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Professional Summary

Hardworking Customer Service Representative with 8 years of experience working with the retail and banking industry. Over these year, built a strong client relationship by creating an environment to build mutual trust. To ensure all customers feel valued, respected and supported, proactively providing them with advice on appropriate products and services. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Excellent written, listening, communication abilities
  • Skilled to contribute to a positive working environment
  • Critical and logical thinking and analyzing skills acumen
  • Capable to ensure customer problems are handled appropriately, escalating issues when necessary
  • Strongly Organized and decisive, time management and Organizational skills and also highly skilled in multi tasking and able to manage multiple priorities
  • Ability to work in stressful environment very calmly and possess experience in meeting targets and deadlines before time
  • Able to actively participate in the performance management process
  • Proven experience in providing excellent customer experiences
  • Skilled to plan and execute relationship building activities
  • Ability to understand and apply operating policies and procedures as per requirement
Work History
Customer Service Representative, 08/2019 to Current
 Scotiabank – Brampton , Ontario
  • Complied with internal controls and government regulations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers in fast-paced environment
Associate, 05/2014 to 09/2019
 Amazon Fullfilment Center – 6363 Millcreek Dr, Mississauga, ON L5N 1L8
  • Resolved the problems of the vendors regarding their goods and issues related to their products
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Communicated clear expectations and goals to each team member
  • Handled all vendor relations issues in a gracious manner and in accordance with company policies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Actively pursued personal learning and development opportunities
  • Determined vendor needs by asking relevant questions and listening actively to the response given by them and fulfilling directions received from them
Academic Tutor, 01/2011 to 01/2013
 Self-Employed
  • Coached students with special academic interests to fully pursue those subjects
  • Developed students' computer and technology skills through demonstrations and practice
  • Observed and evaluated students' performance, behavior , social development and physical health.
Document Specialist, 01/2003 to 01/2007
 ICICI Bank (Risk Containment Unit) India
  • Developed an efficient method to identity, contact and close business with existing and new customers in an exponential increase in financial results every quarter
  • Opened and properly distributed incoming mail
  • Answered and managed incoming and outgoing calls while recording accurate messages
Additional Information

Fluent in English, Hindi & Punjabi

Education
Master's in Mathematics : Mathematics Guru Nanak Dev University
Dipolma: Accounting Technology And Bookkeeping, 2019
 Stratford College - ON
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Education and Coursework
Bachelor of Science: Chemical Engineering 2019 North Carolina A&T State University Greensboro, NC, USA

