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Professional Summary

Well-respected, competent and reliable as a small business owner, mediator, medical assistant and educator. Superior communication skills facilitated by 25 years of professional interaction with a broad range of people in fast-paced, team-based and client oriented environments. Level-headed with the ability to remain calm and effective in difficult and stressful situations. Proven leadership skills in training and supervising employees. Adept at managing a classroom with persons age two through late teens. Excellent communicator when detailing and assessing workplace issues with upper management and co-workers. Focused on building strong and supportive relationships with clients, staff, students and management.

  • Microsoft Office proficiency
  • Verbal and written communication skills
  • Client assessment and analysis
  • Experience with diverse populations
  • Strong collaborator
  • Advanced knowledge of medical and psychiatric terminology
  • Legal knowledge
  • Knowledge of divorce and custody issues
  • People-oriented
  • Negotiation skills
  • Research and analysis
  • Information collection
  • Critical thinking
  • Conflict resolution
  • Active listener
Work History
SUBSTITUTE TEACHER, 01/2018 to 03/2020
Kokua Education Denver, CO
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Follow education plans left by class teacher to continue student education and reinforce core concepts
  • Leverage classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Handle classrooms of up to 30 students, reporting problem students to security or front office and keeping detailed behavioral records
MEDIATOR, 06/2015 to Current
  • Private practice mediator specializing in divorce, child custody and other family disputes
  • Flexible in approach and always respectful of each client's confidentiality
  • Negotiate settlements and agreements between parties by providing mutual support and driving resolutions
  • Create Memorandum of Understanding Agreements containing resolutions and obtained signatures from both parties to finalize agreements
SOLE PROPRIETOR, 10/2004 to Current
  • Professional home and office cleaning service
  • Generated a steady business consisting of contacts acquired purely through client referrals
  • Committed to detail, efficiency and time management
  • Methodical, organized and trustworthy
  • Highly respectful of client property
MEDICAL ASSISTANT, 07/2004 to 10/2015
  • Front office duties that included telephones, patient intake and scheduling of appointments, insurance, accounts receivable, specialty preauthorizations, referrals management and patient triage of health related issues
  • Proficient in Electronic Medical Records
  • Extensive knowledge of medical terminology and pharmaceuticals
  • Back office duties that included direct patient contact, taking of vitals, phlebotomy and injections, assistance with minor surgeries and physical exams
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Regular use of in-office diagnostic testing equipment
  • Preparation of lab specimens for off-site lab testing
  • Submitted prescriptions to pharmacy via phone, fax or web
  • Sanitized, restocked and organized exam rooms and medical equipment
ADMINISTRATIVE INTERN, 01/2014 to 01/2015
  • Front office duties that included telephones, message retrieval and return calls, data entry of County Court cases that utilized our mediators and other agencies requesting dispute resolution for county residents
  • Prepare cases for potential mediation service that were referred to our office via State, County and local bureaus including, but not limited to, County Sheriff, Child Support Services, County Court, Planning and Zoning and Animal Control
  • Initiate contact with parties referred to the office
  • Intake conversations detailed the Mediation Center's mission, the mediation process, documentation of pertinent history and information regarding the dispute and preparing the case for assignment or closure
  • Mediation responsibilities required the ability to act as an objective-neutral third party that can bring calm control and problem-solving strategies to emotionally charged discussions
  • Responsible for 5+ employees in a professional clinical setting while working on a full- day basis with one physician and his patient load
  • Emphasis of treatment consisted of Western medicine, Acupuncture, Tibetan medicine, Holistic and Naturopathic care
  • Consistent monitoring for physician and office efficiency and clinical accuracy in a fast-paced, high stress environment
  • Responsible for maintaining OSHA laboratory compliance in relation to dress codes, calibration of office equipment, documentation of injections and in-office lab testing, cleanliness of laboratory, safety precautions and fire codes
  • Initiation and maintenance of a State recognized international immunization travel clinic
  • Ordering of all laboratory and medical supplies
  • Excellent relationships with vendors and pharmaceutical representatives
  • Able to lower supply costs by 15% for the practice
  • Training of all new clinical employees and student interns
Certificate: Paralegal Studies, 2019
Master of Arts: Organizational and Professional Communication , 2013
  • Emphasis in Alternative Dispute Resolution
Bachelor of Arts: Psychology, 2010
  • Emphasis in Cognition
Associate of Applied Science: Biology, 2005
Certificate: Medical Assisting, 1997

No degree. Credits applied towards future degrees. 1

Additional Information

Volunteer Work
Jefferson County Mediation Center - Mediator and Office Intern
Karlis Family Center - Supervised Visitation Monitor

