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Career Overview

Certified and Registered Dental Assistant with many years of experience assisting with direct patient care, sterilization procedures and patient record keeping.  Specialties include communicating treatment plans to patients, performing thorough consultations, insurance verification and setting up payment plans.

Core Strengths
  • Dependable and reliable

  • Self-directed

  • Written and oral communication skills
  • Detail-oriented

  • Excellent time management

  • Highly motivated to work in a customer service oriented job
Work Experience
Optician/Administrative Assistant
Marshall, MN
Midwest Vision Centers/ Mar 2015 to Current
  • Maintain and organize patient files, answer telephones and make appointments  in an optometry clinic. Directly helps optometrist with visual field testing, auto refraction, and assists with communication to referring specialists and primary care providers.  Collect insurance information and provide the best sales options for patients.  Assist customers with frame and lens selection based on prescriptions written by optometrists.  Dispense and repair of eyeglasses.  Review insurance payments/denials.  Post charges and payments to patient's account.  Preform opening and end of day procedures.
Patient Service Representative Ophthalmology/Optometry Clinic
Marshall, MN
Avera Marshall Regional Medical Center/ Nov 2012 to Mar 2015
  • Responsible for greeting patients and responding to telephone and in-person requests for information in fast paced eye clinic. Activates patient files, creating and updating patient and insurance information in the computer system, verifying and analyzing health insurance benefits. Coordinates patient flow to optimize patient satisfaction, provider time and most efficient use of exam lanes. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Office Assistant/Cash and Banking
Marshall, MN
ARAMARK, SMSU Campus Dining/ Jan 2012 to Nov 2012
  • Count sales, enter streamline sales, and prepare deposits from multiple retail locations daily. Prepare cash bags and order change orders for retail locations. Train and assist cashiers. Also, assists with hiring of student employees, answering phones, payroll, and time clock procedures.
Supervising Barista Aug 2008 to Dec 2011
  • Responsibilities include daily operations of a coffee shop, training and supervising ten student workers, inventory product weekly and ordering of supplies.
Office Assistant
Aug 2007 to Apr 2008
  • Position involves helping flow of dining office by helping with the hiring process for new student employees, helping students and faculty with purchasing of meal plans, updating campus dining website, posting dining menus online, responsible for time clock adjustments, and basic office procedures.
Treatment Coordinator/Receptionist
Marshall, MN
Dr. Greg Lecy, DDS, MS/ Jul 1990 to May 2007
  • Position primarily included working with new patients in an orthodontic office, and patients who are entering into orthodontic treatment. Duties included sending out correspondence to new patients, preparing and performing treatment consultations, explaining treatment recommendations and appliances, setting up payment plans for responsible parties, making appointments, greeting patients when they enter the office and answering the telephone. Experience with Microsoft Word and various other orthodontic software programs.
  • Performed chair side duties when needed.
Receptionist/Dental Assistant
Marshall, MN
Dr. K.C. Sykora DDS/ Sep 1989 to Jul 1990
  • Duties included answering the telephone, making appointments, submitting insurance, accounts receivable, patient recall, and filing. Assisted with chair side duties when needed.
Certified Registered Dental Assistant
Marshall, MN
Dr. Paul Johnson DDS/ Jul 1985 to Jun 1989
  • Successfully assisted the dentist by performing four-handed dentistry and other chairside duties. Routinely completed inventory, ordered and and restocked supplies. Assisted dentist with labwork.
Education and Training
High School Graduate Minneota Public High School Minneota, MN
General Studies Minnesota State University, Mankato Mankato, MN
Select One: Dental Assisting Minnesota West Community and Technical College Canby Campus Canby, MN
​Certified and Registered Dental Assistant
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Dedicated and focused Staff Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Microsoft Office proficiency
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Medical terminology
  • Schedule management
  • Billing and coding
06/2018 - Current
Georgia Southern University Statesboro, GA Financial Aid Processing Staff Assistant

Provide customer assistance and telephone information to prospective and current students and parents.

