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Professional Summary

Dedicated, proactive, team-oriented restaurant and hotel management professional with 15+ years of experience in the Chicago dining scene. Skilled in extensive daily planning, private event sales, staff training, and menu development. Committed to go the extra mile and think outside the box to build long lasting relationships with guests.

Skills
  • Menu Planning
  • Training program development
  • Event Sales
  • Restaurant Openings
  • Conflict resolution techniques
  • Passion for customer satisfaction
  • Results-oriented
Work History
Executive Events Manager, 04/2018 to 05/2019
Dana Hotel And Spa Chicago, IL
  • Lead site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern.
  • Prepare all necessary banquet event orders in the Delphi system and send detailed estimates to client in timely fashion.
  • Synchronize all necessary departments in a weekly  meeting to discuss all upcoming events.  Ensure all set ups and activities are executed correctly.
  • Work directly with Chef to develop seasonal, custom, and prix-fixe menus to provide the guest with an exceptional experience. 
  • Coordinate with all outside vendors and process all event invoices for any additional services provided.
  • Collaborate with the Group Sales Department in actively selling the venue to prospective clients by attending networking functions, entertaining clients, conducting site visits, and creating initial proposals.
  • Achieved sales of over $750,000 within first 8 months of hire date.
  • Work directly with hotel partners to identify new business within the neighborhood and how to maintain this ongoing return clientele.  Initiated new neighborhood 20% off promotion card.
Head Maitre'D and Supervisor, 08/2017 to 04/2018
The Fifty/50-Portsmith & Steadfast Restaurants Chicago, IL
  • Actively participated in ongoing customer service programs to build sales and rapport in the surrounding community.
  • Wrote the operating procedure for Venga which provides further intel to customize a guests dining experience.
  • Worked with Chef and management on prix fixe menus to customize a guests meal.
  • Trained all new incoming employees on culture of Fifty/50, procedures, and expectations.
Operations Manager & Lead Trainer, 11/2016 to 07/2017
Sodexo Polaris Lounge-Ohare International Airport, Chicago, IL
  • Worked directly with our client, United Airlines, to open the first ever Polaris Lounge in the world.  
  • Extensively trained new employees.  Developed an online app (Quizlet) to assist team members in product knowledge. Lead and directed team members on effective methods, operations and procedures.
  • Oversaw all scheduling for front of house personnel to maintain adequate staffing and minimize overtime.
  • Encouraged feedback from customers and utilize this information  to implement positive changes within the Lounge.
General Manager And Director Of Special Events, 10/2015 to 10/2016
Dos Urban Cantina Chicago, IL
  • Organized special events in the restaurant, including full buy-outs, wedding receptions, bachelor/bachelorette parties, and birthday parties
  • Accurately calculated and wrote proposals for events detailing all costs for the clients
  • Prepared for and executed new menu implementations and developed prix fixe menu options
  • Reconciled all sales and bank and tip exchanges
  • Carefully interviewed, selected, trained and supervised staff
Restaurant Captain, 04/2006 to 10/2015
Joe's Seafood, Prime Steak, And Stone Crab Chicago, IL
  • Guided guests through menus while demonstrating thorough knowledge of the food, wine, ingredients and history of Joe's
  • Trained all incoming new staff on Joe's culture and service standards
  • Cultivated a regular clientele that requested my services due to the outstanding and original dining experience I provided them and their guests
  • An outspoken and participating committee member on the Lettuce Help You Fund to help distribute funds to other employees nationwide
Education
Bachelor of Arts: International Marketing Kansas State University - Manhattan
Certifications
Serv-Safe and Basset Certified
This resume is created in 7 minutes.
Professional Summary

Experienced server and bartender who is reliable, dedicated and has an exceptional work ethic. Makes customer service a top priority. Has a wide ranging history in the hospitality industry and is accustomed to working in fast paced, high volume environments. I'm easy-going and keep a positive attitude.

Core Qualifications
  • Point of Sale (POS) system operation

  • Balancing cash register and completing reconciliations

  • Extensive beer, wine and spirit knowledge
  • Outstanding customer service

  • High-volume serving experience

  • Confident to make recommendations and pairings

  • Works well under pressure
Experience
Server 04/2016 to 05/2019
Sansei Seafood Restaurant & Sushi Bar Waikoloa, Hi

Provided exceptional customer service at this very popular seafood, steak-house and sushi restaurant. Educated guests of local fish offerings and preparation methods, as well as, describe signature dishes. I used my knowledge of the extensive wine and cocktail menu to make recommendations when appropriate and answer questions.

