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Skillful Lecturer resume

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Professional Summary

Over 18 years of progressive experience in Telecommunication/ Service Provider Networks, Network Protocols and Security Systems. Comprehensive Cisco technology knowledge in design, implementation, operations and support. In-depth knowledge of deploying IP protocols and troubleshooting. Dedicated professional who finds creative solutions to prevent network security breaches. Proven success in autonomously handling projects and complex situations, leading team members to realize objectives and deliver desired outcomes.

EXPERIENCE AT A GLANCE
  • Large Telco/ISP networks with interstate MPLS backbone
  • Complex corporate and enterprise networks which spans over multiple states
  • Tier-2 Peering and IP Transit networks with multi-autonomous systems
  • Data centre network with low latency and high capacity
  • Business critical applications with large customer base
  • Corporate and SME networks hosted in cloud environment
  • Mobile packet core 2G, 3G, 4G(LTE) and VAS network with business critical applications
Key Projects and Deliverables
  • Participated in design, implementation, integration, testing and operations of group radius proxy server (GRAP) for authentication of all flavours of NBN subscribers across all brands(TPG, AAPT, iiNET and Internode)
  • Participated in implementation, testing and operations of legacy NBN data plans to Bundled CVC plans as encouraged by NBNCo 
  • Successful migration of iiNET IPoE subscribers into new TPG Bras Cluster under ASN:7545
  • QoS design and implementation: Traffic pattern classification, QoS design for VPN, testing of services and bandwidth analysis, implementation and provisioning
  • Successful upgrade of Huawei HAN (Heterogeneous Access Network) from M2F to M2H platform for higher capacity
  • Design, implementation and provisioning of "Corporate APN solution" on 2G, 3G, 4G(LTE) mobile packet-core (PS-Core) for corporate and government customers 
KEY STRENGTHS AND COMPETENCIES
  • In dept networking knowledge
  • Strong troubleshooting skills
  • Hands-on experience in Cisco, Juniper, Fortinet, Brocade, Alcatel, Ericsson, Huawei and Ciena platforms
  • Network security systems
  • Excellent presentation and communication skills
  • Exceptional analytical skills
  • Hands-on experience in Mobile Packet-Core and VoIP networks
  • Vendor Management
  • Project leadership
  • Tutoring, mentoring and skill/knowledge transfer
  • Business plan creation, budgeting and forecasting
  • Adaptive to changing environment
Work History
October 2017-Current Senior Network Engineer | TPG Telecom Pty Ltd | Sydney, Australia

Key Responsibilities:

  • Act as Tech Lead for my team 
  • Level-2 escalation point for major network outages which impact large number of customers. (Sev1, Sev2 Network faults)
  • Monitor network capacity and performance, as well as diagnose and resolve complex network problems under TPG Telecom Group(TPG, Soul, AAPT, PIPE, iiNET and Internode)
  • Plan and implementation of network enhancements, upgrades and changes
  • Prepare/provide "Incident Summary Report" for the Top Management on Sev1 and Sev2 Network faults
  • Mentoring junior engineers

Achievements:

  • Demonstrated strong analytical, troubleshooting and problem-solving skills
  • Consistent performance of fault resolution within SLA limits
  • Acquired and maintained advanced knowledge of routing and switching protocols, including OSPF, BGP, MPLS, and RSVP-TE
  • Improved customer satisfaction by minimizing network downtime
September 2014-October 2017 Network Engineer | TPG Telecom Pty Ltd | Sydney, Australia

Key Responsibilities: 

  • Troubleshoot BGP, OSPF, EIGRP, RIP, HSRP, STP, dot1q, QinQ, L2TP, MPLS and related technologies (L3VPN, L2VPN, VLL, VPLS) in multi-vendor multi-platform complex network environment
  • Responsible for monitoring and troubleshooting network issues related to AS7545, AS9942, AS17668, AS24130 & PIPE IX network comprising an extensive MPLS core network
  • Liaise with Tier1 and Tier2 upstream providers regarding eBGP and peering related issues.
  • Planning and assisting in emergency changes and after hours network/customer provisioning
  • Preparation of Network Operations documentations and reports and identified service improvement opportunities

Achievements:

  • Improved customer satisfaction by minimizing network downtime: Troubleshooting multiple site complex network issues for large corporate customers and technical knowledge sharing and obtained strong professional relationship with clients
  • Brought up new 100Gig peering with a US Tier1 upstream provider with smooth transition of  US peering traffic
  • Successfully migrated Soul NAPs from old hardware to new hardware and service cut-over with minimum impact to customers
January 2012-January 2014 Engineer – Business Support | MyNetFone Australia Pty Ltd | Sydney, Australia

Key Responsibilities:

  • Configuring Switches, Routers, Firewalls, VoIP devices of Business corporate customers
  • SIP calls routing and Virtual PBX configurations
  • Actively participate in weekly meeting and contributes to achievement of documented team goals
  • Providing on-call technical assistance for key corporate customers after business hours
  • Establish data security plan
  • Analyse user-generated trouble tickets to determine causes of problems and take appropriate action for resolution
  • Ran and analyzed call processing flows and traffic studies to determine optimum configurations

Achievements:

  • Surpassed client expectations: Promptly attended to customer faults complaints and speedy resolution while maintaining the SLA
  • Streamlined network issues: Analysed customer network issues and proactively update customers
January 2008-January 2011 Technical Consultant | Dialog Axiata PLC | Colombo, Sri Lanka

Key Responsibilities:

