Dental Office Manager resume examples

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Skillful Dental Office Manager resume

Cori Donahue
Summary
Exceptional leader with over ten years of managerial experience who has an outstanding record of innovation, achievement of sustainable results, and is known for consistently exceeding expectations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. A reliable professional who has diverse experience in medical sales, human resources, EMR conversion and implementation, and clinical training. Excels at leading and motivating dynamic teams to produce optimum results in pursuit of company's vision while cultivating a positive workplace culture. 
 

Skills
  • Collaborative & Ethical Leadership Skills
  • Staff Mentoring & Professional Development
  • Effective Problem Solver
  • Excellent Verbal & Written Communication Skills
  • Superior Organizational & Time Management Skills
  • Proficient Computer, Data Management, & EMR Skills
  • Insurance Billing & Human Relations Specialist 
  • Dentrix, Softdent, Practice Works, Practice Management Software, Birdeye Review System & Demandforce
  • Patient Educator/Trainer
  • Contract, Risk Management, & Regulatory Compliance
  • Strategic Planning & Process Improvement
  • Data Analysis & Monthly Compensation Reporting
  • Superb Time Management Skills
Experience
Dental Office Manager 05/2012 to Current East Boca Dental Boca Raton, FL
Expertly manages a dynamic team of 25 dental professionals. Areas of accountability encompasses contract management, strategic planning, supervision and development of staff. Responsible for record management, data disaggregation and analysis, Rectifies and solidifies monthly compensation reports for all providers. Ensures proper risk management, facility maintenance, and human resource functions. Assists with budget management and overall company contributions. Collaborative leadership skills with all aspects of key stakeholders company-wide.  
  • Educates/trains team with the latest dental research and techniques.
  • Oversees and manages all contractual obligations.
  • Leads and facilitates meetings on a daily basis.
  • Manages multiple projects and responsibilities often with competing deadlines.
  • Coordinates appointment schedules and extensive treatment planning for all the dentists, periodontist, orthodontist and endodontist.
  • Thoroughly investigates past due invoices minimizing the number of unpaid accounts.
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  • Demonstrates a knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Recruits and interviews copious applicants per year and hires new employees.
  • Surpassed revenue goals by at least 5%-35% quarterly.
  • Effectively responds to emotionally escalated patient situations and needs thus effectively resolving concerns through utilizing good discernment.
  • Conducts new employee orientation to foster positive attitude toward organizational objectives.
  • Expertly plans, coordinates, organizes and directs all operations of the company.
Business and Marketing Director 06/2010 to 05/2012 TLC Dental Fort Lauderdale, FL
Effectively Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Compiled comprehensive lists describing product and service offerings.
  • Developed and completed numerous projects including; overseeing and creating a featured article for TLC dental in Fort Lauderdale's Lifestyle Magazine in 2011, managed multiple renovations in three of the companies locations from inception to completion, introduced the employee uniform program including purchasing/delivery to all employees thus creating a brand.
  • Managed new product and content releases.
  • Increased revenue by 10% through product improvements, patient education and customer service company-wide in both 2010 and 2011.
  • Developed a program to introduce new technologies transitioning offices from paper charting to EMR including electronic billing, automatic text/email reminders for patients via Smilereminder.
Territory Account Manager 06/2006 to 06/2010 Ultradent Products Salt Lake City, UT
  • Cold-called prospective customers to build relationships.
  • Completed documentation for product and service sales.
  • Filled out expense reports for accounting.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Generated high volume of referrals. Updated database with customer and sales information.
  • Established new customer accounts. Evaluated competitors and performed market research.
  • Consecutively selected to attend nationwide trade-shows and train dentist and team at company continuing education seminars.
Office Manager 05/2003 to 06/2006 Sorenson Dental Care South Jordan, UT
Dental Assistant 06/1999 to 05/2003 Pediatric Dentistry Layton, UT
Education and Training
Technology College Certification: Certified Clinical Dental Assisting and Office Management 2002 Davis Applied Technology College Kaysville, UT, United States
High School Diploma: High School Diploma 2002 Clearfield High School Clearfield, UT, United States
Certifications
  • Coursework in Health Services and continuing education
  • OSHA Certified
  • Certification in PSS (Professional Selling Skills)
  • Certified Public Notary for Palm Beach County
References
  • Jeff Macomber
  • Cell: (561) 414-6021 
  • Email: jeffmacomber@gmail.com
  • (Modernizing Medicine)
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  • Jason Ethridge
  • (561) 289-0303
  • ethridge.jason@gmail.com 
  • (Modernizing Medicine)
  •   ​
  • Dr. Sandy Goldenberg
  • Cell: (305) 812-3749
  • Email: sggdmd@gmail.com
  • (Orthodontist at East Boca Dental)
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  • Dr. Stephen Paul
  • Cell: (954) 249-1090
  • (Previous Client-DDS Fort Lauderdale)
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  • Monica Murray
  • Cell: (801) 755-7309
  • Email: Mocali22@yaho.com
  • (Product Manager at Ultradent Products)
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  • Joleen VanBibber
  • Cell: (801) 725-0428
  • (Former Teacher at Davis Applied Technology College)
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    Job-winning Dental Office Manager resume

    Amanda Hewitt
    Professional Summary

    Effective at building meaningful relationships with all clients to provide assistance with activities of daily living and attend to individual care needs.

