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Skillful Lead Teacher resume

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Professional Summary

Experienced customer service associate professional with strong leadership and relationship-building skills.


Skilled customer service associate with experience in the wawa industry.


Experienced server with over 3 years of experience in Chilis inc. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Conflict resolution
  • Staff development
  • Client assessment and analysis
  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership
Work History
SERVER, 04/2017 to Current
 Chili's Grill & Bar – Cincinnati, OH
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of some new customers per month, generating growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Consultant, 11/2018 to 01/2019
 Signet jewelers – Cincinnati, OH
Lead Barista, 03/2017 to 07/2017
 Scrumbles cafe – Montgomery, OH
  • Made and served multiple café beverages per day with speed, quality and consistency.
  • Memorized recipes for multiple specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Accurately took to-go and special orders via phone.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Served individually made coffee drinks to over multiple customers daily.
  • Memorized ingredients and recipes for multiple specialty drinks.
Barista, 08/2018 to 12/2018
 Starbucks Corp – Cincinnati, OH
  • Made and served numerous café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Served individually made coffee drinks to over numerous  customers daily.
  • Memorized ingredients and recipes for numerous specialty drinks.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
Customer Service Associate and Shift Leader, 06/2014 to 02/2017
 Wawa Inc. – Egg Harbor City, New Jersey
  • Trained multiple employees in multiple months.
  • Memorized ingredients and recipes for multiple specialty drinks.
  • Served individually made coffee drinks to over multiple customers daily.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Achieved sales goals and service performance requirements of $amount through new customer sales.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Managed customer relations and customer service through daily communication and interaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Food Runner , 09/2016 to 11/2016
 Chickies and Petes – Egg Harbor Township, New Jersey
 My responsibility as a food runner was to check and make sure all the food was properly prepared and carry out as many dishes as I was capable of to the server and the tables if needed while providing great customer service.
Assistant teacher, 03/2017 to 11/2017
 Rainbow Child Care Center – West Chester , OH
  • Maintained safety and security of all youth under care.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
  • Created new lesson plans based on course objectives.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Planned, implemented, monitored and assessed classroom instructional program.
Education
High School Diploma: 2016
 Cedar Creek High School - Egg Harbor City, New Jersey

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Job-winning Lead Teacher resume

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Professional Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Skills
  • Critical thinker
  • Pleasant demeanor
  • Works well under pressure
  • Cash drawer management
  • File Organization
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
Work History
Assistant Teacher Aug 2019 - Current
KinderCare Learning Centers Inc. Virginia Beach, VA
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
Sales Associate Feb 2018 - Apr 2019
Macy's Virginia Beach, VA
  • Processed customer orders and accurately entered into order system
  • Welcomed customers into the store and helped them locate items
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained records related to sales, returns and inventory availability.
Jewlery Sales Associate Jun 2017 - Mar 2018
Walmart Virginia Beach, VA
  • Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
  • Maintained records related to sales, returns and inventory availability.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Accepted and processed returns.
Brand Representative Aug 2016 - Apr 2017
Altar'd State 701 Lynnhaven Mall Virginia Beach, VA 23452
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals
  • Assisted customers in finding suitable products to meet their needs
  • Educated customers on different products
  • Maintained Cleanliness of the store
  • Handled and processed cash and credit card transactions.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
LPN: Nursing Medical Careers Institute Virginia Beach, VA
High School Diploma Green Run High School Virginia Beach, VA

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Experienced Lead Teacher resume

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Summary

Highly enthusiastic and experienced English Language Arts teacher and department leader who specialized in collaboration with colleagues and community leaders, disaggregation of data, management of students, and maximizing learning opportunities in diverse classroom settings.

