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Professional Summary
  • Energetic Barista with strong time management skills who thrives in a fast-paced, dynamic environment.
  • Early elementary school teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.
  • Motivated newspaper reporter and managing editor offering exceptional writing and copyediting skills, as well as in-depth knowledge of newsgathering.
  • Speedy and efficient
  • Up-selling
  • Cooperative team player
  • Title 1 knowledge
  • Flexible and adaptive
  • Conflict resolution
Work History
Barista 11/2015 to 03/2017
Starbucks Garland, TX
Responsible for all positions, including point of sale in store and drive through, store support, and coffee bar. Managed morning rush of hundreds of customers daily with efficient, levelheaded customer service. Resolved customer disputes with tact and professionalism. Greeted and connected with every customer, recommended drinks and pastries. Maintained clean and organized work space, enabling coworkers to locate resources and product. Maintained calm demeanor during high volume periods.

Volunteer Coordinator 12/2015 to 02/2016
Magdalen House Dallas, Texas
Volunteered at an alcohol detox facility for women an average of 15 hours per week. Scheduled and supervised volunteers tand those with community service hours. Collected and entered statistical data into databases with speed and accuracy. Maintained up-to-date and accurate program files and records. Wrote and distributed news releases. Worked in Excel, Microsoft Word, and MailChimp. 
Kindergarten Teacher 08/2005 to 08/2009
Quinlan ISD Quinlan, TX
Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Observed and assessed student performance and kept thorough records of progress. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Received proficient to exceeds expectations on all professional evaluations. 
Head Start Teacher 08/2002 to 08/2005
Royse City ISD Royse City, TX
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive. Attended professional development workshops focused on learning goals and classroom management. Conducted small group and individual classroom activities based on differentiated learning needs. Planned and supervised field trips and parent events.
Managing Editor 08/1994 to 08/2002
Rockwall County News Rockwall, TX
Wrote factually correct, concise and engaging news stories within tight deadlines. Networked with various school, city and business organizations to gather multiple perspectives on issues. Captured visual content and edited general assignment stories. Sold and designed ads.
Bachelor of Science: Journalism East Texas State University - Commerce, TX
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  I have been at Jefferson Franklin Community Action Corporation for 25 years  where I taught in a Head Start classroom with three to five year old for 17 years.   I have been a Lead Teacher in a Head Start classroom responsible for supervision of staff and curriculum planning.  I moved to management position as a Education Coordinator where I supervised staff at multiple sites.  I am organized and reliable and can relate to teachers in a classroom setting. I am well-versed in Early Childhood Education and have provided training to staff in a variety of early childhood topics.  I take initiative in leading projects that will enhance staff's professional development.  I have good communication skills and use a team approach in solving problems.   I am currently working as a School Readiness Coordinator to develop and facilitate the coaching system.  I provide staff with strategies and resources for the classroom curriculum.  I have a passion for teaching and have a strong commitment to staff and families that I serve.
  • Positive and cheerful
  • Active listener
  • Behavior management techniques
  • Classroom management
  • Management Professional
  • Exceptional organizational skills
  • Head Start program knowledge
  • Certified in Early Childhood Education
  • Infant, toddler and preschool curricula
  • Preschool educator
  • Complex problem solver
  • Employee training
  • Highly organized
  • Cultural sensitivity
  • Accurate record keeping
  • [State] regulatory compliance
  • Playful
  • Special-needs childcare
  • Proven team leader
School Readiness Coordinator 08/1994 to Current Jefferson Franklin Community Action Corporation Hillsboro, MO
Education Coordinator 08/2010 to 03/2016 Jefferson Franklin Community Action Corporation Hillsboro, MO
Lead Toddler Teacher 04/1998 to 08/2010 Jefferson Franklin Community Action Corporation Hillsboro, MO
Head Start Teacher 09/1994 to 04/1998 Jefferson Franklin Community Action Coorporation Hillsboro, Mo
3rd and 4th Grade Teacher 08/1990 to 05/1994 Strain-Japan Elementary School Sullivan, MO
Education and Training
Bachelor of Science: Early Childhood Education 1989 Southeast Missouri State Cape Girardeau, MO
Bachelor of Science: Elementary Education 1989 Southeast Missouri State Cape Girardeau, MO
Activities and Honors
Missouri Head Start Association
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Obtain a position as a preschool teacher that will utilize my strong dedication to children's development and to their educational needs

