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Summary
A proven leader and hospitality expert with a focus on building an extended team to achieve a mutually positive experience and outcome for all parties.
 
A self motivated indivdual with excellent communication skills and a systems driven approach to implementing procedures.
Key Strengths
  • Relationship building
  • Team leadership
  • Confident
  • Self motivated
  • Organised and methodical
  • Excellent verbal and written communication skills
  • High achiever
  • Intensely loyal
  • Sales focused
  • A 'big picture' person with an eye for detail
  • Customer focused
  • Strategic financial management
  • Passionate 

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A Personal Statement
I love to organise and are very methodical in my approach to any project that I set my mind to.  
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Hospitality was a late career move for me, but I love it with a passion.  I genuinely get excited at the chance to bring pleasure to people and make their experience outstanding.  
 
I recognise the importance of building positive relationships with all parties involved in your business, therefore paving the way to a successful outcome for all. 
Core Accomplishments
Commenced the role of General Manger at Juice Bar and Windsor Castle when it was severely under performing.   Under the control of the previous general manager the business was experiencing extensive ongoing monthly losses.  Within the first 8 months turned that performance around to demonstrate a profit within the first year of my management to the position we are now in, performing an average GP in excess of 65%.  
 
When I commenced the role of General Manager at The Windsor Castle we had a less than favourable relationship with the District Licensing Authority with visits occurring on a weekly basis and an increased threat of losing our liquor license.  Within 6 months, through diligent management and dedicated recruitment of Duty Manager's and frequent liaison with the Council, I had established a positive relationship with the Alcohol Harm Unit to the extent that they began showcasing our establishment as an example of best practice.

I have adopted a managerial style that has enabled me to build outstanding relationships with my staff.  I am highly respected and they are given the freedom to learn and flourish within their role. I am driven by excellence and empower and encourage my staff to do the same - as a result they perform well in their role for the mutual benefit of the entire business' success.  
 
My philosophy with The Windsor Castle has always been to treat everyone I come into contact with as if they were a guest in my own home.  To make them feel welcome and treated with respect and integrity whilst offering them a constant excuse to come back time and time again.​
 