Answer high-volume, multi-line telephone system and gives high level service.

Certify private student loans on ElmOne to the highest accuracy.

Certify Student Access Loan on Georgia Student Finance Commission to the highest accuracy.

Award Dual Enrollment Books and Fees to eligible students.

Cancel Student Access Loans due to not completing required documentation.

Enter in HOPE hours/dates and verify that students eligible when changing over systems.

Review students on PeopleAdmin Manger to check for federal work study eligibility.

Works with campus departments to ensure federal work study students are eligible and return required documents.

Award Federal Work Study for each term.

Receive Allocation forms for Federal Work Study

Enter exit loan counseling when needed.

Maintain confidentiality of student information in compliance with FERPA.

Screen student Verification forms when selected for Verification to receive Federal Aid.

Scan and Upload Identity and Statement of Educational Purpose forms and verify forms are complete and accurate.

10/2015 - 06/2018
Bulloch County Health Department Statesboro, GA Administrative Support Assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Maintained an up-to-date department organizational chart.

Received and screened a high volume of internal and external communications, including email and mail.

Received and distributed faxes and mail in a timely manner.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of equipment. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Trained new employee in Women, Infants, and Children (WIC), and Adult Health.

10/2011 - 10/2015
Dental Clinic 4 Fort Stewart, GA Registered Dental Assistant

Escorted patients to exam rooms. Obtained dental x-rays using traditional and digital methods. Positioned patients for treatment and prepared necessary equipment for procedures. Passed instruments, suction fluids and mixed materials for impressions. Followed dentists directions when administering anesthetics and desensitizing agents. Instructed patients on dental hygiene and provided education to prepare them for oral surgery. Assisted dentists in permanent and temporary restorative procedures. Maximized employee retention by creating positive work environment. Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Provided administrative support for multiple physicians.

05/2011 - 10/2011
Title Max Title Pawns Statesboro, GA Customer Service Representative

Created training manuals targeted at resolving even the most difficult customer issues.

Developed, implemented and monitored programs to maximize customer satisfaction.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Processed Vehicle Title Loans accurately and completely

06/2009 - 03/2011
Naval Dental Clinic Norfolk Norfolk, VA Registered Dental Assistant Greeted and prepared patients for dental examinations.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Effectively operated x-ray machines and developed x-rays.
Coordinated appointment schedules for both the dentist and oral surgeon.
Routinely completed inventory, supply orders and restocked supplies.
Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Expertly filed patients' charts and processed billing and payments.
Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
Accurately collected and recorded patient medical and dental histories.
Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
Recommended products and devices for patients' home care.
Maintained proper graphical and perio charting.
Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.
02/2006 - 07/2009
Cato Fashions Statesboro, GA Customer Service Leader

Monitored the daily activities of 5 customer service representatives.
Developed, implemented and monitored programs to maximize customer satisfaction.
Resolved customer questions, issues and complaints.
Created training manuals targeted at resolving even the most difficult customer issues.
Interviewed, hired and trained new quality customer service representatives.

