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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
 
Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.
Core Strengths
  • Microsoft Office proficient
  • Customer and service oriented
  • Superb phone etiquette (articulate and well-spoken with a courteous demeanor)
  • Excellent interpersonal, oral, and written communication skills
  • Professional and Mature
  • Skilled at Multi-tasking and high pressure situations
  • Meticulous attention to detail 
  • Strong organizational skills while maintaining flexibility
  • Able to mediate disputes and solve problems
  • Ethical, reliable and decisive
Educational Background
Pierce College 2015 Associate of Arts: Criminal Justice Lakewood, WA
  • Associate of Arts Degree
  • Criminal Justice Certificate
Academic Accomplishments
  • 3.71 GPA (Cumulative)
  • Dean's List - 4 quarters (3.50 to 3.89 quarterly GPA)
  • President's List - 3 quarters (3.9 to 4.0 quarterly GPA)
  • Internship at City of Lakewood Municipal Court-Legal Department, 2015
  • Phi Theta Kappa Honors Society
Work Experience
Daniel St.John Inc. March 2007 to May 2013 Co-owner, Vice President, Secretary
Roy, WA Office manager for third home-based construction company, handled A/P and A/R, payroll, taxes, L&I, and all pertinent paperwork for the city and state, answered customer calls and questions, liaised between clients, sub-contractors and construction crews from job planning to final completion of residential remodeling, new construction and light commercial builds
Rogers Renovations Inc. January 2004 to March 2007 Co-owner
Parkland, WA Office manager for second home-based construction company, including A/P and A/R, payroll, taxes, L&I, and all pertinent paperwork for the city and state, answered customer calls and questions, liaised between clients, sub-contractors and construction crews on home repairs, residential remodeling and some new construction
Wells Fargo May 1999 to August 2000 Customer Service Representative
Puyallup, WA Helped customers in person and over the phone, maintained and justified large cash drawer, accessed and balanced bank vault, allowed customers access to safety deposit boxes, received cash, payments and deposits for customer transactions, maintained proper custody of all bank instruments, properly executed all safety procedures for opening and closing branch.
Daniel St.John Construction May 1997 to January 2004 Co-owner
Roy, WA Office manager for home-based construction company, including A/P and A/R, payroll, taxes, L&I, and all pertinent paperwork for the city and state, answered customer calls and questions, liaised between clients, sub-contractors and construction crews on decks and patios, home repairs and residential remodeling
Hair Unlimited February 1997 to October 1997 Receptionist
Simi Valley, CA Greeted customers, answered phones, made appointments for services, handled payments on computer, balanced cash drawer, sold products for hair, skin and nails
Sure Pass Driving School May 1994 to December 1996 Driving Instructor
Thousand Oaks, CA Taught behind-the-wheel training to teens and adults
Tinsley Engineering November 1993 to April 1994 Office Manager
Chatsworth, CA Office manager for small engineering firm
Olsten Staffing Services May 1993 to November 1993 Records Management-Country Wide Funding, Simi Valley/Office Assistant-Taradyne Inc., Agoura Hills
Thousand Oaks, CA Obtained documents used in refinancing packages for Countrywide/Office assistant for Taradyne Inc.
Pizza Hut July 1992 to November 1993 Delivery Driver
Simi Valley, CA Delivered food, handled customer transactions and payments, remained accident-free
Adventist Media Center April 1991 to May 1993 Plant Operations
Newbury Park, CA Janitorial and building maintenance for large office complex; three buildings, approximately 200 offices, 500 employees.
Olsten Temporary Services January 1991 to April 1991 Office Assistant-GTE, Westlake Village, CA
Thousand Oaks, CA Secretarial duties, filing, invoices, reception and phones
Bella's of Solvang June 1990 to January 1991 Sales Clerk
Thousand Oaks, CA Sales clerk for small boutique featuring European imports, home goods and decor, provided one-on-one customer service and handled all monetary transactions
Certifications
FEMA Certification in:
  • FEMA IS 00100.b: Introduction to Incident Command System
  • FEMA IS 00100.he: Introduction to ICS for Higher Education
  • FEMA IS 00200.b: ICS for Single Resources/Initial Action Incidents
  • FEMA IS 00700.a: National Incident Management System (NIMS)
  • FEMA IS 00800.b: National Response Framework
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Professional Summary
Enthusiastic retail professional with more than six years in the  industry. Areas of expertise include sales, customer relations and inventory management. 
Skills
  • Motivated team player
  • Computer literate
  • Retail sales
  • Credit card transactions
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Stocking
Work History
Customer Service Representative Oct 2010 - Sep 2012
NCO Group St john,s, Antigua and Barbuda
  • Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Driving Instructor Apr 2003 - Sep 2010
Right-Way Driving School St John's , Antigua and Barbuda
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Extensively trained new and existing employees.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
Lead Sales Associate Aug 1996 - Apr 2000
Cool and Casual St John's, Antigua and Barbuda
  • Operated a cash register for cash, check and credit card transactions with 90% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained four new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
Education
General Studies: 1993
Bryant House Community Collage St John's Antigua and Barbuda
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Skills & Qualifications
- ABA trained professional who supports students of diverse learning needs by providing level-appropriate scaffolding, modelling, and instructional strategies, which increase student engagement, emotional-social growth, and higher-order critical thinking.
- Strong interpersonal skills that enable me to connect with a variety of personalities and individuals.
- Quick thinker with a proven ability to problem solve and manage challenging situations.
- Organized, interactive educator and team player, who is driven by District, school, classroom, and student learning goals.
- Build strong learning environment.
Work History
02/2015 to Current
Professional Driving Instructor Needham Driving School / Parkway Driving School – Needham, MA
  • Engage and educate adult and teen students in a classroom setting for 30 hours a week, as well as in a Student Driver Vehicle for 12 hours of driving time.
  • Teach students about the Massachusetts driving laws, driver courtesy, how to perform safety checks and what to do in case of  an emergency.
  • Effectively communicate and connect with the students as I demonstrate how to safely operate a motor vehicle.
  • Patiently work one on one and in a small group setting while accompanying novice drivers with a wide range of skills as they apply their knowledge behind the wheel.
  • Documented student's driving and observation hours.
11/2011 to 04/2014
Certified Personal Caregiver Private Consultant / Home Instead Senior Care – Wellesley, MA
10/2008 to 08/2011
Special Education Paraprofessional Norwood Public School – Norwood, MA

