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Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
 Highly proactive manager with [15] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
 Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants  Driven to raise the bar for fine dining and all aspects of guest relations.
Skills
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Strong work ethic
  • Passion for customer satisfaction
  • Food service background
  • Point of Sale (POS) system operation
  • Results-oriented
  • Business operations expertise
Work History
SENIOR MANAGER, 09/2012 to Current
CARRABBA'S ITALIAN RESTAURANT GAINESVILLE, FL 32606
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
GENERAL MANAGER, 07/2015 to 12/2016
Costa Vida Fresh Mexican GrillGainesville , Florida
  • Coach 65 staff members in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
GENERAL MANAGER , 11/2010 to 11/2012
CHIK-FIL-AGAINESVILLE, FL
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
SENIOR MANAGER , 09/2008 to 11/2010
BALLYHOO SEAFOOD GRILLGainesville, FL
  • Carefully interviewed, selected, trained and supervised staff.
  • Managed both FOH and BOH
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared for and executed new menu implementations.
GENERAL MANAGER/OWNER, 01/1999 to 09/2008
BILLY JACK'S SMOKEHOUSE GRILLWilliston, FL
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Built business to $1.000.000.00 in gross sales
SALES , 12/1997 to 12/1998
SYSCO FOOD SERVICE GAINESVILLE, FL
  • Generated outside sales of $800,000
  • Achieved a 33% increase in sales while maintaining gross profit
  • Opened twelve two accounts in 1997 - number one in district
  • increased company penetration by 50% in state run accounts
Education
High School Diploma: 1986
UNIVERSITY OF FLORIDA - GAINESVILLE, FL
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Here to Deliver
Summary
 Accomplished Warehouse and Logistics Specialist with 18 years of Safe, Effective and Efficient Warehouse Operations, Including Strong Execution of Warehouse Administration, Shipping, Receiving, Material Handling and Transportation.
Core Qualifications
  • Inventory Management
  • Operations Management
  • Shipping and Receiving Oversight
  • Logistics Oversight


  • Customer Care
  • Safety Standards
  • Quality Assurance
  • Verbal and Written Communication
Career Accomplishments
  • Successfully managed the logistics and inventory valued at more than $10,000,000.00 for Fluor Construction.
 
  • Developed and implemented a logistical filing system for sub-contracted and in-house manufacturing and production for Fluor Maintaining accurate inventory and timely movement of production and material in and out of the warehouse.


  • Throughout my 3 years as Assistant Branch Manager for Senox Corporation the branch exceeded sales goals and accomplished award winning customer service.
 
  •  I successfully took over and led Pelham's Industrial Warehouse, reducing shipping, receiving and administrative errors by 70% within 6 months. ​
Relevant Work Experiance
Warehouse Supervisor, 02/2019 to Current Pelham's Industrial Warehouses Grand Prairie, TX

-Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.

-Planned and optimized warehouse work processes to improve fulfillment system efficiency.

-Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.

-Increased productivity through cross-training and thorough training of both current employees and new hires.

 -Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Warehouse Manager, 10/2017 to 02/2019 Fluor Enterprises Coppell, TX
-Oversaw more than $10,000,000.00 in inventory and supervised 180 to 200 employees in a 115,000 square foot facility for a Construction Company.
-Managed day-to-day shipping and receiving, typically overseeing more than 5 to 10 packages or in a 24-hour period.
-Coordinated and Managed the receiving and offloading of large freight and equipment to the job site. 
-Researched issues to address shipping errors and packaging mistakes.
-Adhered to company audit rules during inventory counts with 100% accuracy.
-Updated customers and interdepartmental employees on critical shipments upon request.
-Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Assistant Branch Manager, 02/2011 to 01/2014 Senox Corporation Fort Worth, TX
-Oversaw more than $5,000,000.00 in inventory and supervised 5 employees in 30,000 square foot warehouse for a rain gutter distribution company.
-Managed day-to-day shipping and receiving, typically overseeing more than  1000 packages in 24-hour period.
-Supervised the daily management of all logistics and transportation activities.
-Researched issues to address shipping errors and packaging mistakes.
Education
Level 1 Warehouse Management Tarrant County College - Northwest Campus Fort Worth, TX, United States
Logistics and Supply Chain Management, Expected in 2021 Tarrant County College - Northeast Campus Hurst, TX, United States
GED: High School Equivalency Tarrant County College - Northwest Campus Fort Worth, TX, United States
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Professional Summary

