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Professional Summary

Effective at building meaningful relationships with all clients to provide assistance with activities of daily living and attend to individual care needs.

Skills
  • Team building
  • Able to take instruction
  • Dental nursing
  • Exceptional communication skills
  • Excellent time management skills
  • Quick learner
  • Creative problem solver
  • OHS Training
  • Strong client relations
  • Skilled trainer in Manutention
  • Medication competant
  • First Aid Certificate
Work History
July 2017-December 2018 Nursing Assistant | Carealot | Busselton, WA
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Monitored expiration of medical supplies and medications.
  • Night shift, Day shifts and morning shifts
  • Palliative care shifts.
November 2017-March 2018 Marketing and Promotions Manager | Xscape at the Cape | Dunsborough, WA
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.
  • Entered details such as payments, account information and call logs into the computer system.
  • Supported  Operating Manager with daily operational functions.
  • Responded to customer requests via telephone and email.
  • Responded and assisted with customers.
  • Created rosters 
  • Assisted with wages
  • Daily management of staff and running of a amusement park.
  • Ordering of food and drinks.
November 2013-June 2017 CarerSupervisor | Baptistcare William Carey Court | Broadwater, WA
  • Developed rapport with patients to create a safe and trusting environment for care.
  • Provided quality care for all residents.
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained frequent supervision of residents who are unable to call for assistance.
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens and ensured resident comfort.
  • Administered medication as directed by physician.
  • Trained new staff on quality control procedures
  • Led Manutention training program .
February 2001-December 2010 Dental Office Manager | Kalamunda Dental Care | Kalamunda, WA
  • Processed accounts payable for 8 employees.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to all correspondence and inquiries from patients.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Reconciled company bank, credit card and line of credit accounts.
  • Communicated with customers to identify and resolve outstanding payments.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Dental Nursing and sterilisation.
  • High Customer service.
  • Accurately recorded treatment information in patient records.
  • Completed patient paperwork and scanned into Dentrix system.
  • Set up examination room and dental trays in preparation for examinations and procedures.
December 2018-Current Nursing Assistant | Capecare | Broadwater, WA
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
2017 First Aid Certificate: Senior First Aid St John Ambulance WA, Busselton, WA, Australia Cardiopulmonary Resuscitation
Emergency Life Support
2014 Level 2 Manutention Coach: Manual Handling Australian Association of Manutention Practioners, Perth
2002 Diploma of Practice Management: Practice Management Open Colleges School of Health, Perth, WA, Australia
1997 Cert 3 and 4 Human Services: Aged and Disability Sector North Metropolitan TAFE Midland, Midland, WA, Australia
  • Emphasis in Aged and Disability Care
  • Occupation and Health
  • Record Keeping
  • Computer skills
2019 Understanding Dementia: Medical University of Tasmania, Lilyfield, NSW
2019 Preventing Dementia: Medical University of Tasmania, Lilyfield, NSW
Volunteer
Volunteer Work
Dodgers Netball Club
Vice President
  • Money Handling
  • Successfully resolved customer issues.
  • Organised Club Meetings
  • Registration of players and Coaches
  • Coach 3 Netball teams
  • Ordered uniforms in a timely manner.
  • Promoting Netball Club through Social Media
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Professional Summary
Ambitious Customer service professional dedicated to effective team management and customer satisfaction.
Skills
    Fast learner
    critical thinker
    team player
    dependable
  • Excellent time management skills
  • Effective problem solver
  • Exceptional interpersonal communication
  • Negotiation expert
  • Effective workflow management
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Exceptional telephone etiquette
Work History
Dental Office Manager, 08/2012 to 04/2013
Walker Family Dental 2000 Eggert Road
    Accounts payable and receivables, file, faxed, copy, record keeping, inventory, insurance billing and dispute resolution, financial & production reports, maintain staff schedule, staff meetings,
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
Dental Office Secretary, 03/2009 to 08/2012
Dr. James C. Matteliano 2122 Eggert Road
    Accounts payable and receivables, fax, copy, file, records, reports, inventory,  Insurance claims, file, banking, customer service, collections,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
Education
Associate of Applied Science: Current
Bryant & Stratton College - Amherst, NY
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Professional Summary
Passionate and dedicated Dental Hygienist, highly skilled in fluoride treatments, prophylaxis, soft tissue management, scaling and root planning and producing digital as well as traditional imaging. Enthusiastic, organized and detail-oriented in instructing patients on proper dental hygiene techniques to maintain optimal oral health.
Skills
  • Licensed by NJ Board of Dentistry
  • American Dental Hygienists Association (ADHA)
  • Certified in First Aid
  • Patient management
  • Eaglesoft
  • Preventative Care
  • Digital and Traditional Radiography
  • Nutrition counseling
  • Dental materials knowledge
  • Protective Sealants
Work History
Dental Hygienist, 09/2014 to Current
Polkan Dental, PC Verona, NJ
  • Accurately performed prophylaxis, periodontal maintenance, scaling and root planing, periodontal charting, and digital radiographs
  • Administered local anesthetic and adjunctive therapies such as Oraqix, fluoride treatments, irrigation and sealants
  • Educated patients about proper oral hygiene and plaque control procedures
  • Accurately recorded treatment information in patient records
  • Diligently sharpened and sterilized dental instruments
Dental Hygienist, 09/2014 to 06/2016
Kathleen Sauchelli, DMD Clifton, NJ
  • Care for each patient with personal attention while performing prophylaxis, periodontal maintenance, periodontal charting, digital radiographs, and intraoral images 
  • Delivered local anesthesia such as Oraqix, as well as desensitizing agents for comfort of the patient
  • Administered sealants, fluoride applications and oral irrigation.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Diagnosed, developed and implemented individualized dental care plans for each patient.
  • Displayed expert use of Eaglesoft computer program to manage patient appointments.
Dental Assistant, 08/2011 to 08/2014
Polkan Dental, PC Verona, NJ
  • Assisting general dentist with restorative and surgical procedures in a high volume office.
  • Maintaining and setting up operatories, dental equipment such as Autoclave, Soft tissue laser, Intraoral scanner and various dental instruments.
  • Took care of instruments and work areas in accordance with sterilization and disinfectant protocol.  
Dental Office Manager, 10/2010 to 08/2011
A Plus Dental Cliffside Park, NJ
  • Welcomed, made registrations and scheduled appointments of patients according to scheduling policies of the office.
  • Maintained all the paper work for the office such as making the charts for new patients and updating charts for existing patients.  

