Detail-oriented professional promoting expertise in supply chain planning. Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products and the methods needed to obtain the best pricing. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills.
Generate weekly, monthly, quarterly and annual reports on purchasing operations.
Oversee daily operations of purchasing department for a Dental Corporation of 42 office locations, a call center, and our corporate office and two support staff centers.
Retrieve and process purchase orders from all 42 Dental offices and call center, support staff and corporate locations. Negotiating freight, and delivery charges.
Perform monthly reconciliation of open purchasing orders and location budget to ensure accurate visibility.
Maintain an efficient, and strong rapport with All support Staff, executives, office managers and back floor supervisors to ensure offices are fully stocked on supplies for daily procedures.
Closely working with vendors to negotiate down rates on Inventory items, as well as hourly rates for Tradesmen services, i.e. Plumbing, Electrical, Janitorial, etc. Negotiate prices with vendors to lock in low cost, without compromising on quality.
Also maintaining profit, and improved merchandising strategies. Forecast purchasing trends to maintain all locations are accurately stocked for daily scheduled procedures.
Prepare spreadsheets detailing item information analyzing reports detailing purchasing trends and location performances.
Coordinate with operations, and accounting to better assist with corporate month-end closing.
Generate reports on purchasing operations to assess progress, or points for improvement.
Devise and implement new departmental procedures to track flow between the 42 office locations and Corporate Prepared Task Planning Sheets (TPS) to identify proposed tasks and project costs.
Proficient in both Great Plains, Work Place system, Sage Erp, SAP, AS400
Managed on-hand inventory to ensure order fulfillment, including item setup and customer pricing.
Trained Inventory planner with analytical reporting skills.
Managing 5 customer service representatives work flow to exceed quality service goals on all B2B inbound and outbound customer orders.
Handled small call center for customer client orders, claims, returns, and questions regarding current promotions.
Prioritized order security, accuracy and on-time pickup and delivery. Advising on inter-departmental procedures ensuring customers received accurate and serviceable updates.
Advising on sales and marketing promotions to ensure inventory availability, and fluid flow of order processing.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Negotiated freight contracts and temporary service costs resulting in reduced departmental expenses. Translated business needs and priorities into actionable logistics strategies. Created and submitted NAFTA documents for international shipments.
Minimized damage and repair costs through careful management and preventative maintenance. Managed logistics and shipment schedules to maximize productivity and cut costs.
Assigned shipments to carriers in the centralized database. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
Prepared documents for shipment claims submissions as well as contacted suppliers, carriers and customers with shipping updates.
Oversaw warehouse for all imported and exported goods to ensure product condition and count was verified.
Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention, coached 10 other employees and assisted with quarterly performance reviews
Took corrective action in the case of accidents and delays to minimize extra expenses. Translated business needs and priorities into actionable logistics strategies.
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Experienced professional offering 9+ years overall experience ranging from customer service support to facilities management. I offer a career distinguished by an excellent reputation, proven results in customer satisfaction and commended performances. I am currently seeking an entry level customer service help-desk position, with a reputable company that will allow further enhancement of my current skill set.