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Professional Summary
Highly successful non-profit professional with over 35 yearsin developing, implementing and managing community relations strategies and activities. Superb communication skills with talent in developing innovative programs and services for the Deaf.
Skills
  • Contract negotiations
  • Background in Deaf culture and language
  • Strategic objective execution
  • Public speaking talent
  • Non-profit management
  • Highly skilled leader
  • Proficient in American Sign Language
  • Self-motivated
  • Customer-oriented
  • Financial management
  • Excellent communication skills
  • Articulate and well-spoken
  • Critical thinker
  • High level of collaboration skills
Work History
Founder/Executive Director WHOLE ME, Inc. - Syracuse, NY 02/2003 - Current
  • Defined strategy and business plan for establishing WHOLE ME, Inc, with several other co-founders, 13 years in existence.
  • Nationally Certified American Sign Language Interpreter/Dual Certifications
  • Member of Executive Management Teams, Board and Committee member for numerous agencies.
  • Built strategic alliances with community stakeholdersthat resulted in a thriving non-profit organization.
  • Strong collaboration with various agencies, specifically with ACCES-VR, OCM BOCES and United Way with the focus on Deaf and Hard of Hearing programs and services.
  • Established numerous, ongoing programs and services for Deaf and Hard of Hearing individuals.
  • Exceeded growth in programs and services along with increased staffing that initiated a move to a larger and more accessible office location in 2016.
Adjunct Instructor: American Sign Language Onondaga Community College - Syracuse, NY 09/2001 - 05/2015
  • Planned and launched innovative, creative and effective American Sign Language campaigns for college students.​
  • Established and maintained external communications calendar, and managed scheduled assignments for ASL classes.
Video Relay Interpreter Sorenson Communications, Inc. - Syracuse, NY 05/2006 - 01/2012
Sign Language Interpreter Rochester Institute of Technology - Rochester, NY 09/2001 - 11/2005
Reserved Pool/High Visibility Interpreter and Liberal Arts Team
Faculty Instructor: Freshman Seminar National Technical Institute for the Deaf - Rochester, NY 09/2004 - 11/2005
Outreach & Transition Specialist National Technical Institute for the Deaf - Rochester, NY 11/2003 - 05/2004
Explore Your Future Counselor National Technical Institute for the Deaf - Rochester, NY 07/2003 - 08/2004
Transition Services
Educational Consultant-Grades 7-12 Northeast Technical Assistance Center 09/2002 - 05/2005
Post-Secondary Education Preparedness Network
Supported Employment Specialist/ASL Instructor Aurora of Central New York Inc - Syracuse, NY 05/1994 - 09/2003
Case Management, Supported Employment and Transition Services
Educational Interpreter/Job Coach Trainer Boces Onondaga-Cortland-Madison - Liverpool, NY 06/1994 - 09/2001
Education
Master of Science: Executive leadership Service Management Rochester Institute of Technology - Rochester, NY 2005
Bachelor of Science: Community and Human Services SUNY Empire State College - Auburn, NY 2000
Accomplishments
  • Person of the Year, 1999. Central New York Deaf Advocacy Council
  • Professional Service Award, 2000. Central New York Deaf Advocacy Council
  • Excellence in Service Award, 2002. OCM BOCES Program for the Deaf and HH
  • Individual Community Trustee Award, 2015. Leadership Greater Syracuse
Affiliations
  • CNY Youth Council
  • Deaf Issues Advisory Committee
  • Human Services Leadership Council
  • Deaf Advocacy Council
  • NY State Out-of-School-time Network
  • CNY Registry of Interpreters for the Deaf
  • National Registry of Interpreters for the Deaf
This resume is created in 7 minutes.
Professional Summary
Motivated professional possessing a strong commitment to quality customer service with a strong ability to effectively manage multiple projects of varying complexities coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing requests.
Skills
    • MS Office Suite
    • Strong account analysis skills
    • Savvy relationship-builder
    • Excellent time management skills
  • Experience using internal data bases
  • Proficient in MS Project
  • Research and Planning
  • Adaptability & conflict resolution
Work History
01/2011 to Current
Mutual of Omaha Bank Tempe, AZ
HOA Relationship Manager, 06/2011 to Current
Mutual of Omaha Bank Phoenix, AZ
  • Facilitate the day to day coordination of client request of varying complexities with accuracy
  • Manage a portfolio of 50 top tier management companies with over $500 million in deposits
  • Review transactions, watching for fraud, and ensuring all transactions are done in accordance of established policies and procedures
  • Prioritize and execute tasks to meet deadlines and SLAs
  • Answer homeowner calls to assist with making payments via echeck and credit card
Bank Operations Specialist, 02/2009 to 06/2011
Mutual of Omaha Bank Phoenix, AZ
  • Balance and maintain cash vaults for bank branches with accuracy
  • Reactivate and maintain dormant accounts
  • Facilitate account maintenance and death reclamations
  • Create and maintain job aids and standard operating procedures
  • Cross train team members.
  • Organized and removed online banking files no longer in use.
  • Processed quarterly Vault and ATM audits with a zero error rate.

Sign Language Interpreter, 01/2009
Michigan State University East Lansing, MI
  • Efficiently facilitate communication between hearing and deaf clients.
  • Work cohesively with team interpreter.
  • Adhere to the Interpreters Code of Ethics.



Member Service Representative, 01/2008 to 01/2009
LAFCU Credit Union Lansing, MI
  • Provide exceptional customer service to new and returning members to assist with member satisfaction.
  • Ensure perfect order of the daily bank operations by processing accurate banking transactions for members.
  • Train new employees on processes and operations to aid in the facilitation of a strong and knowledgeable team.
Education
Master of Science: Project Management, 2014
Northeastern University - Boston, MA

Associate of Arts: American Sign Language/Interpreter, 2008
Lansing Community College - Lansing, MI

Bachelor of Arts: Criminal Justice, 2006
Michigan State University - East Lansing, MI
Criminal Justice