Server 02/2016 to 04/2019
Lava Java Kailua-Kona, HI

Consistently provided friendly and fast service to a large table section in one of the busiest breakfast restaurants in Kailua-Kona. Maximized beverage sales by suggesting drinks with exotic fruits and locally grown coffee. I efficiently used the hand-held POS system to take orders, split checks and complete transactions with speed.

Server/Bartender 05/2012 to 10/2015
Robert's Pub at Black Butte Ranch Sisters, Oregon

Used core service principles and proper etiquette to maximize guest relations at this hotel and golf resort. Demonstrated knowledge of regional wines and local beers to suggest appropriate dinner pairings. Maintained attention to detail to properly time courses and anticipate guest needs. Created drink specials and mixed a wide variety of classic cocktails.

Bartender/ Bar Trainer 05/2008 to 05/2012
Mcmenamins Bend, OR

Worked high volume bar which required effective multi-tasking between server and patron orders. Memorized an extensive cocktail list, in addition to having full knowledge of over 12 seasonally changing beers and their unique flavor profiles. Learned patrons names and drink preferences so they felt welcomed and appreciated.

Education
Associate of Arts Central Oregon Community College Bend, Oregon
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Summary

Dedicated administrative professional specializing in education enrichment, career coaching, and marketing. Excellent communication, customer service, and organization skills with a strong attention to detail.  Considerable experience in youth development and enrichment, exceeding set goals.

Experience
  • Server
  • Red Lobster Hospitality LLC
  • Austell, GA
  • August 2018 to Current
  • Execute flawless and exceptional service to guests in friendly, knowledgeable, and accommodating manner.
  • Skillfully promote specials and beverages.
  • Assistant teammates provide excellent service to their guests. 
  • Social Media Coordinator
  • The Working Dancer
  • Remote
  • February 2018 to Current
  • Management ongoing schedules on multiple platforms.
  • Use marketing expertise to increase audience engagement and subscribers.
  • Developed marketing content such as blogs, promotional materials,  advertisements for social media, branding strategies and content.
  • Job Coach/ Work Skills Trainer
  • Goodwill Industries of Dallas
  • Dallas, Texas
  • June 2018 to July 2018
  • Successfully provided direct instruction and critique yielding to students being offered long term employment.
  • Maintained meticulous documentation of students work performance.
  • Successfully demonstrated and communicated appropriate work behavior to assist in student performing job tasks successfully.
  • Administrative Assistant
  • Temp Team
  • Dallas, Texas
  • April 2017 to May 2018
  • Coordinated appointments and facilitate department meetings including reserving space, and preparing agendas.
  • Created content for mass mailings and routine correspondence including customizing graphics for event invitations and preparing presentation materials.
  • Supported staff and performed special projects as directed.
  • Office Manager
  • EPIC Office Suites
  • Plano, TX
  • November 2016 to April 2017
  • Sourced pipeline of consistent leads.
  • Developed and implemented company marketing strategies including social media presence which decreased company debt and increased revenue.
  • Managed accounting, vendor relationships, inventory, and all other facets of general office business.
  • Customer Liason
  • Devine Interests
  • Plano, TX
  • March 2014 to October 2016
  • Maintained current loan and pricing information on the company website.
  • Developed and maintained relationships with prospective homeowners.
  • Music Teacher/ Program Staff
  • Youth World
  • Dallas, Texas
  • June 2015 to July 2015
  • Successfully improved student participation through integration of creative role play.
  • Revised camp's curriculum and activities by developing lessons using relevant children's books, poems, movies, and themes to promote student interest.
  • Collaborated with Program Staff board members to develop activities and incentives for students' in need of assistance.
  • Teaching Artist
  • SWAY Enterprises
  • Dallas, Texas
  • June 2013 to April 2014
  • Created music activities to aid students in learning weekly curriculum.
  • Assisted in developing after school tutoring program.
  • Consistently received positive teacher evaluations from students and staff members.
  • College Community Assistant
  • American Campus Communities
  • Arlington, TX
  • July 2013 to March 2014
  • Planned community events and advertised via monthly newsletter.
  • Facilitated community tours and sold available units.
  • Mediated and resolved student resident conflicts.
  • Teacher Aide/ Receptionist
  • N. I. A. Kids Center for the Performing Arts
  • DeSoto, Texas
  • September 2012 to June 2013
  • Maintained  and managed front desk and student records.
  • Supervised classroom activities and instructed weekly music class.
Education
  • Coursework - Business
  • Dallas County Community Colleges 2012-2016
  • Dallas, TX
  • Coursework - Business Marketing
  • Sam Houston State University 2011-2012
  • Huntsville, TX
  • Job Skills Training
  • UNT Wise Certification
  • Denton, TX
  • 2018
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Professional Summary

