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Professional Summary
Professional writer and editor with more than 12 years of experience creating and editing content for local, national and international audiences. TEFL certified dedicated and passionate educator, adept at crafting lesson plans to cater to diverse group of students in the classroom as well as one-on-one settings.
Core Qualifications
  • Copy Editing
  • Proofreading
  • Content Writing
  • English Instruction
  • Lesson Planning 
  • Tutoring
Professional Experience
English Language Tutor Sep 2017 to Current
 LTC Language Solutions － Washington, DC
  • Teach English language skills to students from young learners to adults in private, personalized sessions.  
  • Provide lessons to business professionals encompassing a range of skill-building activities for speaking, writing and reading with a focus on business topics. 
  • Design lesson plans focused on age and level-appropriate material.
English Language Instructor Jan 2016 to Current
 Education First － Washington, DC
  • Provide lessons to students as a substitute English instructor (Feb 2017-current). 
  • Instructed students in a classroom setting, using various teaching methods such as open discussions, lectures, and games.
  • Utilized technology including online activities, iPads and PowerPoint presentations to supplement classroom activities.
  • Prepared weekly quizzes and assign presentations.
  • Monitored students' progress through weekly tracking and grades.
English Language Tutor Feb 2017 to Sep 2017
 Global LT － Washington, DC
  • Provided lessons to business professionals encompassing a range of skill-building activities for speaking, writing and reading with a focus on business topics.
  • Organized supplementary materials in English for all students.
Travel & Lifestyle Writer and Editor May 2012 to Current
 Freelance － Chevy Chase, MD
  • Creator of lifestyle blog, emeraldcitychic.com, featuring health, lifestyle and travel topics
  • Produced travel articles for matadornetwork.com reaching 12 million unique monthly visitors (July-October 2016)
  • Published "The Guide: Osaka" on luxury dining for Elite Traveler magazine (Asia Edition 2014), reaching almost 500,000 unique visitors per month  
Contributing Editor Apr 2016 to Sep 2016
 Karuna Outdoor
  • Edited and formatted travel articles for karunaoutdoor.com, with over 950 followers
  • Checked for spelling, punctuation, grammatical or typographical errors.
  • Edited copy according to AP style guidelines
  • Selected appropriate images and captions for each article 
Online English Tutor Aug 2014 to Aug 2016
 NEW School － Osaka, Japan
  • Conducted monthly English sessions via Skype for adult students enrolled at NEW school based in Osaka, Japan.
  • Prepared conversational lessons on a range of topics including health, family, and travel.
English Language Teacher Apr 2014 to Apr 2015
 Apple English House － Osaka, Japan
  • Instructed more than 70 kids per week in a classroom setting along with a Japanese co-teacher.
  • Taught small group sessions twice a week for students ages 12-17.
  • Organized games and other recreational activities to promote English learning.
ESL Assistant Instructor Sep 2013 to Mar 2014
 The Family Place － Washington, DC
  • Worked with a co-teacher to instruct adult students on English speaking, writing and reading skills.
  • Assisted with lesson planning and instruction of young learners on English speaking skills through games, songs and field trips.
ESL Instructor Aug 2009 to Nov 2009
 Columbia College － Takoma Park, MD
  • Developed interesting course plans to meet academic needs of students.
  • Instructed students in the areas of reading, writing and listening.
  • Prepared and administered written tests and issued grades in accordance with performance.
Technical Writer Oct 2010 to Apr 2012
 Public Broadcasting Service (PBS) － Alexandria, VA
  • Produced and edited technical documents including operations manuals, security documents and system requirements documents
  • Created and edited more than 400 knowledgebase articles and FAQs for technical support site to aid PBS engineers 
  • Monitored use of site by tracking metrics including readership, keyword searches, number of hits and pages per visit 
Communications Consultant Nov 2007 to Jun 2008
 InterAction － Washington, DC
  • Served as Managing Editor for April and May 2008 issues of monthly humanitarian and development magazine, Monday Developments, reaching 160 member organizations and 5,000 readers.
  • Created press releases and attended media events to raise awareness of global poverty.
