Area Supervisor resume examples

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Skillful Area Supervisor resume

EDGAR RIVAS
Summary
Experienced Security Supervisor and Officer who upholds high ethical standards and commitment to providing excellent customer service. Strong observation and reporting skills obtained through CCTV, Dispatch and maintaining detailed logs. Extensive experience in arrest and control, aiding law enforcement and testifying in court.
Skills
  • 16 years of security and customer service experience
  • Armed, handcuffing, pat-downs and arrest and control
  • Patrol driving, alarm and emergency response
  • Business, office and computer
  • First Aid and CPR certified
  • Crime prevention methods
  • CCTV surveillance
  • Interior and exterior patrol
  • Fluent in Spanish
  • Supervision
Experience
Coast2Coast Crime Prevention October 2017 to Current Supervisor
Las Vegas, NV
  • Promoted to Lieutenant for enforcing policy with integrity and introducing ideas to maintain employee compliance 
  • Support Company Management by creating documents, reports and employee evaluations
  • Recognized by clients for maintaining communication, professional demeanor and appearance
Security Solutions August 2015 to Current Sands Expo Convention Security
Las Vegas, NV
  • Received Employee of the Year Award for excellent attendance and work performance 
  • Operate Freight Elevators to eliminate employee injuries
  • Manage access control and foot traffic during meetings and conventions
  ​
Allied Universal Protection October 2015 to November 2017 Supervisor
Las Vegas, NV
  • Awarded Employee of the Year for achieving good attendance, best work performance for conducting thorough patrols and creating detailed reports
  • Promoted two times in one year for dependability and thoroughness in completed assignments
  • Motivated the graveyard team to be #1 in thoroughness and productivity through training and maintaining a positive work environment
American Protection Group June 2016 to August 2017 Supervisor
Las Vegas, NV
  • Awarded Most Improved Employee of the Year for efforts in creating reports, keeping my superiors well informed and going above and beyond to meet client needs
  • Promoted two times in one year for dependability, thoroughness and good customer service
  • Recognized by Westland Apartment Management (A client) for excellent customer service and going beyond and above to keep them safe
  • Brought crime down with 15 arrests and working closely with the Las Vegas Metropolitan Police Department at properties that suffer from high crime
American Guard Services May 2014 to November 2015 Security Officer
Las Vegas, NV
  • Credited for reducing shoplifting by over 50% as a “Greeter” which is part of the loss prevention program at Food4Less
  • Make several arrests a day as a Loss Prevention Officer at 99 Cents Only Stores
  • Deescalate conflicts as an Armed guard at bars and apartments
Weiser Security June 2012 to October 2012 Security Officer
Las Vegas, NV
  • Scored high on personality test showing a transformable personality able to work in wide range of assignments with varied personalities 
  • Maintain security through CCTV systems for data centers, warehouses and business centers
  • Provide clients with strong interpersonal and customer service skills


Custom Security October 2011 to November 2014 Patrol Supervisor
Las Vegas, NV
  • Trained and coached over 30 officers and over 8 new supervisors
  • Provide personal protection for V.I.P.s such as “Snooky” and Corporate CEOs 
  • Manage over 30 security officers for special events and concerts
Weiss Jones & Associates November 2003 to January 2012 Office Manager
Carson, CA
  • Given opportunity to transfer from Security Guard to an office Customer Service position for my interpersonal and customer service skills 
  • Promoted from Customer Service to Office Manager for productivity in promoting company products and services through articles, blogs, reports and face to face sales
  • Volunteer with the youth counseling and home building programs of the non-profit division
Securitas Security Services May 2007 to January 2008 Field Service Manager
Signal Hill, CA
  • Promoted from Supervisor to Scheduler for eagerness to go beyond duties and get involved   
  • Promoted from Scheduler to Field Service Manager for optimizing operations and lowering the non-billable overtime from 5.5% to less than 1% average
  • Successfully retaine and enhance the service for clients such as California Bank and Trust, Union Bank of California, and Ben Bridge Jewelers; all companies which threatened to cancel service
Plat Security Services November 2003 to May 2007 Supervisor
Signal Hill, CA
  • Promoted to Lead Officer (Armed) for efforts in lowering crime at challenging, high crime, assignments like Springdale, Carmelitos and Ujima Village Apartments in Long Beach, California
  • Successfully helped the Long Beach Police Department reduce crime by over half (According to the Police Department) at Springdale Apartments; made eight arrests, testified in court helped convict suspects
  • Chosen by the City of Long Beach and promoted by Plat Security to head security for the City's parking installations, and the City Place Mall. Supervised over 30 officers
Education and Training
SimpleCPR 2018 Medical First Aid Rancho Cordova, CA, USA
  • Certificate for Adult-Child-Infant-CPR
  • Certificate for Automatic Defibrillator
  • Certificate for Basic First Aid
North American Learning Institute 2015 Drug & Alcohol Awareness Las Vegas, NV, USA
  • Certificate of Completion
Long Beach City College Business Long Beach, CA, USA
  • Some coursework completed
  • Made Dean's List with Honors for two consecutive semesters
American School of Real Estate Express 2009 Real Estate St Louis, MO, USA
  • Certificate for Real Estate Principles
  • Certificate for Real Estate Practice  
Rio Hondo College 2006 Criminal Justice Whittier, CA, USA
  • P.C. 832 Arrest Module 1 & 3
International Dealers School 1994 Security Enforcement Commerce, CA, USA
  • Medical First Aid Certificate
  • Baton Permit  
  • Permit for exposed firearm, qualified to carry 9mm & .45
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Job-winning Area Supervisor resume

