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Professional Summary

Well-educated individual experienced in Federal Government,Consulting and Testing. Offering an engaging and pleasant personality with the desire to work as part of a valuable, top-level team. Seeking a complete Career change into Testing.

  • ISTQB Certified / Expereince on UAT testing
  • Business development
  • In-depth knowledge of Salesforce
  • Worked on ALM andHP
  • Project planning and development
  • Testing plans
  • Customer focused and Customer Facing experience
  • Team Management Experience
Work History
Senior Consultant - Federal Government Deloitte Australia - Canberra, ACT 08/2018 - Current
  • Develop consistent, high quality account reports and information
  • Coordinate the delivery of marketing campaigns, relationship programs and events
  • Manage the panel inbox, registering new opportunities and communication with Lead Client Service Partners
  • Update CRM systems with account information
  • Support client feedback by coordinating client interviews, win / loss debriefs, end of project debriefs and sharing information and insights
  • Collaboration with account management community to build and leverage best practice
  • Provide support for special project work as required
  • Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents
Sales Operations and UAT Tester - Salesforce Fuji Xerox Australia Pty Limited. - Canberra 01/2017 - 08/2018

User Acceptance Tester:

Worked as UAT Tester as part of my Project with the Company. My Duties were :

1. Assisted Application Developers and technical support staff in identifying and resolving defects.

2. Work with testing team to develop test plans and cases.

3.Generate test summary reports for management review.

4.Analyze test results and coordinate with development teams for bug fixes

My other roles and responsibilities:

  • Account Management support for Government Clients
  • Provide Sales administrative assistance to executives and management as required
  • Maintain an organized and accessible file system for administrative and sales professionals
  • Liaising with Fulfillment team to schedule the deliveries and installation. Re-locations and Returns
  • Sales Force Knowledge
  • Recommended process and systems improvements such as Suspension reports ( Pending Orders), Tracking Order status (ETA, Delivery, Installation )
Sales Operations Analyst and UAT Tester Dell Australia - Frenchs Forest - Sydney, NSW 2015 - 2017

Sales force User Acceptance Testing (UAT) Analyst.

1.Served as a subject matter expert for business structure, policies, operations and system

2. Developed Test Cases, executed, and prepared Defects Reports.

3. Defect Identification, Logging & Fixing

4. Communicate with the development teams and business teams, to understand the customizable features that are being built into Sales force application and prepare test scenarios accordingly

Tools worked on : GII, Sales Force, Oracle, ALM,HP

My other Roles and Responsibilities:

  • Reporting to Sales managers throughout Australian territory Supporting 16 AE's/ 18 ISR'S , assisting their queries and requests, taking calls if required
  • Organizing meetings Lead management Providing SFDC reports to the Management on a weekly basis Built client relationships by acting as the liaison between the customer service and sales teams
  • Other Account Management Duties
Group Lead/Accounts Receivable - UAT Tester Dell Computers India Pvt Ltd - Hyderabad, Telangana 2012 - 2015
  • Worked as UAT tester for updating a feature in Oracle and providing support/feedback throughout the testing phase
  • Test Cases involving invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Worked in an Agile environment

My other Duties:

Supervised accounts receivables clerks, team of five.

  • Created presentation formats for monthly/quarterly reviews of Invoices to Management and gained recognition successfully implemented new technologies and process automation to encourage continuous improvement
  • Posted receipts to appropriate general ledger accounts
  • Invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Collaborating with Sales and Collection teams well versed with Oracle financials tool Prepared process documents and also trained / mentored team members
  • Training account managers on SFDC, Internal Tools and oracle Financial Tools
  • Booking Sales orders, Reviewing the Purchase orders
Sales Suppport / Account Manager Deloitte Consulting 01/2007 - 07/2008
  • Met with 40 + existing and prospective clients each week to select appropriate insurance policies
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance policies
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
  • Sell various types of insurance policies to businesses and individuals on behalf of company
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Collected all premiums on or before effective date of coverage
  • Followed up with customers on unresolved issues
  • Reported policy changes and company conditions affecting customer satisfaction
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
  • Implemented a set of comprehensive tracking processes to monitor premiums and Pending Insurance claims
  • Set up new accounts, established customer credit, and set up payment methods
  • Answered customers' questions regarding products, prices and availability
Team Member Bank Of America Continuum Solutions 08/2005 - 07/2007
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Accurately documented, researched and resolved customer service issues
  • Managed 150 + Accounts, Solved clients queries and produced certification report at every period as per customer
  • Evaluated consumer reports on a monthly basis
  • Referred unresolved customer grievances to designated departments for further investigation
  • Prepared reports and communication for senior management and clients
  • Acted professionally and patiently when addressing negative customer feedback
  • Organized training for new Hires( sales, customer and Finance ) Prepared Training documents
Bachelor of Commerce: Accounting University of Madras - Chennai, TN, India
Australian Citizenship

Citizenship ceremony due n December.