    Skills
    • Team building
    • Able to take instruction
    • Dental nursing
    • Exceptional communication skills
    • Excellent time management skills
    • Quick learner
    • Creative problem solver
    • OHS Training
    • Strong client relations
    • Skilled trainer in Manutention
    • Medication competant
    • First Aid Certificate
    Work History
    July 2017-December 2018 Nursing Assistant | Carealot | Busselton, WA
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Responded appropriately to the physical, emotional and developmental needs of patients.
    • Obtained information about clients' medical history, drug history, complaints and allergies.
    • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
    • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
    • Scheduled and accompanied clients to medical appointments.
    • Maintained a clean, healthy and safe environment.
    • Performed clerical duties, such as word processing, data entry, answering phones and filing.
    • Followed safe lifting techniques and individual resident lifting instructions.
    • Documents objective data and routine aspects of patient care.
    • Reported any unusual circumstances in the patients' condition or environment.
    • Monitored expiration of medical supplies and medications.
    • Night shift, Day shifts and morning shifts
    • Palliative care shifts.
    November 2017-March 2018 Marketing and Promotions Manager | Xscape at the Cape | Dunsborough, WA
    • Verified data integrity and accuracy.
    • Copied, logged and scanned supporting documentation.
    • Entered details such as payments, account information and call logs into the computer system.
    • Supported  Operating Manager with daily operational functions.
    • Responded to customer requests via telephone and email.
    • Responded and assisted with customers.
    • Created rosters 
    • Assisted with wages
    • Daily management of staff and running of a amusement park.
    • Ordering of food and drinks.
    November 2013-June 2017 CarerSupervisor | Baptistcare William Carey Court | Broadwater, WA
    • Developed rapport with patients to create a safe and trusting environment for care.
    • Provided quality care for all residents.
    • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
    • Worked to improve and enhance patient lives through effective and compassionate care.
    • Maintained frequent supervision of residents who are unable to call for assistance.
    • Assisted residents in preparing for activity and social programs.
    • Changed bed linens and ensured resident comfort.
    • Administered medication as directed by physician.
    • Trained new staff on quality control procedures
    • Led Manutention training program .
    February 2001-December 2010 Dental Office Manager | Kalamunda Dental Care | Kalamunda, WA
    • Processed accounts payable for 8 employees.
    • Entered financial data into the company accounting database to be verified and reconciled.
    • Generated invoices upon receipt of billing information and tracked collection progress.
    • Tracked financial progress by creating quarterly and yearly balance sheets.
    • Streamlined daily reporting information entry for efficient record keeping purposes.
    • Managed and responded to all correspondence and inquiries from patients.
    • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
    • Reconciled company bank, credit card and line of credit accounts.
    • Communicated with customers to identify and resolve outstanding payments.
    • Streamlined bookkeeping procedures to increase efficiency and productivity.
    • Dental Nursing and sterilisation.
    • High Customer service.
    • Accurately recorded treatment information in patient records.
    • Completed patient paperwork and scanned into Dentrix system.
    • Set up examination room and dental trays in preparation for examinations and procedures.
    December 2018-Current Nursing Assistant | Capecare | Broadwater, WA
    • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
    • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
    • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
    • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
    • Supported ambulation and physical therapy needs by conducting planned exercise routines.
    • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
    • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
    • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
    Education
    2017 First Aid Certificate: Senior First Aid St John Ambulance WA, Busselton, WA, Australia Cardiopulmonary Resuscitation
    Emergency Life Support
    2014 Level 2 Manutention Coach: Manual Handling Australian Association of Manutention Practioners, Perth
    2002 Diploma of Practice Management: Practice Management Open Colleges School of Health, Perth, WA, Australia
    1997 Cert 3 and 4 Human Services: Aged and Disability Sector North Metropolitan TAFE Midland, Midland, WA, Australia
    • Emphasis in Aged and Disability Care
    • Occupation and Health
    • Record Keeping
    • Computer skills
    2019 Understanding Dementia: Medical University of Tasmania, Lilyfield, NSW
    2019 Preventing Dementia: Medical University of Tasmania, Lilyfield, NSW
    Volunteer
    Volunteer Work
    Dodgers Netball Club
    Vice President
    • Money Handling
    • Successfully resolved customer issues.
    • Organised Club Meetings
    • Registration of players and Coaches
    • Coach 3 Netball teams
    • Ordered uniforms in a timely manner.
    • Promoting Netball Club through Social Media
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    Experienced Dental Office Manager resume

    Rita Marong
    Professional Summary
    Ambitious Customer service professional dedicated to effective team management and customer satisfaction.
    Skills
      Fast learner
      critical thinker
      team player
      dependable
    • Excellent time management skills
    • Effective problem solver
    • Exceptional interpersonal communication
    • Negotiation expert
    • Effective workflow management
    • Adherence to high customer service standards
    • Microsoft Outlook, Word and Excel
    • Inventory control
    • Exceptional telephone etiquette
    Work History
    Dental Office Manager, 08/2012 to 04/2013
    Walker Family Dental 2000 Eggert Road
      Accounts payable and receivables, file, faxed, copy, record keeping, inventory, insurance billing and dispute resolution, financial & production reports, maintain staff schedule, staff meetings,
    • Promptly responded to inquiries and requests from prospective customers.
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Adhered to all confidentiality requirements at all times.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Solved unresolved customer issues.
    Dental Office Secretary, 03/2009 to 08/2012
    Dr. James C. Matteliano 2122 Eggert Road
      Accounts payable and receivables, fax, copy, file, records, reports, inventory,  Insurance claims, file, banking, customer service, collections,
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Adhered to all confidentiality requirements at all times.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Solved unresolved customer issues.
    Education
    Associate of Applied Science: Current
    Bryant & Stratton College - Amherst, NY
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