Talented Pharmacy Coordinator/Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 14 years of experience to new professional challenges with growth-oriented organization.

Work History
Agmus Ventures Inc. - Pharmacy Coordinator / Director Orlando, FL 08/2017 - Current
  • Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional organizations and conferences.
  • Maintain regularly scheduled office hours to advise and assist students.
  • Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Coordinate the Pharmacy Technician Program in compliance with and in accordance to the accreditation standards and other institutional requirements.
  • Participate in student recruitment, registration, and placement activities.
  • Serve on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues.
  • Participate in campus and community events.
  • Collaborate with members of the business community to improve programs, to develop new programs, and to provide student access to learning opportunities such as internships.
Agmus Ventures Inc. - Part Time Faculty Orlando, FL 08/2017 - Current
  • Planned appropriate and engaging lessons for both classroom and distance learning applications.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Maintained classroom structure and student engagement.
  • Graded over 20 assignments per week to input grades using Blackboard.
CVS Health - Specialty - Sr Training Coordinator Orlando, FL 02/2016 - 08/2017
  • Organized training for 28 new employees every other week.
  • Supervised and coordinated activities for Pharmacy Service Representatives, Pharmacy Technicians, and Pharmacists during annual training seminars.
  • Addressed all questions from training program participants.
  • Gathered and organized supplementary material to support structured lessons.
  • Scheduled and taught in class and online courses using Adobe Connect to increase learning opportunities to other sites.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
CVS Health - Pharmacy Scheduler/Externship Coordinator San Juan, PR 01/2013 - 02/2016
  • Drafted biweekly time sheets for 200 pharmacists and employees.
  • Oversaw the day-to-day processing of payroll for 150 employees, including review of time-sheets and computing pay in accordance with laws and regulations.
  • Worked with human resources to develop a streamlined way to track paid time off.
CVS Health - Field Colleague Trainer San Juan, PR 01/2010 - 01/2013
  • Assumed ownership of all training program initiatives in the opening of the new market.
  • Monitored participant workflow and behaviors throughout the training process.
  • Planned and delivered pharmacy operation training to an average of 20 pharmacists and technicians per week.
  • Worked with the Pharmacy Supervisor to resolve any problems, improve operations and provide exceptional customer service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
CVS Health - Lead Certified Pharmacy Technician Kissimmee, FL 10/2004 - 12/2009
  • Under the supervision of a licensed pharmacist providing medication, counting tablets and providing the best customer service.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Generated pharmacy orders and accompanying documentation.
  • Monitored and optimized inventory, and reordered materials as required.
Registration and Certifications

Registered Pharmacy Technician - RPT65410 - 12/2020


Certified by the Pharmacy Technician Certification Board (PTCB) - 10087285 - 07/2021

Languages
Spanish
English
Portuguese
Skills
  • Work in a fast pace environment
  • Promotes positive behavior
  • Multitasking
  • Bilingual (Spanish, English and Portuguese)
  • Excellent written and oral communication skills
  • Cross-functional training
  • Staff management
  • Goal-oriented
  • Strong interpersonal skills
  • Detail-oriented
  • Active listening skills
  • Team building expertise
  • Quick learner
  • Employee coaching
  • Schedule management
  • Employee training
  • Strong pharmacy background
  • Data analysis
  • Interviewing
  • Recruitment/staffing
Education
05/2018 University of Phoenix Phoenix, AZ Master of Science: Health Administration Logistics

Coursework in Healthcare Logistics

University of Phoenix Phoenix, AZ Bachelor of Science: Health Administration
  • Coursework in Health Services Administration and Business