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Goal-driven medical professional with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in hospital, dental, and geriatric settings to handle all provider and patient needs. Good interpersonal and communication skills.

  • Organized
  • MS Office proficient
  • Active listening skills
  • Staff training and development
  • Customer service expert
  • Resolution-oriented
  • Time management
  • Dependable and reliable
  • Excellent multi-tasker
  • Cash handling accuracy
  • Opening/closing procedures
  • Employee supervision
  • Front Office Management 
  • Team collaboration
  • Medical terminology knowledge
  • Patient relations
  • Performing patient intakes
  • Health and wellness expertise
  • Processing payment
Forrest General Hospital | Hattiesburg, MS Health Unit Coordinator 12/2016 - Current

Lead the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance. Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.

Manor Nursing Home | Hattiesburg, MS Medical Administrative Assistant 10/2014 - 09/2016

Managed clerical needs of company employees, including copying, faxing and file management. Sorted and distributed business correspondence to correct department or staff member. I respond to telephone inquiries from clients, vendors and the public. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with providers. Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

General Dynamics Systems | Hattiesburg, Ms Customer Service Representative 07/2011 - 05/2014

Communicated with supervisors to escalate customer concerns, store issues and inventory requirements. Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development. Tracked each interaction for auditing, reporting and training purposes. Informed customers on billing procedures, processed payments and provided assistance to set up payment options. Reviewed account and service histories to identify trends and unaddressed issues.

Education and Training
Pearl River Community College | | Poplarville, MS, United States Associate of Science in Dental Hygienist 2021
Columbia High School | | Columbia, MS, United States High School Diploma 2011

Graduated with a 3.3 GPA

Graduated with honors.

Professional Affiliations
  • Certified Dental Assistant
  • CPR certified
  •  Virtual Association for Administrative Professionals (VAAP), member 2012 - Present
  • Member, Alumni Association
This resume is created in 7 minutes.

Certified Dental Assistant with over seven years of experience assisting with direct patient care, routine laboratory functions, patient record and office management.

  • Fully Expanded Dental Assisting
  • Bilingual: Fluent in English and French. also speak Chinese, mandarin
  • Dental records management
  • Dental x-rays expertise  
  • Insurance verification competency
  •  Computer charting
  • Front office procedures expertise Abeldent, Tracker and Dentrix
  • Microsoft Word and excel 
Bank Street Dentistry | Ottawa, ON Dental Assistant/ Receptionist 09/2017 - 04/2019
  • Checked-in patients gathering all personal and insurance information needed
  • Processed billing and payments
  • Managed invoices and transaction receipts
  • Answered and placed phone calls regarding patient appointments
  • Proficiently assisted dentists with diagnostic, preventative, general, orthodontic, periodontics, surgical and periodontics procedures
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
Preston Dental Centre | Ottawa, ON Dental Assistant 12/2016 - 09/2017
  • Greeted and prepared patients for dental examinations. Greeted and prepared patients for dental examinations
  • Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
  • Polished, applied sealants and fluorides
  • Maintained proper graphical and perio charting
  • Coordinated appointment schedules for both the dentist and oral surgeon
Connexion Dental Care Group | Ottawa, ON Dental Receptionist 09/2014 - 11/2016
  • Checked-in patients gathering all personal and insurance information needed
  • Expertly filed patient's charts and processed billing and payments
  • Managed invoices and transaction receipts
  • Contacted insurance companies regarding coverage and payment plans
  • Answered and placed phone calls regarding patient appointments
  • Pulled and updated patient files after each appointment
Connexion Dental Care Group | Ottawa, ON Treatment Coordinator 02/2014 - 08/2016
  • Regularly sent pre-determination of benefits and followed up with patients
  • Presented fees and gave estimates of treatment
  • Documented financial arrangements/commitments to pay
  • Implemented financial policies
  • Educated patients about veneers, implants, crowns, bridges, Orthodontics, Periodontics and any other treatment that was diagnosed by the dentist
  • Tracked and contacted patients with incomplete treatment
  • Sent follow-up letters
  • Expertly managed difficult or emotional patient situations and responded promptly to patient needs
Connexion Dental Care Group | Ottawa, ON Dental Assistant 10/2012 - 11/2016
  • Greeted and prepared patients for dental examinations
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies
  • Effectively operated x-ray machines and developed x-rays
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
  • Thoroughly gathered and recorded medical and dental histories and vital signs of patients
  • Correctly arranged instrument trays prior to dental procedures and surgeries
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts
  • Applied fluorides or other cavity-prevention agents to inhibit tooth decay
  • Educated patients about proper oral hygiene and prevention of dental diseases
  • Duplicated x-rays when requested by insurance companies
Education and Training
Algonquin College | | Ottawa, ON, Canada HARP Certification in Dental Assisting ( Radiography) 2014
Institut De Formation Professionel | | Montreal, QC, Canada College Diploma in Dental Assisting 2012
  • HARP Certification
  • Advanced Microsoft word/ excel 
This resume is created in 7 minutes.
Professional Summary

Energetic dental assistant / receptionist with over 3 years experience in a busy and professional facility.  