Approval from Immigration to use the letter as a reference for applying jobs

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Team-oriented Accountant who prepares clear, comprehensive financial reports for executive-level management. Skilled in regulatory reporting, accounting operations and tax preparations. Proficient in supplying quick responses to financial inquiries from internal management and potential clients.
  • Expert in GAAP
  • Knowledge of Sox Compliance 
  • Revenue Recognition
  • General Ledger accounting 
  • Bank reconciliation 
  • Proficiency in three statement financial modeling 
  • Budget-to-actual/Variance reporting 
  • Ability to identify, compute ratios and percentages 
  • Proficient in Preparing Form 1120, 571 L
  • Proficiency in Excel (VLOOKUP and tables)
  • Intuit QuickBooks specialist
  • Payroll Mate
  • Expensify
  • Dropbox
  • Informatica ETL
  • Complex data analysis
Aasim Corporation Benicia, CA Staff Accountant 06/2017 to Current
  • Processing accounts payable P.O. based invoices with three-way matching and research and resolve any issues.
  • Circulating invoices and expense reports to get proper management approval when necessary.
  • Responsible for AP check run, void check, positive pay exceptions, wire releases and payment reconciliation.
  • Matching checks to corresponding invoices and filing with appropriate backup information as per accounting procedure.
  • Answering internal and external payable inquires.
  • Collaborate efforts with Purchasing Department and Receiving Departments to resolve any Account Payable issues.
  • Reconciling vendor statements and contact vendors to resolve any payable issues.
  • Providing assistant for month-end process, year-end process and auditing.
  • Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
  • Reconciled book records with bank statements using Quick Books Desktop as well as Quick Books on-line
  • Prepared Income statement and balance sheet.
  • Input Journal entries and prepare trial balance
  • Prepared various Journal entries: prepared expenses, benefits, inter company, depreciation and amortization.
  • Processed bi-weekly payroll for 250 employees
  • Reconciled bank statement for accounts with more than 4,000 checks and other transactions
  • Reconciled  for 12 gas stations monthly sales, daily deposits, and petty cash for Chevron.
  • All work is done using QuickBooks  and Excel.

