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Summary

Dedicated, Loyal and Responsible Customer Service oriented.  Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Bilingual SPANISH
  • Customer service skills
  • MS Office proficient
  • Client-focused
  • Excellent communication skills
  • Accurate money handling
Experience
Office Clerk 01/2018 to 01/2019 Proxy Services Corporation Ronkonkoma, NY
  • Converted record files given by shareholder companies, into a tabulation system and assigned a proxy sequence number; which then along side team members cards were created, addressed and mailed.
  • Tabulated and scanned thousands of returned  proxy cards, telephone,  and internet votes daily.
  • Created final tabulation reports and affidavits for end of meeting dates. 
  •  Updated and maintained detailed documents, kept office records organized for optimal team performance.
  • Assisted in various mailings such as searches and fulfillments.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Office Assistant 02/2017 to 06/2017 AATR Orlando Orlando, FL
  •  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created expense reports using Microsoft Excel spreadsheets.   
  • Ensured all customers were greeted and directed upon entry.
  • Answered and screened phone calls promptly, courteously, and professionally.
  • Prepared outgoing mail and received incoming packages, File and/or scanned paperwork to correct folders.
  • Maintained a clean and welcoming office area at all times.
Tutor 09/2015 to 02/2017 Learn it Right Educational Center Orlando, FL
  • Created daily lesson plans for multi-level adult ESL classes. 
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Instructed, prepared and guided Adults through focused and individualized tutoring, for their GED, TOEFL and High School Diploma examinations. 
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.
Store Manager 01/2013 to 07/2015 Carvel Huntington Station, NY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  
  • Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Volunteer Representative 07/2011 to 01/2013 The Church Of Jesus Christ Of Latter-Day Saints Philadelphia, PA
  • Planned, supervised and executed all proselyting, welfare, and humanitarian activities within the designated geographical areas assigned.  
  •  Participated in group presentations, public speaking, lesson planning, taught English, all while maintaining  flexibility in demanding work environments.
  •   Trained both new and experienced missionaries as well as maintained records within designated zones.  
  •  Developed additional leadership and conflict resolutions skills while working with diverse group of people in an unfamiliar culture.
Education and Training
Bachelor of Science: General Studies 2020 Brigham Young University - Idaho Rexburg, ID, United States

3.2 GPA
Associate of Science: Psychology 2014 Suffolk County Community College Brentwood, NY, United States

3.5 GPA

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Professional Summary

Scientist with more than 1 year of experience performing testing in chemical analysis laboratories within the cGMP regulated environment of finished products. Additional possesses hands-on experience with Liquid Chromatography instruments and Dissolution Apparatus. Driven by working in an environment which encourages the employee to challenges themselves and grow, both personally and professionally.

Skills
  • Empower and LIMS expertise
  • Hands-on experience with U/HPLC
  • GMP/GLP knowledge
  • Small molecule experience
  • Bilingual Spanish and English
  • Microsoft Office proficiency
  • Critical Thinking
  • Computer proficient
  • Strong math skills
Work History
Associate Scientist/Scientist I, 10/2017 to Current
 Eurofins Lancaster Laboratories Inc. – Lancaster, Pennsylvania
  • Perform chemical testing such as Dissolution (Apparatus I & II), Karl Fischer, Content Uniformity, Assay and Degradations, and Appearance on finished products in a GMP environment.
  • Conduct testing in laboratory environment for stability studies, method transfers, and sample releases purposes.
  • Maintain a productivity of more than 98% and billable error per hour under 0.10.
  • Use Empower software to process sample analysis.
  • Documented experiment progress and observations, compiled data and organized findings for analysis.
Chemistry Tutor, 02/2016 to 05/2017
 Inter American University of Puerto Rico - Bayamón Campus – Bayamón, Puerto Rico
  • Provided assistance to various university students simultaneously by mentoring them in numerous courses, including: General Chemistry I and II, Analytical Chemistry, Organic Chemistry I and Biochemistry.
  • Identified and modified teaching techniques for the diversity of students learning process.​​
Volunteer Research Assistant, 08/2015 to 05/2016
 Inter American University of Puerto Rico - Bayamón Campus – Bayamón, Puerto Rico
  • Worked in the laboratory of Dr. Timothy Hendricks with minimal supervision and completed various experiments, mostly focused on immunohistochemistry of mice embryos, following a previously established method.
  • Presented the research project at the Junior Technical Meeting, in the Pontifical Catholic University of Ponce (oral presentation) and at the theater of the Inter American University, Bayamón campus (poster presentation). Received research grant twice for satisfactory fulfillment.
  • Contributed to understanding the use of the cryostat, where mice samples were prepared.
  • Supported beginner researcher students in their experimental processes.
Education
Bachelor of Science: Biotechnology, 06/2017
 Inter American University of Puerto Rico - Bayamón Campus - Bayamón, Puerto Rico