Ambitious results-oriented Regional Sales Manager. Highly skilled in fostering relationships with potential business partners and in-store teams. Expertise in all facets of multi-site operations management, including staff development, process improvement, program development, merchandising, and business development. Seeking to leverage history of success in team leadership to take next career step in a challenging position with an organization offering opportunities for professional growth.

Highlights
  • Results-oriented
  • Professional demeanor
  • Business Development
  • Customer Service
  • Contract negotiation/review/drafting
  • Process Improvement
  • P&L Management
  • Staff Development and Mentorship
  • Performance Metrics
  • Microsoft Office
Professional Experience
Western Regional Sales Manager 07/2018 to Current CLIPSO Americas, Inc. Blauvelt, NY
  • Collaborate with senior executives to establish and execute sales goals for the region
  • Manage team of independent sales managers and installers in order to maximize sales revenue to meet and exceed sales goals
  • Educate sales teams with presentations of strategies, seminars and meetings
  • Improved from lowest ranked region to top performing in 2019
Regional Sales Manager 01/2018 to 06/2018 Pacific Material Handling Solutions Stockton, CA
  • Managing sales teams in order to maximize sales revenue and meet or exceed corporate-set goals
  • Forecasting annual, quarterly and monthly sales goals. Assisting sales personnel in their techniques
  • Reviewing regional expenses and recommending improvements
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Expanded team 50%, territory size 20% and overall sales 38% in only six months by leveraging strategic management approaches
Territory Manager 07/2016 to 01/2018 Almo Distribution San Francisco, CA, CA
  • Increased sales 175% over in current fiscal year
  • Identified business development needs to drive incremental sales increases
  • Provide onsite training in individual and group settings
  • Conduct analysis to address stagnant sales which led to improved business relationship and expand the regional footprint
  • Increased new accounts within territory by 23%
District Manager 06/2011 to 07/2015 Acceptance Now Inc. Sacramento, CA
  • Initiate contact with potential business partners; cold-called similar businesses and explained business model and benefits of partnership
  • Trained and developed sales teams to execute sales plans
  • Ensured locations met and exceeded performance goals relating to in-store production and agent utilization
  • Administered profit and loss (P&L) statement expense lines and margins; improved Sacramento region P&L 200%, transforming negative account balance into profit within 3 months
  • Managed hiring, training, and performance coaching of all store managers
District Manager 07/2007 to 03/2011 Trans World Entertainment Corporation Sacramento, CA, CA
  • Oversaw 20 locations in CA, NV, and OR with direct responsibility for recruitment and staff development
  • Led district to achievement of top performance awards in 2008, 2009, and 2010
  • Member of Corporate District Manager Review Board. Reviewed operational procedures and recommended initiatives to streamline processes
  • District Manager Trainer. Mentored and trained store managers to facilitate career advancement to district management
  • Established goals for individual stores and devised strategies to achieve P&L and sales targets
District Manager 01/1998 to 07/2006 Big 5 Sporting Goods Corp. El Segundo, CA
  • Achieved annual sales volume in excess of $500,000 by motivating all levels of employees to continuously exceed objectives
  • Supervised 60 members of management and managed all performance metrics within Sacramento territory
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
  • Evaluated budget plans and current costs to project trends and recommend updates
Education
Masters Program: Master Certificate: Environmental Science 2011 Unitek College Fremont, CA
Associate of Arts: Business Chabot College Hayward, CA
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Summary
