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Professional Summary
Enthusiastic Waiter knowledgeable in upselling and building rapport with clients. Talented people person with experience working in food service environments. Looking for similar restaurant position with an organization which offers growth potential. Worked in several different positions through my final two years of college until I became caregiver to my ailing mother
Skill Areas
  • Extensive hospitality background
  • Table clearing
  • Food and beverage knowledge
  • Cash handling
  • Food safety understanding
  • Customer service
  • Trained in liquor, wine and food service
  • Menu knowledge
  • Upbeat, outgoing and positive
  • Payment processing
Experience
Home Caregiver 12/2012 to 10/2016 Carol Bertel Melbourne, FL Supervised frequent activities such as medication and personal hygiene to ensure safety. Maintained a clean and well-organized environment to promote client happiness and safety. Administered all necessary medications as directed by care plan. Transported client to doctor's appointments and to complete other related errands.
Dining Room/Lounge Server/Host 01/2011 to 12/2012 Uno Pizzeria & Grill Leominster, MA Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Assisted guests with making menu choices in an informative and helpful fashion.
Box Office/Concession 01/2011 to 12/2012 West Newton Cinema Newton, MA Answered questions about menu selections and made recommendations when requested. Served guests promptly to ensure food remained at proper temperatures. Accurately made change for cash transactions. Complied with health and sanitation practices and procedures.
Historical Performer 02/2010 to 12/2010 Strawbery Banke Museum Portsmouth, NH Engaged audiences to increase interest and participation in historical shows while interacting with audience members to encourage participation.
Cashier 01/2010 to 10/2010 Panera Bread Arlington, MA Reconciled cash drawer at the start and end of the shift. 
Provided a high level of service by helping customers find the specific products.  Cleaned and organized register counters. Bagged merchandise by following standard procedures. Ensured fast financial transactions to minimize long register lines. 
Education
High School Diploma: General 6 Holy Name Central Catholic Worcester, MA, United States
Bachelor of Science: English Theater 2012 Fitchburg State University Fitchburg, MA, United States
Extra-Curricular Activities
Training in professional theater with the ability to adapt to changes. Traveled to Scotland to perform in renowned Fringe Theatre Festival. Catered for Events with a Cause.
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Professional Summary
Innovative Event and Marketing Manager bringing extensive background in the media and entertainment industry. Constructs motivated teams with an eye for creating detailed and engaging affairs with lasting impact.
Work History
Tour Manager Jul 2016 - Current
Campus Movie Fest - Ideas United Atlanta, GA
  • Led promotion and production strategy of largest student film festival in the world
  • Improved annual event attendance by up to 63%
  • Monitored and analyzed performance metrics for maximum impact
  • Developed and built upon grassroots marketing campaigns for more than 30 signature events
  • Built and executed individual run-of-shows for each event
  • Oversaw and managed budgets totaling nearly $220,000
  • Cultivated and maintained relationships with 70+ client contacts nationwide
  • Interviewed job candidates and made goal-oriented staffing decisions
  • Set up partner booth displays once a week for participant interaction
  • Trained team members and ensured continued success by strengthening tour morale
Media Coordinator Jul 2017 - Current
TERMINUS Conference & Festival Atlanta, GA
  • Developed integrated social media strategy with Adobe, Panasonic and Sennheiser to ensure partner needs were met and promoted accordingly
  • Spearheaded campaign reveal for 'PlayStation Emerging Filmmakers Program'
  • Partnered with Elfenworks Foundation to promote social change through student grant program
  • Worked alongside talent publicists to bolster celebrity involvement in festival events
  • Curated daily metric performance recaps to target improvement opportunities
  • Supported talent handling and logistics
Production Assistant & Performer Feb 2014 - Jul 2016
Busch Gardens Tampa Tampa, FL
  • Assisted leadership team with auditions and special events often coordinating dates and times for callbacks and rehearsals
  • Took on numerous backstage roles including building, loading and striking sets
  • Performed as a member of award-winning puppeteering stilt show 'Jungala'
  • Aided production of 'Howl-O-Scream' marketing advertisements
  • Received department-wide 'RISE' award in March '16 for showing 'Respect, Initiative, Service and Excellence' in the workplace
Keyholder May 2012 - Jan 2015
American Eagle Outfitters Wesley Chapel, FL
  • Hired, trained and evaluated personnel in sales and marketing
  • Staffed and scheduled employees to specific strengths to best meet the needs of the store
  • Single-handedly developed new process for credit and loyalty retention resulting in the highest percentage of applications per transactions in the country (>10%) ensuring continued and enlarged repeat business
Education
Bachelor of Arts: Mass Communication August 2016
University of South Florida Tampa, FL
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Accomplishments
  • Teaching Certificate for Elementary school , middle school and high school in Japan Third grade in Secretarial Administration Skills in Japan Currently working on Medical Billing specialist certification.