Other Training
Colorado State 3 Year Substitution Authorization - 2017
Restorative Justice 101 - The Conflict Center Refresher Course - 2017
Domestic Violence Training - Family Tree Organization - 2015
Colorado State Certified Notary - 2015
40-hour Mediation Training - The University of Denver  - 2012

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  • Graduated Magna Cum Laude.
  • Rowan University President's Scholar of Excellence: Spring 2018
  • Rowan University Dean's List: 2014 to Present.
  • Inducted into Kappa Delta Pi, the International Honors Society in Education, in November 2016. 
  • Inducted into Sigma Alpha Lambda, the National Leadership and Honors Organization, in February 2016.
  • Recognition of hard work and dedication from many professors through the Rowan University Success Network: 2014 to Present.
Additional Information

Restorative Justice Committee: 2019-2020

  • Collabroated with Principal and coworkers to create an afterschool mentor program for children with behavioral difficulties

Student Attendance Incentive Committee: 2018-2019

  • Collaborated with Assistant Principal and coworkers to brainstorm ideas which would help increase student attendance rates
  • Helped to implement ideas in an exciting manner school wide

Church of the Holy Family CCD Teacher: 2012 - Present

  • Kindergarten teacher (2016 - Present)
  • Second grade teacher (2015 - 2016)
  • Preschool teacher (2014 - 2015)
  • Second grade aide (2012 - 2014)
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Bachelor of Science: Biomedical Science, 2016
Cornell University - Ithaca
  • President's List Award for outstanding academic achievement 
  • Vice President of Cornell's Big Red Thon Student Charitable Organization
  • Member of Phi Mu Fraternity & Vice President of Philanthropy committee
  • Member of Cornell's Piano Society
Associate of Arts: Liberal Arts and Sciences, 2014
Seminole State College - Lake Mary
  • Recipient of Florida Medallion Scholarship
  • Member of Phi Theta Kappa Honor Society
  • Graduated Summa Cum Laude
Work History
Outside Sales Representative, 07/2018 to Current
ADP Maitland, FL

· Prospected and conducted face-to-face sales meetings with business executives throughout assigned territory

· Demonstrated a consistent track record of overachieving sales quotas

· Developed new business relationships and maintained existing through regular communications and effectiveaccount management

· Met 6-month benchmark early

· Immediate Impact Award August FY19

· 241.5% to plan October FY19

· 189.6% to plan November FY19

· ADM of the Month November FY19

· 122.6% to plan December FY19

· 131.1% to plan January FY19

· 100% to plan February FY19

· 100% to plan June FY19

· Currently 97% to plan YTD FY19

· Currently pacing for DM promotion

Sales Apprentice, 05/2018 to 07/2018
ADP Maitland, FL
Event Staff, 09/2017 to 04/2018
Interlachen Country Club Winter Park, FL
  • Developed and maintained positive working relationships with others to reach business goals
  • Directed and coordinated marketing activities and policies to promote products and services
Substitute Teacher, 01/2017 to Current
Lake Highland Preparatory School Orlando, FL
  • Instructed, tutored, and mentored individual students
  • Encouraged learning through diverse strategies
Research Assistant, 01/2016 to 01/2017
Birth Defect Research For Children Orlando, FL
  • Researched and achieved publishing on the effect of acetaminophen on the pre/postnatal period in relation to gastroschisis
  • Attained essential knowledge of environmental, socioeconomic, and genetic factors related to birth defects
  • Launched innovative sponsorship projects (with law firms, art galleries, etc.) with extensive use of business-to-business cold calling
  • Lead marketing campaigns on social media and optimize SEO for BDRC website
  • Acquired over $15,000 by prospecting businesses to sponsor BDRC
Medical Records Clerk, 03/2012 to 09/2012
Mid-Florida Eye Center Mount Dora, FL
  • Implemented improvements to file systems and procedures
  • Maintained confidentiality of all information  
  • Designed and implemented new computer-based patient files
Volunteer Experience
  • Volunteer at Kid's House of Seminole, Children's Advocacy Center, 2013-2014 - Responsible for sponsorship recruitment for Annual Field of Dreams Gala, raising over $320,000
  • Vice President of Cornell University's 1st Big Red Thon 2015-2016 - event benefitted Children's Miracle Network Hospitals which raised over $49,000 to sponsor an emergency room  
  • Grief facilitator at New Hope for Kids, 2017-Present - Support children through their grieving process after they have experienced the death of a family member
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Professional Summary

Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highly innovative and resourceful education professional who quickly identifies and resolves challenging classroom situations. Personable and talented teacher who stays up-to-date on new learning technologies and trends in the education community. Highly motivated and enthusiastic educator skilled in identifying educational software and learning programs that can benefit students.

