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Self-motivated and dependable professional with over twenty years in cash handling and customer service. Exceptional communication skills as well as the natural ability to make customers feel comfortable and satisfied with their experience. Works effectively on teams,as well as independently in fast-paced environments. Enthusiastic about learning as much,as quickly about the field at hand. Making sure to follow policies and procedures while maintaining accuracy and efficiency.
Was in charge of all liquor inventory, all bar reports and sidework charts, training new bar staff. Managed opening and closing times for the restaurant.
In charge of all bar inventory and meeting with wine and liquor reps, made schedules,filled holes in the schedule as needed,was in charge of delegating authority to fill tasks when Michael was not available, responsible for all cash and charge transactions and filing manually and balancing all hand written receipts for the restaurant.
Played a key role in re-developing restaurant and guest experience thereby increasing overall sales by 37% from previous year.
Scheduled and directed staff in daily work assignments to maximize productivity.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Increased weekly revenue by 14 percent. Decreased Cost from 33 percent down to 20 percent in first 30 days.
Developed and maintained exceptional customer service training programs.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Regularly updated computer systems with new pricing and daily food specials.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
First 50 days recap, 71% increase in average daily revenue compared to 2014 First 50 days
P&L First 50 days recap, 18.5% Cost in First 50 days with a 7% decrease in Cost from 2014.
Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Regularly updated computer systems with new pricing and daily food specials.Worked closely with the chef and cooks to determine menu plans for special events or occasions.
Rescue 2, FEMA USAR
Scheduled and directed staff in daily work assignments to maximize productivity.
Developed and maintained exceptional customer service standards.
From 2008 to 2010 took and pass Bar Wired, Bar Smarts and Bar Advanced by Dale Degroth
CAD, Micros POS, Compeat, Chef Tek,