Core Qualifications
  • Excellent classroom management
  • Motivating students
  • Essay writing technique development
  • Differentiated instruction
  • Instructional best practices
  • Effectively work with parents
  • Effectively communicate with community leaders and members
  • Digital literacy skills
Professional Experience
07/2019 to Current
Middle School English Language Arts Teacher Marion School District － Marion , AR
  • Covered English Language Arts standards as specified in the Curriculum Pacing guide set forth by the District and the Common Core State Standards.
  • Prepared syllabus listing semester coursework and projects for dissemination to students on first day of class.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Created exciting lessons on course material to educate and engage students in classroom.
  • Assigned reading and homework with reasonable deadlines and detailed instructions.
  • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Participated in workshops and training sessions to extend knowledge and improve skills set in Reading and Writing.
  • Evaluated and documented student learning and growth.
  • Attended and participated in staff meetings to learn new teaching strategies and brainstorm ideas to improve classroom presentations.
07/2018 to 05/2019
English Language Arts Lead Teacher Earle School District － Earle, AR
  • Communicate with teachers within the content team that need extra support.
  • Cultivate a collaborative and innovative professional environment to meet each teacher's unique instructional needs.
  • Conduct informal evaluations to provide feedback to teachers to improve instruction.
  • Model strategies to improve instruction.
  • Collaborate with administration to increase the quality of instruction among each content team.
  • Provide needed support within allowed limits.
  • Maintain professional, positive attitude and rapport with content teachers and all staff.
  • Facilitate content team meetings that focus on data and curriculum.
  • Document and provide constructive feedback and support for lesson plans of content team teachers.
08/2017 to 05/2019
Secondary English Teacher Earle School District － Earle, AR
  • Use school and public library resources to provide extra educational opportunities for students.
  • Collaborate cross-functionally with other subject teachers to build strong support networks and educational frameworks for students.
  • Build life-long learning skills and strong study habits in students to help each prepare for higher-level education.
  • Cultivate collaborative and innovative learning environment to meet each student's unique educational needs.
  • Assess student performance, behavior and social development and devise improvement strategies for struggling children.
  • Educate students on core principles and advanced concepts of Literature and Composition.
  • Integrate technology into classroom settings to engage students and diversify instruction.
  • Administer standardized ability and achievement tests and interpreted results to determine students' strengths and areas of need (ACT/AP).
  • Use a variety of teaching techniques to encourage student critical thinking and discussion in the English course.
  • Develop lesson plans to teach course materials according to schedule.
08/2004 to 06/2017
English Language Arts Mid-Level Teacher Earle School District － Earle, AR
  • Used variety of teaching techniques to encourage student critical thinking and discussion in grades 5, 6, 7, 8 English Language Arts.
  • Differentiated instruction to meet the needs of individual students.
  • Implemented research-based strategies to increase academic success of students.
  • Compiled and disaggregated  student data to improve instruction.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Created assessments based on targeted standards/skills
  • Designed lesson plans focused on age and level-appropriate material.
  • Created lessons of instruction that focused on real world experiences.
08/2007 to 05/2012
Head Girls Basketball Coach Earle School District － Earle, AR
  • Trained student-athletes during the off-season.
  • Reviewed game film and statistical reports for game operations.
  • Communicated effectively with parents and Boosters, including organizing and leading meetings.
  • Created and ran up-to-date and relevant drills.
  • Adhered strictly to rules and regulations of the activities department and the district.
  • Organized a season timetable and scouted other teams for tactical aims.
  • Managed the entire grade 7-12 girls basketball program, including camps, clinics and the Boosters program.
  • Motivated and encouraged student athletes to do their best during practices and games.
Education and Training
05/2020
Ed.S. Education Degree Specialist : Curriculum Director Arkansas State University － State University, AR
2017
Master of Science: Educational Leadership Arkansas State University － Jonesboro, AR, USA
2004
Bachelor of Science: Mid-Level Education Arkansas State University － Jonesboro, AR, USA
1998
Associate of Arts: General Education Mid-South Community College － West Memphis, AR, USA
Certifications

Arkansas Standard Teaching License

Advanced Placement Summer Institute (AP Lit & Comp)

Literacy Lab (Harding University)

Leadership

- Chaired the Middle School Department Professional Learning Community for three years (2015-2018)

- English Department Chair for three (3) years (2015-2018)

- Chaired the Prom Committee for Junior/Senior Prom (2017 and 2019)
- Selected to serve on the Leadership Team (2015-2018)
- Elected by staff to serve on the Personnel Policy Committee (2016-2019)

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