Education and Training
TESOL Certificate, English as a Second Language 2009 The Language House － Genoa, Italy
Master of Arts, Print Journalism 2002 Syracuse University － Syracuse, NY
Bachelor of Arts, English 2001 St. Mary's College of Maryland － St. Mary's City, MD
Languages
  • Native English speaker
  • Conversational Spanish speaker
This resume is created in 7 minutes.
Professional Summary
A dedicated customer service representative that is driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
  • Cooperative Team Member
  • Microsoft Office, Excel, PowerPoint Proficiency
  • Quick Learner
  • Excellent Analytical Skills
  • Outstanding Interpersonal Skills
  • Bilingual (Spanish/English)
  • Honest and Have Integrity
  •  Positive Attitude
  • Adapter Learner
  • Energetic and Organized
Work History
Salesman, 11/2015 to Current
 Self-Employed – Houston, Texas
  • Responded and documented all customer inquiries and comments thoroughly and professionally
  • Placed special merchandise orders for customers
  • Worked night and weekend shifts during holiday season, securing $300 in of orders in 1 week
  • Answered customer questions about product availability and shipment times
English Instructor, 01/2015 to 05/2015
 International Language Program – Vilnius, Lithuania
  • Educated about 20 students in the basics of English grammar and conversational speaking
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises
  • Implemented reading and writing workshops to increase student literacy and support school reading programs
  • Planned, implemented, monitored, and assessed lesson plans​
Customer Service/Data Entry, 05/2015 to 11/2015
 Preventive Pest Control – Houston, Texas
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Contacted customer to follow up on concerns, questions, payments, new applications
  • Answered an average of 30 calls per day by addressing customer inquiries and solving problems

Education
Bachelor of Arts: Recreational Management, Current
 Brigham Young University-Idaho - Rexburg, Idaho
Affiliations
  • Student Ambassador -December 2013-April 2014
  • Hmong Association Activity Director -January 2014-April 2014
This resume is created in 7 minutes.
Summary
Looking for employment as an instructional designer, or related position, within intermediate/higher education that suits my expertise and experience levels.
Experience
eLearning Specialist Sep 2017 to Current
 Algoma University － Sault Ste Marie, ON
  • able to work collaboratively with a team of instructional designers, media developers, systems developers, subject matter experts and clients/partners   
  • Able to apply Adult Ed/ instructional design methodology to all learning and development initiatives including, conducting front-end design analysis, determining learning objectives, designing course materials and curriculum, designing learning evaluations     
  • Able to develop the right instructional strategy and the appropriate structure; with pre-class activities, presentations, learners participation, practice problems, case studies, and evaluations    
  • Focus on the expected outcomes, based on the audience's prior skills, experience, expectations and needs, and design a course based on the available technology, budget and time.     
  • Able to create well written, well designed, and aesthetically pleasing.     
  • knowledge and application of eLearning authoring tools (Rise, Articulate, Storyline, Presenter, Adobe CC), LMS systems (Moodle, Blackboard, Desire to Learn ect), industry trends and opportunities 
  •  Knowledge of HTML5 and JavaScript, packaging e-Learning courses, with SCORM & AICC compliant standards     
  • ​review of materials to assure quality assurance (i.e. Quality Matters)     ·   
  • all your materials ADA compliant, so you need to know how to caption and use the accessibility programming for web design.
  • Possess interdisciplinary knowledge, cross-cultural competency, as well as commitment and passion for learning and technology.     
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  •  ​Highly organized and have a keen eye for detail in regards to layout, interactivity, and learner immersion.
International Student Support Officer Sep 2012 to Sep 2017
 Algoma University － Sault Ste. Marie, ON
  • tasked with providing advising services specific to international students, including assistance with regard to international application, admissions, and registration processes and cultural transition support
  • Responsible for co-hosting trimester International Student Orientation Program (ISOP) and the provision of continuous on-campus support for International students
  • Developing, coordinating and delivering specialized cultural, religious and social events and services for international students
  • Coordinator of the Algoma University Homestay Program (AUHP) including the recruitment, coordination, and administration of the AUHP as well as the ongoing monitoring of each placement
  • Coordinator of the Algoma University Ambassador Program (ASAP), a first-semester mentoring service
  • Lead role in the development and design of new English for Academic Purposes Program (EAPP) and Bridging Program (BP), both accredited by Languages Canada
  • Lead role in the development of effective blended learning environment and evaluating emerging technologies for ESL@Algoma.
