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Summary

Collaborative, versatile, and flexible QA Analyst with experience testing software, hardware, web and mobile applications.

Skills

  • Enrolled in University of Minnesota Coding Boot Camp 
  • JIRA and Confluence
  • qTest
  • Basic SQL
  • HTML, CSS, Javascript
  • Excel
  • Charles
  • Postman
Experience
07/2015 to 07/2017
Software Quality Engineer SmartThings － Minneapolis, MN
  • Collaborated with product and engineering to develop test plans for new functionality.
  • Tested new functionality and perform end-to-end testing of cloud-services and mobile app.
  • Created, maintained and executed regression test plans and cases for cloud-services.
  • Performed and documented results of exploratory API and mobile app testing.
  • Wrote detailed bug reports that include the environment, mobile app builds, expected results, steps to reproduce, customer impact, relevant logs, urgency of issue.
  • Researched issues using Sumo, device logs and user specific logs.
  • Lead SQE on International Team, tested translation of mobile app.
12/2014 to 07/2015
Business Process Analyst Bloom Health Company － Minneapolis, MN
  • Streamlined implementation process for new products.
  • Managed production support tickets for quicker resolution with partner company.
  • Collected requirements for tools that lowered implementation times by several hours per client.
  • Trained and provided ongoing support for new Client Configuration Team.
  • Analyzed operational impacts of new services and products to ensure viability of extended platform.
03/2014 to 11/2014
Implementation Analyst Bloom Health Company － Minneapolis, MN
  • Developed process used to implement 70 + groups on new platform.
  • Independently learned functionality of new platform and successfully configured business requirements.
  • Developed project plans for implementation of business requirements on new platform.
  • Provided quality assurance testing of configurations.
06/2013 to 02/2014
Implementation Specialist Bloom Health － Minneapolis, MN
  • Documented implementation processes and developed requirements for improvements and enhancements.
  • Collected, reviewed, implemented and provided user acceptance testing of medical, dental and vision products.
  • Collected, reviewed, implemented and provided user acceptance testing of group setups.
  • Managed process for testing new 834 files.
  • Collected, analyzed and implemented qualifying event requirements.
08/2012 to 05/2013
Billing Specialist Bloom Health Company － Minneapolis, MN
  • Compiled and analyzed member eligibility discrepancies.
  • Provided monthly invoices, including reconciliation, communication with providers and posting invoices.
11/2011 to 07/2012
Cash Applications Specialist BioScrip, Inc. － Eden Prairie, MN
  • Processed payments received from individuals and insurance providers.
10/2010 to 10/2011
ESL Paraprofessional Bloomington Public Schools － Bloomington, MN
05/2008 to 06/2010
High School Biology Teacher Saint Paul Public Schools － Saint Paul, MN
Education
2013
Bachelor of Science: Accounting Metro State University － Saint Paul, MN
2011
Secondary Science License: Education Hamline University － Saint Paul, MN
2006
Bachelor of Arts: Biology Saint Olaf College － Northfield, MN

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