Student Services Coordinator resume examples

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Skillful Student Services Coordinator resume

Jacqueline M Costello
Summary
To obtain a position in which my skills will be utilized to their fullest extent, allowing me opportunities to advance with an organization that values performance, dedication, and consistent growth and development. Also, to connect with a company that will best utilize my organizational experience, customer service skills, and leadership qualities.
Highlights
  • Leadership Experience
  • Customer Service
  • Public Speaking Skills
  • Teamwork Dynamics
  • Effective listening
  • Behavioral Analytics
  • Colleague
  • Web Advisor
  • Radius
  • Sakai
  • Blackboard LMS
  • Engage LMS
  • MS Office Suite
Experience
Wiley Education Services November 2012 to Current Senior Student Services Coordinator
Maitland, FL
  • Assist student recruitment team with completion of admissions applications and completing quality assurance checks on student documents.
  • Compile preliminary Transfer credit evaluations for review and approval by University registrar Manage application file within University systems including application entry, file upload, and decision milestones to ensure smooth movement through various systems.
  • Manage weekly communications to support retention efforts through various approaches including proactive/reactive phone calls, text messages, click to chat and email.
  • Monitor student performance to identify risk Facilitate student requests through escalation procedures with campus contacts and other support services Forecast course section needs and provide recommendations for course scheduling to ensure availability and efficiency of campus resources.
  • Ensure student registration is complete for all students Manage regular activity, audit, and retention reporting, including registration management, to ensure achievement of internal and external partner retention/graduation goals.
  • Maintain accurate and complete student enrollment records through database and spreadsheet management tools Create and maintain comprehensive and accurate documentation of student interactions Serve as a liaison with campus administrative and academic offices (Business Office, Financial Aid, Registrar, Advising, Faculty) regarding add/drop procedures, course scheduling, student concerns, graduation processes and general troubleshooting.
  • Partner with academic services to effectively manage course schedules, section planning, updates and general troubleshooting.
  • Deliver new student orientations, including information on program procedures, policies, goals and objectives, registration, course materials, system setup, technical guidance and problem resolution.
  • Capture and analyze appropriate student satisfaction data through a variety of methodologies, including surveys, polls, direct conversations, etc.
UNIVERSAL TECHNICAL INSTITUTE May 2010 to November 2012 Scheduling Coordinator
Orlando, FL
  • Maintain schedule for 1100 students for all coursework needed (new schedule created every three weeks on a rotation basis per classes rotating every three weeks).
  • Advise students regarding scheduling conflicts.
  • Assist students in determining academic/elective options.
  • Assist Education Managers with course scheduling/determining which courses to run based upon projected student population/densities.
UNIVERSAL TECHNICAL INSTITUTE October 2008 to May 2010 Advanced Training Representative
Orlando, FL
  • Facilitated presentations to student body regarding goal setting, advanced training opportunities, miscellaneous soft skills.
  • Prescreened students based upon credentials required by manufacturers/assisting qualified students in obtaining interviews with automotive manufacturers.
  • Event planning/hosting (job fairs, manufacturer events on campus, etc.).
  • Responsible for sustaining metrics regarding class densities/manufacturer interviews, etc.
UNIVERSAL TECHNICAL INSTITUTE July 2007 to October 2008 Graduate Employment Specialist
Orlando, FL
  • Worked with employers nationwide to align trained technicians with a career opportunity.
  • Event planning/hosting (job fairs, employer interviews on campus, etc.).
  • Responsible for sustaining metrics regarding tracking graduate student employment rates, job placement rates, call volumes.
UNIVERSAL TECHNICAL INSTITUTE February 2007 to June 2007 Local Employment Specialist
Orlando, FL
  • Assisted students in obtaining employment while attending school.
  • Worked with local businesses to supply their personnel needs.
  • Advised students regarding professionalism expectations, resume building, interview skills, job conduct expectations.
HALLMARK SPECIALTY RETAIL GROUP November 2006 to February 2007 Assistant Manager
Orlando, FL
  • Trained employees regarding store operations.
  • Responsible for overseeing opening/closing procedures.
  • Resolved customer concerns.
ENTERPRISE RENT a CAR January 1998 to January 2006 Management Assistant / Senior Account Executive
Bridgeview Winter Park, IL FL
  • Trained new employees regarding office operations Responsible for overseeing opening/closing procedures Maintained customer accounts and relationships Maintained accounts receivable for office Performed marketing functions including new customer development.
Education
Governors State University 1997 Communication Disorders University Park, IL Communication Disorders
Skills
academic, accounts receivable, administrative, automotive, closing, credit, Customer Service, database, documentation, email, Event planning, Financial, goal setting, Leadership, marketing, materials, MS Excel, Office, MS Outlook, MS PowerPoint, MSWord, personnel, policies, presentations, problem resolution, processes, Public Speaking, quality assurance, recruitment, reporting, scheduling, spreadsheet, surveys, Teamwork, phone, troubleshooting
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