AMERICAN BILLING COMPANY Stockton, CA Senior Accountant 06/2015 to 04/2017
  • Oversees and reconcile daily banking activities & cash applications.
  • Posted and analyzed high volume of receipts on a daily basis.
  • Performed A/R functions including generating aging reports, posting of payments to customer accounts.
  • Provided Quick books training, advice, and services clients.
  • Produced financial statements and related supporting details in accordance with US GAAP.
  • Assisted clients in preparing 571 L (Business personal property form).
  • Prepared and articulated financial information and made recommendations with supporting analysis to clients.
  • Evaluated financial and operational results by providing supporting documentation in preparation of financial reports.
  • Assisted with month end closing procedures and financial statement preparation.
  • Created invoices for chiropractors for injury related cases using ISD-10 codes, used by their attorney in injury related claims.
  • Created accounts receivable of each patient for clients (doctors) on monthly basis.
  • Rectified escalated accounts receivable issues from patients and insurance companies.
  • Opened and assigned new client accounts.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Researched and resolved billing and invoice problems with insurance companies.
  • Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
  • Created and maintained cash flow analysis, balance sheets and income statements.
  • Audited contracts, orders and vouchers.
HARVIN ENTERPRISES, INC Wood River, IL Senior Accountant 12/2001 to 12/2014
  • Perform monthly general ledger. Direct close of all subsystems and reconcile all accounts quarterly and monthly, making adjustments as necessary; work with tax accountants and auditors to provide all necessary information for preparation of annual tax return and financial statements.
  • Oversee and guide employees in controlling and counting onsite inventory, ensuring all movements and losses are properly accounted for; using costing methodology agreed upon with CFO, ensure that all the inventory is properly valued.  
  • Account for all fixed asset acquisitions, movements and disposals; account for all capital projects, prepare depreciation projections as needed and work with tax accountants to provide year-end tax depreciation reports; submit annual property tax statements.
  • Supervise accounting staff in charge of these areas ensuring timely and accurate payment to vendors and employees, as well as collection from customers in accordance with current cash flow needs; provide backup in all functions when staff goes on vacation.
  • Review banking activity daily, immediately investigating any unusual activity; reconcile all bank accounts monthly to the general ledger; ensure that cash balances are sufficient to meet monthly obligations, payroll and estimated taxes and that loan interest and principal is properly accounted for monthly; prepare monthly and quarterly reports required by banks; prepare monthly cash flow forecasts; submit loan funding requests to bank.
  • Supplied detailed documentation to Illinois Dept.of revenue auditor.Worked closely with State department auditor to finalize audit.Strong knowledge of Sox Compliance.
  • Corporation Tax preparation (Form 1120).
DATALODE INC San Rafael, CA Data Analysis Consultant 03/2000 to 10/2001
  • Used Informatica tool to create reporting Database for Hewlett Packard.
  • Writing Oracle Procedures to load data into oracle database tables.
  • Generate Reports from oracle database.
FYI INC Brisbane, CA Data Processing Analyst 02/1999 to 03/2000
  • Used Informatica tool to create reporting Database for Hewlett Packard.
  • Writing Oracle Procedures to load data into oracle database tables.
  • Generate Reports from oracle database.
BONFARE MARKETS, INC Milpitas, CA Management Accountant 03/1996 to 03/1999
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandize.
  • Contributed to merchandizing ideas at team sale meetings.
  • Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
  • Collaborated extensively with auditors during preliminary and year-end audit processes.
  • Thoroughly reviewed financial statements and tax audits to correct any discrepancies.
  • Analyzed costs and revenues to project future trends.
  • Reviewed all tax returns prepared by individual departments before approval.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Completed weekly schedules according to payroll policies.
Education and Training
University of Delhi Bachelor in Accounting and Business Law
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Professional Summary

TS/SCI with Poly

Proactive leader that received the company wide Impact Award for spearheading a suite of software applications.  The product suite consists of centralized persistent searching, quick/saved searching and alerting against extremely large classified data sets.