Professional Summary
Skills
Certifications
DedicatedMusic teacherLesson PlansTalented accompanistStudent Teaching ExperienceHigh School Experience(in Japan)Excellent Time ManagementMulti-tasking abilityPositive Reinforcement MethodHonestPositive RelationshipsCreative LessonOn time and reliableExcellent multi-tasker
Education
1990 High School Diploma: Higashimozu High school Osaka
1994 Bachelor: Piano PerformanceSOAI University Osaka
Master's: Piano PerformanceUniversity of Utah, Salt Lake City, Utah
Work History
January 1991-January 1993 Electric keyboard sales, Piano performer | KORG | Osaka, Japan
  • Electric keyboard sales , Piano performer | KORG | Osaka, Japan Greeted customers entering the store to ascertain what each customer wanted orneeded.
  • Described product to customers and accurately explained details and care ofmerchandise.
  • Performing on KORG keyboard(customer could see how well keyboard was build) Arrange performers for the concert using KORG products.
  • Went to different stores often to demonstrate and help with sales there.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Attend meeting each month for the sales report.
March 1992-December 1994 Piano teacher | YAMAHA Music School | Osaka, Japan
  • Specialized in classical music.Help student develop their skills performance assessments Plan with manager for each student.
January 1992-December 1994 Math , Music , English Tutor | The Suzuki School | Osaka, Japan
  • Conducted one-on-one tutoring sessions for Math , Music , English to Elementary tohigh school students Taught in the class room setting or individual Evaluate class and report it to principalSelect course material and assignments.
January 1992-December 1994 Assistant | Doctor's Kayazawa Clinics | Osaka, Japan
  • Clean equipmentsProvided outstanding customer service.Help patients with electro therapy and heat therapy Remember which each patient's needs ( example
June 1996-January 1998 Cashier | University of Utah parking services | Salt Lake City, USA, UT
  • Operated a cash register for cash, check and credit card transactionsCleaned and organized the parking boothResolved all customer complaints in a professional mannerReport sales each dayHad a knowledge of the campus map.
June 1997-March 1998 Cafeteria, Gift shop attendant /Japanese translator | Cafeteria Salt Lake City Marriott University Park | Salt Lake City, USA, UT
  • Worked in the early morning espresso bar -served muffins, biscotti, bagles, ice water ,juice, Coffee etc.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Trained new employees
  • Received payment from customer and report each day
  • Cleaned and organized service, storage and work areas
  • Translate English to Japanese for guests
  • Open , closing shops responsibility.
May 1997-March 1998 Waitress/Hostess/Cashier | Kyoto Japanese Restaurant | Salt Lake City, USA, UT
  • Consistently provided professional, friendly and engaging service at the busy restaurantAnswered phoneFollowed all safety and sanitation policies when handling food and beverage to upholdproper health standards.Resolved guest complaints quickly and efficiently.Maintained complete knowledge of restaurant menu, including daily specials.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Received payments from customer and report sales.Bussed and reset tables and kept dining room and work areas clean.Maintained highest standards of cleanliness and sanitation.
May 1997-April 1998 Waitress/Hostess/Cashier | TOKYO BOYS restaurant | Salt Lake City, USA, UT
  • Consistently provided professional, friendly and engaging service at the busy restaurantAnswered phoneFollowed all safety and sanitation policies when handling food and beverage to upholdproper health standards.Resolved guest complaints quickly and efficiently.Maintained complete knowledge of restaurant menu, including daily specials.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Collect money, report each shift.