Minor: Industrial Chemistry

Overall GPA: 3.69

Honor: Magna Cum Laude
Community Service

Volunteer, VA Caribbean Healthcare System, San Juan, PR - 50 hours in pharmacy area (02/2017 - 08/2017)

Volunteer, San Juan Bay Estuary Program, PR - 40 hours in the water monitoring program (02/2017 - 07/2017)

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Professional Summary

Hardworking Customer Service Representative with 8 years of experience working with the retail and banking industry. Over these year, built a strong client relationship by creating an environment to build mutual trust. To ensure all customers feel valued, respected and supported, proactively providing them with advice on appropriate products and services. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Excellent written, listening, communication abilities
  • Skilled to contribute to a positive working environment
  • Critical and logical thinking and analyzing skills acumen
  • Capable to ensure customer problems are handled appropriately, escalating issues when necessary
  • Strongly Organized and decisive, time management and Organizational skills and also highly skilled in multi tasking and able to manage multiple priorities
  • Ability to work in stressful environment very calmly and possess experience in meeting targets and deadlines before time
  • Able to actively participate in the performance management process
  • Proven experience in providing excellent customer experiences
  • Skilled to plan and execute relationship building activities
  • Ability to understand and apply operating policies and procedures as per requirement
Work History
Customer Service Representative, 08/2019 to Current
 Scotiabank – Brampton , Ontario
  • Complied with internal controls and government regulations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers in fast-paced environment
Associate, 05/2014 to 09/2019
 Amazon Fullfilment Center – 6363 Millcreek Dr, Mississauga, ON L5N 1L8
  • Resolved the problems of the vendors regarding their goods and issues related to their products
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Communicated clear expectations and goals to each team member
  • Handled all vendor relations issues in a gracious manner and in accordance with company policies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Actively pursued personal learning and development opportunities
  • Determined vendor needs by asking relevant questions and listening actively to the response given by them and fulfilling directions received from them
Academic Tutor, 01/2011 to 01/2013
 Self-Employed
  • Coached students with special academic interests to fully pursue those subjects
  • Developed students' computer and technology skills through demonstrations and practice
  • Observed and evaluated students' performance, behavior , social development and physical health.
Document Specialist, 01/2003 to 01/2007
 ICICI Bank (Risk Containment Unit) India
  • Developed an efficient method to identity, contact and close business with existing and new customers in an exponential increase in financial results every quarter
  • Opened and properly distributed incoming mail
  • Answered and managed incoming and outgoing calls while recording accurate messages
Additional Information

Fluent in English, Hindi & Punjabi

Education
Master's in Mathematics : Mathematics Guru Nanak Dev University
Dipolma: Accounting Technology And Bookkeeping, 2019
 Stratford College - ON

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Professional Summary

A talented individual offering dynamic skills and a passion for working on a variety of projects.Master of Finance candidate at Tulane University  and Project Management Professional candidate with  90 hours  of documented PMI training .  Actively looking for a new position with an innovative  company.Rapidly adapt to new technologies and possess expertise with MS word , Power point  , Excel  , Access and broad range of  software

( Python , R, SQL and C++)

Skills
  • Process Engineering
  • Oil&Gas
  • Process Improvement
  • Microsoft Office
  • Project Management
  • English , French and Russian Fluency
  • Data Analysis
  • Corporate Finance
  • Risk Management
  • Insurance Policy Processing
  • Detail oriented
  • Quality Management systems
Education
Master of Finance: 02/2020
 Tulane University - Houston -Campus
Bachelor of Science: Chemical Engineering Odessa National Polytechnic University - Odessa , UA
Work History
Financial Services Consultant, 03/2019 to Current
 Primerica – Houston, TX
  • Recruited, trained and mentored junior financial and support staff.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. 
  • Worked with clients to assess and meet short- and long-term financial goal.
  • Contacted potential clients to pursue sales and gather funds.
Mathematics Tutor, 01/2019 to Current
 TakeLessons – Houston, TX

Improved overall students' average grades by a full letter grade by tutoring on a consistent basis and tracking their development throughout the semester, updating their parents weekly on their growth. Coached over 10 college students in Pre-Algebra, Algebra I & II, Geometry, and Pre-Calculus. Analyzed students' weak areas and aided in developing strong study habits and strategies to improve understanding while nurturing a respect for future applicability of the discipline. Processed all records required to document student's attendance and academic progress.
Certifications
  • Oil&Gas Industry Operations and Markets/Coursera
  • Certified Six Sigma  Green  Belt (CSSGB) / International Six Sigma Institute.
  • Project Management Techniques for Development Professionals/Inter-American Development Bank
  • Project Management Life Cycle / Rochester Institute of Technology

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