  • Design and implement End-to-End Data, Voice and Security Solutions for corporate customers
  • Design & implement security solutions like access controls, application security, physical & environmental security, risk analysis & risk management, business continuity & disaster recovery planning and operational security for corporate customers
  • Establishing and revising the standards in architectural designs of infrastructure and services for corporate customers
  • Technical operations, management and troubleshooting of FotiGate managed security solution, F5 BIG_IP nodes, Juniper and Crossbeam Firewalls
  • Planning & Operations of secure mobile packet core network elements SGSN, GGSN, e-DNS, i-DNS, Core routers, Juniper Firewalls, Checkpoint Firewalls and Crossbeam Firewalls

Achievements: 

  • Designed and developed corporate APN solution for corporate and government customers
  • Successful completion of WiFi Revamp project
  • Upgraded SGSN & GGSN Hardware and configured SGSN pooling
January 2010-January 2011 Visiting Lecturer | Aquinas University College | Colombo, Sri Lanka

Key Responsibilities:

  • Visiting lecturer - Undergraduate students of the Bachelor of Information Technology (BIT) Degree program of Aquinas University College, Colombo, Sri Lanka.
  • Modules Conducted: Data Communications, Mobile Communication Systems
Education
2006 Master of Science: Information Technology University Of Moratuwa, Colombo, Sri Lanka

Final thesis on “GSM Network based Vehicle Movement Monitor for Companies” Electronic version of the final thesis: http://dl.lib.mrt.ac.lk/handle/123/468
2003 Bachelor of Science: Management of Information System (MIS) National University Of Ireland, Dublin, Ireland
1998 Diploma in Computer Systems and Design: Computer Science National Institute of Business Management (NIBM), Colombo, Sri Lanka
Certifications
  • CCNP Routing & Switching (CSCO1)
  • CCNP Routing & Switching (CSCO1)
  • Reading for CCIE Routing & Switching

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Job-winning Lecturer resume

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Professional Summary
[Job Title] skilled at informing clients about banking products and services and recommending the best options to meet their needs. Excellent interpersonal skills. Versatile [Job Title] with background in banking and finance. Consistently meets bank and customer service standards. Results-oriented banking professional with over [Number] years in sales and branch management, loan management and general bank operations. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Motivated Bank Manager passionate about providing excellent customer service and exceeded expectations.
Skills
  • Goal-oriented
  • Team player
  • Organized
  • Flexible
  • Strong team-builder
  • Self-sufficient
  • Friendly
  • Friendly
  • Self-sufficient
  • Cheerful demeanor
Work History
Senior Lecturer, 03/2001 to Current
 Central Queensland Univeresity – Melbourne

Factory Manager, 01/2001
 TNK Electronic Mfg. Sdn. Bhd – Selangor, Malaysia
Assistant Production Planning Manager, 06/2000
 Panasonic Sdn. Bhd – Selangor, Malaysia
Sales Engineer, 09/1993 to 05/1996
 Duta Kalingga Pratama – Jakarta, Indonesia

Education
Ph.D.: Business Computing, 2011
 RMIT University - Melbourne, Australia
MBA: Business, 2008
 RMIT University - Melbourne, Australia
Master of Science: Information Systems, 1999
 Central Queensland University - Melbourne, Australia
Bachelor of Science: Management, 1998
 Central Queensland University - Melbourne, Australia
Bachelor of Science: Management, 1997
 Central Queensland University - Melbourne, Australia
Accomplishments
  • Improved loan production by [number]% in a span of [number] years.
  • Received the “[Name] Award” for exemplary performance and recognition for handling the largest account in the company.
  • Repeatedly received recognition from superiors for excellence in service.
Certifications
Additional Information
  • "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank

Top Lecturer skills

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Experienced Lecturer resume

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Professional Profile
Adaptable mathematician, scrupulously vigilant about details.  Superior analytic and critical thinking skills with the ability to learn concepts quickly. Focused on taking a systematic, quantitative approach to solving complex problems. Capacity to assimilate highly technical information. Experienced presenter with exceptional interpersonal communication and leadership skills. Accomplished public speaker with the ability to present material in a clear, concise and innovative manner.
Qualifications
  • Expertise in MS Excel
  • Extensive coursework in analysis
  • Strong grasp of inferential statistics
  • Understand machine learning algorithms
  • Adept with computer modeling
  • Quick and independent learner
  • Strong work ethic
  • Positive attitude
Professional Experience
Mathematics Lecturer 06/2009 to Current Southern Illinois University Edwardsville, IL
  • Sixteen years' experience successfully instructing adult learners to comprehend difficult math subjects.
  • Teach college classes in Calculus, Algebra, Trigonometry and Mathematics for Life.
  • Plan, manage and organize curriculum in a finite time period, meeting deadlines and goals.
  • Consistently receive positive evaluations from students and colleagues.
  • Thoroughly evaluate student progress and performance.
  • Communicate complex ideas in an understandable way.
  • Create tests, learning materials and reports.
Educational Assistant 01/2001 to 12/2009 St. Louis Community College Florissant, MO
  • Full-time tutoring in all levels of mathematics, physics, and chemistry to a diverse student population.
Education
Master of Science: Mathematics Southern Illinois University Edwardsville, IL
Bachelor of Arts: Mathematics University of California at Berkeley Berkeley, CA
Computer Skills
Languages: R, Octave, Python, C, C++ and J 
Operating Systems: Windows, Linux/UNIX
Software: Microsoft Excel, LaTeX, AutoCAD, Mathcad, Mathematica, and Maple 
Additional Study: Machine Learning-Stanford University/Coursera; Python-Code Academy 

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