May 1998-December 1998 Cafeteria Worker/Cashier | University of Utah dining service | Salt Lake City, USA, UT
  • Diligently restocked work stations and display cases.Created attractive displays to promote items.Consistently provided professional, friendly and engaging service at the busy Univ.Cafeteria Followed all safety and sanitation policies when handling food and beverage to upholdproper health standardsResolved guest complaints quickly and efficiently.Recieved customer payments and reportCleaned and organized eating, service, and kitchen areas.
January 1999-June 1999 Apartment Manager | Viva corporation | Salt Lake City, USA, UT
  • Communicated effectively with owners and residents.Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated with landlord regarding building and tenant issues.Scheduled contractors for maintenance issues.Clean building (inside / outside)Showing apartments for possoible new tenant APRIL 1990-CURRENTPiano teacher , Concert pianist | self | Osaka, Japan and USA Interview parents and students for setting goals Teach ENJOYMENT of playing the piano ( students ages 4 to adults ) Teaching skills to many different type of students Helping students to develop confidentMake individualized lesson plans and select course materials.
  • Maintain current knowledge of community concerts and performance events to suggeststudent attendance Judge other teacher's students for Utah Music Teachers Association (UMTA)Met with soloists and concertmasters to discuss and prepare for performances.Perform at Logan Tabernacle Performed as part of an International Tour with children's choir (as an accompanist ) in PA, NY, NJ and UT, USA.Planned and organized concerts and programs.
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Summary

Performer with four years of party entertainment experience looking to provide excellent service and bring magic to customers of all ages.

Highlights
  • Exclusively 5 star reviews 
  • Reliability
  • Vocal performance 
  • Improvisational skills
  • Public speaking 
  • Guest interaction 
  • Adaptability
  • Excellent customer service
Experience
01/2017 to Current
Quick Service Food and Beverage Walt Disney World Resort Orlando, FL
  • Sell food and beverages to guests
  • Prepare and assemble food
  • Buss tables, clean equipment, and empty trash cans
  • Interact with guests 
05/2016 to 08/2017
Summer Safari Instructor Denver Zoo Denver, CO
  • Provide safe and educational experiences for children
  • Develop thoughtful curriculum  
  • Empower kids to positively interact with animals and explore conservation topics
  • Entertain and engage 30 children for full days
11/2013 to 01/2017
Character Performer Pixie Dust Princess Parties Seattle, WA
  • Portray princess characters accurately 
  • Uphold character integrity 
  • Entertain guests of all ages at parties and corporate events
  • Run games, read stories, and sing
06/2012 to 06/2014
Character Performer My Enchanted Birthday Denver, CO
  • Portray princess characters accurately 
  • Uphold character integrity 
  • Entertain guests of all ages at parties and corporate events
  • Run games, read stories, and sing
Extra-Curricular Activities
  • Logger Cheer Squad
  • Reperatory Dance Group
  • Curtain Call Performance Club
  • Shades of Blue Choir
  • Dorian's Singers
  • 2 years of voice training
Education
2016
Bachelor of Science: Biology University of Puget Sound Tacoma, WA
  • Deans list of Fall 2014 and Spring 2015
  • Phi Eta Sigma Honor Society
  • Phi Sigma Biological Honor Society 
  • 2016 Library Assistant Award for Outstanding Service
Performance Reviews
  • "I wanted to let you know that Molly & Emma (and all the other girls at the party) LOVED Anna!!!!! Anna was wonderful with the girls and they were completely enchanted with her from the moment she arrived to the moment she left!!! She was WONDERFUL!!!! I couldn't believe her voice - it was amazing!!! Molly and Emma haven't stopped talking about her!" -Lindsay M
  • "Thank you guys for your performance on my daughters 4th bday party!!!!! She loved it!! She had the best birthday having her favorite queen and princess!!! You made her birthday Extra special :) " - Lizette D.
  • " The ice queen came to my daughter's birthday on Saturday, I have no words to express how wonderful she was. I would 100% recommend her. She had a wonderful voice and sang to the kids without background music..... We all were very impressed, she stayed in character even with the ice and snow on the ground and freezing temperatures outside, where she sang let it go to kids next to the frozen lae next to our house. Again, thank you so much for making my daughter's birthday so special." -Mily K
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