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Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Excellent communicator with experience at going above and beyond to create happy clients. Patient and empathetic individual with extensive background in conflict resolution and customer care. Delivers positive experiences through customer high-quality customer care.
Skills
  • Quick problem solver
  • Strong client relations
  • Quick learner
  • Proficient in Microsoft Word, Powerpoint, Excel, and Outlook
  • High energy
  • Creative problem solver
  • Positive and friendly
  • People-oriented
Work History
Advertisement and Content Writer, 03/2012 to 06/2014
Wrote content IBCS Corp St. George, UT
  • Wrote content for various websites.
  • Helped with cosmetic changes and troubleshooting.
  • Put up advertisements for company and new employees.


Store Clerk, 08/2015 to 12/2015
Macey's Grocery Bakery 325 36th St, South Ogden, UT 84405
  • Worked on cleanup and food packaging.
  • Took food orders and answered the phone.
  • Went above and beyond to ensure a good relationship between customers and our department.
  • Responded to all customers inquiries thoroughly and professionally.



Banquet Captain, 12/2015 to Current
Temple Square Hospitality 15 E S Temple, Salt Lake City, UT 84150
    • Making sure banquets run smoothly.
    • Ensuring guests are happy with room setup, food, and decorations.
    • Focusing on details to ensure top quality.
    • Consistently providing professional, friendly and engaging service.
    • Going above and beyond normal duties.




Education
Bachelor of Science: Human Development and Family Studies, Not Currently a Student
University of Utah - 201 Presidents Cir, Salt Lake City, UT 84112

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Professional Summary

I am a dedicated Manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operational management; sales, staffing, and cost control. Exceptional planning skills; enjoy new challenges. Able to motivate employees to perform to their maximum potential and I am adept to communicating effectively with customers, vendors, and staff.

Skills
  • Staff scheduling
  • Natural leader
  • Food service background
  • ADP Pay Roll knowledge
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Delphi knowledge
Work History
11/2016 to Current
Banquet Manager Crown Plaza Virgina Beach, VA
  • Responsible for maintaining profitability by balancing service with costs.
  • To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
  • Organized special events , including receptions, weddings, promotions and corporate luncheons.
  • Responsible for attending all BEO meetings and sales meetings.
  • Posted bills and checks through the POS system and Delphi.
  • Carefully interviewed, selected, trained and supervised staff.
  • Responsible for scheduling servers, set up, and captains.
09/2014 to 11/2016
Banquet/ Restaurant Manager Double Tree Hotel Williamsburg, VA
  • Liaise on an on-going basis with the Food and Beverage Director to ensure all client needs and requirements will be met.
  • Responsible for Banquet Bar control policies and completion of necessary forms.
  • Carefully interviewed, selected, trained and supervised staff.
  • Spoke with patrons to ensure satisfaction with food and service Managed food delivery for 200+ guests for special events.
  • Organized special events in the restaurant, including receptions weddings, promotions and corporate luncheons.
  • Developed and rolled out new policies.
06/2012 to 09/2014
Banquet Captain Greenbrier Country Club Chesapeak, VA
  • Managed food delivery for 200+ guests for special events.
  • Spoke with patrons to ensure satisfaction with food and service Assisted diners with obtaining food from buffet/serving table as needed.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.