Skill Highlights
  • Site Supervisor Permit
  • 16 years of experience working with young children and families
  • Bilingual in English and Spanish
  • Computer skills
  • Demonstrates ability to create and maintain safe and motivating surroundings for young children
  • Decision making,critical thinking, organizing and planning

  • High aspirations in the field of Child and Adolescent Development
  • Very Creative person, self motivated and persistent
  • I am committed to do the best in any position that I acquire
  • Effective skills in providing information to parents about child development
  • Flexible to different situations
  • Self motivation,initiative with a high level of energy

Anaheim City School District Anaheim, CA Head Start Teacher 08/2007 to Current
  • Responsible for providing an emotional and safe nurturing environment for the growth and development of children cared for in the program;involve parents and families in students activities.
  • Ensure and implement Head Start program curriculum that meet the needs of all children, families and staff.
  • Develop and submit lesson plans in accordance with established policies, and format;plan and provide instruction and activities to children indoors and outdoors;lead and supervise various activities;take attendance.
  • Other responsibilities: scheduled home visits as assigned,provide information and referral services as needed,plan and conduct parent conferences, rules and regulations as needed,conduct and record student observations.
  • Ensure to complete and submit daily meal count form, parents sign in and out forms, and in-kind forms at the end of the week to Head Start office.

Volunteers of America North Hollywood, CA Site Supervisor 08/2001 to 07/2007
  • Mentored teachers, facilitated site meetings, attended site supervisor meetings, assisted Family Advocate with parent site meetings.
  • Responsible for collecting,reviewing and providing feedback as needed on: teachers lesson plans, children assessment tools and observations, and end of the month paperwork.
  • Classroom covered when needed
  • Ensured licensing requirements were in compliance and agency policy and procedures were being followed at site.
  • Coordinated field trips at site and ensured that they were appropriate for students.
  • Completed performance appraisals of teaching staff at site.

31 St. PTSA District Latchkey Program Van Nuys, CA After School Teacher 08/1999 to 07/2001
  • Responsible for planning age appropriate learning activities for children.
  • Provided a health and safety learning environment for children.
  • Assisted students with homework assignments.

Bachelor of Arts: Child Development 2007 Cal State Northridge University, Northridge, CA, Los Angeles

Associate of Arts: Child Development 2000 Los Angeles Valley College, Valley Glen, CA, Los Angeles

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Professional Summary
 Attentive Customer Service Representative with 4  years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Engaged on building a business, prospecting and recruiting distributors, selling products, meeting customers needs, obtaining orders and giving an excellent customer service. As a former teacher, skills in strategic management and effective discipline. Exceptional ability to establish cooperative, professional relationships with staff and administration. Clear communicator who prioritized students' success, as well as their holistic development.  
  • Motivation for Sales
  • Self-motivated
  • Fast learner, coachable
  • Strong written and verbal communicator
  • Goal-oriented
  • Positive and friendly
  • People-oriented

  • Retail merchandising experience
  • Detail-oriented
  • Call Select communication systems
  • Excellent work ethic
  • Strong interpersonal skills
  • Eleads  CRM
Work History
Business Development Center Agent , 12/2016 to 09/2017
Kuhn Honda Tampa, FL
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Asked open-ended questions to assess customer needs.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Sales Consultant/ Sales Representative, 10/2013 to Current
Mary Kay Cosmetics Lutz, FL
  • Servicing existing customers, obtaining orders and establishing new accounts by planning and organizing daily work, schedule to call on existing or potential customers or new distributors.
  • Adjusting the contents of sales presentations according to the type of customer and the specific needs or preferences.
  • Focusing sales efforts by studying existing and potential competition.
  • Monitor competition by gathering current marketplace information in pricing, products, new products, delivery schedules, customer service, etc.
  • Resolve customer complaints by investigating problems, developing and applying solutions, making recommendations to team members.
  • Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in related events.
  • Contributing to team effort by accomplishing related results and giving recommendations to team members.
Stock Manager, 07/2015 to 07/2016
Forever 21 Brandon, FL

Preschool Teacher, 08/2012 to 10/2013
Mary Go Round Child Care Riverview, FL

Head Start Teacher, 09/2002 to 10/2010
New York Foundling, Centro Zaida Fernandez Coamo, PR

Kindergarten Teacher, 08/2001 to 05/2002
S.U. Silvia Torres Torres Elementary School Villalba, PR
Business Development Associate, 11/2017 to Current
David Maus Toyota Sanford, FL
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Negotiated prices, terms of sales and service agreements.
Bachelor of Science: Elementary Education, 2001
Pontifical Catholic University of Puerto Rico - Ponce, PR
Elementary Education