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Summary

Experienced Customer Service Property Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths
  • Excellent Organizational Skills
  • Active Listening Skills
  • Energetic work attitude
  • Top sales Performer
  • Telephone Inquiries specialist 
  • Customer service expert
  • Adaptive Team Player 
  • High customer service standards 
  • Strong problem solving ability 
  • Negotiation competency 
  • Troubleshooting skills


Highlights
  •  Quickbooks Accounting 
  • Time management skills 
  • Microsoft Office
  • File/records maintenance
  • Excellent communication
  • Client-focused
  • Computer proficient
Accomplishments
  • Documentation
     Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing
     Implemented marketing strategies which resulted in 20% growth of customer base.
  • Customer Assistance    

           worked with company systems such as live support and diligently completed           assigned tasks, working overtime if needed.

  • sales

             Consistently generated additional revenue through skilled sales techniques. 

  •  Customer Interface

             Assisted customer over the phone regarding  ,Rent,Property Maintenance,                property rentals and Product Inspection.





Experience
Rochester, NY Frontier Communications( Lead)/ Mar 2016 to Current
  • Resolved customer questions, issues and complaints.
  • Monitored the daily activities of 3 customer support teams.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Owned team productivity metrics.
  • Oversaw training of new team members and mentor each to promote productivity, accuracy and friendly service.
Overnight Stocker
Fairport, NY
Ledestri Foods / Jul 2015 to Feb 2016

Maintained accurate stock records and schedules. Process customer duties and fees quickly to release international shipments. unloaded, packed, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Transported goods from racks ,shelves and vehicles. worked at a rapid pace to meet tight deadline, packed containers and re-packed damaged containers. 

Lead Customer Service Representative
Rochester , Ny
Sutherland Global Services / Dec 2014 to Jun 2015

collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquires. demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. worked with senior Management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customer who reported product issues. 

Assistant Teacher
Rochester , NY
Eugenio Maria De Hostos Charter School/ Oct 2013 to Jun 2014

Developed interesting course plans to meet academic, intellectual and social needs of students. Routine met with students parents regurading in-class issue ands learning interruptions to discuss solutions. Developed and implemented  interesting and interactive learning mediums to increase students understanding of course materials. 

  • Presented at 3 industry conferences to audiences of 100+ students and leaders in the field.
  • Observed and documented behaviors and actions.
Assistant Property Manager
Rochester, Ny
Boss Property management /
  • Created and implemented policies and procedures for effective property management.
  • Ensured tenants were aware of and followed all policies and rules.
  • Checked rental eligibility by following Boss Property Management's verification process.
  • Showed units to potential tenants and answered questions about life in the community.
  • Monitored inventory and analyzed product costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma Dr. Fredde Thomas High School 2013 Rochester , NY
Associate of Science: Business Administration Genesee Community College Batavia, NY
  • Dean's List Honoree 2017 Semester
  • 3.5 GPA
  • Honor Roll 2016-2017
  • Currently Attending Genesee Community college
  • Continuing education in 75-Hour Real Estate Course

This resume is created in 7 minutes.
Summary
Versatile and dedicated child advocate that has a strong focus on the individual needs of general and special education students.Kindhearted and empathetic professional who is flexible with accommodating in the design and implementation of inspiring hands onlessons, IEP's to enhance student achievement.
Skills
MS Word, Excel, Outlook, filesOutstanding interpersonal communication-parent andarchiving,and electronic gradebookstudent oriented Experience of working with children with specialExcellent team working, organization, and communicationeducational needsskills
Experience
01/2014
Permanent Substitute Teacher Copperas Cove Independent School DistrictFebruary Cove, Texas
  • for one year, and long-term substitute on various dates.Maintains accurate,complete, and correct records as required by law, district policy, and administrative regulation, pertainingto Teacher and students.Assisted in a Promoting Accountability & Student Success program.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Taking all necessary and reasonable precautions to protect students, materials,equipment and facilities.
01/2005 to 08/2009
Assistant Teacher Caddy Community Action Agency Shreveport, LA
  • Shares in the development and implementation of writtenlesson plans with the teacher.Assists the teacher in maintaining a confidential assessment binder, consisting of developmental assessments, individual goals,and observations of progress toward meeting goals.Assists teacher to implement the developmental assessment for each child to help determine the child's strengths and areas inwhich each child may need help.Balanced whole-group and small-group, & individual instruction to accommodate different academic levels and learningstyles;designed and implemented behavior modification system.
Education and Training
2016
Master of Arts: Human Service CounselingLynchburg, VA Liberty University Human Service CounselingLynchburg, VA
2013
Bachelor of Science: Business Texas A&M University TX Business
2011
Associate of Arts Central Texas College TX
Certifications Highly Qualified Special Education EC-12
Skills
academic, administrative, binder, interpersonal communication, instruction, law, materials, Excel, Outlook, MS Word, progress, Teacher

This resume is created in 7 minutes.
Experience
Assistant Teacher 10/2014 to 03/2016 Pine Hill Elementary School Extended Day Program Sherborn, MA
  • Assist Lead Teacher with implementing lessons and activities.
  • Provide extra support to children in need, and assist with classroom behavioral management.
  • Implement small and large group games.
  • Collaborate with co-workers to provide a strength-based social and learning environment.
Nanny 06/2014 to Current
  • Plan fun, educational, and safe activities for children of all ages.
  • Create schedules, maintain commitments, follow routines.
Education
Bachelor of Arts: Psychology of Early Childhood, Spanish 2014 Tulane University New Orleans, LA
Skills
Strong interpersonal skills, detail oriented, organized, strength-based, sincere, honest, fluent in Spanish

This resume is created in 7 minutes.
Background, Objective
Hardworking and reliable high school graduate seeking a position in the Spokane area to acquire new experience and enhance my current skills as an employee.
Summary of Skills
  • Punctual and Reliable
  • Positive Attitude
  • Ability to Listen and Follow Directions
  • Superior Customer Service
  • Ability to Adapt to Work Environment
  • Courteous demeanor
  • Detail Oriented
  • Collaborate with Co-Workers
Work Experience
November 2016
to
Current
Lil Hawks Spokane, WA Assistant Teacher
  • Prepare and serve meals to children
  • Physical care of children ages 1 year to 6th grade
  • Closing duties of classrooms and bathrooms
Certifications and Awards
  • Food Handler's Permit, Spokane Department of Health,
  • CPR/First Aid, 
  • Blood Born Pathogens
  • Portable Background Check, Department Of Early Learning
  • NEWTECH Skills Center Student of The Month,
  • Ferris High School Letter Award in Football
  • Five Hours of STARS Training
Educational Background
2017
On Track Academy Spokane, WA
  • Class Advisory President, 2013-2015
  • Band, 2013-2015
  • Drama, 2013-2014
  • Football Filmer, 2013-2014
  • Photography, 2014
2017
NEWTECH Skills Center Spokane, WA Cosmetology