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Professional Summary
Product leader with more than 15 years of Product Management experience in software and hardware across multiple industries.  Focused on efficiently releasing innovative products based on market research, analytics and business financial goals.
Skills
  • Product Strategy and Vision
  • Agile Methodologies
  • Stakeholder Management
  • Team Management

  • Product Launch/Life Cycle
  • Requirements and Roadmaps
  • Pricing/Packaging
  • User Experience
Work History
Asst Director Product Management, 02/2018 to Current
Northwestern Mutual Franklin, WI

Drive strategic vision and development of omni-channel platform for delivery of client communications impacting the end to end customer journey.

  • Manage team of Product Managers and Business Analysts in delivering communications to clients in their preferred channel at the right time, saving the company $4M+ annually through electronic delivery.
  • Implemented long overdue roadmapping process, tools and monthly forum to align cross-functional leadership and stakeholders on initiative priority and value.
  • Chair and guide committee of senior leaders to arrive at strategic outcomes during redesign of communications platform for improving customer experience and brand perception.
Director Of Product Management, 07/2013 to 11/2017
ARI Network Services Milwaukee, WI

Established and directed vision and strategy for suite of digital parts catalog products, including catalog publishing, display and eCommerce products.

  • Directly managed team of Product Managers in development of 10+ software products used by more than 10,000 customers domestically and internationally.
  • Developed strategic roadmap and business model for digital catalog division, evangelizing to cross-functional and executive stakeholders.
  • Orchestrated major UI/UX update to eCommerce application, transforming to a modern, responsive shopping experience across full spectrum of desktop and mobile devices.
  • Successfully revamped legacy catalog authoring software for manufacturers from ground up, moving from locally installed application to modern cloud-based multi-tenant platform to mitigate high profile account churn and realize new revenue stream.
  • Collaborated with Development to establish and refine Agile development processes, ensuring operational efficiency, speed of delivery and high quality releases.
Director of Product Management, Platforms, 11/2011 to 05/2013
Merge Healthcare Hartland, WI

Developed and managed platform portfolio, including storage, servers, workstations, databases, operating systems and networking.  Owned hardware and platform selection as well as integration of selected technologies with Merge software applications, including performance benchmarking.

  • Redesigned storage certification process, reducing effort from 20 weeks to 7 while improving results.
  • Negotiated reseller and service agreements with vendors.  Achievements included restructuring SQL Server agreement (over $400,000 savings annually) and Linux OS agreement (over $300,000 in savings).
  • Managed internal, vendor, and consultant resources throughout projects from conception phase through release.
Director Of Product Management, Medical Archives, 03/2007 to 11/2011
Merge Healthcare Hartland, WI

Created and communicated product strategy for Vendor Neutral Archive. Managed full product life cycle, including requirements, launch, packaging, pricing and end-of-life strategy.

  • Established short-term and long-term product feature roadmaps.
  • Presented product functionality and vision to customers and prospects (including C-level, Directors and Administrators).
  • Trained sales force and technical sales consultants to understand unique product value, features, workflow, market and competition.
Manager, L3 Support, 05/2004 to 03/2007
Merge Healthcare Hartland, WI

Managed rotating group of Software and Hardware Developers providing technical support for escalated Level 3 issues.

  • Governed support incident queue and prioritized incidents based on customer and organizational impact.
  • Coached Developers to make seamless transition from development activities to customer support.
  • Established effective policies and procedures to reduce incident resolution time.
  • Reviewed all Level 3 incidents to ensure root cause documented and publish incident trending.
Product Specialist, 03/1998 to 02/2004
Idexx Laboratories Inc Eau Claire, WI

Strategic development of PACS (Picture Archive and Communication System), including software application and associated hardware. Exercised knowledge of science and engineering behind imaging software and hardware to evaluate current and emerging technologies.

  • Ensured that current and proposed technology complied with technical standards associated with industry, including ACR (American College of Radiology) and DICOM (Digital Imaging and Communication in Medicine).
  • Authored over 50 technical documents, including technical feasibility studies and end-user manuals.
  • Gained high-profile clients through technical sales consultation for complex, sensitive and lucrative deals.
Education
BBA: Marketing, 1997
University of Wisconsin-Eau Claire - Eau Claire, WI
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Summary

Dynamic employee with just over 10 years of property management experience. Detail oriented, organized, professional and enthusiastic learner. Seeking to re-establish my career in property management with a good company.

Skills
  • Excellent communicator
  • Outstanding team builder and leader
  • Hardworking, focused and detail oriented
  • Proficient reporting daily, weekly and monthly
  • Microsoft Office
  • Outlook/gmail
  • Yardi/One-site
  • On-site
  • Credit Retriever
  • Yieldstar
Experience
Dispatcher, Sierra Air Inc, December 2018-Current Reno, NV
  • Oversee 28 technicians on a day to day basis
  • Dispatch calls for heating, air conditioning, inspections, maintenance's and repairs
  • Ensure accuracy in location for technicians for time efficiency
  • Follow up with customers and technicians
  • Consistently looking forward to streamline for a smooth day, week and month
Realtor, Marshall Realty, December 2017-December 2018 Reno, NV
  • Realtor: set goals and execute
  • Prospect daily to generate appointments along with follow ups
  • Convert appointments to escrows
  • Schedule inspections
  • Track escrows to ensure efficiency  and time sensitivity for contingencies
Community Director, FPI Management, August 2015-September 2017 Sparks, NV
  • Oversee day to day operations
  • Create and motivate a team of 11 employees
  • Increased NOI
  • Budget comprehension and variance reports
  • Report to upper management and ownership
Education and Training
Real Estate, , , TMCC, , Reno NV 2016
  • Real Estate Principles
  • Real Estate Law and Practice
Associate of Arts Sierra College, Rocklin CA
  • Business
High School Diploma Colfax High School, Colfax CA
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Summary

Non-profit executive with over 20 years experience in fundraising, staff development, relationship building, board relations, communication planning, and strategic planning. Desires an executive position with a transformative non-profit organization.

