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Professional Summary
Hardworking beautician successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals. Passionate for making people feel great about the way they look and educating them on different beauty tips to increase their confidence in themselves.
Skills
  • Friendly and outgoing
  • Fluent in English and Spanish
  • Strong communication skills


  • Flexible schedule
  • Highly observant
  • Adaptive and creative
  • Employee training
Education
Power Professional Master Makeup Artistry Program Current Academy of Glam - 8698 Griffin Road Cooper City, Florida Learning skill such as professional airbrushing, lighting and dimension, latest trends, techniques, and technologies, and celebrity artistry. 
Work History
Barista 12/2014 to 03/2017
Starbucks 501 SW 145th Terrace, Hollywood, FL 33027
  • Engendered customer loyalty by remembering personal preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Prioritized drink requests while managing interruptions.
Make Up Advisor (Color Consultant) 04/2017 to Current
Sephora Shops at Pembroke Gardens
  • Managed wide variety of customer service and administrative tasks to resolve customer questions quickly and efficiently.
  • ​Achieved sales goals and service performance requirements through new customer sales.
  • Asked open-ended questions to assess customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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Professional Summary

-Spanish/English speaking professional with over 5 years experience as an effective advocate for patience.

-Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative team player capable of fixing minor issues and helping resolve more problems. 

-Professionally trained Sales Representative with experience ensuring high standards of culturally competent care for wide variety of clients with diverse needs.

-Recent college courses in Microsoft  programs, including Word, Power Point, and Excel.

-Sales Representative who consistently achieves aggressive sales goals.
-Inside Sales Representative with a strong work ethic, exceptional sales skills and a successful track-record of growing sales revenue.
-Exceptional  Sales Representative highly effective at transforming customer inquiries into new sales.
-Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.

-Experienced Barista Lead accomplished at training and motivating a team.
-Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to a safe and welcoming cafe environment.

Skills
  • Bilingual 
  • Salesforce
  • Sales Representative of the Month Award
  • Dedicated team player
  • Cash handling
  • Retail management
  • Flexible schedule
  • Highly observant
  • Exceptional customer service
  • Highly organized
  • Adaptive and creative
  • Opening and closing duties
  • Quick learner
  • Excellent memory
  • Self motivated
  • Expert in customer services
  • Detail-oriented
  • Networking enthusiast
  • Adept multi-tasker
  • Culturally sensitive
  • Friendly and outgoing
Work History
April 2016-Current Sales Associates | MetroPCS Authorized Dealer | Atlantic City, NJ
  • Communicated sales promotions to customers to grow average customer account.
  • Archive weekly goals for inside sales representatives.
  • Prioritized daily workflows, including all inbound calls and sales-related inquiries.
  • Set up new accounts and set up payment methods.
  • Recorded prospect contact information in program such as EDGE and ASAP.
  • Emphasized product features based on analysis of customers' needs.
  • Completed company leadership training program.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
August 2014-March 2016 Barista Cashier | Zeytinia | Atlantic City, NJ
  • Made and served café beverages with speed, quality, and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created original artwork for specials boards displays daily.
  • Served individually made coffee drinks to over 50 customers daily.
  • Controlled line and crowd with quick, efficient service.
  • Assisted staff in building their expertise of coffees, teas, and merchandise.
  • Memorized ingredients and recipes for specialty drinks.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Conducted successful cash audits at the end of each shift.
  • Educated coworkers and customers about new products.
  • Used signage and verbal communication to encourage recycling and composting.
Education
2012 High School Diploma Politécnico Madre Laura, Santo Domingo, Dominican Republic
  • Emphasis in Accounting and Business Administration.
  • Coursework includes: Speech and Communication, Sociology and Psychology.
  • Coursework in Cost Accounting and Finance
Associate of Applied Science: Nursing Atlantic/Cape Community College, Hamilton Township, NJ
This resume is created in 7 minutes.
Professional Summary

Adaptable Facilities/Maintenance Technician with good knowledge of HVAC and electrical. Able to work well in a fast-paced environment. Highly skilled Facilities/Maintenance Technician with expertise in general maintenance and repair of building equipment including: plumbing, heating/cooling, and electrical systems.

Skills
  • Retail management
  • Exceptional customer service
  • Strong communication skills
  • Quick learner
  • Friendly and outgoing
  • Fast-learner
  • Flexible
  • Strong written and verbal communication skills
  • Internet research
  • Shop math
Work History
09/2017 to 10/2017
Barista Dunkin' Donuts Turner, ME
  • Made and served 35-50 café beverages per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
Education
2017
High School Diploma
Leavitt Area High School - Turner, ME
2018
Certificate: Facilities Maintenance
Penobscot Job Corps Center - Bangor, ME
Certifications
  • OSHA 10
  • OSHA Lockout/Tagout
  • RAMSET Powder Actuated tools
This resume is created in 7 minutes.
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals.
Education
2014
High School Diploma Louis D. Brandeis High School Bronx, NY
Experience
10/2018 to 05/2019
Barista Starbucks Bronx, NY
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
04/2017 to Current
Store Associate Forever 21 Bronx, NY
  • Ensure great customer service by assisting in location, availability, and selection of merchandise
  • Maintain store selling floor, fitting rooms, visual displays, presentation in a clean and organized fashion.
  • Assist in daily store recovery, before, during or after store opening hours.
  • Promote current sales and promotions to customers, including pricing of merchandise.
  • Adhere to company policies, procedures, and loss prevention practices.
  • Process merchandise returns and exchanges courteously and under company guidelines.
  • Support all management, visuals, and sales team at all times.
07/2015 to 03/2016
Customer Service Representative Dominos Pizza
  • Received and processed telephone orders.
  • Provided a clean environment for our customers as well as the store's facility and equipment.
  • Took inventory and completed associated paperwork.
  • Operated all equipment.
  • Stocked ingredients from delivery area to storage, work area, walk-in cooler.
  • Greeted customers as they entered the store.
02/2015 to 07/2015
Sales Associate Footlocker House of Hoops New York, NY
  • Provided high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
  • Maintained personal and productivity goals.
  • Connected with every customer by asking open-ended questions to assess needs.
  • Contributed to a positive and inclusive work environment.
  • Showcased the ability to learn and share expertise of products and trends to fit customer's needs.
07/2014 to 01/2015
Customer Service Associate Rite Aid Bronx, NY
  • Provided excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
  • Ensured the appearance of the store is pleasing to the customer and meets the requirements of the corporate office, including all housekeeping tasks.
  • Stocked store shelves and end-caps with merchandise when it is delivered to the store.
  • Completed inventory counts and order merchandise based on the results.
05/2013 to 12/2013
Sales Associate Aldo Shoes
  • Utilized suggestive selling techniques to increase sales.
  • Organized the display of merchandise.
  • Assisted customers with choices by providing them with information about products.
Skills
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
  • Detail-oriented.
  • Organized.
  • Excellent communication skills.
  • Customer service-focused.
  • Bilingual, Fluent in Spanish and English.