  • Proven results in improved student learning outcomes and individual student emotional-social skills.
  • Developed and implemented structured, strength-based, student-centered, and highly modified trials and curriculum across specialist disciplines, including language arts, library, and physical education.
  • Collaborated effectively and proactively with students, families, teachers and administrators to support student learning in both home and school environments using ABA training.
  • Supervised classrooms, facilitating student activities and individual and group work stations.
04/1998 to 06/2006
Special Education Paraprofessional Boston Public Schools – Boston, MA
  • Engaged students in active learning, through multiple teaching aids and strategies, facilitating a lab cluster learning setting.
  • Incorporated learning modality principles into classrooms and individual instruction; developed and conduct inter-grade activities.
  • Counselled parents on behavior modification techniques to create consistency between home and school environments; improved learning outcomes through weekly home visits.
  • Facilitated music-based enrichment program to successfully engage students in emotional-social development and higher-order critical thinking.
  • Designed curriculum for reading and writing instruction according to Individual Education Plans.
  • Managed Talented and Gifted Program (TAG); selected reading materials and implemented interactive storytelling groups; cataloged data.
  • Bus monitor for regular education K – 5.
Education
1997
Associate of Arts:
Roxbury Community College - Roxbury, MA
1995
Child Growth & Development
 Urban College of Boston - Boston, MA

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