Skills
  • Donor Identification, Cultivation, & Stewardship
  • Organizational Leadership
  • Public Speaking
  • Budget Management
  • Grant Writing
  • Leadership/communication skills
  • Team Building
  • Training & Development
  • Community Outreach
  • Policy & Procedure Writing
Experience
Director of Development and Homeless Programs
January 2019 to Current
St. Petersburg Free Clinic St. Petersburg, FL
  • Promoted to new, hybrid position to oversee three residential programs and continue leadership over development department, supervising 24 direct and indirect reports
  • Re-structured development team to enable additional responsibilities
  • Manage day-to-day operations of Family Residence, Men's Residence, and Virginia & David Baldwin Women's Residence
  • Developed KPIs for each residential program director
  • Initiated team meetings to encourage collaboration and better working relationships
Director of Development
August 2011 to January 2019
St. Petersburg Free Clinic St. Petersburg, FL
  • Transformed under-performing development department into professional, financially successful entity
  • Led senior team to exceed goals of annual budget of $3.7 million
  • Successfully completed $4.5 million capital campaign for women's residence to accommodate 50 homeless, single women. Secured lead gift of $1.5 million. Completed campaign six months ahead of schedule
  • Secured several transformational gifts including a lead gift of $2 million, the largest gift ever received at St. Petersburg Free Clinic, for expanded food bank operations; $1.5 million for expanded health center; $500,000 to complete campaign for new men's residence; and $1.7 million to fund Dental Clinic operations for three years
  • Recommended annual budget and development plan to achieve stated fundraising goals. During tenure budget has increased from $1.5 million to $11.5 million
  • Created and implemented "best practices" fund development strategies to serve eight programs, which assist over 100,000 individuals annually
  • Managed team of four professionals that included Donor Development Officer, Development Assistant, Director of Annual Giving, and Coordinator of Volunteers and Special Events
  • Re-launched inactive Planned Giving Program and developed marketing and lead follow up strategies
  • Designated CEO in short term succession plan. Duties have included authorizing major financial contracts, hurricane preparedness, handling employee conflicts, and speaking with media
  • Educated, engaged, and trained board members on philanthropy, prospect identification, cultivation, and stewardship
  • Created branding for specific donor segmentation
  • Increased special event revenue by 50% in one year through restructure of sponsorship opportunities
Director of Development
April 2006 to August 2011
FORCE: Facing Our Risk of Cancer Empowered Tampa, FL
  • Created first development position and implemented a fundraising program for national organization focusing on a genetic disposition to ovarian and breast cancer
  • Developed a special program for consecutive year givers which increased the number of its' members by 40% the second year.
  • Worked with strategic planning to embark on major gifts campaign.
  • Assisted with planning of annual international conference, which grew from 100 to 500 attendees. Planned and executed fundraising gala.
Chair, Women's Philanthropy (Volunteer)
February 1991 to February 2009
Jewish Federation of Pinellas/Pasco Counties Women's Philanthropy Largo, FL
  • Led four divisions and a $1,000,000 general campaign
  • Planned special events, conducted training sessions for solicitors, & organized fundraising phonathons
  • Selected to participate in a young leadership training held in Israel
  • Awarded the Dr.Edward N.Ludin Young Leadership Award
Education and Training
Master of Nonprofit Administration : 2017 North Park University Chicago, IL

Coursework in Organizational Leadership, Human Resources, Nonprofit Financial Management, and Measuring Outcomes.

Bachelor of Arts : Materials & Logistics Management Michigan State University East Lansing, MI
Activities and Honors
Board Member, Association of Fundraising Professionals, Suncoast Chapter                                                                  -Chair, National Philanthropy Day 2015
 -Chair, Membership Committee 2017
Leadership St. Petersburg, Class of 2018

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Summary
Decisive business student who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns.
Skills
  • Excellent written and verbal communicator
  • Go-to-market strategy development
  • Innovative
  • Mobile marketing​
  • Quality leadership
  • Customer service-oriented
Experience
Pantana Bobs September 2017 to Current Bartender
Greenville, NC
Maintained full knowledge of bar and menu items and made recommendations.
Anchor Aquatics May 2017 to September 2017 Aquatics Manager
Grasonville, MD
Ran and Maintained a pool which includes five employees. Responsible for keeping the pool clean, payroll for employees, scheduling shifts, and upholding excellent customer service policies. 
Lexus May 2016 to September 2016 Business Development Coordinator
Tampa, FL
Developed multiple marketing strategies and campaigns each week in order to bring prospective buyers into the dealership. Managed new product and content releases.
 
Education and Training
Indiana University of Pennsylvania Marketing Indiana, PA
East Carolina University 2019 Bachelor of Arts: Marketing Greenville, NC
Activities and Honors
East Carolina University Sigma Sigma Sigma - 2017- current