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Summary

Experienced Customer Service Property Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths
  • Excellent Organizational Skills
  • Active Listening Skills
  • Energetic work attitude
  • Top sales Performer
  • Telephone Inquiries specialist 
  • Customer service expert
  • Adaptive Team Player 
  • High customer service standards 
  • Strong problem solving ability 
  • Negotiation competency 
  • Troubleshooting skills


Highlights
  •  Quickbooks Accounting 
  • Time management skills 
  • Microsoft Office
  • File/records maintenance
  • Excellent communication
  • Client-focused
  • Computer proficient
Accomplishments
  • Documentation
     Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing
     Implemented marketing strategies which resulted in 20% growth of customer base.
  • Customer Assistance    

           worked with company systems such as live support and diligently completed           assigned tasks, working overtime if needed.

  • sales

             Consistently generated additional revenue through skilled sales techniques. 

  •  Customer Interface

             Assisted customer over the phone regarding  ,Rent,Property Maintenance,                property rentals and Product Inspection.





Experience
Rochester, NY Frontier Communications( Lead)/ Mar 2016 to Current
  • Resolved customer questions, issues and complaints.
  • Monitored the daily activities of 3 customer support teams.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Owned team productivity metrics.
  • Oversaw training of new team members and mentor each to promote productivity, accuracy and friendly service.
Overnight Stocker
Fairport, NY
Ledestri Foods / Jul 2015 to Feb 2016

Maintained accurate stock records and schedules. Process customer duties and fees quickly to release international shipments. unloaded, packed, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Transported goods from racks ,shelves and vehicles. worked at a rapid pace to meet tight deadline, packed containers and re-packed damaged containers. 

Lead Customer Service Representative
Rochester , Ny
Sutherland Global Services / Dec 2014 to Jun 2015

collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquires. demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. worked with senior Management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customer who reported product issues. 

Assistant Teacher
Rochester , NY
Eugenio Maria De Hostos Charter School/ Oct 2013 to Jun 2014

Developed interesting course plans to meet academic, intellectual and social needs of students. Routine met with students parents regurading in-class issue ands learning interruptions to discuss solutions. Developed and implemented  interesting and interactive learning mediums to increase students understanding of course materials. 

