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Professional Summary

High-achieving content and media specialist with over 14 years experience as a customer service representative Sales professional and Content manager. Extensive experience in the entertainment industry across a variety of formats. Skilled at developing diverse and large client bases utilizing a variety of online platforms. Successful at acquiring new clientele while maintaining valued experiences with already loyal networks. A personable problem solver; most effective at uncovering clients' needs while developing and creating content to gain larger audiences.

Work History
  • Co-Founder & Community Manager
  • UPRISE LLC.
  • Miami, FL
  • January 2010 to March 2012
  • Collaborated with staff members and artists' representatives to improve exposure
  • Acted as liaison between artists and venues to solidify production aesthetics
  • Researched, developed and pitched events that reflected unique sensibilities of Uprise and community
  • Lead execution for 100% of ticket sales for each event
  • Responsible for creative design for prominent artists (Kid Cudi, DJ Crespo, EMKAY)
  • Video Editor & Youtube Channel Intern
  • StirFryTV
  • Orlando, FL
  • January 2011 to May 2012
  • Drafted and managed print, online and social media communications designed to promote company brand, image and values
  • Provided feedback to all departments on brand consistency in outbound communications
  • Served as primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts
  • Reviewed video and selected best footage for storytelling
  • Guest Service Representative
  • FOUR SEASONS - CUT BY WOLFGANG PUCK
  • Beverly Hills, CA
  • August 2014 to November 2017
  • Maintained productivity and quality standards at all times
  • Provided information about company products and services, and capitalized on up-sell opportunities
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Exemplified superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly, helping to earn CUT its second Michelin Star
  • Digital Content Manager
  • FANSEE Inc.
  • Los Angeles, CA
  • February 2015 to November 2017
  • Demonstrating the ability of the Fansee application's technology during festivals, concerts, etc
  • Actively explored new and unique strategies to grow business's Social Media presence
  • Raised brand awareness through consistent marketing efforts and product campaign launches
  • Guided development, production, promotion and financial aspects of Fansee Inc
  • Senior Customer Service Representative
  • University of Miami
  • Miami, FL
  • February 2018 to January 2019
  • Monitored patient flow throughout the day to ensure that everyone was taken care of properly
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Liaised with patients and physicians to ensure patient comprehension of treatment plans
  • Watched flagged patient accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns
  • Patient Benefits Advisor
  • University Of Miami Hospital
  • Coral Gables, FL
  • January 2019 to Current
  • Lead team of Patient Access Representatives in providing outstanding customer service to patients requiring assistance for explanation of their insurance benefits, estimated cost of procedures
  • Verified and advised patients of their financial responsibilities for their respective plans of treatment
  • Created estimated which Increased upfront collections for procedures by 53% between Feb 2019 and June 2019
  • Responsible for creating over $5.6M in estimate amounts due, where over $3.2M estimate amount arrived, representing 71% in potential collections and generating over $878K in upfront collections. From Feb. 2019 through July 2019
  • Liaised with Doctors and patients with focus of preventing delay in patient's treatment plans
Skills
  • Bilingual in Spanish
  • Workflow management
  • Physical and Digital marketing
  • Social and New Media
  • Competitive and strategic planning
  • Exceptional interpersonal communication
  • Territory management
  • Capability and scalability planning
  • Multidisciplinary team collaboration
  • Reporting and documentation
  • Content scheduling
  • Research
  • Digital channel management
  • Wine expert, Sommelier
Education
  • Master of Science - Media Management
  • University of Miami
  • Miami, FL
  • May 2020
  • Professional Certificat in Business Administration - Business Administration And Management
  • University of Miami
  • Coral Gables, FL
  • May 2020
  • Bachelor of Fine Arts
  • University Central Florida
  • Orlando, FL
  • 2012
This resume is created in 7 minutes.
Personal Summary
Autonomous self-starter with 13 years of management experience and excellent communication skills.  My background in education and leadership, coupled with my passion for learning have prepared me to hit the ground running in a new career.
Core Qualifications
  • Excellent written and oral communication skills
  • Demonstrated ability to to work autonomously while developing and reaching challenging goals
  • Ability to build new skill sets quickly, while maintaining high work standards
  • Adept at performing professional evaluations based on specified guidelines
  • Ability to work within and understand state/federal regulations
  • Experience as a health and nutrition instructor in a state funded program
Professional Experience
08/2006 to Current
Assistant Principle/Special Education Supervisor Saginaw ISD － Saginaw, MI
04/2005 to 08/2006
Principal/Special Education Supervisor Montcalm Area ISD － Stanton, MI Responsible for overseeing all aspects of the school, including grant reporting, staff evaluations and student evaluations.  During my time here I also managed the foodservice staff, ensuring that they were ServSafe Certified. Through this experience I developed an understanding of food safety guidelines and requirements.
01/2003 to 08/2005
Teacher Consultant and Assistive Technology Coordinator Clare-Gladwin RESD － Clare, MI
08/1998 to 08/2003
Elementary and High School Special Education Teacher Beaverton Rural Schools － Beaverton, MI
06/1992 to 09/2003
Summer Training and Education Program (STEP) Midland County ESA － Midland, MI
