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Community Outreach Specialist skilled in case management and quantitative and qualitative data analysis with over 20 years in healthcare and social services.
Delivery Attendant
July 2012 to Current
Loews Portofino Bay Hotel Orlando, FL
  • Delivers food and amenities to guests
  • Gives support to other departments
  • Performs serving, cleaning, and stocking duties in establishment
  • Ensures consistent high quality of plate presentation
  • Consistently adhere to quality expectations and standards

Eligibility Specialist
April 2011 to July 2012
Place of Comfort Longwood, FL
  • Provided mental health support to clients, and connected them with community resources.
  • Managed caseloads and acted as an advocate for client rights.
  • Developed workable solutions for recurring problems for individuals and families.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Assessed patient and delivered comprehensive case management services.
Intervention Specialist
April 1996 to June 1999
Miracle of Love Orlando, FL
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Maintained thorough case history records and wrote detailed reports.
  • Practiced cognitive behavioral, motivational enhancement and structural family therapy.
  • Evaluated and addressed individual client needs and concerns.
  • Presented case history material for review and discussion with other staff members.

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Personable and proactive Mental Health Counselor focused on building positive rapport with a diverse range of clients. Critical thinker who thrives under pressure.

  • MS Office Suite expert
  • Group behavior and dynamics
  • Case planning
  • Skilled mediator
  • Exceptional problem solver
  • Natural leader
  • Compassionate
  • Child Protective Services (CPS) knowledge
  • Conflict resolution training 
Parent Counselor Jan 2016 to Current
Seven Hills Foundation Worcester, MA
  • Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
  • Complete parent intakes, determine eligibility, and assess fees in conjunction with EEC policy.
  • Compiled relevant information and resources for clients to support them regarding child care needs.
  • Manage reassessments, terminations, and changes within caseload.
  • Responsible for updating and maintaining client files.
  • Inform supervisor of parent and/or provider complaints and help mediate problems.
  • Work closely with local DTA and EEC offices and have knowledge of current state child care policies.
  • Pursued ongoing education and training opportunities to further develop professional skills.
Family Intervention Specialist Oct 2015 to Jan 2016
Youth Villages Worcester, MA
  • Provided treatment in individual families' homes and in a wide array of settings and communities.
  • Held family sessions with each family 3 times a week scheduled.
  • Provided on-call availability to families during the week, one weekend each month.
  • Worked independently and entered documentation into a data entry system.
Social Work Intern Jan 2015 to May 2015
Department Of Children and Families Worcester, MA
  • Shadowed and observed social workers on daily work activities.
  • Provided case management method based on counseling clients and provided services for the protection of children.
  • Tracked and monitored individuals during supervised visits.
  • Transported children to and from different locations, such as school, doctors' appointments, and supervised visits.
  • Attended schools, courts, and coordinate with multiple agencies to provide nurturing homes for children and their families.
Direct Care Worker Jul 2014 to Jul 2015
Department of Developmental Services DDS Worcester, MA
  • Provided in-home assistance to individuals to promote a sense of independence.
  • Supported individuals with proper communication and provide them with empathy, respect and dignity.
Relief Residential Counselor Jun 2014 to Mar 2015
You Inc. Village Residential Program Worcester, MA
  • Mentored, counseled, and supervised 10 - 20 students, ages 10 - 17.
  • Evaluated residents' behavior and promoted coping skills that reset positive behavior.
  • Assisted residents with daily activities.
Volunteer/Teacher's Assistant Oct 2013 to Jun 2014
African Community Education Worcester, MA
  • Provided relocation assistance to immigrant and refugee students from various African countries.
  • Facilitated students' extracurricular activities, such as dance and arts and crafts activities.
  • Attended events and provided support in building community awareness of programs.
Summer Counselor Jan 2012 to Jun 2012
You Inc. Bruce Wells Scholars Upward Bound Worcester, MA
  • Mentored, counseled, and supervised 100 student scholars, ages 15 - 18.
  • Evaluated scholars weekly and ensured evaluations were completed by deadlines.
  • Designed curriculum and facilitated African dance course.
Internship MSW Internship Worcester
  • Collaborate with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students. 
  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations. 
  • Provide crisis intervention to students when difficult situations occur at schools.
  • -IEP -Behavior charts -Home Assignments
Education and Training
Bachelor of Arts degree, Sociology Psychology May 2015 Framingham State University Framingham, MA Sociology Psychology 3.56/4.0
Masters of Social Work May 2018 Wheelock College Boston, MA
FSU Christian Fellowship, Black Student Union - member Alpha Lambda Delta, Vice President * Facilitated monthly team meetings to collect ideas from members * Coordinated and executed social and academic activities FSU Framingham RAMMS Program, Mentor * Supported and guided first-year students through the transition from high school to college
Fluent in West African Twi and English
arts, case management, child care, child care, counseling, client, clients, data entry, documentation, English, mediate, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, policies, supervisor
Additional Information
  • EXTRACURRICULAR ACTIVITIES FSU Christian Fellowship, Black Student Union - member Alpha Lambda Delta, Vice President * Facilitated monthly team meetings to collect ideas from members * Coordinated and executed social and academic activities FSU Framingham RAMMS Program, Mentor * Supported and guided first-year students through the transition from high school to college