Highly skilled Multi-Unit Manager offering 12 years' of accomplished leadership experience. Applies in-depth knowledge of industry tactics to offer valuable insight opportunities for business growth. Organized and diligent, with excellent written, oral and interpersonal communication skills. Possesses a high degree of integrity and unsurpassed work ethic. Seeking a dynamic, challenging and creative professional environment where my expertise can be applied and enhanced.
Professional Highlights
  • Innovation
  • Strategic planning
  • Business analysis
  • Decision-making
  • Time management
  • Communication
  • Networking and recruiting
  • Hiring and on-boarding
  • Training and developing
  • Scheduling and payroll
Accomplishments
  • Promoted on 10 occasions throughout leadership career
  • Recruited, hired, trained and managed over 600 employees
  • Successfully improved operations and profitability at all store locations
  • Executed 26 new store openings both domestically and internationally
  • Top performing sales and KPI Area Manager in 2018 
  • Designed prototype promotional signage which developed into national marketing for Full Price store locations in 2018
  • Conceptualized cross merchandising standards which transformed into national visual standards for Full Price store locations in 2018
  • Completed John Maxwell Leadership Certification Program in 2019
  • 1 of 3 district leaders selected to reconstruct company training and on-boarding program for field new hires in 2019
Experience
03/2019 to Current
Full Price and Outlet Area Manager Samsonite Multi-Locations, WA, OR, CA
03/2018 to 03/2019
Full Price Area Manager Samsonite Multi-Locations, WA, OR, CA On-boarded and trained dedicated and passionate team members for 5 new store opening locations. Facilitated construction punch list, arranged fixture placement, coordinated IT installations, managed product deliveries, completed visual presentation expectations and finalized store operational standards. Conducted monthly store visit audits for 5 west coast retail locations. Trained and developed store leadership teams to increase selling and service standards. Administered quarterly and annual team performance evaluations. In 2018, Full Price Area increased 12.9% to LY compared to 1.7% total U.S. retail.
03/2017 to 03/2018
Full Price Training Store Manager Samsonite Portland, OR Trained and developed 4 new store opening management teams in selling and service, operational standards and visual presentation. Established and conducted monthly training topics for Full Price Store Management to educate and execute in stores. Managed operations of Full Price Samsonite in Portland, OR. Increased LY sales 20.4%, DPT $16.28, UPT 0.39 and email capture rate 37.4% YTD. Maintained store payroll expectations at 99% YTD. Developed and promoted a newly hired Full-Time Supervisor into the Assistant Store Manager in 2018.
11/2014 to 01/2016
Store Manager Forever 21 Downtown Seattle, WA Oversaw operations of a $6 million 40,000 square foot store. Increased profitability by $100,000 in 6 months. Elevated customer service rating by 28%. Coached, developed and conducted quarterly and annual performance evaluations. Applied extensive knowledge and expertise in HRIS Success Factors. Correlated training in payroll services Kronos and ADP. 1 of 5 individuals selected out of 500+ Store Managers to have an executive profitability meeting with company President in 2015.
05/2014 to 11/2014
Store Manager Forever 21 Downtown Portland, OR Oversaw operations of a $5 million 28,000 square foot store. Increased key performance indicators, expanded loss prevention education and elevated visual presentation standards. Surpassed Regional and Vice President store visit expectations. Promoted and relocated to Seattle Flagship location.
01/2010 to 05/2014
Store Manager Forever 21 Portland, OR Oversaw operations of a $4 million 22,000 square foot store. Led a successful grand opening doubling initial sales goals. Recruited, hired and trained over 100 Managers, Supervisors and Associates. Won award for top 10 stores exceeding projected annual sales volume in 2012 and 2013.
09/2007 to 01/2010
Assistant Store Manager of Operations/Merchandising Forever 21 Tigard, OR
Education
Business Administration and Management Portland Community College Portland, OR
High School Diploma Aloha High School Aloha, OR