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Summary
Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Skilled multi-tasker
  • Detailed Oriented
  • Strong Communicator
  • Self starter
  • Computer literate
  • Deadline driven
  • ​Sharp problem solver
  • Active listening skills
Experience
Office Assistant I and II (Substitute) Apr 2016 to Jan 2017
Cajon Valley Unified School District El Cajon, CA Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Answered mutil-phone lines, data entry and retrieval of case information.
Legal Support Assistant II (Adult Criminal) Jul 2004 to Jan 2016
County of San Diego San Diego, CA Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.  Answered mutli-phone lines, data entry and retrieval of customer information, maintained paper and electronic files.
Letgal Support Assistant II( Juvenile Dependency) Dec 2003 to Jul 2004
San Diego County Alternate Public Defender's Ofice San Diego, CA Provided clerical support for the Juvenile Dependency section of the Alternate Public Defender's Office. Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephones and give information to callers, take calls and transfer calls to appropriate individuals. Create, maintain,and enter information into data base. Organize and maintain documents and case files. Arrange for the delivery of legal documents to court officials. Sort mail and accept incoming packages.
Legtal Support Assistant II (Juvenile Division) Jun 1999 to Dec 2003
County of San Diego Public Defender's Office San Diego, CA General clerk of the Juvenile Division of the Public Defender's Office.Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephone and give information to callers, take messages and transfer calls to appropriate individuals. Create, maintain and enter information into data base. Make copies of correspondence or other printed material for attorneys. Arrange for the delivery of legal documents to clients and court officials. Transcribed investigational reports and correspondence for attorneys.
Intermediate Clerk Typist Aug 1998 to Jun 1999
San Diego County Sheriff's Department San Diego, CA General clerk for the Sheriff's Crime Laboratory. Create and maintain lab reports. Make copies of correspondence and lab test results. Create and maintain electronic files, data entry into data base. Greet vistors, ascertain purpose of visit and direct them to appropriate staff. Answer telephones and give lab test results to callers, take message and transfer to appropriate staff.
Intermediate Clerk Typist Aug 1998 to Aug 1998
County of San Diego District Attorney's Office San Diego, CA General clerk for the Child Support Division. Coordinated the scheduling of blood test appointments for paternity testing. Create and maintain information in database. Answer telephones and give information to callers, take messages and transfer calls to appropriate person. Maintained hard copy files.
Junior Clerk Typist (Vista Detention Facility) Nov 1997 to Aug 1998
County of San Diego Sheriff's Department San Diego, Ca General Property clerk for the Sheriff's Department. Coordinated the intake, delivery and release of inmate property. Maintained property room.
Education and Training
Paralegal Studies 1995 Palomar Community College San Marcos, CA Emphasis in all aspects of legal field such as Criminal Law, Business Law, Real Estate Law and Family Law.

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Summary

Objective: Highly organized individual with strong interpersonal skills seeking  to secure a challenging to secure a challenging and rewarding position as a clerical assistant 
Skills
  • Administrative support specialist 
  • Well- developed experience performing basic administrative tasks
  • Prove ability to work effectively and collaborate with people of various ages and cultures
  • Successfully accomplished other assignments
  • Good knowledge of office maintenance and cleaning 
  • Medical billing 
  •  Ability to prioritize tasks
  • Focused on achieving move -than- required results
  • Ability to take personal responsibility and solving problems, and issues that may arise 
  • Filling and data archiving 
Experience
Lake Point Owners Association February 2015 to Current Manager Assistance
Oakland Park, FL
​​Provide clerical support in areas of file management 
Prepare and processed of general confidential documentation 
Recovered information for the owners 
Maintained daily bookkeeping and trained personnel on all aspect of over payment
Responded of in coming call from technical crews to verify schedules and assignments 
Victim of crime Compensation Office February 2003 to July 2014 Clerk Typist Bilingual
Newark, NJ
Review and process all bills pertaining to a VCCO. Claim verify that provider information is correct and that provider is entered in the NJ State Treasury System. Maintain records of all claim files,  both on premises and Off- Site conduct annual inventory of files on premises and based on VCCO. plan, organize project as necessary. Assist fiscal unit payment process as necessary.
Used a network of key individual and social service systems to evaluate assistance for victim maintained correct documentation for each victim case. Established and executed appropriate victim programs. Relationship with Police, Prosecutors, and County Attorneys.    
City Court of Newark May 2002 to September 2002 Internship / Student
Newark , NJ
Interview prisoners to provide information to the judge  answered phones for 
Public defender 
Handle confidential/ documents 
Education and Training
Kean University Criminal Justice Union, NJ, Union
B.S Criminal Justices
Excellent organization and communication skills 
Bilingual: English / Spanish
Union County Colleges Computer Crawford , NJ, Union
Word Perfect, Microsoft, Microsoft Word, Excel 
Power Point 200, Explorer, 
Internet Search, Netscape, Scan Jet 

SCS Business & Technical Institute Major, Public Administration Management Newark , NJ

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Professional Summary
An Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
    • Bi-lingual (English/Spanish)
    • Typing (50-60 wpm)
    • Excellent communication skills
    • Articulate and well-spoken
    • Customer service-oriented
    • Flexible
    • Accurate and detailed
    • Multi-line phone proficiency
    • Administrative support specialist
  • Computer Literate
  • Word Perfect 5.1/6.0 
  • Lotus 1-2-3
  • IDX System
  • JAMIS
  • Microsoft Word 2010
  • Microsoft Excel 2010

Accomplishments
Chief Court Administrative's Service Excellence Award
Work History
Pre-Litigation Legal Secretary, 01/2017 to Current
Farah and Farah
  • Provide clientele customer service, answer multiple lines of incoming calls, coordinating voice to voice conference calls; Coordinating daily calendar for the Attorneys; Process daily incoming mail and out going mail, scanning documents, filing, and serve as back-up personnel.


