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Professional Summary

Well-respected, competent and reliable as a small business owner, mediator, medical assistant and educator. Superior communication skills facilitated by 25 years of professional interaction with a broad range of people in fast-paced, team-based and client oriented environments. Level-headed with the ability to remain calm and effective in difficult and stressful situations. Proven leadership skills in training and supervising employees. Adept at managing a classroom with persons age two through late teens. Excellent communicator when detailing and assessing workplace issues with upper management and co-workers. Focused on building strong and supportive relationships with clients, staff, students and management.

  • Microsoft Office proficiency
  • Verbal and written communication skills
  • Client assessment and analysis
  • Experience with diverse populations
  • Strong collaborator
  • Advanced knowledge of medical and psychiatric terminology
  • Legal knowledge
  • Knowledge of divorce and custody issues
  • People-oriented
  • Negotiation skills
  • Research and analysis
  • Information collection
  • Critical thinking
  • Conflict resolution
  • Active listener
Work History
SUBSTITUTE TEACHER, 01/2018 to 03/2020
Kokua Education Denver, CO
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Follow education plans left by class teacher to continue student education and reinforce core concepts
  • Leverage classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Handle classrooms of up to 30 students, reporting problem students to security or front office and keeping detailed behavioral records
MEDIATOR, 06/2015 to Current
  • Private practice mediator specializing in divorce, child custody and other family disputes
  • Flexible in approach and always respectful of each client's confidentiality
  • Negotiate settlements and agreements between parties by providing mutual support and driving resolutions
  • Create Memorandum of Understanding Agreements containing resolutions and obtained signatures from both parties to finalize agreements
SOLE PROPRIETOR, 10/2004 to Current
  • Professional home and office cleaning service
  • Generated a steady business consisting of contacts acquired purely through client referrals
  • Committed to detail, efficiency and time management
  • Methodical, organized and trustworthy
  • Highly respectful of client property
MEDICAL ASSISTANT, 07/2004 to 10/2015
  • Front office duties that included telephones, patient intake and scheduling of appointments, insurance, accounts receivable, specialty preauthorizations, referrals management and patient triage of health related issues
  • Proficient in Electronic Medical Records
  • Extensive knowledge of medical terminology and pharmaceuticals
  • Back office duties that included direct patient contact, taking of vitals, phlebotomy and injections, assistance with minor surgeries and physical exams
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Regular use of in-office diagnostic testing equipment
  • Preparation of lab specimens for off-site lab testing
  • Submitted prescriptions to pharmacy via phone, fax or web
  • Sanitized, restocked and organized exam rooms and medical equipment
ADMINISTRATIVE INTERN, 01/2014 to 01/2015
  • Front office duties that included telephones, message retrieval and return calls, data entry of County Court cases that utilized our mediators and other agencies requesting dispute resolution for county residents
  • Prepare cases for potential mediation service that were referred to our office via State, County and local bureaus including, but not limited to, County Sheriff, Child Support Services, County Court, Planning and Zoning and Animal Control
  • Initiate contact with parties referred to the office
  • Intake conversations detailed the Mediation Center's mission, the mediation process, documentation of pertinent history and information regarding the dispute and preparing the case for assignment or closure
  • Mediation responsibilities required the ability to act as an objective-neutral third party that can bring calm control and problem-solving strategies to emotionally charged discussions
  • Responsible for 5+ employees in a professional clinical setting while working on a full- day basis with one physician and his patient load
  • Emphasis of treatment consisted of Western medicine, Acupuncture, Tibetan medicine, Holistic and Naturopathic care
  • Consistent monitoring for physician and office efficiency and clinical accuracy in a fast-paced, high stress environment
  • Responsible for maintaining OSHA laboratory compliance in relation to dress codes, calibration of office equipment, documentation of injections and in-office lab testing, cleanliness of laboratory, safety precautions and fire codes
  • Initiation and maintenance of a State recognized international immunization travel clinic
  • Ordering of all laboratory and medical supplies
  • Excellent relationships with vendors and pharmaceutical representatives
  • Able to lower supply costs by 15% for the practice
  • Training of all new clinical employees and student interns
Certificate: Paralegal Studies, 2019
Master of Arts: Organizational and Professional Communication , 2013
  • Emphasis in Alternative Dispute Resolution
Bachelor of Arts: Psychology, 2010
  • Emphasis in Cognition
Associate of Applied Science: Biology, 2005
Certificate: Medical Assisting, 1997

No degree. Credits applied towards future degrees. 1

Additional Information

Volunteer Work
Jefferson County Mediation Center - Mediator and Office Intern
Karlis Family Center - Supervised Visitation Monitor

Other Training
Colorado State 3 Year Substitution Authorization - 2017
Restorative Justice 101 - The Conflict Center Refresher Course - 2017
Domestic Violence Training - Family Tree Organization - 2015
Colorado State Certified Notary - 2015
40-hour Mediation Training - The University of Denver  - 2012

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  • Graduated Magna Cum Laude.
  • Rowan University President's Scholar of Excellence: Spring 2018
  • Rowan University Dean's List: 2014 to Present.
  • Inducted into Kappa Delta Pi, the International Honors Society in Education, in November 2016. 
  • Inducted into Sigma Alpha Lambda, the National Leadership and Honors Organization, in February 2016.
  • Recognition of hard work and dedication from many professors through the Rowan University Success Network: 2014 to Present.
Additional Information

Restorative Justice Committee: 2019-2020

  • Collabroated with Principal and coworkers to create an afterschool mentor program for children with behavioral difficulties

Student Attendance Incentive Committee: 2018-2019

  • Collaborated with Assistant Principal and coworkers to brainstorm ideas which would help increase student attendance rates
  • Helped to implement ideas in an exciting manner school wide

