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Objective

Positive and upbeat Customer Service Specialist bringing 2 1/2 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Education and Training
Bachelor of Science: Child Development and Family Studies 2017 North Carolina Agricultural and Technical State University, Greensboro, NC, United States Child Development and Family Studies GPA: 3.57
Experience
Amazon Customer Service Customer Service Agent 10/2017 to Current
  • Communicate with customers through phone while utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. 
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Help customers navigate through the website in order to find particular products. 
Kingstree Christian Academy Kingstree, SC Teacher 08/2017 to 05/2019
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Set and communicated ground rules for classroom based on respect and personal responsibility
  • Developed and implemented interesting and interactive learning media to increase student understanding of course materials
  • Used children's literature to teach and reinforce reading, writing, grammar and phonics
Guilford Child Development Greensboro, NC Student Intern 01/2017 to 05/2017
While interning with this site, I worked with two different programs: Family Success Center and Learning Together Literacy Program. I was offered part-time position after the completion of my intern.
Family Success Center: Assisted adult learner who were pursing their GED, helped with snacks and lunch, made calls to current and prospective students, and completed office work upon request. 
Learning Together Literacy Program: Worked with immigrant and refugee families and children. I assisted in the classroom with children ages 2-4. During my internship experience I help with writing lesson plans, developing age- appropriate activities, communicating effectively with parents, and engaged in Parent and Child Together Time (known as PACT). 
Just Bee Empowerment Group Greensboro, NC Mentor 09/2016 to 05/2017
  • Serve as a mentor to young girls who are students at Hairston Middle School in Greensboro NC.
Black Child Development Afterschool Literacy Program Greensboro, NC Tutor 09/2016 to 12/2016
  • Assisted students with homework and helped them with their reading skills.
North Carolina Argricultural and Technical State University Child Development Lab Greensboro, NC Student Volunteer 08/2014 to 04/2017
  • Maintained a child-friendly environment with access to outdoor activities.
  • Developed professional relationships with parents, teachers, and directors Worked closely with the site director, family care workers, classroom teaching team and other specialists.
 
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Smart Path- Washington Montessori School Greensboro, NC Student Tutor 10/2013 to 05/2014
  • Tutored students in various subjects.
  • Worked with groups of students on Pathematics days (an activity used with the students weekly).
Relevant Course Work
  • Introduction to Human Development, Child Development: Prenatal Through Early/Middle Childhood, Adolescence and Young Adulthood,  Foundations of Early Education and Family Studies, Applied Principles of Infant and Toddler Curriculum, Cultural Responsive Perspectives for Children and Families, Professional Development and Leadership in Early Childhood ,Family Life Education, Applied Research in Family & Consumer Sciences, Community of Practice Internships
Accomplishments
  • Golden Key National Honor Society, Kappa Omicron Nu Honor Society, Dean's List 2013- 2017, Certificate of Achievements Award, Alpha Kappa Mu Honor Society 
Skills
  • Excellent communication, team leader, director, access, organizational skills, reading, teaching.
  • Knowledgeable about creating learning spaces that supports children's needs 
Computer Skills
  • Microsoft Office (Word, Excel, Powerpoint), Internet Explorer, Safari, QuarkXpress
This resume is created in 7 minutes.
Professional Summary

Exceptional Student Education teacher who is engaging and enthusiastic about hands-on learning in both the general education and special education setting. Desires to incorporate technology and research-based instructional practices into an exceptional student education environment (InD, ASD, VE, Resource, etc).

