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Skills
  • Dedicated team player
  • Professional and mature
  • Accurate and detailed
  • Adaptability
  • Goal-oriented
  • Inventory management
  • Multi-tasking ability
  • Friendly demeanor
Work History
Clerical support, 05/2011 to 05/2012
University Physicians Group Charlottesville, VA
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Helped distribute employee notices and mail around the office.



Cake decorator, 10/2010 to 04/2011
Walmart Charlottesville, Va
  • Complied with all health and safety codes.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Effectively prepped, stored, rotated and stocked product.
  • Carefully and attentively took customer orders by phone and in person.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.


Pharmacy Clerk/Cashier, 12/2008 to 05/2009
CVS Pharmacy Palmyra, VA
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.

Data Entry Specialist, 03/2007 to 11/2008
The Synetech Group Charlottesville, VA
  • Entered numerical data into databases in a timely and accurate manner.
  • Excellent Communication Skills
  • Customer Service



Education
Pharmacy Technician/Medical Billing and Coding Diploma: Pharmacy Tech/Medical Billing, 2004
National College - Charlottesville
This resume is created in 7 minutes.
Summary
Charismatic Baker with good people skills and a hard working personality. Connects well with customers and is always willing to help with even the smallest of problems. Consistently creates a good and relaxing atmosphere for both customers and co-workers.
Skills
  • Customer oriented
  • Friendly, calm
  • Well versed in both work and gaming
  • Can do nearly any task given and will always try 
  • Respectful 
  • Always punctual
  • Diligent, hard working
  • Knowledgeable in most popular gaming companies
  • Works well alone or with others 
  • Focused 
  • Efficient
  • Responsible 
  • Adapts quickly 
Accomplishments
Has won several employee awards. Has also been used as a good example to other employees. Surpassed other workers, starting from a janitorial position to a packager to a cake decorator and trusted employee. As a whole, the bakery received the award for 2nd best Bakery in Utah county. Also one of the only people to be asked to be a cake decorator in the bakery's 16 year lifespan. Many customers have left notes commenting on her excellent service.
Experience
Hills Bakery June 2016 to Current Cake Decorator
Springville, Utah
Works part time to help the head cake decorator keep up with demand. Learned quickly to work fast but still produce beautiful and tasty results. This includes creating the goods, decorating them, packaging them and putting the products out in the store. Can manage almost any task given and can learn to do it quickly and efficiently. Provides customers with a welcoming smile and happy to help attitude.
Hills Bakery November 2015 to Current Packager
Springville, Utah
Provided courteous and informative customer service, and ensured smooth bakery operation by overseeing the daily workload and helping the other workers. Quickly and courteously resolved all customers problems or complaints with a smile. Enforced good work flow and quality control with new employees to ensure a good looking product, while consistently working in a fast paced but organized manner. Displayed a positive and friendly attitude with both coworkers and customers while working hard to finish packaging each and every baked good in a timely manner.
Hills Bakery August 2014 to October 2015 Janitor
Springville, Utah
Cleaned the bakery as a whole, including floors, dishes, tools, cabinets, and more. Also took care of customers and managed the bakery alone at night until closing. Gathered trash, put out any products leftover, and kept bakery goods looking neat.
Education and Training
Springville Highschool Springville, Utah
Why Hire Emily?
You've already read the cold facts about me. But who am I really?
 
Life can be somewhat crazy for a young adult. From having adventures in the desert to meeting my soul mate through Super Smash Bros to balancing responsibilities, life can be a bit hectic sometimes. But one thing has always been there for me. And that's video games. 
I've wanted to work at Mario's since I became of working age. I admired the fact that people got to work with what they love for a living. I may not have had much money growing up, but I always loved visiting Mario's and admiring each and every game, and wondering what adventure lies inside each disk and cartridge. It created an eternal passion for gaming, art, and adventure. Video games have created the person I am today, and I want nothing more than to spread love for gaming through Mario's.
 
 
References: Carrie Hill - Boss at Hill's bakery -
Nora Blickenstaff - Coworker -
 
Thank you for your time and consideration!
This resume is created in 7 minutes.
Summary
Results-oriented leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that benefit both the client and company.  
Skills
  • Conflict resolution techniques
  • Team management
  • 10+ years of Microsoft Software Application proficiency
  • Scheduling
  • Training and development
  • Meticulous attention to detail
Experience
G4S Secure Solutions USA San Antonio, TX Upscale Security Officer 11/2017 to Current
Checked passes and credentials of persons seeking to enter the property.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies.
Verified that information in the computer system was up-to-date and accurate.
Developed and created a more effective filing system to accelerate paperwork processing.
Trained multiple employees individually on VCS Navigation, Phone Operation and proper resident documentation.