Education and Training
Ogeechee Technical College Statesboro, GA Associate of Applied Science: Health Information Technology
Ogeechee Technical College Statesboro, GA Associate of Applied Science: Dental Assistant
Activities and Honors
Student Council Member School Council Member
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Professional Summary
Compassionate, patient focused Dental Assistant with over 18 plus years of experience. Shortly after exiting the United States Air Force I was hired and adapted quicklyinto a very fast paced environment with a diverse population. My day-to-day output reflects a high level of motivation, efficiency and ability to meet any objective. I am able to troubleshoot, perform under a minimal amount of supervision and demonstrate a high degree of initiative and good judgement. It is my goal to stay educated and trained on any and all new technology and procedures as well as maintaining and adding as many certifications as I can to better my performance, knowledge and agility in my role as a good Dental Assistant should.
  • Assisting in general, cosmetic, surgical (to include implants), orthodontics, prosthodontics, endodontics, anesthesiology (dental), Pediatrics
  • Digital x-rays
  • Nomad
  • Taking and pouring impressions
  • Anterior and posterior temps 
  • Eaglesoft, Dentrix, First Pacific and more
  • Orthodontics (Brackets, Invisalign and Smart Braces)
  • Retainers, stints, flippers, denture adjustments, habit appliances study models, night guards ​
  • U.S.A.F Dental Assistant Graduate with Honors
  • Registered Dental Assistant
  • CPR Certified
  • Nitrous Oxide Certified
  • Implant Auxiliary Certified
  • NOMAD Certified
  • Mission of Mercy San Antonio 
  • Assistant to Dental Anesthesiologist
  • Ligation and removal expert Periodontal dressing Proper telephone etiquette
  • Excellent patient care and communication
Work History
Orthodontic Assistant Dr. Robbie Hashem, DDS - Fort Worth, Texas 2004 - 2010
  • Quick set up and break down ofexamination trays and dental trays in preparation for examinations and procedures.
  • Instructed patients on dental hygiene practices such as proper brushing and flossing techniques.
  • Competently exposed, developed and mounted dental x-rays.
  • Performed regular orthodontic maintenance and adjustments on patients.
  • Maintained all orthodontic inventory for all 7 offices for which we traveled to weekly
Lead Registered Dental Assistant Solomon Glynn K DDS - Coppell, Texas 07/2010 - 01/2013
  • Sterilization.
  • Equipment Maintenance and small repair.
  • Clinical inventory and ordering. 
  • Competently assisted the Dr. with all dental procedures.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
  • Fabricated temps, took and poured impressions, along with the fabrication of clear retainers, stints and minor denture adjustments and repair.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
Lead Registered Dental Assistant The Ford Clinic - Duncanville, TX 04/2010 - Current
  • Worked closely with Dr. Ford, Dr. Safakar, Dr. Brown, Dr. Solomon and Ashley (Asst. #2) in 8 handed dentistry for special needs under anesthesia.
  • Quick operatory turn around
  • Sterilization
  • Set up and break down of anesthesia equipment and materials along with recording proper notes from the anesthesiologist.
  • Inventory and ordering of dental products as well as materials for anesthesia procedures and set up.
  • Proper patient guardian relay of home care and post op procedures.
  • Maintain proper flow of procedures and schedule through out the day.
  • Last but not least maintained essential CE courses pertaining to dental anesthesia and vital equipment.
Lead Registered Dental Assistant Renew Family Dentistry - Frisco, TX 05/2013 - 03/2016
  • Maintained clear, organized dental records and reports, close supervision of M.D.S. recordings, O.S.H.A guidelines, bone and implant log and records, lab caserecords
  • New patients consultation and education of complex treatment plans and procedure.
  • Proper schedule flow for 3 clinical operatories and 2 hygiene.
  • Implant/surgical and general  inventory
  • Clinical inventory and budget
  • Assisting Dr. in most complex surgeries and extensive full mouth rehab cases.
  • Educating new assistants/externs in the procedures, protocol and expected performance of a great dental assistant.
  • Taking perfect impressions and pouring them
  • Fabricating  anterior and posterior temporaries
  • Adjusting dentures
Temporary RDA Dental Auxiliary Service & Dentamps - Addison, TX 06/2016 - 04/2017
  • Traveled to dental offices within a 30 mile radius to assist offices in need of an assistant .