Work History
01/2017 to Current
ESE Language Arts Co-Teacher/ K-5 ESE Teacher Orange County Public Schools – Orlando, FL
  • Instructed students with disabilities, including Specific Learning Disability (SLD), Autism Spectrum Disorder (ASD) and Intellectual Disabilities.
  • Implemented and taught a life skills program.
  • Designed and implemented a point system to encourage positive behavior.
  • Redirected students using Positive Behavior Support (PBS).
  • Redirected poor behavior using the positive reinforcement method.
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group.
  • Organized instruction material, including constructing bulletin boards and setting up work areas.
  • Attended monthly staff training sessions.
  • Collaborated with General Education Language arts teacher to plan and teach 4 English Language Arts classes.
  • Facilitated support for students in ELA classroom.
  • Created Testing accommodation reference documents for 6th grade ESE students.
  • Facilitated support for 6th ELL students with minimal English language proficiency.
01/2016 to 05/2017
Student Intern Claywell Elementary School/ IND Classroom – Tampa, FL
  • Organized instructional material, including constructing bulletin boards and setting up work areas.
  • Attended IEP meetings.
  • Collaborated with cooperating teacher to complete an Individualized Education Plan for multiple students in a classroom for students with intellectual disabilities.
  • Instructed whole group lessons in an InD classroom.
  • Planned whole group instruction for students in different grade levels and ability groups.
  • Implemented specialized curriculum.
  • Used research-based assessments to assess student reading and math levels.
  • Discussed students' behavior and academic performance with parents.
  • Attended IEP Matrix training.
  • Attended IEP reevaluation meeting.
  • Led activities that developed students' physical, emotional and social growth.
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group.
  • Redirected poor behavior using the assigned positive reinforcement method.
  • Created strategies to meet the needs of students with various disabilities.
  • Designed activities to improve phonemic awareness.
  • Created lessons for Response to Intervention (RTI) groups.
  • Instructed students with disabilities, including Autism, Down Syndrome and other intellectual disabilities.
06/2016 to 07/2016
Student Intern Pepin Academies – Tampa, FL
    • Co-taught students in grades 9-12 with various cognitive disabilities with 2 other student teachers.
    • Taught instruction on post-secondary education.
    • Provided reading interventions.
    • Promptly posted daily lesson plans for review.
    • ​Gave one-on-one attention to students, while maintaining overall focus on the entire group.
    • ​Implemented positive behavior plan to enhance classroom management. 
    • Built positive, trusting, and secure relationships with the students. 
    • Administered pre-assessments to determine student reading and math levels.
    • Collaborated with co-teachers to analyze student assessments and determine appropriate target areas for instruction. 
08/2014 to 11/2015
Substitute Teacher Kelly Educational staffing
  • Supervised assigned teacher's classroom.
  • Administered the provided assignments, provided assistance, and conducted group lessons as needed.
  • Implemented the teacher's behavior system.
  • Neatly organized students' work to be returned to teacher.
  • Recreated behavior system at a two-month long 2nd grade substitute assignment.
  • Used positive reinforcement to enhance classroom management.
10/2012 to 06/2013
Avid Tutor/ Tutor Discovery Intermediate School – Kissimmee, Fl
  • Assisted students with classwork and homework provided by the teacher.
  • Created student files comprised of completed work and student data.
  • Filed student paperwork upon completion.
  • Instructed group tutoring on subjects in which students were at risk of retention.
  • Promoted student research and collaboration to find unknown answers.
Education
2014
Associate of Arts: General Studies
 Valencia College - Kissimmee, FL
2017
Bachelor of Science: Exceptional Student Education
 University of South Florida - Tampa, FL
2019
Graduate Certificate: Instructional Technology
 ELearning Design And Development - University Of South Florida
2019
Masters of Education: Instructional Technology
 University of South Florida - Tampa, FL
Affiliations

Student Council for Exceptional Children (Position: Mentorship Chair)

Kappa Delta Pi Honors Society Lambda Tau Chapter (:Position: Memebership Chair)


This resume is created in 7 minutes.
Professional Summary

Resourceful student engineer with an exceptional attention to detail and adept multitasker able to handle tasks with the highest degree of accuracy. Exceptionally organized and proficient at handling changing priorities. 