Walmart Supercenter San Antonio, Texas Ecommerce Personal Shopper/GHS Assosciate 05/2017 to 10/2017 Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Frontier Communications/ One Touch Direct San Antonio, Texas Customer Service Representative/ Sales Agent 10/2016 to 05/2017 Demonstrated mastery of customer service call script within specified time frames.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assisted with the development of the call center's operations, quality and training processes.
Established new customer accounts.
Recommended and helped customers select merchandise based on their needs.
Served as liaison between customers, store personnel and various store departments.
JP Morgan Chase San Antonio, Texas Dispute By Phone Specialist 1 07/2016 to 10/2016
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Performed extensive analytical calculations, including a complete audit of each fund being coded into dispute by account holder.
Preformed thorough investigation of disputed charge in order to determine whether it was valid or invalid and how to proceed as far as reason code selection and charge back procedure.
Handled escalated calls in order to achieve first call resolution.
Walmart Supercenter San Antonio, Texas Inventory Management/ Cake Decorator 06/2015 to 07/2016
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick list on 960/mc40/t18.
Unloaded, picked, staged and loaded products for shipping.

Received incoming shipments and reviewed contents against purchase order for accuracy.
Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Rotated stock by code and receiving date.
Helped customers select products that best fit their personal needs.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered specific training programs to help employees maintain and improve job skills.
Little Caesars San Antonio, Texas General Manager 03/2015 to 06/2015
Managed 9 teams of 25+ employees, assistant managers, co-managers, and store managers.
Identified inefficiencies and made recommendations for process improvements.
Optimized the overall customer experience through re-training existing crew on Customer Service Expectations.
"Flipped" 8 different locations by process of investigation, termination, interview and on-boarding, re-training of crew, integration of prior manager back to facility along with training necessary to operate store and crew properly.
Opened 1 new store entirely.
Education and Training
High School Diploma: Concentrated Mathematics and Science 2014 Auburn High School, Auburn, New York, USA
High School Diploma
Activities and Honors

Texas Department of Public Safety: Private Security Registration

  • Non-Commissioned Security Officer (Issued December 14th, 2017)

American Heart Association: Certified Heartsaver First Aid CPR AED​ (Issued November 2017) 

U.S. Department of Homeland Security/ Federal Emergency Management Agency (FEMA):

  • Certificate of Achievement: IS-00907 Active Shooter: What You Can Do (Issued January 29th, 2018)
  • Certificate of Achievement: IS-00909 Community Preparedness Implementing Simple Activities for Everyone (Issued January 29th, 2018)
  • Certificate of Achievement: IS-00120.a An Introduction to Exercises (Issued February 1st, 2018) 
  • Certificate of Achievement: IS-00100.b Introduction to Incident Command System ICS-100 (Issued February 14th,2018)
G4S Secure Solutions:
  • Certificate of Training​: GRP-25: G4S First Line Supervisor and Manager Certification Program (Issued February 14th, 2018)
This resume is created in 7 minutes.
Summary
Culinary school attendee with artisan bread training. Pasion for pastry and breads, team player, self-starter, organized. Seeking to expand knowledge of classic techniques and assume wider responsibilities.
Experience
Marriott Marquis San Diego Marina San Diego, CA Pastry Cook 03/2017 to Current
  • Undertake menu creation and planning in consultation with executive chef.
  • Organization and making of production of all plated desserts.
  • Ensure desserts are compliant with restaurant standards.
  • Assist banquets pastry team with production for events and/or plate ups.
Maison Kayser New York, New York Baker 06/2016 to 12/2016
  • Mixed, proofed, shaped and baked dough for baguettes and other breads.
  • Mixed by reading recipes, scaling and measuring ingredients and operating an industrial mixer.
  • Set heat and humidity temperatures for proof box.
  • Complied with all health and safety codes.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Replenished and rotated food items, following correct food storage procedures.
  • Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
  • Routinely cleaned and maintained bakery equipment and oven.
Edible Arrangements Chula Vista, CA Customer Service 02/2015 to 09/2015
  • Carefully and attentively took customer orders by phone and in person.
  • Opened and closed the store.
  • Complied with all health and safety codes.
  • Cut, peeled and prepped seasonal fruit for arrangements Resolved customer concerns in a positive and constructive manner.
Pasion Arte Culinario Mexicali, Baja California Pastry Chef 04/2013 to 10/2013
  • Pasion Arte Culinario ­ Mexicali, Baja California, Mexico Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Recruited, hired and trained a staff of efficient, hardworking associates.
  • Effectively prepped, stored, rotated and stocked product.
  • Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
  • Managed inventory, labor, expenses and other operational processes.
Cake Decorator 05/2012 to 08/2012
  • Marcela's Cake Shop ­ Mexicali, Baja California, Mexico Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Carefully and attentively took customer orders by phone and in person.
Under take dessert menu creation  and planning in consultation with the executive chef.
Organization and making of production of all plated desserts,
Ensure desserts are compliant with restaurant standards.
Assist banquets pastry team with dessert production and or plated ups.
Under take dessert menu creation  and planning in consultation with the executive chef.
Organization and making of production of all plated desserts,
Ensure desserts are compliant with restaurant standards.
Assist banquets pastry team with dessert production and or plated ups.
Under take dessert menu creation  and planning in consultation with the executive chef.
Organization and making of production of all plated desserts,
Ensure desserts are compliant with restaurant standards.
Assist banquets pastry team with dessert production and or plated ups.
Education and Training
Bachelor of Arts: Culinary Arts 2017 Culinary Art School, Tijuana, Baja California, Mexico Culinary Arts
Associate of Arts Escola de Patisseria Gremi de Barcelona, Barcelona Emphasis in Chocolate and Confection Chocolate Master Training Workshop