  • Presented at 3 industry conferences to audiences of 100+ students and leaders in the field.
  • Observed and documented behaviors and actions.
Assistant Property Manager
Rochester, Ny
Boss Property management /
  • Created and implemented policies and procedures for effective property management.
  • Ensured tenants were aware of and followed all policies and rules.
  • Checked rental eligibility by following Boss Property Management's verification process.
  • Showed units to potential tenants and answered questions about life in the community.
  • Monitored inventory and analyzed product costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma Dr. Fredde Thomas High School 2013 Rochester , NY
Associate of Science: Business Administration Genesee Community College Batavia, NY
  • Dean's List Honoree 2017 Semester
  • 3.5 GPA
  • Honor Roll 2016-2017
  • Currently Attending Genesee Community college
  • Continuing education in 75-Hour Real Estate Course
This resume is created in 7 minutes.
Summary
Versatile and dedicated child advocate that has a strong focus on the individual needs of general and special education students.Kindhearted and empathetic professional who is flexible with accommodating in the design and implementation of inspiring hands onlessons, IEP's to enhance student achievement.
Skills
MS Word, Excel, Outlook, filesOutstanding interpersonal communication-parent andarchiving,and electronic gradebookstudent oriented Experience of working with children with specialExcellent team working, organization, and communicationeducational needsskills
Experience
01/2014
Permanent Substitute Teacher Copperas Cove Independent School DistrictFebruary Cove, Texas
  • for one year, and long-term substitute on various dates.Maintains accurate,complete, and correct records as required by law, district policy, and administrative regulation, pertainingto Teacher and students.Assisted in a Promoting Accountability & Student Success program.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Taking all necessary and reasonable precautions to protect students, materials,equipment and facilities.
01/2005 to 08/2009
Assistant Teacher Caddy Community Action Agency Shreveport, LA
  • Shares in the development and implementation of writtenlesson plans with the teacher.Assists the teacher in maintaining a confidential assessment binder, consisting of developmental assessments, individual goals,and observations of progress toward meeting goals.Assists teacher to implement the developmental assessment for each child to help determine the child's strengths and areas inwhich each child may need help.Balanced whole-group and small-group, & individual instruction to accommodate different academic levels and learningstyles;designed and implemented behavior modification system.
Education and Training
2016
Master of Arts: Human Service CounselingLynchburg, VA Liberty University Human Service CounselingLynchburg, VA
2013
Bachelor of Science: Business Texas A&M University TX Business
2011
Associate of Arts Central Texas College TX
Certifications Highly Qualified Special Education EC-12
Skills
academic, administrative, binder, interpersonal communication, instruction, law, materials, Excel, Outlook, MS Word, progress, Teacher
This resume is created in 7 minutes.
Experience
Assistant Teacher 10/2014 to 03/2016 Pine Hill Elementary School Extended Day Program Sherborn, MA
  • Assist Lead Teacher with implementing lessons and activities.
  • Provide extra support to children in need, and assist with classroom behavioral management.
  • Implement small and large group games.
  • Collaborate with co-workers to provide a strength-based social and learning environment.
Nanny 06/2014 to Current
  • Plan fun, educational, and safe activities for children of all ages.
  • Create schedules, maintain commitments, follow routines.
Education
Bachelor of Arts: Psychology of Early Childhood, Spanish 2014 Tulane University New Orleans, LA
Skills
Strong interpersonal skills, detail oriented, organized, strength-based, sincere, honest, fluent in Spanish
This resume is created in 7 minutes.
Background, Objective
Hardworking and reliable high school graduate seeking a position in the Spokane area to acquire new experience and enhance my current skills as an employee.
Summary of Skills
  • Punctual and Reliable
  • Positive Attitude
  • Ability to Listen and Follow Directions
  • Superior Customer Service
  • Ability to Adapt to Work Environment
  • Courteous demeanor
  • Detail Oriented
  • Collaborate with Co-Workers
Work Experience
November 2016
to
Current
Lil Hawks Spokane, WA Assistant Teacher
  • Prepare and serve meals to children
  • Physical care of children ages 1 year to 6th grade
  • Closing duties of classrooms and bathrooms
Certifications and Awards
  • Food Handler's Permit, Spokane Department of Health,
  • CPR/First Aid, 
  • Blood Born Pathogens
  • Portable Background Check, Department Of Early Learning
  • NEWTECH Skills Center Student of The Month,
  • Ferris High School Letter Award in Football
  • Five Hours of STARS Training
Educational Background
2017
On Track Academy Spokane, WA
  • Class Advisory President, 2013-2015
  • Band, 2013-2015
  • Drama, 2013-2014
  • Football Filmer, 2013-2014
  • Photography, 2014
2017
NEWTECH Skills Center Spokane, WA Cosmetology
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Excellent Customer Service
  • Strong organizational skills
  • Active listening skills
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Opening/closing procedures
  • Positive and cheerful
  • Basic clerical knowledge
  • Classroom management
  • Training in food handling preparation
  • Head Start program knowledge
  • Infant, toddler and preschool curricula
  • Playful
  • Georgia regulatory compliance
Experience
Work Study-Admissions/Book Store 09/2015 to Current Georgia Military College Warner Robins, Georgia
  • Managed and created informational folders for prospective students 
  • Managed and created informational mail-outs
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Provided professional and courteous service at all times
  • Maintained adequate cash supply in cash drawers 
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
  • Accurately logged all shipping and receiving orders
  • Stocked and rotated inventory regularly
  • Operated cash register with proficiency
08/2016 to 01/2017 Genesis Academy Warner Robins, Georgia
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention
  • Familiarized parents with center's policies, regulations, fees and curriculum
  • Communicated with children's parents and guardians about daily activities, behaviors and problems
  • Maintained developmentally appropriate environment
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in
  • Encouraged early literacy through read-aloud time and alphabet games
  • Planned and led games, reading and activities for groups of 10 children
Assistant Teacher 04/2016 to 08/2016 Loving Care Day Care Center Byron, Georgia
  • Disciplined children and recommended other measures to correct behavior.
  • Created an infant area, toddler area and preschool area of play within the daycare.
  • Carefully monitored children's play activities.
  • Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression.
  • Maintained daily records of activities, behaviors, meals and naps. Carefully identified warning signs of emotional and developmental problems in children.
  • Escorted children on outings and trips to local parks and zoos.
  • Created and implemented a developmentally appropriate curriculum.
  • Read stories to the children and taught them painting, drawing and crafts.
Education and Training
Associate of Science: Biology Georgia Military College Warner Robins, Georgia, USA
Expected graduation December 2017