In the role of General Manager at Windsor Castle and Juice Bar I have been self taught, implementing proven systems that could easily be modified and applied to other organisations.  
Experience
General Manager Jan 2013 to Dec 2017
 Juice TV Bar Ltd (Trading as The Windsor Castle and Juice Bar) － Auckland
Overall management of a centrally located Auckland venue with multiple bars (three) and four function spaces, catering to a capacity of up to 600 people.  A large function of this role is to manage all private functions across the venue 
  • Full strategic direction for the business in association with key business partners
  • Management of up to 30 staff (including 5 managers)
  • Acting in a sales role for all private and corporate functions and events including following up general prospects, development of extensive proposals to meet a client brief (including budgetary constraints), full liaison with clients throughout the process of planning the function and implementation and theming of the function on the day (as outlined below).
  • Booking entertainment and liaising with promoters for live shows and music events in Juice Bar
  • Excellent staff retention (average DM retention rate 18 months)
  • Recruitment and HR - including managing the disciplinary process, immigration, licensing, staff training, performance review and incentives
  • Development of wine, beer and cocktail menus (up to four times per year)
  • Development of seasonal food menus in consultation with head chef (up to four times per year)
  • Implementation and maintenance of food and beverage costing systems
  • Maintaining KPI's including wages, food costs, beverage GP, customer satisfaction, stock levels and overall running costs
  • Analysis and reporting of monthly financial accounts
  • Development and implementation of promotions and social media
  • Liaison with key suppliers to implement new product launches, incentives and promotions as
  • Sourcing, booking and promoting regular entertainment features for Windsor Castle
  • Liaising with Auckland council licensing, food plan people and alcohol harm unit
  • General day to day running and overseeing of the business
Function and Events Manager Aug 2009 to Dec 2012
 Juice TV Bar Ltd － Auckland
  • Responding to sales enquiries from corporate and private clients
  • Preparing costings and proposals to meet client briefs (including all food and beverage requirements, theming and entertainment)
  • Following up sales prospects
  • Liaising with clients throughout the process once a function had been booked to ensure all requirements are met
  • Liasing with suppliers to maximise clients requirements
Self Employed Personal Trainer Jul 2006 to Jul 2009
 Custom Fit Ltd － Auckland
Sales Manager Jun 2000 to Aug 2001
 Juice TV Ltd － Auckland
Account Manager Oct 1996 to Jul 1997
 Grey Advertising － Auckland
Account Exec Aug 1993 to Oct 1996
 Mojo NZ － Auckland
Promotions Manager Oct 1992 to Aug 1993
 International Public Relations Ltd － Auckland
Sales Secretary/Promotions Assistant Jul 1990 to Oct 1992
 89FM
Education and Training
Manager's License Auckland Council － Auckland Valid until July 2018
LCQ 2014 NZ School of Food and Wine － Auckland
Turning Tables － Auckland
  • Talking Teams Leadership workshop
  • Providing Memorable Customer Service Workshop
  • Managing a Team and Dealing with Conflict Workshop
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Raise Your Spirits 2016 Lion Breweries
Wine Up 2016 Lion Breweries
Certificate in Personal Training 2006 Auckland Institute of Technology － Auckland
Form 3 - Form 7 1984 Whangarei Girls High School － Whangarei
Interests
  • Yoga
  • Resistance training and general fitness
  • Food fanatic with a love for wine
  • Being social and bringing people together
This resume is created in 7 minutes.
Summary
Focused and highly motivated Professional with an entrepreneurial spirit and determination, centered on a high drive for success. Consistently exceed expectations by developing effective plans optimizing an education in Kinesiology and experience in the health industry, complemented with a distinct ability to build and maintain strong business relationships. Reliable, organized, and knowledgeable Professional with a high level of creativity and enthusiasm.
Highlights
  • Trained in business development
  • Proven sales track record
  • Goal-Oriented
  • Exceptional time management
  • Adept at closing sales
  • Exceed sales quota and company goals
Accomplishments
  • Highest Company Sales in 2016
  • Successfully grew the Los Angeles territory by 63% from 2015-2016
  • 60 new account openings from 2014 to present
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Experience
Territory Business Manager Aug 2014 to Current
 INNOVATIVE SKINCARE － Los Angeles, CA



 

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Marketing Consultant Mar 2014 to Aug 2014
 Rady Rahban, MD － Beverly Hills, CA

Streamlined focus product initiative for Coolsculpting

Identified selling opportunities to increase sales in respective accounts
Owner/Personal Trainer Jul 2008 to Aug 2014
 Sonya Barton Fitness － South Bay, CA

Grew  from  0  to  35  clients  in  the  first  quarter  by  creating  a  “friends  &  family”  incentive

​Continue  to  retain  95%  of  original  client  base,  consistently  selling  monthly  personal  training  packages