Tamashia Dixon
Summary

Resourceful and adaptable Manager with over 10 years and counting of experience in scheduling, staff development, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management , time management and conflict resolution. Customer- focused leader seeking to leverage background into an assistant or operations manager role with a progressive organization.

Skills
  • Business analysis
  • Operations management
  • Effective communication skills oral and written
  • Forecasting
  • Maintain records system
  • P&L management
  • Office management
  • Human resources management
  • Employee engagement
  • Proficient in the usage of office equipment
  • Time management
  • Decision making
  • Inventory control
  • MS Office proficient
  • Employee scheduling
  • Inventory control procedures
  • Employee training
  • Team leadership
  • Cash handling accuracy
  • Excellent time management
  • Payment processing
  • Typing speed 40 WPM
  • Client acquisition
  • Marketing
  • Financial accounting
  • Revenue development
  • General psychology
  • Business process improvement
  • Critical thinking
  • Project management
  • Computer Literate
  • Abnormal psychology
  • Weekly Payroll
  • Accounts Payable/Receivable
  • Medical Terminology
  • Interpersonal communication
Accomplishments
  •  ServSafe Certified
  •  D.O.T Certified Traffic Control Instructor
  • Osha10 Certified
  • Notary Public
Experience
Assistant Branch Manager 10/2016 to Current Labor Finders of Salisbury Salisbury, NC
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
  • Conducted all employee hiring and exit interviews
  • Evaluated and resolved all performance-based and on-site incident employee injury claims
  • Oversaw new employee on-boarding procedures from initial training to skill development
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
  • Transmitted enrollment, termination and alteration information to vendors in a timely manner
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
  • Scheduled job-fairs and client consultations
  • Created and managed more than 500 confidential personnel records
  • Worked with clients to identify optimal price and service packages
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Area Manager 08/2017 to Current Rocky Top Cleaning Services Knoxville, TN
  • Utilizes digital timekeeping system to document hours worked per day
  • Created communication strategies to meet client objectives
  • Provided onsite training
  • Created weekly schedules for employees
  • Monitored multiple databases to keep track of all company inventory
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Wrote scopes, requirements
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Proactively identified and solved complex problems impacting operations management and business direction
Operations Administrator(Intern) 02/2016 to 06/2018 Pediatric Associates Of South Florida Homestead, FL
  • Analyzed the main operations practices that were being utilized and offered suggestions that improved efficiency
  • Fielded phone calls from customers and answered diverse questions
  • Documented company processes and procedures and disseminated to proper personnel
  • Insurance verification
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Consistently complied with company policies and government regulations
  • Collaborated with staff to maximize customer satisfaction, streamline procedures
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
  • 180 Intern hours completed
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Organized charts, documents and supplies to maintain team efficiency
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Assembler 10/2014 to 03/2016 Daimler Trucks North America Cleveland, NC
  • Inspected and tested final products to verify conformance to established tolerances
  • Developed and implemented best practices for defect prevention and continuous improvement
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries
Hourly Manager 10/2011 to 11/2014 Burger King Statesville, NC
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Mentored front of house personnel on company policies customer service techniques and professional communication
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Scheduled and directed staff in daily work assignments to maximize productivity
Assistant Store Manager 06/2007 to 09/2011 Rent A Center Statesville, NC
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Coached and developed store associates through formal and informal interactions
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
Office Assistant 04/2005 to 06/2007 Canac Kitchens Statesville, NC
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Produced professional and error-free letters, presentations and spreadsheets
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Tracked office stock and maintained inventory in neat and organized fashion
  • Served as a central point of contact for all outside vendors needing to gain access to the building
  • Routed agreements, contracts and invoices through signature process
  • Dispersed incoming mail to correct recipients throughout office
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports
Education and Training
High School Diploma: College Prep Statesville High School Statesville, NC, USA
Bachelor of Science: Business Administration Expected in 2021 Liberty University Lynchburg, VA
Associate of Arts: College Transfer Mitchell Community College Statesville, NC
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Experienced Area Supervisor resume