06/1992 to 05/1997
Educator Education and Training Connection － Midland, MI State funded program in which I taught health and nutrition, computer training, child development and preschool education
Education
2005
Specialist Degree: Education Specialist, Educational Leadership, Special Education Directorship Saginaw Valley State University － Saginaw, MI, United States GPA 3.97/4.00 
2000
Master of Arts: Master of Arts in Teaching Saginaw Valley State University － Saginaw, MI, United States GPA 3.97/4.00 
1990
Bachelor of Science: Bachelor of Science in Education Central Michigan University － Mount Pleasant, MI, United States
Focus on Math, Reading and Child Development
GPA 3.37/4.00
This resume is created in 7 minutes.
Experience
11/2014 to Current
Distribution Coordinator Tipton and Hurst － Little Rock, AR
  • Verify contents of inventory loads against shipping papers
  • Communicate customer complaints, requests, and feedback to company management
  • Established long-term customer relationships through prompt and courteous service
  • Practice safe and secure loading methods to avoid damaging goods
08/2014 to 06/2015
Distance Education Coordinator Lisa Academy Charter School － Little Rock, AR
  • Communicates and follows up with online instructors as to student support issues around grades, course attendance, participation, and other processes such as re-test requirements
  • Serves as a student advocate to provide direction and support by creating and monitoring processes that will ensure student success in the online environment
  • Performs other duties and responsibilities as assigned by supervisor
08/2013 to 12/2013
Teaching Assistant DIA (Den Islamisk Arabiske Skole) Muslim Private School － Copenhagen, Denmark
  • Arranged and developed core curriculum objectives
  • Provided assistance to children in any area of educational development, primarily focused in English
  • Assisted leading teacher in any class activities and/or lesson plans
  • Cultivated an expansive classroom atmosphere, focusing on areas of improvement and engagement
06/2013 to 05/2014
Student Driver Grinnell College Student Health & Counseling Services － Grinnell, IA
  • Provided transportation to off-campus medical and mental health appointments in Grinnell
  • Scheduled and transported students to local pharmacies
11/2011 to 12/2013
Associate Producer Erasing Boundaries on KDIC 88.5 FM － Grinnell, IA
  • Shot and edited video for broadcast productions
  • Took pictures of individuals, families, and small groups, either in-studio or on location
  • Performed maintenance tasks necessary to keep equipment working properly
Education and Training
2014
Bachelor of Arts: Sociology Grinnell College － Grinnell, IA, United States
  • Major GPA: 3.2
  • Muslims in the West comparative analysis project (Gothenburg, Sweden)
  • Social Capital and Cultural Diversity Council (Istanbul, Turkey)
  • Cultural analysis and development (Barcelona, Spain)  
Skills
  • Proficiency with Microsoft Office, Excel, Fl Studio
  • Videographer and basic video editing knowledge
  • Facebook, Twitter, Yahoo, Google Analytics
  • Creative problem solving, communications, teamwork and conflict resolution, public speaking and presentation expertise
This resume is created in 7 minutes.
Summary
Self-driven highly motivated proven sales and management professional with strong leadership and interpersonal skills. Educator, presenter, relationship builder and organized to develop and maintain marketing plan. Thoroughly understands client needs and effectively manages team to optimize customer satisfaction and increase sales. Strong marketing initiative.
Skills
  • Physician Sales Presentations
  • Management
  • Certified Instructor
  • Educator
  • Skilled in Microsoft office
​
Experience
11/2014 to Current
Practice Manager/MBS Coordinator/Educator Baptist Health Weight Loss － New Albany, Indiana
  • Deliver Sales Presentation to physicians to increase patient referrals-no target provided, cold call within 50 mile radius
  • Collect and analyze data to grow beyond baseline
  • Increase referral base by 40% quarter over quarter
  • Increased sales revenue by 25% over a one-year period. 
  • Manage multiple facets of growing practice encompassing both surgical and non-surgical weight loss.
  • Incentives to increase referrals and decrease attrition
  • Deliver 1-2 sales presentations per week asking for on the spot commitment
  • Accountable for practice budget and adherence.
  • Lead a team of Health Coaches, Dietician, Nurse, registration staff and physicians.
  • Coordinate Bariatric program accreditation.
  • Ensure quality measures are met according to the MBSAQIP accreditation.
  • Last year doubled Bariatric program census
08/2006 to Current
Certified Group Fitness Instructor YMCA of Greater Louisville － Louisville, Kentucky
  • Self-promotion and networking to build a following of class participants 
  • Create customized classes based on demand
  • Responsible for building class numbers  through word of mouth referrals
  • Built volume up to 15 classes per week
  • Personal fitness consulting as requested by members
  • Provide positive feedback and build lasting relationships.​​
  • Motivate and challenge health seekers.
03/2008 to 06/2012
Nutrition Education Coordinator Pennyrile Allied Community Services － Louisville, Kentucky
  • Business to business program selling of outreach program
  • Build and maintain trust of key stake holders in schools such as Family Resource Directors and Principals 
  • Teach nutrition education programs primarily in the Jefferson County School system to students and teachers.
  • Promote healthy eating and lifestyles at different health and community events with information and resource tables.
  • Passion for working with public to initiate positive health outcomes
  • Independently called and built school accounts
Education and Training
Bachelor of Science: Health and Sports Science/Wellness Coaching University of Louisville － Louisville, KY Health and Sports Science/Wellness Coaching
Associate of Arts: Business Administration Ashford University － Louisville, KY Business Administration

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