  • Positive and encouraging
  • Creative lesson planning
  • Fast learner
  • Self-motivated
  • Technology-driven
  • Classroom Management
Work History
Dual Immersion Teacher 12/2012 to Current
Bing Wong Elementary 1250 East 9th Street, San Bernardino, CA 92410
  • Plan, organize, and deliver engaging lessons
  • Create College & Career Readiness Pathway units that align with Common Core Standards
  • Incorporate the 21st Learning Century Skills, Communication, Collaboration, Critical Thinking, and Creativity into daily class instruction
  • Differentiate for general education students, English Language Learners, as well as individuals with special needs within a mainstream and dual classroom.
  • Create project-based learning lesson using, 3D printing, and Hummingbird robotics
  • Utilize computer-based learning programs such as Accelerated Reader, FrontRow, NearPod, and Achieve 3000
  • Incorporate technology throughout lessons using Apple TV, laptops, and iPads
  • Utilize Google classroom for paperless instruction
  • Create assessments & performance tasks aligned to Common Core Standards.
  • Collaborate & team plan
  • Assist in the development of school site Upper Grade program, including developing of grade level student schedules & student placement
  • Implementation of Positive Behavior Intervention & Support (PBiS)
  • Communicate with students, their families, and the community to establish learning goals
  • Use AVID strategies to prepare student for college and career readiness
  • Obtained GATE certification 

English Language Facilitator-        August 2018- Current

Site Technology Coach -                  January 2019- Current

Long-term substitute teacher 03/2010 to 12/2012
Marshall Elementary
  • Wrote standardize based lessons
  • Implemented curriculum in English and Spanish
  • Structured a cinco de mayo dance routine for a school performance
  • Worked at the Bilingual Learning Center 
  • Worked with diverse students at various grade levels

Master of Science: Science, Technology, Engineer and Mathematics STEM 2012 California State University of San Bernardino - San Bernardino
  • Emphasis in Instructional Technology 
Bachelor of Arts: Liberal Studies 2006 California State University of San Bernardino - San Bernardino, California Minor in Spanish
BCLAD Credential 2010 California State University of San Bernardino - San Bernardino, California
  • Soccer
  • Travel
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  • Quick learner
  • Highly Reliable
  • Excellent attention to detail
  • Empathetic​
  • Computer proficient
  • Positive learning environment
  • Interpersonal skills
  • Effective time management
Work History
Customer Service Staff / Cashier / Bakery Clerk, 01/2008 to Current
Publix Super Market at Berry Town Center Davenport, FL
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Packed out product needed on sales floor
  • Restocked showcase with freshly baked product
  • Assisted customers with cake and platter orders 
Substitute Teacher, 11/2017 to 07/2018
Kelly Educational Staffing Lakeland, Florida
  • Completed documentation of attendance, grades, and other required details.
  • Instructed, tutored, and mentored individual students.
  • Maintained a safe and orderly classroom.
  • Encouraged learning through diverse strategies.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Associate of Arts: General Studies , 2016
Valencia College, West Campus - Orlando, FL
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Well-rounded and compassionate Special Education Teacher adept at incorporating each student's unique needs and creating effective lesson plans with specialized accommodations. 

  • Exemplary IEP preparation skills (original and revised)
  • Excellent facilitator skills to manage ARC meetings
  • Designed unique lesson plans for individual needs based on IEP
  • Skilled using and integrating a variety of forms of technology