Nov 2007
Self Magazine
  • Authored an article titled "Ask a Trainer" for the Get Active magazine 2007- www.self.com Fitness Forum Expert, November 2007 2007- Created "Sculpt Sexy Arms" workout for Self Magazine, November 2007 edition.
Instructor Jun 2006 to Feb 2010
 Burn60 － Brentwood, California
Personal Trainer Jun 2006 to Jul 2008
 Valerie Waters Company － Brentwood, California
Oct 2003 to May 2006
 Sonya Barton Personal Fitness － Seattle, Washington
Personal Trainer Aug 2002 to Sep 2003
 Innovative Fitness － Bellevue, Washington
Event Marketing & Promotion Sep 1999 to Jun 2001
 Power Bar － Seattle, Washington
Education
MBA, Kinesiology June 2002 Seattle Pacific University － Seattle, Washington
Magna Cum Laude
Valedictorian of the Physical Education Department
Member of the Mortar Board Honor Society
INTERNSHIPS University Medical Center － Seattle, Washington Worked with Dr. Schoene in the Exercise Testing Center
University of Washington Athletic Department － Seattle, Washington Worked with the trainer for the University of Washington Men's Tennis Team
This resume is created in 7 minutes.
Summary
Health science major with management experience and exceptional people skills. Versed in fitness, nutrition, rehabilitation etc. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. References furnished upon request. 
Skills
  • Results-oriented
  • Operations management
  • Client-focused
  • Excel in social situations 
  • Training and development
  • Microsoft Office
  • Computer proficient
  • Quick learner
Experience
04/2015 to 01/2017
personal trainer Todays fitness － woburn, ma Provided onsite training. Conducted analysis to address health issues which led to positive results. Planned and executed programs and routines.
02/2014 to 03/2017
delivery driver papa ginos － malden, ma
Promptly organized and delivered each order with speed and accuracy.
Helped take orders. Kept a clean and organized work environment. Used money management and customer service skills on daily occurrence.
Education and Training
2018
Associate of Science: Exercise Science Salem State － salem, ma, United States 3.02 GPA
Activities and Honors
Volunteered at the Revere league of special needs from 2012-2014 two days a month.
This resume is created in 7 minutes.
Summary
An enthusiastic, ambitious personal trainer displaying a diverse set of skills in communication, leadership, and analytical thinking with 2 years of experience as a certified personal trainer.  Striving for a higher sense of achievement and performance, I diligently maintain a sense of professional conduct and an eagerness to succeed and learn in any work environment. My proficiencies include creating workout regimens that emphasize optimum improvement in strength, mobility, weight loss, cardiovascular health, and other fitness components.  
Experience
Personal Trainer 09/2016 to 12/2016 Belmont University Nashville, TN
  • Organized and cleaned all gym equipment
  • Programmed and coordinated exercise programs for multiple athletes
  • Led personal training sessions for athletes
  • Tracked progress with client data software
Internship 05/2016 to 07/2017 Chadwick's Fitness Nashville, TN
  • Led personal training sessions for various athletes and middle aged clients
  • Mastered multiple forms of exercise such as dynamic warm ups and functional movement system
  • Organized and cleaned all gym equipment
  • Learned the proper way to train athletes for speed, agility, and movement
Personal Trainer 09/2015 to 05/2017 Belmont University Nashville, TN
  • Developed exercise regimens for each client for optimal results
  • Secured 80% of new clients through referrals and outstanding customer service
  • Maintained biggest client roster among comparable staff with highest satisfactory rate
  • Led a group fitness class focused on high intensity interval training
  • Voluntarily attended numerous continued education units to further expertise
  • Provided fitness assessment for clients  
  • Trained diverse clientele ranging from middle aged to young adults and including clients with physical disabilities such as shoulder injuries, tendinitis, blindness  
  • Instructed gym attendants and clients on how to properly use machines
  • Tracked progress of all clients
Education and Training
Bachelor of Science: Exercise Science [Pre-OT track Strength & Conditioning 3.31 May 2017 Belmont University Nashville, TN
Minor: Strength and Conditioning
Cumulative GPA: 3.31
Additional Experience
Volunteer Cottage Grove Medical Health Center Nashville, TN
Volunteer Aunt Martha's Youth Center Nashville, TN
Mail Services Employee Belmont University Nashville, TN
Server J. Alexander's Nashville, TN
Activities
  • Belmont University Sports Science Club - Member Fall 2014 - Present
  • Phi Kappa Tau Fraternity - Member Spring 2015- Present
  • Belmont University TT Leader Summer 2015 - Present
  • Belmont University Summer Staff - Volunteer Present
Awards and Honors
  • Dean's List
  • Fitness and Recreation - Ambassador of Stewardship
  • AFFA Personal Trainer Certification
  • Certified First Aid & CPR
  • Received “Hardest worker” award
  • Received “Ambassador of Stewardship” award

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