Polina N. Razmyslovich, ARM
Summary
Property Management Professional of 14+ years with extensive residential asset management, sales and marketing experience. Decisive, results oriented leader who enables teams by providing a high energy positive environment, competency based training and support.  Highly ethical conduct in business and interpersonal relationships.
Highlights
  • Portfolio Management
  • ARM / CFE
  • Budgeting / Reporting
  • Acquisitions / Dispositions
  • Yardi, OneSite, AS400, Quickbooks
  • Fluent in Spanish / Russian
  • New construction / rehab / lease-ups / resynd
  • Operations Management
  • Marketing / Sales
  • Training / Development
  • Organization / Technical skills
Accomplishments
  • Improved operating structures through effective budgeting, expense and income management to enhance efficiency, productivity and revenues.
  • Recruited and retained strong management teams for new and distressed apartment communities within a portfolio.
Experience
Area Manager 12/2018 to Current Nevada HAND, Inc Las Vegas, NV
  • Responsible for successful operational and financial performance of the assigned portfolio.
  • Ensure compliance with regulatory requirements.
  • Prepare month end and weekly reports.
  • Hire, onboard, train and supervise staff and assess staff performance.
  • Conduct site visits, walk vacant units, observe curb appeal and evaluate general property maintenance.
  • Monitor occupancy and unit availability; recommend shifts in marketing strategies as appropriate.
Property Accountant 11/2017 to 11/2018 Block Real Estate Services, LLC Kansas City, MO
  • Complete Month-End closings in a timely manner and produce accurate and quality financial reports.
  • Generate budget variance explanation reports, capitalize expenditure, property tax, insurance, and accrue operating expenses schedules to support income statement and balance sheet accounts.
  • Prepare construction draws
  • Ensure proper coding of all invoices or payables associated with assigned entities.
  • Bank Reconciliations, Journal Entries, AP/AR Reconciliations. 
  • Assist with year-end and audit paperwork.
Regional Property Manager 10/2011 to 11/2017 Dalmark Management Group, LLC Leawood, KS
  • Oversee daily operations of 13 communities in 2 states.
  • Administer budgets and analyze / identify opportunities for reduction in operating costs.
  • Direct resident relations programs to provide quality service and effectively resolve resident concerns.
  • Assist with due diligence process for company's acquisition of new assets.
  • Direct day-to-day operations with ongoing coordination with individual managers, as well as monitor a collective staff of 42.
  • Complete monthly financial and physical audits for each property to ensure operations maintaining management company standards.
Office Manager / Accounting 05/2009 to 10/2011 Rocmar Services, LLC Liberty, MO
  • Analyzed, examined and interpreted account records, compiled financial information and reconciled reports and financial data.
  • Processed journal entries and performed accounting corrections to ensure accurate records.
  • Assisted with quarterly audit preparation and closing reports.
  • Tracked all spending against approved requests.
  • Created budgets and forecasts.
  • Coordinated monthly payroll functions.
Property Manager 05/2008 to 05/2009 HAKC Kansas City, MO
  • Constructed and implemented policies and procedures for site staff of 12.
  • Maintained accurate financial statements and files.
  • Correctly utilized EIV and income source databases.
  • Oversaw compliance with local, state and federal laws pertaining to the industry, employment and resident / tenant relations.
  • Managed contractors for turn-key and capital projects.
Leasing / Assistant Manager / Property Manager 12/2005 to 08/2007 Cohen-Esrey Real Estate Overland Park, KS
  • Maintained personal contact with tenants
  • Maintained and monitored work order system
  • Lease administration
  • Regularly inspected tenant spaces, mechanical and ground areas
  • AP / AR
  • Reporting
Education
Bachelor of Science: Accounting University of Kansas Lawrence, KS
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