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Summary
Recent high school graduate seeking entry level position offering opportunities to learn new skills and gain work experience. School OJT Program work experience in stocking, cleaning services and administrative assistance. 
Skills
  • Excellent customer service 
  • Service-oriented
  • Basic Computer Skills
  • Interior/exterior cleaning
  • Adaptive team player
  • Detail oriented
  • Professional demeanor  
  • Punctual
  • Energetic 
  • Consistently complies with directions
Experience
On-the-Job Training Experience:
Stocker/Administrative Assistant Aug 2015 to May 2016
Project Search - Hilton Altamonte Springs, FL
  • Greeted guests and provided information
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis
  • Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and assisted Office staff 
Host Aug 2013 to May 2015
Macaroni Grill Oviedo, FL
  • Cleaned work areas and tables 
  • Kept drink stations clean and ready for service
  • Stored clean equipment and utensils 
  • Delivered exceptional service by greeting and serving customers in a timely manner. 

Cafe Attendant Aug 2013 to May 2015
Oviedo High School Cafe Oviedo, FL
  • Correctly followed all health, safety and sanitation guidelines
  • Greeted guests superior customer service 
  • Served cookies and soft drinks in a timely manner
  • Replenished condiments and utensils 
Education and Training
High School Diploma, General Studies 2015 Oviedo High School Oviedo, FL
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Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic call center executive with strong time management skills who thrives in a fast-paced, dynamic environment.
Skills
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Persuasive speaker
  • Strong problem solving aptitude
  • Completed telephone training seminar
  • Extensive history with predictive dialers
Work History
03/2011 to 05/2014
Outbound customer service Executive First source Pvt. Ltd Tirichirapalli, TN, India
  • Effectively managed a high-volume of outbound customer calls.
  • Addressed and resolved customer product complaints professionally.
  • Gathered and verified all required customer information for tracking purposes.

02/2004 to 05/2009
Cafe attendant Royal Caribbean Cruise liners Miami FL Usa
worked as a cafe attendant , served food in a busy fast food cafe and supervised the team in order to smooth running of cafe.resolved challenges and special requirements of customers needs.Worked with POS to make food order and sales reports.
Education
1999
Bachelor of Science: Hotel Management
JJ College of Arts and Science - Pudukkottai TN India
2010
MBA: Tourism Management
Alagappa University - Karaikudi TN India
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Skills

Quick learner

Eager to learn new things

Good with a diverse team

Core Qualifications
  • IntelliPos
  • Staff Training
  • Computer savvy
  • Problem solving
  • Opera
  • MYOB
  • Micros

Education and Training
2005
Certificate I: Hospitality Charles Darwin University
2005
Certificate I: Tourism Charles Darwin University
2007
Certificate II: Conservation and Land management Charles Darwin University
2015
Responsible Service of Alcohol Express Online Training
2016
SMARTtrain (Apply Chemicals) Charles Darwin University
2016
Operate Quad Bikes Charles Darwin University
2016
Senior First Aid Charles Darwin University
2017
Certificate l, Maritime Operation (Coxswain Grade 2 near Coastal) Seafood and Maritime Industries Training
2017
Recover Four Wheel Drive Vehicles Charles Darwin University
2017
Perform Complex 4x4 Operations Charles Darwin University
2017
Statement of Attainment Australian Centre for Financial and Environmental Compliance Bruce, ACT, Australia Certificate IV in Government Investigations
Work Experience
01/2018 to Current
Ranger Compliance APS 3 Kakadu National Park
Park Patrols
Iron Ranger (Campground envelope Collection)
Assist with emergency responsesAssist with Crocodile management, Coastal Surveillance and other Districts when needed
Data collection and entry
Incident reporting
Park Pass sales and Cash handling
Check Commercial Tour Operators Permits
Providing information to Visitors
06/2016 to Current
Ranger Compliance APS 1/2 Kakadu National Park Jabiru, NT
Park Patrols
Iron Ranger (Campground envelope Collection)
Assist with emergency responses
Assist with Crocodile management, Coastal Surveillance and other Districts when needed
Data collection and entry
Incident reporting
Park Pass sales and Cash handling
Check Commercial Tour Operators Permits
Providing information to Visitors
10/2015 to 06/2016
Food and Beverage Attendant Cooinda Lodge Cooinda Kakadu, NT

Bar services

Barista

Micros use

Responsible service of Alcohol

Stewarding

Service of food

Clearing tables

General Cleaning

Cash handling

09/2015 to 06/2016
Visitor Services Officer Kakadu National Park Jabiru, NT

Basic Administration

Customer Service

Cleaning of display

Cash handling

03/2013 to 05/2015
Retail / Warradjan Cultural Centre / Front Office Attendant Cooinda Lodge Kakadu Kakadu, NT

Cash handling

IntelliPos use

Customer service – promoting services of property/Park

Cleaning of Retail areas

Acting Team Leader (stock ordering, stocktaking, invoice management)

Checking Guests in/out of hotel

Campground Sales

Tour promotions/sales

some accounts work

providing general Park information to guests

Opera use


10/2012 to 03/2013
Cafe Attendant Bowali Cafe Jabiru, NT

Cash handling

Barista

Food handling

Customer service

Acting Manager (4 weeks) (stock ordering, stocktaking, invoice management)

03/2011 to 10/2012
Nanny Jabiru, NT

Taking care of a 10 year old, 7 Year old and 2 year old twins

Preparing food for children

Dropping and Picking up of children from school

Helping with homework

Housework duties

10/2008 to 01/2009
Gardening Kakadu Native Plants Jabiru, NT

Part time 

Sorting of native seeds

Cleaning of pots

Sorting seeds into pots

Sorting small plants into larger pots

01/2008 to 03/2011
Retail and Exhibition Attendant Marrawaddi Gallery (Bowali Visitors Centre) Jabiru, NT

Cash handling

Coordinate the display of local artworks for maximum revenue opportunities

Visit Injalak Art Centre and select purchases

Upselling of products

Ordering of stock

Invoicing

MYOB use

02/2006 to 12/2008
Trainee Ranger (School Based Apprenticeship) Parks Australia Jabiru, NT

Part time 

Cleaning of day use areas in and around the park

Patrolling of the park

Attend morning operations meetings

Control fire burning

Mowed lawns

Cleaning of roads to sites before opening after the wet season

06/2005 to 02/2006
Retail / Warradjan Cultural Centre Attendant Cooinda Lodge Kakadu Kakadu, NT

Part Time 

Cash handling

Attaché use

Customer service – promoting services of property/Park

Cleaning of Retail areas

Acting Team Leader (stock ordering, stocktaking, invoice management)

Licences
Ochre Card - Expiry: 12/09/2018
Current NT Drivers Licence
Parks Australia - Ranger Card