  • Designed learning centers with multi-sensory activities
  • Curriculum development
  • Actively engaged learners
  • Taught many students with various disabilities
  • Restraint trained
Teacher, FMD Unit Sep 2015 to Jun 2017
Knox County Board of Education Barbourville, KY
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Prepared and presented documents for Individual Education Plans at ARC conferences.
  • Incorporated technology
  • Administered and prepared students for the Alternate Assessment.
  • Enhanced lessons using Smart Board technology, computers, and iPads.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Supervised and trained 2 teaching assistants.
  • Utilized ABA with children
Substitute Teacher Jan 2010 to Aug 2015
Corbin Board of Education Corbin, KY
  • Managed classrooms during the absence of assigned teachers.
  • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
  • Encouraged students to persevere with challenging tasks.
  • Set and communicated ground rules for the classroom based on respect and personal responsibility.
Substitute Teacher Jan 2008 to Jan 2010
Whitley County Board of Education Williamsburg, KY
  • Managed classrooms during the absence of assigned teachers.
  • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
  • Encouraged students to persevere with challenging tasks.
  • Set and communicated ground rules for the classroom based on respect and personal responsibility.
Career Center Coordinator Jan 1994 to Dec 1997
  • Managed Career Center for high school students 
  • Assisted students in making successful transitions to the real world based on career center activities such as interest inventories and learning styles assessments
  • Secured meaningful work experiences, job mentoring, and job shadowing activities for students
  • Supervised staff of 5
  • Ignited grass roots efforts to begin the change the local education process highlighted by the U.S. Department of Labor for best practices in the nation
Workplace Basic Skills Coordinator Jan 1991 to Jan 1993
Union College Barbourville, KY
  • Constructed partnerships with local business and industry to provide workplace basic skills classes aligned with specific job descriptions
  • Incorporated technology to simulate real work experiences
  • Assessed job skills and designed specific courses for employees ranging from literacy, advanced mathematics, and technology training

Business Teacher Jan 1989 to Jan 1991
Highland Business College Corbin, KY
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Used variety of teaching techniques to encourage student critical thinking and discussion in business courses.
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Designed lesson plans focused on age and level-appropriate material.
Education and Training
Master of Arts, Teaching, FMD Campbellsville University Campbellsville, KY, USA 20 hours complete of 30 hour program
Master of Arts, Teaching, LBD 2010 University of the Cumberlands Williamsburg, KY
Bachelor of Science, Accounting 1989 University of Kentucky Lexington, KY, USA
Activities and Honors
Designed and implemented School-to-Work program highlighted by the U.S. Department of Labor
Dean's List
Cheerleading Coach
Church children's programs director/teacher (former)
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Professional Summary

Skilled with customer interaction and experience in the customer service industry. Familiar with point of sales systems. Areas of expertise include communication and problem-solving skills. Friendly, exceptional leader, talented in clear and concise communication with advanced computer skills. Technically-savvy with an outstanding ability to create an relationship building environment. Follows and learns all protocols pertinent to the job. Dynamic worker with experience in processing credit card orders on proprietary software.

  • Revit Certified in 2015
  • Extensive Knowledge in AutoCAD
  • Fast Learner
  • Can Communicate with Clients
  • Proficient in Microsoft Office Applications
  • Leadership Skills
  • Great Work Ethic
  • Adaptable
Work History
Architectural Internship, 03/2019 to 05/2019
DF_DC Architects London, England
  • Project feasibility and costs to evaluate feasibility of goals, budget and client design demands
  • Organized and maintained blueprint files
  • Studied local architectural regulations and codes to assist with designing
  • Discussed zoning laws, fire regulations and building codes with city and county government agencies
  • Worked with commercial and residential clients
Substitute Teacher, 10/2018 to Current
Bryan ISD Bryan, TX
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Used range of instructional approaches and classroom activities to draw students into material and enhance understanding
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
  • Upheld classroom routines to support student environments and maintain consistent schedules
Airport Maintenance Technician, 04/2017 to 07/2017
City of Bryan - City Manager Bryan, TX
  • Refueled and parked airplanes and helicopters with customer personal safety, myself, and their aircraft priority
  • Operated airport equipment including, aircraft tugs, fuel lines, diesel lawn mowers, and other necessary airport equipment
  • Performed other unskilled and semi-skilled tasks, other related duties to keeping the airport running smoothly and safely
Gas Station Clerk, 05/2015 to 04/2017
H-E-B Fuel College Station, TX
  • Operated a cash register for cash, check and credit card transactions with accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Cleaned and organized the gas station, including the checkout desk , displays and fuel pumps as needed
Cashier, 04/2015 to 03/2017
H-E-B Grocery College Station, TX
  • Processed customer payments
  • Greeted customers promptly and friendly
  • Preserved perfect attendance record for 18 months
General Contractor, 04/2014 to 03/2015
Self Employed Bryan, Texas
  • Developed and maintained great work ethic
  • Prepared and followed through on all required punch lists
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner
Bachelor of Science: Global Arts, Planning Design and Construction, 2020
Texas A&M University - College Station, TX
  • Coursework in Mechanical Drawing and Computer Aided Drafting and Design
  • Project Management and Construction Management
  • Architectural Design and Space Planning coursework
  • Minor in Occupational Safety and Health
  • Minor in Sustainable Urban Planning
  • Graduation in Fall 2020
Associate of Arts : Psychology, 2020
Blinn College - Bryan, TX
  • Coursework in Speech and Communication, Sociology and Psychology
  • Member of Sigma Kappa Delta English Honor Society for 2-year schools with above 3.0 GPA
  • Member of The Society for Collegiate Leadership & Achievement (SCLA) with above 3.0 GPA
  • Coursework in Childhood, Adolescent, and Adult Psychology
  • Graduation in Fall 2019
  • Revit Certification Number LD4M-sFkh