GPA: 3.51/4.0
Business Administration 2018 Harvard Business School Summer Venture in Management Program Boston, MA, USA
  •  Selected as 1 out of 180 students to attend Harvard Business School's residential program for one week.
  • Attended three classes a day using the esteemed case method with world class Harvard Business School professors.
Skills
  • Microsoft Office: Word, PowerPoint, Excel, Project, Publisher
  • Software: Java, Matlab, Minitab, IntelaTrac, SAP, Lotus Notes, AE.net, Aspen
  • Research: Luminescence Spectroscopy, FT-IRS Gaussian Computational Modeling, Mechanochemical Synthesis
  • Effective presentation and public speaking capabilities
Experience
PDP Intern 05/2018 to 08/2018 BASF Kankakee, IL
  • Led the initial site wide implementation of mobile  operator rounds using Intelatrac software.
  • Provided justifications for purchase of critical spare parts for equipment by reporting costs, lead time, building idle cost, and idle cost.
  • Reported and analyzed the data representative of downtime for bottleneck areas at the site.
  • Constant communication with vendors to obtain quotes and to coordinate meetings essential for technical project completion.
Chemistry Tutor 08/2017 to Current North Carolina A&T State University Greensboro, NC
  • Empowered students to develop their study skills.
  • Assisted students with preparation for upcoming exams.
  • Initiated interactive learning sessions and resolved issues regarding student's schoolwork.
PDP Intern 05/2017 to 08/2017 BASF Tarrytown, NY
  • Knowledgeable on pharmaceutical excipients Kollicoat MAE 100-55 and Kollicoat MAE 100 P.
  • Utilized the BASF's Kollicoat MAE 100-55 to effectively coat tablets and softgel capsules for customers with requested conditions.
  • Discovered the impact of formulation composition on the drug dissolution kinetics; controlled the drug release time from 1 hour to more than 24 hours.
  • Proficient in utilizing pharma product development equipment of tablet machine, fluid bed, pan coater, disintegration tester apparatus and UV spectrometer.
Research Assistant 03/2016 to 08/2016 North Carolina A&T University Greensboro, NC
  • Conducted tests to detect the energy transfer for the reactions of lanthanide metals and phthalates. Analysis of the reaction will be used to assist in creating a sensor to identify phthalates in manufactured products.
  • Followed specific safety rules and regulations in performing assigned duties. Performed duties to conduct prototype or laboratory tests following prescribed procedures.   
  • Assisted in compiling, analyzing, and interpreting data to prove or disprove hypothesis.
Achievements and Awards
  •  Delta Sigma Theta Sorority, Inc.: 2019
  • Thurgood Marshall Leadership Institute Scholar: 2018 
  • Omega Chi Epsilon Honor Society: 2018-2019
  • Tau Beta Pi Honor Society: 2017-2019
  • Alpha Kappa Mu Honor Society: 2017-2019
  • Alpha Lamda Delta Honor Society: 2016-2019
  • Dean's List: 2015-2019
  • NCAT Fr. of Excellence Award: 2016
  • Lewis and Elizabeth Dowdy Scholarship: 2015
Extra-Curricular Activities
  • President of AIChE: 2018-2019
  • Vice President of Tau Beta Pi: 2018-2019
  • Vice President of AIChE: 2017-2018
  • Aggie Mentoring Program: 2017-2018
  • Honors Mentor: 2016-2019
  • National Society of Black Engineers: 2015-2019
  • NCA&T SU Honors College Member: 2015-2019
  • Society of Women Engineers: 2015-Present
  • Miss. AIChE: 2016-2017
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Certifications
New York State Permanent Certification English 7-12  9/01/2006 

Summary

Actively looking for a full time teaching position with a diverse student body. Attentive teacher with excellent communication skills. Organized and driven with an innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. 

Highlights
  • Skilled lesson implementation for the individual student.
  • Lesson planning expertise
  •  Standardized Testing
  • Common Core knowledge
  • IEP familiarity
Education and Training
2001
Master of Arts: English Education Columbia University Teachers College － New York, New York

Member of the National Honor Society in Education 

4.0 G.P.A
1999
Bachelor of Fine Arts: Theatre Arts New School University － New York, New York
Experience
02/2004 to Current
Private Freelance Tutor ( while raising two girls) Leigh Katz Private Tutoring Service － CT and New York
  •  Independent Tutoring Service For All Ages and Subjects (15 years)
  •  Each Lesson tailored to individual needs of the student 
  • Several Current and Past Client References Available
09/2008 to 12/2013
Part Time Acting Instructor For Adults and Kids Fairfield Continuing Education － Fairfield, CT
  • Designed and taught acting classes for adults and children
  • Specialized in scene study, monologue, and audition techniques
  • Had many returning students each semester
10/2007 to 07/2008
Middle School Language Arts Teacher Western Middle School － Greenwich, CT
  • Transitional teaching position during relocation from New York to Connecticut
  • Designed and implemented various units of study in writing, reading, and literature analysis
  • Prepared Students for Connecticut Assessments Tests
02/2004 to Current
Stay At Home Mom / Freelance Actress Stay At Mom /Freelance Actress － Ney York , NY

Proud stay at mom and freelance actress. While raising two girls 8 years apart,   I was able, along with my part time tutoring business, to explore my artistic side by  performing in several stage productions when time permitted. 
09/2002 to 10/2003
High School English Teacher New Dorp High School － Staten Island, NY
  • Taught English classes in grades 9-12
  • Designed and implemented lesson plans focusing on reading comprehension, writing, and literature analysis
  • Created thematic units of study using various literature texts

  
09/2001 to 06/2002
Middle School Language Arts and Social Studies Teacher Adelphi Academy － Brooklyn, New York
  • Designed and implemented units of study in reading, writing, comprehension, and history for students in grades 6-8
  • Combined the study of both Language Arts and Social Studies for humanities based learning by using historical fiction as a tool in the classroom.
Activities and Honors
  • Actress with over 20 years performance work in both theatre and film.
  • Senior Board Member of the Theatre Artist Workshop (TAW) in Norwalk CT

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