Education
High School Diploma: Woodside High School -

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Management Profile
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation, and menu development. Currently seeking a management role.
Skills
  • Staff development talent
  • Full service restaurant background 
  • Proven sales record
  • Operations management
  • Customer-oriented
  • Strong leader
  • ​Supervisory skills
  • Hiring and training
Professional Experience
11/2011 to 08/2016
Manager Cheddar's Cafe Evansville, IN
  • 230 employees.
  • 365 capacity.
  • Weekly sales $120,000.
  • Record sales $185,000.
  • High volume restaurant.
  • Highest daily sales Monday, Tuesday, Wednesday and Thursday 2012.
  • Scheduled and directed 120 servers in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Ensured proper cleanliness was maintained in all areas including front of the house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
10/2009 to 11/2011
Server Alyeska Resort Girdwood, AK
  • Winters at the Sitzmark and summers as Banquet Server.
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Informed patrons of establishment specialties and features
  • Managed preparation and presentation of food features for all catered events.
  • Stored clean equipment and utensils
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
11/2008 to 05/2009
Banquet Captain Gander Mountain Evansville, IN
  • Room set up and coordination of food service with banquet chef.
  • Gathered all materials needed for successful banquet.
  • Served as overall customer satisfaction lead Retail Office / Sales Balanced cash ledger, vault and registers Customer Care:.
  • Took orders by phone and in-store.
  • Handled cash/ credit transactions Food and Beverage.
  • Assisted co-workers.
11/2005 to 05/2009
Food Service Just Rennies Catering Evansville, IN
  • Accepted payment from customers and made change as necessary. Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Examined trays to ensure that they contained required items
  • Informed patrons of establishment specialties and features
  • Located items requested by customers
  • Performed serving, cleaning, and stocking duties in establishments
09/2002 to 09/2004
Surgical Technician Deaconess Hospital Evansville, IN
  • Positioned patients for optimal comfort before procedures.
  • Requested scripts from doctors and verified insurance and coding.
  • Worked in collaboration with radiologists, and other Healthcare team members.​
  • Developed and maintained effective relationships through effective and timely communication.
  • Coordinated and executed proper medical waste disposal.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
11/1996 to 06/2008
Manager Stephen Libs Finer Chocolates Evansville, IN
  • Managed accounts receivable and bad debt collection.
  • Scheduled 30 employees.
  • Trained new employees.
  • Programmed cash registers.
  • Invoiced customers (using QuickBooks).
  • Managed mailing list/ Christmas letters.
  • Answered phones Inventory:.
  • Ordered, received and took inventory.
  • Calculated retail cost of product.
  • Ordered custom printed packaging (boxes, molds, candy bar wrappers).
  • Developed inventory order forms to increase efficiency Production:.
  • Hand dipped Chocolates.
  • Packaged products.
  • Assisted in the production of product Shipping:.
  • Coordinated with UPS.
  • Handled call tags Retail:.
  • Decorated store and set up displays.
  • Created custom gift baskets (determined price) and giftware Customer Care:.
  • Took orders by phone and in-store.
  • Handled cash/ credit transaction.
  • Answered customer questions.
Specialized Training
2002
Surgical Technology Ivy Tech Community College Evansville, IN Surgical Technology
Interests
Habitat for Humanity Volunteer

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Summary
Experienced and Professional Executive Housekeeping Manager with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high-pressure environments.
With over 17 years of industry experience. I demonstrate an extensive track record of proven guest loyalty, and brand equity in the hospitality industry.
Able to effectively and efficiently manage all daily hotel operations that achieve planned goals, revenue, house profit, and maintain company standards for guest satisfaction, quality assurance, and asset protection.

 
Skills
  • Team Leadership
  • Guest Relations
  • Operations Improvement
  • Staff Training/Development
  • Scheduling
 
 
  • Negotiations
  • Conflict Resolution
  • Vendor Relations
  • Effective Communications
  • Quality Assurance
Experience
Executive Housekeeping Manager 03/2017 to Current Crestline Hotel and Resorts Jacksonville, FL
  • Ensures that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities
  • Provides guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.
  • Proficiently built rapport and strong relationships with all departments and senior leaders through sincerity, diligent efforts, and sound ethical decisions.
  • Conducts inspections of all areas with the ability to anticipate customer needs, change goals, and direction quickly while multitasking.
  • Recruit, schedule, train, and developed all hotel staff.
  • Administer disciplinary action including termination
Guest Services Front Desk 03/2017 to 03/2017 Crestline Hotels & Resorts Jacksonville, FL
  • Streamlined effective operations when acting as swing manager coordinating personnel scheduling and developments with guest reservations and hotel personnel.
  • Solid experience in accounting functions such as account Payable/Receivable and auditing.
  • Complete all transactions and daily deposits and verify float counts
  • Confirmed guest registration reservations and other clerical duties with a focus in quality and courtesy.
  • Communicate with all hotel departments efficiently and maintain the function board with in the hotel lobby
Housekeeping Manager 05/2012 to 02/2016 Remington Hospitality Atlantic Beach, FL
  • Upheld the highest standards of cleanliness, safety and conduct.
  • Focused on delivery of excellent guest service and support that provided a guest destination experience and resulted in repeat business, referrals, and continued guest loyalty.
  • Performed all inventory control initiatives and managed all maintenance issues and concerns.
  • Oversight of all hotel operations, guest service, inventory management and workforce development and scheduling for all housekeeping.
Banquet Captain 08/2000 to 05/2012 Remington Hospitality Atlantic Beach, FL
  • After several years as a Banquet Server was promoted to Captain
  • Supervised, scheduled, trained, and assigned duties of banquet staff ensuring consistent high quality food and service standards.
  • Effectively communicated with kitchen staff, executive management, serving staff, and customers.
  • Managed preparation, set-up, and led Banquet and Catering events with additional responsibilities of maintaining Service & Quality standards across all service groups
  • Maintained food and equipment inventories

Education and Training
GED: General Studies 1998 Florida Community College Jacksonville, FL, United States
Program Completion : Hospitality Management 2012 Remington Management training program Atlantic Beach, Florida
Acheivements
Maintained highest scores of cleanliness during my tenure through all quality assurance inspections
Promote a consistently friendly atmosphere by providing exceptional thriving guest service
Established techniques to enhance employee engagement