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Professional Summary

Exceptionally detail-oriented Management Professional with over 20 years of expert level business and operations management experience coupled with a willingness to take on added responsibility to meet requirements and deadlines. Seeking the opportunity to apply extensive administrative and financial knowledge to improve processes of compliance and operational success.

Work History and Experience
Volunteer Administrator, 08/2017 to Current
Three Rivers Bread Basket Three Rivers, CA
  • Organize and implement monthly food distribution to Three River residents and refer families to food resources and outreach programs.
  • Maintain new Client Intake computer system in compliance with government requirements and regulations.
  • Confer with representatives of local food distribution organizations, Central California Food Bank and FoodLink, to assess and meet our community needs.
  • Maintain certification requirements for quality assurance program, on site evaluations and internal audits.
Business Consultant, 08/2018 to 05/2019
Pulley Tax Service Downey, CA
  • Provided personalized business consulting for startup tax business in areas of marketing, budget and logistics.
  • Developed operational strategies for new client assessment and current client retention.
Human Resources Manager - Contract position, 04/2017 to 07/2017
Compac Sorting Equipment - OfficeTeam Visalia, CA
  • Contract position managing the human resources needs as the company transitioned to new ownership.
  • Conducted employment and job evaluations resulting in quality job specifications.
  • Ensured compliance and directed employees in immigration and visa matters.
  • Coordinated employment and recruiting events.
  • Submitted employment offers to prospective employees.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Maintained appropriate and confidential filing of personal and professional documentation.
  • Answered a high volume of email inquiries.
  • Filed paperwork and organized computer-based information.
Office Manager / Senior Tax Consultant, 01/2007 to 10/2016
Triple Check / H & R Block Lakewood, CA
Office Management and Human Resources Role
  • Developed and facilitated all new-hire orientations, maintained employment records and contracts, skill and continuing education requirements for staff of 19 hourly office and tax professional employees.
  • Developed and maintained internal control and processes for payroll and commissions of tax professionals.
  • Achieved increase each year in client retention by hiring superior personnel and quickly and efficiently resolving any complaints or concerns expressed by clients or employees.
  • Ensured proper tax compliance processes were in place and followed.
  • Attended national meetings to ensure company compliance and advanced tax training for personal and educational licensing requirements.


Tax Preparation and Client Consultant Role

  • Prepared and filed Federal and State tax returns. 
  • Reconstructed accounting, bookkeeping and tax records from clients checks, statements and cash receipts for tax compliance and audits.
  • Analyzed and researched technical and complex tax issues for clients. Designed and developed tax and bookkeeping strategies for clients in the entertainment industry, small business owners and rental investors to individually educate each client in their daily and tax records.
  • Designed and developed tax and bookkeeping strategies for clients in the entertainment industry, small business owners and rental investors to individually educate each client in their daily and tax records.
  • Directed all phases of application and maintenance of workers compensation, unemployment claims, social security and disability benefits, green card and work authorizations for clients.
  • Educated and advised clients on selection of life and health insurance, 401(k) and other retirement plans. 
Consultant / Purchasing Manager, 03/1994 to 12/2006
Complete Design Systems Norwalk, CA

Program design and implementation 

  • California Highway Patrol Basic Inspection of Terminals (BIT) Program for Motor Carrier Safety Regulations. 
  • Controlled Substances and Alcohol Testing (CSAT) Program of the Federal Motor Carrier Safety Administration.
  • The Hazardous Materials Inventory and Business Emergency Response Plan Program required by the Los Angeles Fire Department Fire Prevention Bureau.
  • Safety Management including OSHA weekly safety meeting requirements. 
  • Estimating and Purchasing Department procedures and policies.
Skills
  • Articulate and detailed
  • Highly organized and accurate
  • Works well under pressure and deadlines
  • Practices due diligence
  • Maintains high confidentiality
  • Outstanding verbal/written communication
  • Dependable and flexible
  • Proficient in training new employees
  • Complex problem solver
  • Decision-making ability

  • Database entry and management
  • Computer and MS Office proficient
  • Technical and scientific writing
  • Strong customer/vendor relations
  • Excellent phone and communication Skills
  • Program planning and development
  • Accounting and Expense Reports
  • Money Reconciliation and Deposits
  • Project Management
  • Sales / Marketing
Education
Master of Science: Molecular Physiology and Biophysics University of Southern California - Los Angeles, CA

Bachelor of Science: Physiology and Exercise Science University of Southern California - Los Angeles, CA

Register Tax Preparer and PTIN: Current
California Tax Education Council (CTEC) and Internal Revenue Service (IRS)
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Professional Summary

Organized, detail-oriented educator with over twenty-two years of experience, including more than fifteen years of tutoring and teaching experience at the undergraduate and graduate levels. Flexible, compassionate problem solver with ability to prioritize and work independently or on a team. Proficient in traditional writing pedagogies and a willing, ongoing learner of technology-enhanced teaching methods.