This resume is created in 7 minutes.
Professional Summary
Friendly and energetic Child Care Worker/ Teachers Aide with 5 years of experience in childcare and education. Motivated to help children become happy, healthy and well-behaved. Encourages children in exploration, and creativity. 
Skills
  • Knowledge of behavioral disorders
  • Child psychology knowledge
  • Emotionally supportive
  • Self-sufficient and confident
  • Positive and optimistic
  • People-oriented
  • Diaper changes and feedings
  • Special-needs childcare
  • Creative
  • Highly observant
  • Outdoor activities
  • Conflict resolution
  • First Aid and CPR Certified
  • Talented Teacher's Aide
  • Summer camp counselor
  • Certified in Early Childhood Education
  • Infant and child CPR certification
  • Parent communication
Work History
Nanny, 01/2013 to 01/2015
Gongola Family Brookfield, WI


Nanny, 06/2014 to 04/2017
Dekkers Family Ojai CA


Assistant Teacher, 01/2015 to 07/2015
Kohl Corporate CDC Menomonee Falls, WI
  • Addressed behavioral and learning issues with parents and daycare management.
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Relieved the head teacher and toddler teacher.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Supported 2 classroom teachers in implementing a developmentally appropriate curriculum for a group of 20 preschoolers.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Administered medication and minor first aid to sick and injured students.
  • Dressed children and changed diapers.
  • Communicated regularly with parents about daily activities and behaviors.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.

Camp Counselor , 10/2015 to 06/2016
Camp Oak Ojai CA
  • Promoted good behavior by using the positive reinforcement method.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Addressed behavioral and learning issues with parents and daycare management staff.
  • Engaged with children individually to meet their emotional and physical needs.
  • Sparked imagination by helping children discover new things each day.

Assistant Teacher, 08/2015 to 05/2016
Acorn Community School Ojai CA
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Taught basic education principles while complying with IEP and ARD goals.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Relieved the head teacher and toddler teacher.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Supported 1 classroom teachers in implementing a developmentally appropriate curriculum for a group of 11 preschoolers.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Administered medication and minor first aid to sick and injured students.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed daily reports that outlined their child's day.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Identified early warning signs of emotional and developmental problems in children.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Engaged with children individually to meet their emotional and physical needs.
  • Sparked imagination by helping children discover new things each day.
  • Encouraged child involvement in classroom experiences.
  • Incorporated music and play into developmentally appropriate activities.

Nanny, 05/2016 to 04/2017
Willis Family Ojai CA

Nanny, 08/2016 to 04/2017
Tickkle Family Ojai CA

Education
High School Diploma: 2009
Lakeside Lutheran - Lake Mills, WI
Associate of Arts: Theatre Arts, Current
Moorpark College - Moorpark, CA
This resume is created in 7 minutes.
Professional Summary
Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • Excellent communication skills
  • Articulate and well-spoken
  • Database management
  • Adobe Pro proficient 
  • Microsoft Office proficient
  • Works well under pressure
  • Social media knowledge
  • Appointment setting
  • Team building
  • Critical thinker
Work History
Receptionist, 02/2012 to 03/2014
Fitness 19 Secane PA 19018
  • Politely assisted members in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.


Assistant Teacher, 03/2014 to 08/2016
The Malvern School of Malvern Malvern, Pennsylvania, United States
  • Promoted language development skills through reading and storytelling.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Administered medication and minor first aid to sick and injured students.
  • Communicated regularly with parents about daily activities and behaviors.

Administrative Assistant, 08/2016 to 03/2017
Chimicles & Tikellis LLP, Haverford Office   Haverford PA 19041
  • Answered and quickly redirected several calls per hour.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Organized all new hire, security and temporary paperwork.



Education
Associate of Arts: Education, 2017
Delaware County Community College - Media PA 19063