Work History
Technical Product Chief, Product Management 06/2016 to Current
Boeing Intelligence and Analytics Arlington, VA
  • Specifically hired into this position to take over for a failed product and lead a new team to create a more scalable, intuitive and cost effective suite of solutions.
  • Provides performance feedback to employees and their managers.
  • Sets programmatic standards for Boeing employees assigned to the program and identifies development and training opportunities as needed. 
  • Achieved Minimal Viable Product with 40% less cost than other product teams.
  • Establishes the the product vision and roadmap for search and Chronos.
  • Viewed as the product SME across the user base and conveys the front-end and back-end architecture that supports the product using various communication tools.
  • Tasks engineers, architects and team members each sprint with user stories based on backlog priorities.
  • Leads and sets cadence for agile development cycles and sprint demos that review sprint accomplishments for the product.
  • Grooms the backlog for multiple UI/applications and aligns it to product priorities based on user demand, budget and marketability.
  • Works alongside chief  architect and provides input for architectural design and system workflow.
  • Provides quality assurance and ultimately provides the final sign off on new capabilities and product deployments.
  • Provides guidance and influences other programs and products based on current product successes, lessons learned opportunities for integration.
  • Participates in interviewing, selecting and hiring technical team members that would join the product team.
  • Frequently conducts product demos for  internal customers, external technical members and executives.
Senior Systems Engineer 05/2014 to 06/2016
Vencore (Formerly Lockheed Martin) Mclean, VA
  • Directly supported senior government customers that comprise the program management office for a scaled multi-tier agile program as a scaled agile SME.
  • Leading SAFe agile implementation of a classified program that develops geospatial tools in C2S.
  • Performs the role of "Chief Scrum Master" to facilitate agile program processes and continuous development.
  • Performs program management duties in support of the Government PMO.
  • Activities include: system retirement roadmaps, agile-centric status charts, program-specific improvement processes that are currently being implemented.
  • Supporting the client in developing current mission, goals and overall strategy planning for product backlog.
IT Project Manager 01/2011 to 05/2014
The Boeing Company Arlington, VA
  • Designing and implementing collection tools with associated dashboards to support mission needs Developed cost saving strategies within IT Infrastructure division that resulted in over 2 million dollars savings for Boeing Defense Systems.
  • Lead activities that included creating project scope, schedule baselines and resource plans based on demand management strategies.
  • Managed expectations of executives and stakeholders through proactive project status reports.
  • Conducted Project Risk Analysis and developed Risk Mitigation Plans.
  • Managed and ensured successful full-scale deployment of key information security applications on a global scale.
  • Initiated and lead IT dashboard vision for Information Security projects.
  • Created process improvement and work flow solutions to support on-going projects in IT services.
  • Project Managed an IT Metrics dashboard that integrated multiple data sources to provide executive visibility.
  • Provided Project Management support for multi-million dollar closed program for DHS.
  • Developed and managed IT strategy plans and deliverables for current program'.
  • Created project scope, schedule and budget baselines based on Boeing IT's Cross functional environment Defined, planned and managed project tasks and resource requirements for multiple projects within the closed Program.
Functional Analyst 05/2010 to 01/2011 Atlanta, GA
  • Developed Business, Functional and System requirements for new and existing products to be implemented within the Dealer Site of
  • Conducted presentations that featured detailed web site prototypes to customers/stake holders for future website vision.
  • Consulted with Product owners and Developers during risk engineering and high-level review sessions to derive and execute action plans that meet deadlines and standards.
  • Performed Gap Analysis and implemented process improvement methods within the Business Analysis Process.
  • Reviewed new or modified program, including documentation, diagram, and flow chart, to determine performance according to user request, and conform to guidelines.
Business Analyst 10/2009 to 05/2010
Assurant Solutions Atlanta, Georgia
  • Met with key business stakeholders - gathered on-line and E-Business requirements - discussed options and competition, resulting in process improvement strategies.
  • Presented overall strategy to Board Executives that resulted in post-implementation effort.
  • Assisted in marketing chosen E-Business strategy within the company.
  • Researched external sources such as competitor websites and research firms.
  • Collaborated and authored scope documents for various e-business projects.
  • Observed and communicated back system processes and applied them to developing functional specifications to enhance process improvement strategies.
  • Finalized the chosen strategy from the recommended E-Business strategy.
  • Developed business functional requirements in collaboration with the Business side of the company to hand off as the final deliverable.
QA Analyst 05/2008 to 09/2009
BlueCross BlueShield of South Carolina Columbia, South Carolina
  • Led test case design and overall test planning to ensure test coverage of a particular effort.
  • Reported results and analysis of key technical requirements to determine root cause.
  • Conducted requirements inspections for QA early involvement and test planning.
  • UML documentation for several software development efforts.
  • This included development of documentation, and designing context diagrams, use cases, and test scenarios for these efforts.
  • Tested within agile and SDLC QA environments.
  • Participated in research project presented to CIO piloting Test Analyst training methods to be implemented company wide.
Masters: Technology Management Georgetown University - Washington, DC 3.9 GPA. 
BBA: Computer Information Systems Georgia State University - Atlanta, GA 3.86 GPA , Full Scholarship.
Recipient, Impact Award for launching Chronos product, Boeing Intelligence and Analytics
Recipient, special recognition award for agile implementation, Vencore 
Recipient, Georgetown Hoya Professional 30 Recognition
Recipient, Bergeron Women in Technology Award
  • Agile Methodology
  • Scaled Agile
  • Microservice-architecture
  • UI/UX Design
  • Amazon web services
  • AWS cloud admin
  • Mongo DB
  • Kafka
  • API based architecture
  • Product Roadmap Design/Vision
  • Scalable high transaction product architecture
  • Project Management
  • COTS Integration
  • Visio
  • MS Suite/MS Project
  • JIRA/Confluence
  • Big data architecture
Certified Project Management Professional (PMP) 
Certificate in Project Management, Georgetown University
Certified Scrum Master
Scaled Agilist  (SAFe)
Certified Product Owner
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With nine years of military experience, I am an experienced intelligence and security professional. I have deployed to Iraq with 10th SFG (A). While deployed, I spent my time working in a regional analysis cell working on predictive analysis of Southern Iraq. With open source history combined with current intelligence reports, I was able to predict the movement of the enemy in Southern Iraq. After a couple months of predictive analysis, I moved to the J2 Fusion Cell as a floor analyst. The rest of my deployment was spent writing informational papers of Western Anbar, and then Northern Iraq.

While working in the states, I continue to follow global political issues through open source and classified intelligence research. I have participated in intense training exercises and continued to receive training on informational platforms and lead analysts. When the command structure deployed with limited assets, I provided valuable analytical efforts from the states.

