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Professional Summary

Certified Phlebotomist, Processor, Lab Assistant and EKG Technician with two years' experience working in high-volume, fast-paced hospital settings. Skilled in venipuncture and capillary collection and lab procedures. Highly experienced in routine blood draw procedures using vacutainer tubes, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing specimens.

Work History
Certified Phlebotomist Processor Lab Assistant Nov 2017 - Current
Upper Valley Medical Center Troy, OH
  • Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
  • Identified process improvements in day-to-day functioning of department.
  • Validate equipment and supplies were properly maintained for quality patient care and safety.
  • Specialized procedural knowledge using EKG equipment to test and document patient cardiac activity.
Volunteer Phlebotomist Sep 2017 - Aug 2018
OSU Wilce Student Health Center Columbus, Ohio
  • Participated in mass phlebotomy draws techniques for international students.
Software Administrator Apr 2015 - Jun 2016
Only Believe Ministries Christian Center Botkins, OH
    • Coordinated installation of all new users and relocations of existing users.
    • Anticipated and analyzed common connectivity workflow problems.
    • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
Business Owner Feb 2000 - Apr 2015
Yant's Beef Jerky Jackson Center, OH
  • Oversaw inventory and office supply purchases.
  • Processed accounts receivable and accounts payable.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings (USDA).
Director of Business Communications Jan 1992 - Apr 2015
Only Believe Ministries Christian Center Botkins, OH
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
Certifications

Basic Life Support, Advanced Phlebotomy Techniques, Certified NHA Phlebotomist, Certified Lab Assistant, Certified EKG Technician

Education
Phlebotomy : Healthcare 2017
Ohio School of Phlebotomy Columbus, OH
Advanced Phlebotomy Techniques 2017
Ohio School of Phlebotomy Columbus, OH
Clinical Laboratory Assisting 2018
Ohio School of Phlebotomy Columbus, OH
EKG Technician 2019
Upper Valley Medical Center Troy, OH
This resume is created in 7 minutes.
Summary

A college student seeking their multiple subject teaching credentials to obtain a position as an educator. Offers an impressive record of contributing to organization success by utilizing her energetic self-starter attitude and instructional experience. Dedicated to going above and beyond by using critical thinking mixed with excellent time management and leadership.

Area of Expertise and Certification
  • Building relations using emotional intelligence
  • Patience and tolerance
  • Critical and creative thinking
  • Superb leadership and communication skills
  • Flexibility and resourcefulness
  • CBEST Certification
Experience
Math Tutor 06/2019 to 08/2019
Learn4Life Mission Academy Pacoima, CA
  • Monitored progress of students and set up tutoring sessions when students are fell behind
  • Communicated with parents and students in courteous and respectful manner to facilitate confidence and trust in tutoring and school program
  • Supported students by identifying and addressing specific concerns and instructed students to develop an understanding of Math concepts
  • Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans
Volunteer Teacher Assistant 09/2018 to 05/2019
Pacoima Charter School Pacoima, CA
  • Provided assistance in classroom organization
  • Helped grade student work
  • Supported teachers during classroom activities and tests
Intake Coordinator And Process Server Liaison 01/2018 to 10/2018
Kimball, Tirey & St. John LLP Los Angeles, CA
  • Assisted attorneys and oversaw Intake Department
  • Reviewed cases with scrutiny and confidentiality
  • Achieved high-volume case count goals and ensured client satisfaction amidst inflexible deadlines
  • Updated service information and informed clients of status of cases with impeccable accuracy
Customer Service Specialist 08/2016 to 01/2018
IKEA Burbank, CA
  • Displayed interpersonal skills while resolving customer issues and promoting customer centricity
  • Created cases, researched, and informed customers of updates, for Call Center Department
  • Mentored an average of 6 new customer service representatives per fiscal year
  • Reviewed customer data to assess current issues and determine potential solutions
Geek Squad Operations Agent 09/2014 to 08/2016
Best Buy Burbank, CA
  • Resolved and troubleshooted technical issues for clients in person, on the phone and through email
  • Processed and tracked inventory while updating databases with accurate information
  • Managed and reviewed Intake
Education
Bachelor of Arts: Urban Learning California State University - Los Angeles Los Angeles, CA
  • Multiple Subject Teaching Credential
  • 88 Credits Completed
This resume is created in 7 minutes.
Objective

Hard working student and volunteer/intern with an interest in information technology starting my college career. Versatile, reliable and efficient with 9+ years experience supporting managers and volunteers in service environments. Dedicated worker with flexible schedule. Good communication skills, gets along with many different types of people.