Summary of Skills
  • Skilled in patient settings
  • Appointment scheduling proficiency
  • Dental office expertise
  • Fluent in English & Spanish
  • Computer literate
  • Credit and collections


  • Dental x-rays expertise
  • Alphanumeric filing
  • Insurance verification competency
  • Insurance billing specialist
  • Fully Expanded Dental Assisting




August 2012
HIGHT TECH DENTAL Brooklyn, NY Dental receptionist

Greeted and prepared patients charts 

Check all insurance  

Collect payments  



June 2010
November 2012
Mohammad Billah, DDS Brooklyn , NY Dental Assistant / Receptionist

Preparing all patients charts 


Setup rooms for all procedures  

Translation for patients  

Sterilized all dental equipment  


November 2009
March 2012
Mark liu, DDS pedo Elmhurst , NY Dental Assistant / Receptionist

Preparing charts  


Setup rooms for all procedures 

Translation for patients  

Sterilized all dental equipment 

Papoose children 

Grover Cleveland High School RIdgewood, NY, Queens High School Diploma
This resume is created in 7 minutes.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

  • Self-starter
  • Microsoft Office
  • Epic Software
  • Health insurance processing
  • Strong interpersonal skills
  • Medical terminology
  • OB-GYN, surgery, gastro, ENT, ortho experience
  • HIPAA compliance
  • Patient-focused care

Trained new employees at Aspirus and Promega Corporation

Reception/Referral Coordinator Back-up Apr 2014 to Current
Aspirus Stevens Point Clinic Stevens Point, WI
  • Checked in/out patients for appointments
  • Scheduled future appointments for patients
  • Clerical work; answering phones, sorting mail, faxing and making copies
  • Opening and closing duties
  • Sending messages to medical staff via In-Baskets
  • Was chosen for Referral Coordinator back-up Patient
  • Patient reminder calls
  • Making new patient charts
  • Checked in specialty patients (CVA, GI, and Pulmonary ect)
  • Nightly bank deposits/balancing.
Patient Service Representative Oct 2013 to Mar 2014
Ministry Medical Group Stevens Point, WI
  • Worked in various departments as a receptionist float Family Practice, Internal Medicine, Pediatrics, OBGYN
  • Open and Closing duties
  • Printed daily prenatal records for OBGYN
  • Verified insurance through Emdeon
  • Took copays and self payment postings
  • Made various appointments for patients
  • File NST's and lab work for patients in charts
  • Took messages from patients to nursing staff through E-Comms.
Administrative Assistant May 2013 to Oct 2013
Promega Corporation Stevens Point, WI
  • Ordered and stocked medical supplies, over the counter drugs and vaccines
  • Ordered and stocked administrative supplies
  • Maintained records of ordering history
  • Created and maintained professional relationships with employees, vendors and wellness professionals
  • Compiled records based on patient visits
  • Schedule patient appointments for Nurse, Chiropractor, Massage or Acupuncture, ect.
  • Expenditure records' for monthly review by CEO.
Dental Receptionist Dec 2012 to Mar 2013
Madison Oral Surgeons Stevens Point, WI
  • Answereded multi-phone lines
  • Made appointments for patients and collected co-payments
  • Checked in and out patients for appointments with dentist
  • Uploaded x-rays and referrals to patient charts
  • Scanned in insurance cards into program for coding purposes
  • Office cleaning duties and Mail assortment
  • Opening and closing of office.
Medical Receptionist/Medical Records Feb 2010 to Oct 2012
Aspirus Stevens Point Clinic Stevens Point, WI
  • Checked in and out patients for appointments with various doctors
  • Scheduled future appointments for patients
  • Clerical work; answering phones, sorting mail, faxing and making copies
  • Opening and closing duties
  • Sending messages to medical staff
  • Worked as HIM (medical records) back-up
Volunteer Jan 2011 to Nov 2011
Junior Achievement USA Stevens Point, WI
  • Worked with K-12 Students.
  • Put together learning packages.
  • Coordinated volunteers with schools, classrooms, dates and times.
  • Taught young adults about the importance of business and money management.
Bachelor's Degree, Communication 2012 University of Wisconsin-Stevens Point Stevens Point, WI

Emphasis: Business and Interpersonal Organization

Associates Degree, Liberal Arts 2008 Madison Area Technical College Madison, WI

Liberal Arts

High School Diploma, Required 2006 Oregon High School Oregon, Wi

Patient-focused careExcellent interpersonal skillsDetail-orientedCharting and record keeping