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Certified and Registered Dental Assistant with many years of experience assisting with direct patient care, sterilization procedures and patient record keeping. Specialties include communicating treatment plans to patients, performing thorough consultations, insurance verification and setting up payment plans.
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Dedicated and focused Staff Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
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Provide customer assistance and telephone information to prospective and current students and parents.
Answer high-volume, multi-line telephone system and gives high level service.
Certify private student loans on ElmOne to the highest accuracy.
Certify Student Access Loan on Georgia Student Finance Commission to the highest accuracy.
Award Dual Enrollment Books and Fees to eligible students.
Cancel Student Access Loans due to not completing required documentation.
Enter in HOPE hours/dates and verify that students eligible when changing over systems.
Review students on PeopleAdmin Manger to check for federal work study eligibility.
Works with campus departments to ensure federal work study students are eligible and return required documents.
Award Federal Work Study for each term.
Receive Allocation forms for Federal Work Study
Enter exit loan counseling when needed.
Maintain confidentiality of student information in compliance with FERPA.
Screen student Verification forms when selected for Verification to receive Federal Aid.
Scan and Upload Identity and Statement of Educational Purpose forms and verify forms are complete and accurate.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Maintained an up-to-date department organizational chart.
Received and screened a high volume of internal and external communications, including email and mail.
Received and distributed faxes and mail in a timely manner.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Trained new employee in Women, Infants, and Children (WIC), and Adult Health.
Escorted patients to exam rooms. Obtained dental x-rays using traditional and digital methods. Positioned patients for treatment and prepared necessary equipment for procedures. Passed instruments, suction fluids and mixed materials for impressions. Followed dentists directions when administering anesthetics and desensitizing agents. Instructed patients on dental hygiene and provided education to prepare them for oral surgery. Assisted dentists in permanent and temporary restorative procedures. Maximized employee retention by creating positive work environment. Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Provided administrative support for multiple physicians.
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Processed Vehicle Title Loans accurately and completely
Monitored the daily activities of 5 customer service representatives.
Developed, implemented and monitored programs to maximize customer satisfaction.
Resolved customer questions, issues and complaints.
Created training manuals targeted at resolving even the most difficult customer issues.
Interviewed, hired and trained new quality customer service representatives.
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