Instead Bryan, Texas
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
06/2015 to 03/2017
Lead Merchandiser Kelloggs USA College Station, TX
  •  Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Supply product to local branches.
  • Stock and merchandise product to shelves.
04/2013 to 06/2015
Sales Walmart College Station, TX
  • Fulfilled all supervisory duties when Store Manager was on vacation.  
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas. 
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
02/2009 to 04/2013
Telephone Operator TCI Answering Service Great Bend , KS
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries. 
Education
2013
High School Diploma Penn Foster Scranton, PA