Church of the Holy Family CCD Teacher: 2012 - Present

  • Kindergarten teacher (2016 - Present)
  • Second grade teacher (2015 - 2016)
  • Preschool teacher (2014 - 2015)
  • Second grade aide (2012 - 2014)
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Bachelor of Science: Biomedical Science, 2016
Cornell University - Ithaca
  • President's List Award for outstanding academic achievement 
  • Vice President of Cornell's Big Red Thon Student Charitable Organization
  • Member of Phi Mu Fraternity & Vice President of Philanthropy committee
  • Member of Cornell's Piano Society
Associate of Arts: Liberal Arts and Sciences, 2014
Seminole State College - Lake Mary
  • Recipient of Florida Medallion Scholarship
  • Member of Phi Theta Kappa Honor Society
  • Graduated Summa Cum Laude
Work History
Outside Sales Representative, 07/2018 to Current
ADP Maitland, FL

· Prospected and conducted face-to-face sales meetings with business executives throughout assigned territory

· Demonstrated a consistent track record of overachieving sales quotas

· Developed new business relationships and maintained existing through regular communications and effectiveaccount management

· Met 6-month benchmark early

· Immediate Impact Award August FY19

· 241.5% to plan October FY19

· 189.6% to plan November FY19

· ADM of the Month November FY19

· 122.6% to plan December FY19

· 131.1% to plan January FY19

· 100% to plan February FY19

· 100% to plan June FY19

· Currently 97% to plan YTD FY19

· Currently pacing for DM promotion

Sales Apprentice, 05/2018 to 07/2018
ADP Maitland, FL
Event Staff, 09/2017 to 04/2018
Interlachen Country Club Winter Park, FL
  • Developed and maintained positive working relationships with others to reach business goals
  • Directed and coordinated marketing activities and policies to promote products and services
Substitute Teacher, 01/2017 to Current
Lake Highland Preparatory School Orlando, FL
  • Instructed, tutored, and mentored individual students
  • Encouraged learning through diverse strategies
Research Assistant, 01/2016 to 01/2017
Birth Defect Research For Children Orlando, FL
  • Researched and achieved publishing on the effect of acetaminophen on the pre/postnatal period in relation to gastroschisis
  • Attained essential knowledge of environmental, socioeconomic, and genetic factors related to birth defects
  • Launched innovative sponsorship projects (with law firms, art galleries, etc.) with extensive use of business-to-business cold calling
  • Lead marketing campaigns on social media and optimize SEO for BDRC website
  • Acquired over $15,000 by prospecting businesses to sponsor BDRC
Medical Records Clerk, 03/2012 to 09/2012
Mid-Florida Eye Center Mount Dora, FL
  • Implemented improvements to file systems and procedures
  • Maintained confidentiality of all information  
  • Designed and implemented new computer-based patient files
Volunteer Experience
  • Volunteer at Kid's House of Seminole, Children's Advocacy Center, 2013-2014 - Responsible for sponsorship recruitment for Annual Field of Dreams Gala, raising over $320,000
  • Vice President of Cornell University's 1st Big Red Thon 2015-2016 - event benefitted Children's Miracle Network Hospitals which raised over $49,000 to sponsor an emergency room  
  • Grief facilitator at New Hope for Kids, 2017-Present - Support children through their grieving process after they have experienced the death of a family member
This resume is created in 7 minutes.
Professional Summary

Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highly innovative and resourceful education professional who quickly identifies and resolves challenging classroom situations. Personable and talented teacher who stays up-to-date on new learning technologies and trends in the education community. Highly motivated and enthusiastic educator skilled in identifying educational software and learning programs that can benefit students.

  • Positive and encouraging
  • Creative lesson planning
  • Fast learner
  • Self-motivated
  • Technology-driven
  • Classroom Management
Work History
Dual Immersion Teacher 12/2012 to Current
Bing Wong Elementary 1250 East 9th Street, San Bernardino, CA 92410
  • Plan, organize, and deliver engaging lessons
  • Create College & Career Readiness Pathway units that align with Common Core Standards
  • Incorporate the 21st Learning Century Skills, Communication, Collaboration, Critical Thinking, and Creativity into daily class instruction
  • Differentiate for general education students, English Language Learners, as well as individuals with special needs within a mainstream and dual classroom.
  • Create project-based learning lesson using, 3D printing, and Hummingbird robotics
  • Utilize computer-based learning programs such as Accelerated Reader, FrontRow, NearPod, and Achieve 3000
  • Incorporate technology throughout lessons using Apple TV, laptops, and iPads
  • Utilize Google classroom for paperless instruction
  • Create assessments & performance tasks aligned to Common Core Standards.
  • Collaborate & team plan
  • Assist in the development of school site Upper Grade program, including developing of grade level student schedules & student placement
  • Implementation of Positive Behavior Intervention & Support (PBiS)
  • Communicate with students, their families, and the community to establish learning goals
  • Use AVID strategies to prepare student for college and career readiness
  • Obtained GATE certification 

English Language Facilitator-        August 2018- Current

Site Technology Coach -                  January 2019- Current

Long-term substitute teacher 03/2010 to 12/2012
Marshall Elementary
  • Wrote standardize based lessons
  • Implemented curriculum in English and Spanish
  • Structured a cinco de mayo dance routine for a school performance
  • Worked at the Bilingual Learning Center 
  • Worked with diverse students at various grade levels

Master of Science: Science, Technology, Engineer and Mathematics STEM 2012 California State University of San Bernardino - San Bernardino
  • Emphasis in Instructional Technology 
Bachelor of Arts: Liberal Studies 2006 California State University of San Bernardino - San Bernardino, California Minor in Spanish
BCLAD Credential 2010 California State University of San Bernardino - San Bernardino, California
  • Soccer
  • Travel