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Professional Summary

Resourceful, creative and experienced Administrative Assistant offering expertise in customer service, meeting scheduling, social media management, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.

  • Microsoft Office Suite
  • Adobe (Photoshop & Illustrator)
  • Organizing, Filing, and Scheduling
  • Customer/Client Rapport and Problem-Solving
  • Social Media: Facebook, Twitter, Instagram, etc
  • Website Content Updating and Google Analytics
Work History
Sales Associate Oct 2018 - Jan 2019
CosmoProf Wichita, KS
  • Started, maintained and updated store social media accounts, as well as created graphics for posts
  • Educated customers on different products and product care
  • Answered phones, completed paperwork, wrote bank deposits and used cash handling skills
  • Prepared merchandise for sales floor by pricing or tagging and creating signage
  • Organized racks and shelves to maintain visual appeal of the store
Orthodontic Assistant Aug 2017 - Aug 2018
Smiles Orthodontics Wichita, KS
  • Took impressions for study models and made Essix retainers
  • Took intraoral photos for every new patient starting treatment
  • Took Panoramic and Cephalometric X-rays, following strict patient protection rules
  • Prepared patients for bonding/debanding procedures
  • Provided patient education on hygiene and proper care of braces and retainers
  • Performed services on patients such as, wire changes, o-tie changes, chrome ties, placing lifts and bonding buttons.
Marketing Manager Dec 2015 - Aug 2017
A-OK Enterprises, LLC Wichita, KS
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol
  • Successfully planned and implemented a Tent Sale event at 4 locations simultaneously, resulting in $100,000 in sales within 2 days
  • Effectively created a campaign to raise brand awareness with Pirate Promotion
  • Executed a Valentine's Day social media campaign reaching over 100,000 people
  • Increased check cashing revenue by 12% with Checking Cashing Friday promotion
  • Successfully planned and executed two Bridal Expo booths for the jewelry department increasing traffic flow
  • Implemented a Diaper Drive for a charity that A-OK is strongly involved with and surpassed a goal of 1200 diapers by collecting a total of 3500 diapers
  • Successfully project managed numerous email campaigns
  • Managed graphic design team with their creation of promotional materials and website content
  • Purchased and negotiated advertising spots for TV and Radio, as well as worked with many outside vendors for different advertising campaigns.
Merchandiser/Account Manager Jan 2015 - Jan 2015
Vibrant Technologies Eden Prairie, MN
  • Created competitive pricing analysis and market research for sales team
  • Maximized the visibility of products within assigned product lines online
  • Contributed to the success of selling equipment online and helped develop leads
  • Assisted with website content updates, creation of Google landing pages, as well as administered social media pages
  • Promoted to Account Manager in October 2015
  • Developed and modified documents such as invoices, reports, memos, etc
  • Successfully helped resolve customer product issues by working with the sales teams
  • Provided customers with accounts receivable invoices and follow-up on past due invoices.
Bachelor of Science: Marketing 2012
University of Wisconsin-La Crosse La Crosse, WI
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I2 Janitor
December 2017 to Current
JM Murray Center, Inc Cortland, NY
  • Use company supplies to clean and take care of exam rooms and patient areas at Urgent Care
  • Clean other medical facility in cordinance with company guidelines.Put mops/cloths in correct container to be sent back for cleaning
Office Assistant
July 2017 to July 2017
Honda of Ithaca Ithaca, NY
  • In this temporary position, I calculated time sheets for shop and entered them into Excel, cashed out service and parts customers, answered customer inquiries on the telephone and in person, and directed them to appropriate office, entered service/parts invoices, accounts receivables, registrations, and auto sales into system, and filed them in correct folders.
  • Also, I closed out service invoices and warranties, then filed them in the correct folders.
  • Prepared correspondence for mailing, sent out email notifications, and made sure credit card balance matched cash register balances.
October 2015 to July 2017 Custodian S03 Lab of Ornithology/Cornell University Ithaca, NY
  • Cleaned assigned areas by following established procedures and standards.
  • Promptly responded to general inquiries from faculty, staff, and customers.
  • Set up and dismantled facility-owned or rented tables, chairs, risers, podium, portable PA system, and Audio-Visual systems as required for conferences, workshops, seminars and meetings to accommodate public and departmental events and functions based on schematic layouts.
  • Attended weekly staff meetings to discuss upcoming events.
  • Worked with caterers and event point of contact to ensure appropriate materials and supplies are available.
  • Acted as first line of response for any building emergencies that arose during absence of supervisor.
  • Maintained open and respectful communications with custodial team and supervisor.
  • Transported faculty, staff, and students safely between campus and the Lab of Ornithology via the Lab Shuttle (cargo van).
  • Received, sorted, and delivered incoming packages via Federal Express, UPS, and USPS.
  • Monitored supply cabinet and informed facility coordinator when stock was low.
Administrative Assistant II
February 2014 to March 2014
Cornell University Ithaca, NY
  • Performed data entry of time sheets.
  • Filed material order forms and time sheets.
  • Updated work order files.
  • Assisted lead Administrative Assistant with laminating and Microsoft Excel projects.
  • Answered customer inquiries via walk-ins and telephone.
  • Processed supply orders.
  • Closed out project work orders.
Capital Projects Assistant
February 2012 to June 2012
Electric Shop/Cornell University Ithaca, NY
  • Entered time sheets in Maximo.
  • Sorted/filed work orders for Procurement Manager.
  • Created folders of Project Request Forms for construction projects.
  • Called vendors for supply updates.
November 2000 to October 2015 Custodian S02, Cornell University Ithaca, NY
  • Cleaned assigned areas by following established procedures and standards.
  • Delivered necessary equipment for special projects.
  • Worked special events/functions on campus when needed.
  • Worked as team member to cover other areas in absence of co-workers.
  • Worked under strict deadlines and responded to last-minute requests.
Associate's degree : June 2012 Elmira Business Institute Vestal, NY
Certificate in Legal Office Assistant Lowell Business & Technical Institute Binghamton, NY
Self -starter and well-qualified at prioritizing, multi-tasking and following through to achieve project goals. I am seeking an Administrative Assistant or Legal Assistant role to broaden my background and experience. Computer used for email and calendar updates. Authorized to work in the US for any employer
  • Accounting, Clerical, Client relations/ customer service, Microsoft Office, Research, Legal Terminology,
  • Custodian, Equipment setup/ break down, Office Procedures, Attention to detail, Data Entry, Legal
  • Transcription
  • Awards
  • Perfect Attendance- 6 times
  • Faculty Program Award
  • June 2012
  • Certifications/Licenses
  • Office Professionals Certificate
  • May 2002 to Present, Mail management
  • Microsoft Office proficiency
  • Data entry
  • Clerical accounting
  • Client relations
This resume is created in 7 minutes.