  • Utilized my perfected skills as a dental assistant to assist Doctors when their assistants where out of the office.
  • Exercised my ability to operated under any circumstance and conformed to diverse personalities. 
  • Assisted for all dental specialties in dentistry.
  • Demonstrated my ability to perform under stressful situations and remain calm under pressure.
  • Periodically taking the front desk roll to allow for adequate lunches and or breaks.
  • Along with maintaining proper O.H.S.A and HIPPA protocol.
High School Diploma: Arlington Heights High School - 1992
Associate of Applied Science: Dental Assisting Program United States Air Force - Lackland A.F.B, San Antonio/Shepherd A.F.B, Wichita Falls TX 1995
  • High Ethical Standards
  • Treatment Plans
  • Communication Skills
  • Appropriate Postoperative Instructions
  • Patient Case History
  • Current X-Ray Certification
  • Infection Control Policies
  • Oxide Sedation Training
  • General Dentistry
  • In-Office Patient Care
  • Recorded Patient Medical Histories
  • Community Service
  • Strict Accordance to Policies
  • Proper Oral Hygiene
  • Direct Patient Care
  • Proficiently Assisted The Dentist
  • Infection Control
  • Course work includes: Speech and Communication, Sociology and Psychology
  • Course work in Dental Assisting
  • Top 100% of class
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Professional Summary
Organized and detail-oriented Registered Dental Assistant. Excellent clinical and customer relations skills gained through six years of experience within high-volume dental practices. Display a warm, friendly demeanor. Efficient and precise in chairside dental assisting.  
  • Tops Software
  • iTero Element
  • Invisalign
  • Acceledent
  • TAD/Propel
  • Planmeca Digital X-ray
  • Coronal Polish
  • Pit and Fissure Sealant
Work Experience
Registered Dental Assistant/Orthodontic Treatment Coordinator 08/2016 to Current Kai Orthodontics Campbell, CA
  • Maintained daily schedules to ensure workflow efficiency and patient flow
  • Assist as a Treatment Coordinator and handling other office duties
  • Documented dental care service and maintained in patient charts/records
  • Assisted in placing and removing orthodontic appliances
  • Full records including taking panos, cephs, and iTero scans
  • Commended for multitasking abilities; frequently assigned the more difficult procedures and challenging patients
Registered Dental Assistant 08/2012 to 08/2016 Silicon Valley Orthodontics San Jose, CA
  • Assisted the doctor with patient care and treatment as bracket placement, direct bond of porcelain and traditional brackets, fit bands, remove cement from bands using hand scaler, change arch wires, deliver of orthodontic appliance
  • Collected diagnostic, records as pictures, cephalometric, panoramic x-rays and charted treatment progress for each patient
  • Counseled patient and parent the importance of oral hygiene, and care for their teeth while in orthodontic treatment
  • Give post-operative care instructions as prescribed by the orthodontic by demonstrating good oral hygiene, removable appliances, tooth brushing technique
Registered Dental Assistant 08/2012 to 08/2016 Ross Creek Dental San Jose, CA
  • Set up examination room and dental trays in preparation for examination and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair side duties.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Successfully completed OSHA, ADA and HIPPAA compliance training.
Dental Assistant 06/2011 to 07/2012 Dr. David Ticzon and Dr. Annie Krystal DDS Los Gatos, CA
  • Administered routine patient care and monitoring, including instrument and material set up
  • Provided chair side assistance during clinical treatments, alginate impressions and dental x-rays
  • Promptly follow instructions of the dentist and perform various dental procedures
  • Prepare dental materials such as composite and cements
  • Scheduling appointment for patients, billing, keeping records of treatment and receiving  payments
Owner 04/1996 to 03/2010 Mail Mart Los Gatos, CA
  • Responsibilities include management and operation of the store
  • Direct all operations of sales floor and prepare reports for daily sales
  • Managed accounts Payable/Receivable and expense control procedure including bank and account
  • Handle inventory control, accounts, maintain functions and merchandizing
  • Performed Notary Public, Member of National Notary Association
Education and Training
Registered Dental Assisting Program 2011 Carrington College California San Jose, CA
Associate of Science 1991 University of San Jose Recoletos Cebu, Philippines
High School Diploma 1988 St. Scholastica Academy Cebu, Philippines