Skills
  • Strong organizational skills
  • Fast learner
  • Excellent attention to detail
  • Personable and approachable
  • Matlab specialist
  • Troubleshooting and debugging automobiles, computer programs, as well as technical issues.
  • Innovative with creative solution focus
  • High-impact customer presentations
  • Persuasive communication style
  • Merchandising expertise
Work History
NNA-FQI Student Intern, 05/2018 to 08/2018
 Nissan North America Inc. – Smyrna, TN
  • Assisted Safety, Engine, and CVT Group.

Roles and Responsibilities:

  • Safety - Install, test, and investigate vehicle intelligent mobility technologies using Consult 3+.
  • Engine - Install and test engine parts, T32 Rogue Idle vibration, and investigate vehicle countermeasures.
  • CVT - Special service tool validation, ATCU diagnosis, and help establish L42P Altima Fluid Temperature Profile. 
Grocery Clerk, Specialist, 06/2017 to 08/2017
 The Fresh Market – Brentwood, Tennessee
  • Assisted the team in meeting sales, reduction of stock loss, labor objectives and margin goals to increase profitability. Helped increase stores auditing score from a 72 to a 94 by means of thorough organization and maintaining accurate information on backroom inventory.
  • Refilled, rotated, and categorized items on shelves efficiently to maintain a well-stocked and well-organized inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Sales Representative, 06/2015 to 08/2015
 Vector Marketing – Nashville, Tennessee
  • Identified and qualified customer needs, developed sales strategies, negotiated and closed profitable projects with a 85% success rate by means of explaining the materials used in the products and the manufacturing process.
  • Consistently hit and exceeded sales goals by 10%.
Education
Bachelor of Science: Electrical Engineering, 08/2020
 Auburn University - Auburn, AL
Clubs and Organizations
  • Active member of Delta Sigma Phi Fraternity
  • Active member of AUctane, Auburn University's Car Club
Volunteer Service
  • Hearts to Honduras, part of team who built homes in the village of Olivos (52 homes) in El Progreso, Honduras.
Hobbies
  • Sports car restoration, currently restoring and updating a 1975 Datsun 280z.
  • Computer Building
  • Automotive Detailing
Additional Information
This resume is created in 7 minutes.
Summary
Personable and responsible Cashier with 2 years in customer service. Solid team player with an upbeat, positive attitude.
Highlights
  • Strong organizational skills
  • Sharp problem solver
  • Quick learner
  • Reliable team worker
  • Neat, clean and professional appearance
  • Excellent analytical skills 

  • Excellent communication skills
  • Approachable
  • Microsoft Office, Excel, PowerPoint proficiency 
  • Energetic and organized
  • Point of sale (POS) system operation
Accomplishments
Recognized by peers and management for going above and beyond normal job functions. Completed 60 hours of Volunteer work at the Boys & Girls club for community service credit towards my High School graduation status.
Experience
06/2016 to 08/2016
Volunteer Boys and Girls Club － Gaffney, SC Trained to coordinated with parents, teachers, and club members to develop individual education plans. Assisted in planning and conducting social and recreational field trips for club members. Organized, conducted and hosted in-house tournaments and sports activities
08/2015 to 06/2016
Hostess Joe's Crab Shack － Bronx, NY Operated cash register with proficiency. Organized register supplies. Issued receipts for purchases and gifts. Cleaned and straightened work area and dinning area.
07/2016 to 08/2016
Counselor Urban Neighborhood (SYEP) － Bronx, NY Carefully monitored children's play activities. Planned and led games, reading and activities for children at facility. 
09/2013 to 03/2014
Student Intern Jacobi Medical Center Childcare Pavilion － Bronx, NY Took part in learning internship where accountability, responsibility, and teamwork were the prime focus of the program. I received mini skill building tasks to strengthen personal development skills.
Education
2017
High School Diploma: Media/Technology Harry S. Truman High School － Bronx, NY, USA
Member of Media Club, Head of Caribbean Dance Team, Member of Modern Team, Member of High School Track, Member of High School Wrestling Team 

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