Seeking a long term Administrative Assistant commitment position with growth and where my skills can be fully utilized. Offering solid skills in customer relations and resilience to handle challenges in a fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivation. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills / Qualifications
  • Microsoft Office (Word, Outlook, and Excel)
  • Data Entry / Typing
  • Scheduling and Calendar Management   
  • Overseeing office administrative activities
  • Customer Service Resolutions
  • Positive Attitude 
  • Active Listening and Fast Learner  
  • Problem Solving
Palm Lane Charter School July 2019 to Current Cafeteria Manager
Anaheim, CA
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Upheld correct procedures for preparing foods and storing leftovers.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
CCS Financial Inc. February 2013 to June 2019 Administrative Assistant
Burbank, CA
  • Carrying administrative duties such as filing, typing, copying, and scanning.
  • Covering the reception desk when required.
  • Trained 2 new staff member in day-to-day clerical duties
  • Scheduled and coordinated meetings, appointments, and travel arrangements for manager.
  • Record and document attendance
  • Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
  • Manage communication of information in and out of the office; prepare outgoing mail and packages for executives
Higher Level Processing June 2011 to January 2013 Office Assistant
Lancaster, CA
  • Assist with loan renewals, by sending out letters and following up with and additional requirements . 
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Prepared  documents for data entry
  • Handling incoming calls and other communications such as email, fax , and social media. 
  • Managed daily office operations and equipment maintenance.
  • Assist in planning company events, meetings, luncheons and employee team building activities. 
Graduate/ Vocational Education
Antelope Valley Adult School 2015 Certification : Medical Assistant Lancaster, CA, United States
  • Medical Office Assistant/ Office Administrator
  • Clinical Skills Certificate
  • Administrative Skills Certificate
This resume is created in 7 minutes.

Efficient performance in the personal, social and professional field.

Dedication and exceptional work ethic.

Analytical,creative,practical and innovative capacity.

Organized , friendly and reliable that provides an environment of care and support for children.

Skill Highlights
  • Interpersonal skills
  • Responsible and reliable
  • Enrichment activities
  • Behaviour management techniques
  • Educational support
  • Administrative support
  • Activities planning
  • Social integration
  • Problem solving
  • Customer service
  • Basic clerical knowledge
  • Reggio Emilia Methodology Knowledge
Nanny - Family (Richmond , BC) May 2018 - July 2019
  • Perform artistic activities such as painting, drawing watercolors, crafts , collages, etc
  • Engage children in creativity and imagination by helping them discover new things every day ( based on Reggio emilia methodology)
  • Promoted good behaviors by using positive reinforcement methods
  • Planned and coordinated excursions to improve physical skills and expose children to stimulating educational activities
  • Monitored playtime to prevent overuse of technology , tv , or other detrimental influences
Sales Associate - ZARA (Burnaby, BC) May 2018 - February 2019
  • Created and implemented store displays, promoting sales and growth
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assisted customers by finding needed clothes , shoes , zise, items and checking inventory for items at other locations
Assistant Manager - Restaurant pizzeria (Cancún, MX) July 2015 - December 2016
  • In coordination with the manager, supervise directing and planning the work, delegating responsibilities to each department
  • Open and close the restaurant according to the schedule
  • Guarantee the quality of services and products
  • Help maintain control of food costs
  • Make a weekly inventory of the restaurant
  • To organize events,manage the reservation of tables
  • Management, control, reporting and replacement of all cash expenses
  • Deposit of the daily sale of cash in Banks
Cashier Manager - Bandoneon (Cancún, Q.R.) July 2010 - July 2015
  • Staff training in the cash register area
  • Customer support
  • Money handling
  • Check in, registration and billing
  • Manage the merchant processing terminals
  • Multi-line phone system expert
  • Write reports and correspondence notes
  • Made copies, send faxes , and hanled all outgoing correspondence
Teaching Assistant - La Vid Verdadera (Cancún, Q.R.) July 2007 - February 2010
  • Collaborated with other staff members to plan and schedule lesson that promote learning and teaching values based on Christianity
  • Motivate children to participate in all activities and dynamics
  • Perform dynamics and games based on the learning of biblical stories
  • Dynamics of costumes, singing groups , musical theatre, theater plays etc
Education and Training
GED in Tourist Hospitality CONALEP Cancún 1, , Cancún, Q.R., Mexico
Certification in Customer Service Universidad de Quintana Roo, Playa del Carmen, Q.R.
Certification in Travel agency National college of technical professional education, , Cancún, Q.Roo, Mexico
Certification in Emergency Child Care First Aid & CPR/AED Level B. Canadian Red Cross, Vancouver, BC
Certification in Responsible Adult Creative Chacha, Burnaby, BC