Skills

• Familiarity with multiple citation styles

• English grammar, punctuation, and spelling
• Multimodal teaching applications
• Writing, revising, editing, and polishing

• Articulate and well spoken

• Approachable communication style

Work History
09/2005 to Current Lecturer II University of Southern Maine | Portland, ME
  • ENG 201, Creative Writing 2012 to present - ten sections; University of Southern Maine, Portland and Gorham
  • ENG 100, College Writing 2012 to present - thirteen sections, scheduled to teach one online and two face-to-face sections in Fall 2018; University of Southern Maine, Portland and Gorham
  • ENG 104, Enriched College Writing 2008 to 2013 - seventeen sections; University of Southern Maine Portland, Gorham, and Saco
  • ENG 120, Introduction to Literature 2009 to 2011 - three sections; University of Southern Maine, Portland
  • ENG 009, Developmental Writing 2006 to 2007 - two sections; University of Southern Maine, Portland
  • FRS 180, Academic Self-Management 2005 to 2006 - two sections; University of Southern Maine, Portland
02/2015 to Current Case Manager/IEP Coordinator Child Development Services-York | Arundel, Maine

• Single contact point within the CDS system for catchment area families
• Coordinating and scheduling meetings that require the coordination of multiple individuals' calendars; facilitate conferences; record meeting minutes
• Identify and select contracted service providers; complete evaluation and service referral processes
• Coordinate therapeutic services across agency lines; assist in developing transition plan from preschool to public school; screenings and observations
• Communicate in person, by phone, and by e-mail with families, therapists, medical personnel, daycares, and preschools
• Prepare Special Education documents; record communications synchronously and asynchronously; data entry; database maintenance; paper files
• Maintain documentation appropriate to Procedural Safeguards under IDEA 2004, Chapter 101; thorough understanding of confidentiality and FERPA regulations

08/2015 to 05/2017 Professional Writing Consultant University of New England - Portland Campus | Portland, Maine
  • Offered writing support and consultation for graduate students, primarily in Occupational Therapy, Physical Therapy, Dentistry, Nurse Anesthesia, and Social Work fields
  • Familiar with terminology specific to several healthcare professions
  • Provided ongoing writing and pre-publication support of up to two years to writers of theses, dissertations, capstone projects, and research projects, including multi-author research articles
  • Guided student writers, through a coaching model, toward independently utilizing  discipline-specific citation manuals
  • Assisted students drafting letters, program and scholarship applications, statements of purpose, and other professional writings
  • Explained error patterns in student writing, modeled options for adjusting syntax, diction, grammar, and punctuation
  • Utilized gradual release methods to support students learning to recognize error patterns and deploy revision strategies independently
  • Recognized organizational lapses in student writing, facilitated student revision toward a logical, reader-friendly style
  • Aided students organizing research, detecting consistencies and inconsistencies among sources, recognizing gaps in research, and creating writing plans
  • Taught student writers concision and clarity techniques.
03/2015 to 03/2015 Temporary Grader Bowdoin College | Brunswick, Maine
  • After a professor suffered a medical emergency and was unable to return to teaching, provided grading services for essays written in an introductory-level course in Shakespearean Drama.
09/2003 to 05/2009 CRLA-Certified Master Tutor University of Southern Maine | Portland, Maine
  • Supported students in small groups and one-on-one in Writing, Study Skills, ESOL Conversation, and ESOL Writing
  • Helped students in essay composition, planning, drafting, revising, editing, and polishing their work with fading support
  • Articulated challenge areas in student writing, presented ideas to remediate errors, encouraged students to attempt revisions first with support and then independently
  • Provided specialized learning and writing support to deaf, blind, and medically fragile students as well as to students with severe anxiety, depression, Autism Spectrum Disorder, ADHD, PTSD, medication-related side effects, and impaired intellectual functioning due to traumatic brain injury
  • Consulted with writers of theses and dissertations.
11/2008 to 02/2013 Co-Owner VeritasDolls Ragdoll Cattery | Arundel, Maine
  • Managed business finances
  • Maintained the VeritasDolls website and blog to boost internet traffic, advertise expected litters, and announce cat show awards
  • Researched, sought, and obtained genetic testing, veterinary care, and feline health optimization
  • Interviewed, checked references of, selected kitten buyers
  • Researched legal responsibilities and drafted sale contracts
  • Arranged travel, hotel accommodations, and meals nationwide and in Canada
08/2006 to 05/2008 English Teaching Assistant University of New Hampshire | Durham, New Hampshire
  • Instructor: ENGL 401, First-Year Writing 2006 to 2008 - four sections; University of New Hampshire, Durham
09/2005 to 06/2006 Dissertation Editor Dr. Sarah Lockridge | Portland, Maine
  • Dissertation Editor: "Conceptions of Power and Empowerment: A Case Study of Women's Associations in Ségou, Mali" by Sarah Lockridge, submitted to the Faculty of the College of Arts and Sciences of American University in Partial Fulfillment of the Requirement for the Degree of Doctor of Philosophy in Anthropology - 2006.
08/1998 to 06/2003 Educational Technician Mildred L. Day Memorial School | Arundel, Maine
  • Worked one-on-one and in small groups to teach K-3 children reading and writing skills under teacher supervision; conducted reading assessments for K-8 students; participated in PET meetings; daily recess, lunch, and bus duties.
06/1997 to 08/1998 Teacher's Assistant Country Lane Nursery School | Arundel, Maine
  • Worked with children aged three to five in nursery school and daycare environments.
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Summary
telesales consultant with more than 2 years of experience .  Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Accomplished, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert
Skills
  • Conflict resolution
  • Communications audits
  • Internet marketing
Value analysis
  • Marketing materials development
  • Re-seller relationship optimization
  • Client acquisition
Experience
Telesales Consultant 02/2015 to 08/2017 t-mobile one touch direct Tampa, fl Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Improved customer ratings by 20%.
Built customer loyalty by placing follow-up calls for customers who reported product issues. 
Properly directed inbound calls in phone queues to improve call flow.
Education and Training
High School Diploma 1999 wade hampton high school hampton, SC
This resume is created in 7 minutes.
Summary