Skills
  • Proficient in Microsoft Word, Powerpoint, Excel, and Outlook
  • Advanced computer and troubleshooting skills in MacOS and Windows 7 and Windows 10
  • File reorganization
  • Faxing
  • Client relations
  • Proofreading/Editing
  • Experience with Special Needs Individuals
  • Quick Learner 
  • Team-oriented
  • Self-directed 
  • Independent worker
  • Excellent communication skills
  • Proper phone etiquette
  • Accurate and detailed
  • Self-starter
  • 5 years experience in Spanish
Experience
Volunteer Jun 2008 to Current
Family Life Ministries Hapeville, GA
  • Work front desk signing in clients
  • Work client intake talking to clients about what they need from the ministry
  • Organize files, make copies, and assist with the monthly newsletter by proofreading the letter and addressing envelopes.
Volunteer Jun 2016 to Aug 2018
Calvin Center Equestrian Program Hampton, GA
  • Volunteered as a Horse Leader, Side Walker, and Feeder 
  • Worked at summer camps, Special Olympics, regular lessons, and trail rides for special occasions such as birthday parties
Summer Intern Jun 2017 to Aug 2017
Superior Court Judge Scott Ballard Griffin, GA
  • Performed clerical duties, such as answering phones and communicating with lawyers and walk-ins
  • Reviewed, retrieved, and delivered original documents filed for record and received by litigants
  • Assisted in the development of a collection of policies and procedures for court hearings
  • Instructed Judge in the use of Microsoft Office and keyboard shortcuts
Cashier Feb 2018 to May 2018
Ingles Markets Inc Fayetteville, GA
  • Increased customer satisfaction through friendly and professional communication.
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
  • Processed transactions with register to total sales, collect payments and print receipts, and balanced cash register drawer at end of day
  • Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays.
Young Scholars Program Intern Jun 2018 to Jul 2018
University of Georgia Griffin, GA
  • Conducted graduate level primary research on the degradation of an organic pollutant on a diverse team of international researchers
  • Gained experience using wet chemistry methods including electrolysis, mass spectroscopy, centrifuging samples, and recording results in a comprehensible manner
  • Developed a research presentation summarizing six week experiment and presented research for professors of the university as well as guest researchers from around the world.
Education and Training
Graduating Senior (May 2019) Whitewater High School Fayetteville, GA, USA
  • 3.7 GPA
  • 5 years of Spanish - conversational
  • Science Academic Achievement Award
  • National Honor Society member
  • Science National Honor Society member
Women in Engineering (WIE) Georgia Institute of Technology Atlanta, GA, USA
  • Introduce a Girl to Engineering (IAG) March 2014
  • Technology, Engineering, and Computing (TEC) Camp June 2015
  • Women in Engineering (WIE) Jan 2017
Activities and Honors
  • Very active in Inman UMC youth group
  • 4 years of volunteering with the Appalachia Service Project (ASP) - volunteer mission project that repairs homes in Appalachia for low-income families
  • 4 years of IMPACT with Square Foot Ministry - local mission that helps build houses in the immediate area
  • Midwest Food Bank - sorting/packaging food items
  • VBS at Hapeville First Baptist Church - taught music, crafts, Egyptian culture
  • Backyard Kids Club with Family Life Ministries - supervised groups of children
  • 8 years of chorus including 1 year of All-State Chorus
  • 1 year of Colorguard/Winterguard with Whitewater Marching Band
  • 3 years of Science Olympiad (1 year as captain)
This resume is created in 7 minutes.
Summary
To become part of a team that has great communication and a company that respects their employees. Positive attitude and a commitment to safety, quality, customer service and lean manufacturing.
Skills
Experience
06/2014 to Current
Animal Care Technician Animal Welfare Society Kennebunk, Maine
  • Clean kennels Using SOP and SDS.
  • Keep work area clean and free of debris.
  • Feed animals and let them play outside.
  • Supervised dog introductions.
  • Assist adopters to help them find the right additions to their family.
  • Organize and put away donations received.
  • Customer service.
  • Help set up and break down equipment for events.
  • Medicate dogs as needed.
01/2013 to 06/2013
Volunteer Animal Welfare Society Kennebunk, Maine

  • Set up for events.
  • Clean and sanitize kennels using GMP.
  • Laundry.
  • Any task that was needed to be done.
06/1999 to 11/2012
Production Worker/Shipping/Sanitation Nissan's Bakery Biddeford, Maine


  • Load trucks for transport.
  • Prepare orders for individual stores.
  • Trained new people.
  • All paperwork for shipments.
  • Check for damaged product before it was shipped out.
  • Quality control every 30 minutes.
  • Kept work area clean.
  •  Changed equipment over to new product.
  • Equipment maintenance twice a week according to professional standards.
  • Adjusted machine feed and speed if machine malfunctioned
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
Skills
Customer service, Equipment maintenance, Quality control, Shipping, General Production
Education and Training
1988
High School Diploma: General Biddeford High School Biddeford, Maine, U.S.A.