DENTAL OFFICE MANAGER, 09/2009 to 09/2010
ACADEMY DENTAL ASSOCIATES, PA Englewood, NJ
  • In charge of reception, record-keeping and general office procedures.  
  • Maintained and monitored inventory of all dental office equipments and supplies.  

Education
Associate of Applied Science: DENTAL HYGIENIST CERTIFICATION, 2014 , 2014
Bergen Community College - Paramus, NJ
Additional Information
  • Special Olympics, Volunteer (2013-2014)
  • North Jersey Developmental Center, Volunteer (2013-2014)
  • Alpine Learning Center, Volunteer (2013-2014)
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Professional Summary
Enthusiastic and well-organized Administrative Manager with solid background in data entry, schedule management and event planning. Reliable and competent medical billing professional with exceptional data entry and customer service skills. Expert Medical Biller who thrives in fast-paced, high-volume Dental offices. Knowledge of Dentrix. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Skills
  • Organized file management
  • Proper telephone etiquette
  • Detailed patient histories
  • Superior customer service
  • Keeping patients comfortable
  • Articulate and well-spoken
  • Independent worker
  • Works well under pressure
  • Dental terminology
  • Strong work ethic
  • Cash register familiarity
  • Retail merchandising specialist
  • POS software expert
  • Superior organization ability
  • Sales experience
  • Staff training and development
  • Goal-oriented
  • Excellent communication skills
  • Friendly demeanor
Work History
Dental Office Manager 12/2013 to 09/2014
Dental Arts Group 818 18th St. NW Washington DC
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Completed patient paperwork and scanned into Dentrix system.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Designed a dental report card that explained patients' dental health status and treatment plans.
  • Developed and implemented individualized dental care plans for patients.
  • Supervised and led a team of dental hygienists and support staff of 7.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Designed appropriate treatment plans.
Lead Appliance Sales Associate 09/2011 to 11/2013
Best Buy - Pacific Kitchen & Home Springfield, VA
  • Answered questions regarding entry line and premium appliances.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Trained and served as a peer coach for new sales associates.
  • Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Preserved a perfect attendance record for [10] months.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Researched and customized service proposals for clients.
Education
High School Diploma : Northern Virginia Community College Springfield Center Dr - Springfield, VA