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Professional Summary
Proactive, results focused professional with a history of strong decision making, problem solving and interpersonal skills throughout the health care environment.  An extremely well organized, detail oriented, analytical and insightful individual who can adapt to the quick pace of the healthcare industry.  Strong communication skills and industry knowledge.
  • Extensive knowledge of ICD-9 CPT4 HCPCS and DRG billing and coding
  • Good knowledge of medical and surgical terminology and disease process as related to coding
  • Efficient medical documentation auditing for code appropriateness and guidelines
  • Thorough understanding of contract Medicaid and Medicare reimbursement terminology
Work History
911 Dispatcher, 10/2016 to Current
Burnett County Government Center Siren, WI
  • Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
  • Management and maintenance of warrants, orders of protection, stolen property, missing persons, runaway juveniles.
  • Responsible for dispatching Police, Fire, and EMS calls for the county. Provide accurate details to officials with emergency information and details of locations and situations.
Crisis Intervention Specialist, 06/2012 to 10/2016
Northwest Passage Riverside Webster, WI
  • Provided complete support and guidance to crisis victims.
  • Provided skill-based training to people in distress and follow up with their rehabilitation.
  • Maintained and updated databases and files of residents and their progress in the program.

Billing Specialist, 11/2011 to 06/2012
Webster Eye Associates Webster, WI
  • Scheduled appointments, registered patients, answered phones.
  •  ICD-9 CPT4 HCPCS and DRG billing and coding
  • Submitted bills for reimbursement to private insurers Medicaid and Medicare.
  • Randomly audited charts for accuracy of coding as assigned.
  • Entered appropriate medical codes into the hospital's billing system.
  • Maintained chart records and billing records and maintained confidentiality.
Transplant Financial Coordinator, 05/2003 to 11/2011
UnitedHealthCare Duluth, MN
  • Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance.
  • Interact with Transplant Clinical teams to obtain treatment plans and discharge planning in order to begin the insurance verification process.
  • Interact with Clinical teams prior to patient's financial clearance to provide key information and data regarding benefits, support and patient financial liability.
  • Prepare financial packets based on each individual patient's benefits, financial interview, and calculated estimated expenses.
Wisconsin Law Enforcement Standards Board Certification: 2017
Wisconsin Indianhead Technical College - Rice Lake - Rice Lake, WI
EMT - Emergency Medical Technician Certification : 2012
Wisconsin Indianhead Technical College - Rice Lake - Rice Lake, WI
Associate of Science: 1998
Anoka-Ramsey Community College, Coon Rapids Campus - Coon Rapids, MN
High School Diploma: 1996
Webster High School - Webster, WI

This resume is created in 7 minutes.
Skilled teaching professional with over a decade of experience creating learning environments that nurture children's individual and collective learning needs 
  • Education Specialist Instruction Credential-Early Childhood Level II
  • Creative lesson plan development
  • Differentiated instruction
  • Hands-On learning instructional methods 
  • Extensive experience working with special needs students
  •  Coaching Emotional Intelligence 
  •  Conflict resolution techniques
  • Cultivating relationships and collaboration with parents 
August 2007 to June 2011
San Diego Unified School District San Diego, CA Taught a preschool class of 8-9 students with developmental and/or physical disabilities. Applied various teaching methodologies and strategies to fit the needs of the individual student.. Conducted home visits with students and their families to offer support and train parents in areas of need. Developed various types of parent communication strategies (newsletters, daily notes, parent surveys) to increase parent involvement in the preschool class.
August 2005 to June 2007
Poway Unified School District Poway, Ca Launched an integrated preschool program consisting of students with autism and general education students.  Created a hands on learning environment using the Creative Curriculum to develop a classroom that fostered the development of play and social skills. Trained and managed a staff of  5 paraprofessionals. Created IEPs and led IEP meetings. Served as a master teacher for student intern from San Diego State University.
January 2005 to March 2005
San Diego Unified School District San Diego, CA Led a reverse mainstream preschool class with children with developmental and physical disabilities. Designed and implemented lesson plans which embedded individual goals and objectives. 
December 2002 to January 2005
The Institute for Effective Education, Children's Workshop San Diego , CA Taught children with autism ages 4-11  in a non public school setting using the principles of Applied Behavior Analysis. Conducted developmental assessments. Constructed and implemented IEP's and Behavioral Intervention Programs. Supervised and trained instructional assistants on the implementation of each child's educational program.
October 2001 to June 2002
Institute for the Redesign of Learning Pasadena, CA Assessed and provided special educational services to identified children in Head Start programs. Guided transdisciplinary relationships with parents and staff at Head Start through child observation, behavior management and modeled teaching
August 1998 to May 2001
CHIME institute for Children with Special Needs. Collage of Education, California State University Northridge , CA Developed and implemented strategies that supported the engagement of children with special needs in typical preschool and kindergarten classrooms. Modified and adapted activities from High-Scope and Creative Curriculum to facilitate children's growth, development and achievement of IEP objectives.
August 2011 to Current
Happy Little Bookstore Corona, CA
Own and operate an e-commerce business specializing in children's literature. Source, organize, sell and ship inventory through Amazon fulfillment program. Answer customers' questions and address problems and complaints. Process shipments and maintain organized stock. Process all sales transactions accurately and in a timely fashion.
Education and Training
San Diego State University San Diego, CA; Education Specialist Instruction Credential Level II -Aug 2006
California State University Northridge Northridge, CA: Bachelor of Arts in Communication Disorders- May 2001