SCLA Certificates Include, But not limited to

  • Project Management Fundamentals
  • Negotiation
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Attentive Elementary School Teacher with outstanding communication skills. Driven to find innovative and creative teaching strategies to help drive students to succeed in and out of the classroom. Outstanding at creating welcoming, positive and safe classroom environments. Highly experienced in classroom management.
  • MS Office proficient
  • Conflict resolution skills
  • Lesson plan expertise
  • Promethean Board familiarity
  • Computer proficient
  • Creative problem solver
  • Relatable to students
  • Project based learning experience
Kindergarten Teacher 07/2018 to Current Troy Area School District Troy, PA
  • Monitored student progress to ensure cooperation and growth.
  • Provided input on procedures and strategies for kindergarten teaching guidelines.
  • Integrated Information Technology into lesson plans.
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
  • Fostered language development, comprehension and vocabulary using traditional poetry, nursery rhymes and riddles.
Substitute Teacher 12/2015 to 05/2018 Source4Teachers Williamsport, PA
  • Followed lesson plans left by the regular teacher for all grade levels.
  • Adapted lesson plans when needed for all grade levels.
  • Managed classroom behaviors and schedule disruptions.
  • Monitored recess and study halls for all grade levels.
Long Term Life Skills Substitute Teacher 09/2017 to 12/2017 Source4Teachers Williamsport, PA
  • Followed initial lesson plans from regular teacher.
  • Modified lesson plans to meet the needs of the students.
  • Created lesson plans to meet standards and goals.
  • Attended and participated in in-service day trainings and programs.
Master of Arts: Elementary Education 04/2018 Grand Canyon University Phoenix, AZ, United States
  • 3.96 GPA
  • Second Grade Student Teacher for fifteen weeks.
Bachelor of Arts: Liberal Studies 2012 Mansfield University of Pennsylvania Mansfield, PA, United States
  • Highly involved in campus community.
  • Pennsylvania Elementary PK-4 Certification
  • Michael Heggerty's Phonics Awareness Training
  • Alert, Lockdown, Inform, Counter, Evacuate (ALICE)
  • Wilson Fundations Training
  • Language Essentials for Teachers of Reading and Spelling (LETRS)
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Professional Summary

Hardworking, educated, detail-oriented,optimistic, punctual, and team-oriented.

  • Hand and power tool proficiency
  • Able to read blueprints
  • National Electric code knowledge
  • Experience with wire pulling equipment
  • Works well independently
  • Safety procedures knowledge
  • OSHA 10 certified
  • Security systems clearance
  • Passed Massachusetts Tests for Educator Licensure (MTEL) - Communication and Literacy skills, History
Work History
Electrical Technologies Instructor, 08/2019 to Current
Somerville High School Somerville, MA

I teach high school students the skills they require to become licensed electricians.

Electrical Foreman, 04/2016 to 03/2019
American Electrical Construction, Inc. Plymouth, MA
  • Supervised a crew of electricians on public construction projects and maintained a safe, efficient and structured work environment.
Electrical Instructor, 04/2015 to 10/2015
Porter & Chester Institute Canton, MA

I taught electrical theory and practical applications to students learning to be electricians.

Electrician, 06/2005 to 10/2014
Annese Electrical Services, Inc. Weymouth, MA

Worked in new construction as well as addition/renovations, primarily in the public sector.  Have installed conduit (including EMT, PVC, RMC, PVC-coated RMC, and aluminium), equipment, and cables in wastewater treatment plants, water treatment plants, public schools, universities, hospitals, and public housing projects.  Have installed fire alarm systems as well as wiring for power, lighting, and motor controls.  Have installed equipment such as electical panels, fire alarm panels, transformers, variable frequency drives, and PLC's. 

Substitute Teacher, 09/2000 to 06/2005
Quincy Public Schools Quincy, MA
Licenced Electrician: Electrical, 2010
Gould Construction Institute - Canton, MA


Bachelor of Arts: History, 1998
University of Massachusetts, Boston - Boston, MA
    • cum laude
Master Electrician: Electrician, 2017
The Peterson School - Westwood, MA