  • F3EA targeting cycle
  • Critical thinking
  • Intelligence gathering techniques
  • Data Collection
  • Regional analysis
  • Detail oriented
  • Strong verbal communicator
  • TS/SCI (Feb 2012) w/ CI Poly (Apr 16)
Intelligence Research Specialist, 02/2017 to Current Department Of Homeland Security Arlington, VA
  • Designed the IAC SharePoint to streamline tasks to provide more effective workflows for both peers and management staff
  • Completed quality assurance reviews to assess accuracy of data and validate results
  • Performed in-depth analysis of competitor, consumer, and marketplace data used to highlight findings in reports
  • Compiled and organized research data to produce reports and graphs
  • Maintained library of templates and reusable knowledge assets to facilitate business activities for both peers and management staff
All Source Intelligence Analyst, 04/2016 to 02/2017 DIA Directorate of Analysis Washington, DC
  • Researched, produced, and disseminated tailored intelligence products for the DoD and IC
  • Prepared rolling briefs for DASD, Ambassador level, and forward deploying personnel
  • Collaborated on finished intelligence products concerning Taliban provincial leadership plans, personalities, and exploitable issues
  • Analyzed and evaluated information to assess developments, trends and threat implications associated with the information environment to prepare and present intelligence findings
  • Support research on intelligence targets through concise evaluation of gathered using HOTR
Intelligence Analyst Manager, 03/2014 to 02/2016 United States Army Fort Bragg, NC
  • Facilitated intelligence reports for a 400 personnel organization while they were located in a foreign country.
  • Presented intelligence information of current enemy situation in Iraq to the command.
  • Complied statistical analysis of current and past events of key locations within Iraq.
  • Provided weekly updates of current events through open source information for the organization's knowledge.
  • Provided timely and accurate enemy situational awareness to the organization during three large scale airborne operation training exercises.
  • Practiced writing and template skills almost weekly through open source or classified information
  • Briefed officers, supervisors and subordinates on current intelligence situations of the Middle East and Europe
Intelligence Analyst Team Leader, 03/2012 to 03/2014 United States Army Fort Bragg, NC
  • Appointed as lead Intelligence Analyst during multiple operational training exercises due to knowledge and analytical abilities.
  • Constructed targeting packets using intelligence reports from multiple intelligence assets.
  • Effectively and accurately disseminated time-sensitive intelligence for the entire organization.
  • Demonstrated expert proficiency in the use of complex intelligence systems.
  • Mentored, developed and counseled a high performing team capable of understanding the multifunctional intelligence cycle.
  • Researched emerging global threats in Syria and updated provided situational awareness to the organization in the event of rapid mobilization.
  • Experience with DCGS-A, CPOF, OSRV-T, GRIIPS, Trojan, and Query Tree
  • Briefed officers, supervisors and subordinates on current intelligence situations of the Middle East and Europe
  • Supervised a team of five analysts and managed timelines for when products were due
  • Practiced writing and template skills almost weekly through open source or classified information
Intelligence Analyst Supervisor, 01/2011 to 03/2012 United States Army Fort Carson, CO
  • Provided situational updates to the individual companies as they temporarily located to a foreign country.
  • Composed security policies, alarm response protocols and access card guidelines.
  • Processed isolated personnel reports for 400 personnel ensuring operational requirements were met for foreign stays.
  • Generated and maintained company Security Clearance and Access Roster to reflect accurate security information for the organization command operational knowledge.
  • Experience with DCGS-A, CPOF, and Query Tree
Intelligence Analyst, 07/2007 to 12/2010 United States Army Fort Carson, CO
  • Provided strategic level intelligence reports to Special Operation Forces once a week for eight months while located in a foreign country.
  • Analyzed and assessed foreign and domestic threats through the use of open source and classified systems.
  • Conducted predictive analysis on Southern Iraq in order to assess the enemy's direction of movement.
  • Participated in collecting information for targeting packets for the unit's high value target list of Iraq.
  • Researched known smuggling routes through the use of intelligence reports and ground moving target indicators.
  • Conducted research analysis of regional enemy groups in order to understand the enemy.
  • Distributed information to command and intelligence community through the use of presentation and video teleconferencing calls.
University of Maryland University College College Park, MD

Attending school for Bachelor of Science in Computer Science


Certified Ethical Hacker - July 2019