English Instructor Mar 2009 to Aug 2012
 Hongik University
  • responsible for teaching freshmen conversational classes, high-intermediate level grammar classes, and English for Specific Purposes (ESP) courses such as Employment English and Debate for Beginners developed synchronous and asynchronous classroom environments using Moodle.
English Instructor Mar 2004 to Feb 2006
  • Joongbu University Majon, Korea accountable for instructing freshmen conversational classes and low-intermediate level English classes assgined to work at the Korean National Statistical Office (KNSO) as a final editor and Business English teacher.
Education and Training
Bachelor of Arts, Geography/Physical Education 2016 University of Ontario Institute of Technology － Oshawa, Ontario, Canada familiar with how to set up state-of-the-art, online interactive environments knowledgeable about how to effectively promote collaboration among peers using educational software and/or web 2.0 tools familiar with learning theories and how to effectively set up student-centered curriculum for a broad range of students Teaching English to Speakers of Other Languages (TESOL)
Bachelor of Education Lakehead University － Thunder Bay, Ontario, Canada
BEd
Intermediate 1996 Lakehead University － Thunder Bay, Ontario, Canada
Skills
Academic, art, Business English, interpersonal, oral, concise, curriculum design, editor, English, instruction, instructing, Korean, materials, mentoring, Office, organizational, policies, problem-solving, processes, recruitment, research, seminars, sound, teacher, Teaching, time management, workshops, written, writing skills
This resume is created in 7 minutes.
Education and Training
2004
Bachelor of Science Degree: Psychology and ST. SCHOLASTICA'S COLLEGE － MANILA PHILIPPINES Psychology and
March 2004
Bachelor of Arts: Guidance and Counseling Guidance and Counseling
Experience
04/2017 to Current
IT Analyst/Help Desk DHL Supply Chain － San Jose, Costa Rica
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations. Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Created new account, reset passwords and configured access for users.
04/2013 to 11/2016
Withdrawal Accounting Specialist Silverarrow Marketing, Sabana Sur Costa Rica － Sabana Sur, Costa Rica
  • Assessed customer needs and responded to questions.
  • Worked with customer service to resolve issues regarding withdrawals.
11/2011 to 03/2013
Retention/Sales Representative Silverarrow Marketing － Sabana Sur, Costa Rica
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Cold-called prospective customers to build relationship.
07/2011 to 02/2011
Telephone Sales representative CCP Global Support － Rohrmoser, Costa Rica
  • Cold-called prospective customers to build relationship and offer auto-warranty programs.
  • Established new customer accounts.
  • Informed management of special sales and service issues.
03/2011 to 07/2011
Telephone Sales representative CNG Data Solutions － San Pedro, Costa Rica
  • Cold-called prospective customers for education programs
  • Fielded an average of 60 customer service calls per day.
05/2009 to 03/2011
Telephone Sales representative ADMAX MEDIA － San Pedro, Costa Rica
  • Cold-called prospective customers for education programs
  • Fielded an average of 60 customer service calls per day.
02/2008 to 04/2009
Internal Intermediate Writer/Researcher UNIWORKS INCORPORATED, Philippines
  • Wrote and researched academic essays, research papers, term papers and other written materials.
  •  Proofread and reviewed paper content
02/2008 to 01/2009
HR Recruiter/ Trainer JIGU CORPORATION
  • Interviewed and Screened applicants for the ESL teacher position.
  • Coached, improved and regulate new teachers with the proper neutral accent, teaching methods/styles and website navigation.
01/2005 to 02/2008
Team Leader/Online English Instructor JIGU CORPORATION
  • Teach English, Business English, IELTS, TOEIC, TOEFL reviews Conducted level tests to potential Korean students Developed test and modules for student's use Organized team building programs and facilitated the workshops and activities during the event.
05/2004 to 11/2004
Human Resource Assistant/ Recruitment Specialist ACCENTURE PHILIPPINES － Makati City, Philipppines
12/2003 to 03/2004
LAMBS HOME CARE CENTER
  • Administered Psychological Tests and made Psychological Reports On substance abused patients.
  • Facilitated activities for therapy and did counseling to assigned patients.

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