University Graduate looking for an engaging teaching opportunity. Passionate, dynamic teacher with experience in a variety of classroom settings. Dedicated to students' growth and development. Extensive experience managing youth. Committed to investing in and mentoring students in order to help them succeed.

Skills
  • TESOL certified ESL instructor
  • Effective, dynamic teacher
  • Strong leader
  • Good communicator
  • Motivated, task oriented
  • Standard First Aid and CPR certified
  • Advanced Wilderness First Aid certified
Experience
01/2017 - Current Teacher/Volunteer Gateway Christian Community | Winnipeg , MB

Assisted in the installation and operation of two community English class. Worked as both a conversation leader and classroom teacher, managing a fun, engaging classroom that fosters both learning and relationship. 

04/2015 - Current Teacher/Expedition Leader Canadian Cadet Program | Winnipeg , MB

Taught 12-18 year old cadets a wide variety of subjects, including citizenship, leadership, instructional techniques, wilderness survival, and outdoor adventure skills. I have also been employed as an expedition team leader on a variety of backcountry adventure trips, ranging in duration from 3 to 18 days. My responsibilities in this organization include office administration, day-to-day management of classes and teams, formal instruction, and individual youth mentorship. 

05/2017 - 05/2017 Educational Assistant The King's School | Winnipeg , MB Worked as an educational assistant during a staff member's brief absence. Assisted in classrooms ranging from Kindergarten to Grade 10
05/2018 - 06/2018 Teacher Great Heights Academy | China

Responsible for managing four different international classes ranging from elementary to high school age. Developed and taught my own curriculum during 6 week posting at GHA. Subjects included English Literature, ESL, World Geography, Drama, and Public Speaking. 

During my time at GHA, I effectively managed a variety of classes, establishing clear ground rules of respect, responsibility and teamwork. I worked to mentor and develop students in both academic and personal areas. I assessed student learning in a variety of ways, including formal quizzes and tests, but also group activities, games, and projects. 


Education and Training
2014 Kaléo Certificate Briercrest College and Seminary | | Caronport, SK, Canada
2017 Occupational Training Course Canadian Armed Forces RCSU NW J3 Training School | | Winnipeg, MB, Canada

CF training course in youth education, instructional techniques and classroom management. 

2018 Bachelor of Arts: Intercultural Studies Providence University College & Theological Seminary | | Otterburne, MB, Canada
2018 TESOL Certificate Providence University College | | Otterburne, MB, Canada