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Skillful Trainer resume

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Education and Training
2017
Bachelor of Arts: Psychology, Sociology, English University of New Haven － West Haven, CT, USA

Sigma Tau Delta English Honors Society 
Expected in 02/2021
Master of Science: Applied Behavior Analysis National University － La Jolla, CA
Skills
  • Fluent in Spanish
  • Detail oriented and highly organized
  • Microsoft, Excel proficiency
  • Strong written and verbal communication skills
Relevant Professional Experience
01/2019 to Current
Trainer for Behavior Therapist Autism Learning Partners － Cromwell, CT
  • Lead large training groups in learning ABA principles
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Developed skill-specific training programs to promote employee development.
11/2018 to Current
Behavior Technician Autism Learning Partners － Cromwell, CT
  • Helped to implement individualized interventions as part of behavior treatment plans.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Documented activities and behaviors into company's data entry program.
01/2018 to 01/2019
Coordinator and Developer Konedu Connections － Woodbridge, CT
  • Attended home visits and company fairs to increase network opportunities
  • Organized and lead open houses
  • Scheduled client visits around their daily life and appointments
  • Organized and lead client activities and wellness sessions
06/2017 to 08/2018
Americorps VISTA R.A.P Developer United States Government － Bridgeport, CT
  • Developed Rental Assistance Program including fundraising for the program
  • Lead Community support meetings and events
  • Community development and Resource mapping
  • Data gathering, interpretation, and logging using Word and Excel.
  • Raised 5000 through grant writing
05/2015 to 07/2017
Assistant Manager, Key Holder Work'NGear － Orange, CT

Excellent customer service
Increased purchase totals by recommending additional items.
Performed Mid-day and nightly audits and bank deposits.
Worked flexible schedule to accommodate changing customer levels.
Supervised a team of 5 people.
08/2013 to 04/2017
Undergraduate Administrative Assistant University of New Haven － West Haven, CT

Created and maintained computer- and paper-based filing and organization systems.

Trained new undergraduate assistants. 

Efficiently scheduled meetings, appointments, and travel. 

Answered inquiries concerning standardized policies, procedures and regulations.
Internships
05/2015 to 06/2017
Undergraduate Intern A.L.I.V.E Program － New Haven , CT

Documented patient information such as service plans, treatment reports and progress notes.
Worked directly with students who are diagnosed with PTSD to encourage a stronger focus on education.  
Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
Translated between therapist and ESL clients.
08/2014 to 08/2015
Undergraduate Intern Yale Parenting Center － New Haven, CT

Collaborated with treatment team to appropriately coordinate client care.
Antecedent-Behavior-Consequence (ABC) Chart decryption
Accomplished goals in a fast-paced environment and met deadlines by prioritizing.
Organized treatment projects that focused on problem solving skills and creative thinking.
Referred clients to other programs and community agencies to enhance treatment.

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Job-winning Trainer resume

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Professional Summary
Dedicated leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service and relationship deepening is essential to the success of any business. I have more than 8 years in store management and I am well-versed in directing personnel, creating effective marketing projects and using effective strategies to increase company profit. 
Skills

 

  • Leadership/Development
  • Relationship Building
  • Excellent customer service skills
  • Goal-oriented
  • Strategic thinker
  • Customer-oriented
Work History
Retail Store Manager 04/2018 to Current
T-Mobile Usa Inc. – Philadelphia, PA
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Store Manager/District Trainer 02/2017 to Current
SPRINT Corporation (Sprint Connect) – Philadelphia, PA
  • Lead and develop a sales team of leaders.
  • Increase store profit margin by selling Sprint products and services.
  • Provide an extraordinary customer experience to every Sprint guest, and create a habit of Operational Excellence in my store location.
  • Increased location profit/sales by 350% after 1 month.
  • Ranked as #1 Store in district 3 months in a row.
  • Recruitment, Interviewing, Onboarding of staff.
  • Training manager for Philadelphia Metro Area SMs, ASMs, and RCs.
  • Responsible for District Managers duties in absence of DM.
  • Operational Excellence leader.
Relationship Manager 03/2016 to 02/2017
BANK OF AMERICA – Philadelphia, PA
  • Manage a team of sales specialist/bankers and focus on building strong client relationships.
  • Responsible for surpassing sales goals on a monthly/quarterly basis and increasing revenue.
  • Prospect new clients for company and increase portfolio for existing clients.
  • Increased sales volume by 135% in less than 1 year.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
Store Manager 11/2007 to 12/2015
AT&T WIRELESS – Upper Darby, PA
  • Recruited to help lead team of Sales Consultants and surpass daily/weekly/monthly sales goals.
  • Increase company profit by building client base/client relationships and providing products/services with an extraordinary customer experience.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Focused on employee recruitment, coaching and development.
  • Generated repeat business through exceptional customer service.
Education
Bachelor of Science: Business Administration (Management) MORGAN STATE UNIVERSITY - Baltimore, MD

Affiliations
  • Iota Phi Theta Fraternity Inc.
  • Black Professionals Group member
  • NAACP member
  • MS Society member

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Experienced Trainer resume

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Professional Summary

Hardworking Senior Trainer enthusiastic about teaching employees a wide range of topics. Capable of developing lesson plans and supporting materials, as well as coordinating spaces and administering tests. Looking to bring 20+ years of related experience and take on a new professional challenge at your organization.

Skills
  • Instructional technologies knowledge
  • Training proposals
  • Intuitive people management skills
  • Basic clerical knowledge
  • 12 years as a simulation and classroom instructor
  • Proficient in creating and maintaining schedules
  • Charismatic public speaker
  • Expert in developing inventory systems
  • Creative instruction styles and techniques
  • Project planning and development
  • Training solutions development
  • Adult learning theories
  • Course development
  • Public speaking
  • Written and oral communication
  • Change management
  • Highly organized
  • Process evaluation and enhancement
  • Project management knowledge
  • Effective project management
Work History
Operations Manager II, 08/2019 to Current
 FedEx Ground – Arlington, Texas
  • Managed and allocated staff and material resources to meet production goals
  • Led warehouse improvement initiatives to advance operational efficiencies and increase productivity
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
  • Boosted team performance with enhanced employee evaluation processes
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Controlled daily business operations by devising and deploying short and long-range strategies to accomplish objectives
Senior Trainer, 11/2006 to 03/2019
 L3 Technologies Inc. –
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Administered performance reviews to evaluate each participant\'s progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Worked with an average of 4 participants per class
  • Created an online training program to be used during video training conferences.
  • Managed training projects for commercial and federal/municipal clients
Education
Associate of Applied Science: Diesel Mechanics Lamar University - Beaumont Tx
High School Diploma Port Neches-Groves High School - Port Neches TX

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