Clerk Typist Specialist, 07/2015 to 04/2016
State of FL Department of Corrections
  • File preparations on fingerprints, elements, photos, confidential documentation; Served as back up personnel.

Administrative Assistant, 06/2008 to 09/2014
State of CT Judicial Branch, Jury Administration
  • Processing of confidential information; Processing mail and data entry; Answer multiple lines, scanning documents, faxing, producing letters, emails; Served as back-up personnel.

Court Operations Assistant, 08/2007 to 06/2008
State of CT Judicial Branch, New Britain Superior Court (CT)
  • Provide customer service to the public; Assistant to the jury clerk during jury duty selection; Processing of mail, data entry, filing; Answer multiple lines; Served as back-up personnel.

Court Operations Assistant, 02/2007 to 08/2007
State of CT Judicial Branch, New Haven Superior Court (CT)
  • Provide customer service of motions and pleadings being submitted; Process mail, data entry, filing; Cash out the register at the end of the day; Served as back-up personnel.

Office Clerk/Administrative Clerk, 10/2005 to 02/2007
State of CT Judicial Branch, Office of Victim Services
  • Produce typewritten materials; Receive, record, and disburse money; Answer multiple lines; Processes bi-weekly payroll; Served as back-up personnel.

Medical Secretary, 06/2004 to 12/2004
Seabury Retirement Home Care (CT)
  • Fillings, thinning of medical records, booking transportation; Answering multiple lines; data entry, filing; Served as back-up personnel.

Education
Associate of Science: Administrative Careers in Science, 1994
Manchester Community Technical College - Manchester, Connecticut
Associates Degree in Science, Clerk Typist Certificate, Receptionist Certificate
Travel and Tourism Certificate: 1997
The Sawyer Business School - East Hartford, Connecticut

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Summary of Skills
  • Profound ability to maintain confidentiality of information and work under pressure.
  • Excellent skills in written and verbal communications, great at multitasking, organizing staff.
  • Proficient in Visual Homes software, Microsoft Office, Excel, Windows XP, and Outlook with the ability to adapt to new programs and applications.
  • Knowledge of occupancy standards and procedures and the ability to understand the Authorities Admissions and Continued Occupancy policy.
  • Knowledge of federal, state and local subsidy programs as they apply to property development.
  • Able to accurately calculate figures and amounts such as assets and income for leasing and account activities.
Profile

An energetic, goal-oriented career professional with extensive experience in management, office administration, and customer service. A proven track record of leadership with strong organizational skills, and the ability to succeed in demanding environments. Possess 10+ years of experience in HUD and Public Housing Authority's practices, regulations and procedures.

Relevant Experience
Property Manager Oct 2013 to Jan 2016
Related Management Roselle, NJ
  • Successfully managed the work schedule of 8 team members at a 300 unit apartment complex.
  • Conducted annual housekeeping inspections and kept reports of the overall cleanliness and condition of the units, buildings, and grounds noting deficiencies and items requiring routine maintenance, contractual repairs, and or replacement.
  • Prepared monthly budgeting reports, invoices, based on findings from quarterly financial statements.
  • Processed re-certifications, and interviewed new applicants for occupancy.
Assistant Asset Manager Mar 2009 to Sep 2013
Newark Housing Authority Newark, NJ
  • Supervised and trained new staff hired by Executive Level Management.
  • Maintained 100% completion and accuracy of the recertification/eligibility process on a monthly basis.
  • Responsible for monthly upload of recertification's in the HUD PIC system, completed interims, and family composition changes when needed.
  • Input and retrieved applicant status on Section 8 and Housing Authority waiting list, maintained detailed notes for confirmation.
  • Organized orientations, lease and interview new applicants informing them on NHA's policy and house rules to maintain 100% occupancy rate.
  • Processed invoices for accuracy and proper coding monitor office, janitorial, electrical and outside contractor expenses to ensure spending is within site budget.
  • Initiated lease termination's, prepare legal documents for court proceedings if eviction arise.
  • Calculated rent payments, security deposits, and petty cash expenses, submit data to rent collection department for processing.
  • Inspected apartments for annual housekeeping, REAC, and UPCS inspection to maintain a safe clean environment, and correct any potential hazardous instances on site level.
  • Improved and mediated tenant relations with staff, by handling resident issues with concern, to obtain a speedy resolution.
  • Promoted from Occupancy Specialist to Assistant Asset Manager in 2010.
Sr. Clerk Typist Jun 2002 to Apr 2007
Newark Housing Authority Newark, NJ
  • Assisted Asset Manager with the recertification process, leasing, and accounts payable/receivable.
  • Handled all correspondence in the office which included incoming and out going mail, faxes, and outside vendor purchase orders.
  • Interacts with the IT department regarding both hardware and software system issues for a quick resolution.
  • Maintained tenant files neatly in accordance with NHA policies and procedures.
  • Input and printed out work orders daily for Supervisor to complete, and kept work order log to track outstanding work orders.
  • Posted monthly news letters informing tenants of NHA's social service events, bus rides, and health screenings held on the property.
Professional Courses and Certifications
Certified 2013 NCHM(National Center for Housing Management) Washington, DC
  • CMH/Certified Manager Housing 2013
  • SBS/Site Based Budgeting Specialist 2013
  • COS-P/Certified Occupancy Specialist Public Housing 2010
  • SHS/Senior Housing Specialist 2010
  • FHE/Fair Housing Essentials 2011

Outstanding Service Award 2011 Newark Housing Authority Newark, NJ

Outstanding Service Award for 100% occupancy rate.