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Professional Summary

Highly motivated and results-driven individual, team player and natural leader with outstanding communication skills. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Retail, Facilities, and Customer Service.

Skills


  • Cash register familiarity
  • People-oriented
  • Customer service-oriented
  • Bilingual in Spanish
  • Staff training and development
  • Goal-oriented


  • Detail-oriented
  • Strategic sales knowledge
  • Quick learner
  • Excellent communication skills
  • Critical thinking
  • Safety-conscious
Work History
09/2017 to 05/2018
Sales Lead Manager Aldo Outlet Pleasant Prairie, WI
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
03/2017 to 08/2017
Facilities Coordinator Lundbeck US Deerfield, IL
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Set up and tear down of conference rooms and related events.
02/2016 to 03/2017
Sales Associate Coach Pleasant Prairie, WI
  • Provided outstanding customer service.
  • Engaged with customers in a sincere and friendly manner.
  • Completed 40+ transactions per hour at POS.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Built relationships with customers to increase likelihood of repeat business.
03/2018 to 11/2018
Foreman Creative Landscapes Group Kenosha, Wisconsin
  • Advised clients on yard design techniques and plant placement to inform and educate on innovative approaches and improve customer satisfaction standards. 
  • Negotiated yard design plans with clients to secure business options and set an expectation for top-quality landscaping results. 
  • Performed initial client assessment and analysis to begin research process.
  • Entered details such as payments, account information and call logs into the computer system.
10/2016 to 05/2017
Caterer Jewell Events Catering Chicago, IL
Administrative Specialist YADARI Enterprises Chicago, IL
Education
2020
Bachelor of Science: Horticulture
Concordia University Wisconsin - Mequon, WI
2015
High School Diploma
Indian Trail High School & Academy - Kenosha, WI
This resume is created in 7 minutes.
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Seasoned Information Technician looking to join a dynamic, fun, hardworking team dedicated to developing intelligent, functional solutions for business productivity.
Skills
  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Team player
  • Documentation
  • Adheres to customer service procedures
  • Creative problem solver
Interests
Virginia Girl State: 2003-2004 member Gay-Straight alliance: 2005-2006 member
Additional Information
  • Clubs/Organizations: Virginia Girl State: 2003-2004 member Gay-Straight alliance: 2005-2006 member
Work History
ITCG Printer Technical Support Tier I, 08/2011 to Current
Canon ITS Chesapeake, Virginia
  • Resolve with technical and hardware issues with Canon Multifunction printers.
  • Assist with wireless and/or USB installations of Canon Multifunction printers on Windows operating systems.
  • Assisted with software installation and functionality on Windows operating systems.
  • Helped with operation and features of Canon Multifunction printers.
  • Processed warranty exchange orders for malfunctioned/broken printers.
  • Provided service options for Canon Multifunction printers outside of warranty.
  • Answered questions about Canon Multifunction printers and accessories ITCG Printer Technical Support Tier II Network:.
  • Preform all ITCG Printer Technical Support Tier I duties.
  • Assisted with technical and hardware issues with Canon Pro printers, Canon Selphy printers and scanners.
  • Assisted with wireless and/or USB installations of Canon Pro printers, Canon Selphy printers and scanners on Windows and Macintosh operating systems.
  • Helped with operation and features of Canon Pro printers, Canon Selphy printers and scanners.
  • Assisted with software installation and functionality on Windows and Macintosh operating systems.
  • Educate customers on color management and ICC profiles for Canon Pro printers.
  • Troubleshoot escalated network issues.
  • Assisted with printing from Tablets and Mobile phones ITCG Printer Technical Support Tier II ASF:.
  • Preform all ITCG Printer Technical Support Tier I and Tier II duties.
  • Disassemble and repair inkjet printers.
  • Assist third party authorized faculties with disassemble and repair of inkjet printers.
  • Provides exception codes to authorized facilities when needed.
  • Provides assistance with NVS Security cameras and Projectors.
  • Troubleshoot Canon Maxify printers.
  • Assist printer department consults with call volume when needed.

PSE Processing Clerk, 03/2011 to 09/2011
United States Postal service
  • Sort outgoing or incoming mail using appropriate sort program or manual distribution scheme 
  • Prepare work area, ensuring necessary support equipment and materials, are in place
  • Load mail onto automated equipment, pull out non-processable items
  • Enter sort plan, start equipment; monitor mail flow ensure continuous feed
  • Swept separated mail from bins; stop equipment when distribution run or operation completed
  • Ran machine reports, clear jams and contact maintenance for assistance 
  • Remove sorted mail from bins or separations to place in appropriate trays or containers for further processing
  • Dispatched based on schedules, at the instruction of supervisors, or expediters
  • Verified mail to ensure sorting accuracy


Customer Service Representative, 02/2008 to 02/2011
NCO customer management Hampton, Virginia
  • Help with making payments on flex-pay accounts
  • Answer questions about billing issues and account features
  • Manage flex pay account
  • Handle technical issues for T-Mobile sidekick
  • Resolve difficulties with Sidekick devices and accounts
  • Personal Digital Assistant and Blackberry Technical Representative, replace defective devices


Team leader/Supervisor, NCO Customer Managament
  • Assist other agents with any questions or concerns
  • Took escalated calls
  • Handle team payroll
  • System update with agents attendance and work status


Web Chat Technical Representative, NCO Customer Management
  • Assist with technical issues for all mobile handsets via internet chat
  • Answer questions concerning internet features on accounts via internet chat
  • Address inquiries about T-Mobile services via internet chat


Cingular Customer Service Representative, 10/2006 to 03/2008
NCO Customer Management Hampton, Virginia
  • Answer incoming phone calls for Cingular wireless
  • Manage prepaid phone accounts for Cingular wireless
  • Add prepaid refill cards to phone accounts
  • Resolve any questions and concerns regarding customer's account
  • Troubleshot technical issues dealing with customer's cell phone



Marble-head Customer Service Representative, West Incorporated Hampton Virginia
  • Took incoming phone calls for Marble-head
  • Answer questions regarding qualification for student loans
  • Help students complete student loan applications
  • Assist with challenges students had regarding student loans



Caterer, 08/2005 to 05/2006
Lynchburg College Lynchburg, Virginia


Education
Bachelor of Science: Information Systems Technology , Current
Thomas Nelson Community College - Hampton, Virginia

Associate of Science: Psychology, 2006
Lynchburg College - Lynchburg, Virginia
This resume is created in 7 minutes.
Summary
Restaurant professional with three years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. High energy, outgoing host with a dedication to positive guest relations desires a position as a host in a fast-paced restaurant/bar. High volume dining, customer service and cash handling background.
Professional Highlights
  • Food handlers card
  • High volume production capability
  • Focused and disciplined
  • Bilingual (English/Russian)
  • Commercial deep fryer and slicer operation
  • Excellent multi-tasker
  • Smart Serve
  • Food and beverage handling expert
  • Kitchen productivity
  • Back of house operations understanding
  • Food handling knowledge
Work Experience
Line Cook/Dishwasher Sep 2016 to Jun 2017
3 Brewers Markham, Ontario
  • Provided courteous and informative customer service in an open kitchen format
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes
  • Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws
  • Loaded dishwashers and hand-washed items such as pots, pans, knives
  • Implemented and supported company initiatives and programs
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Busser/Host Jun 2015 to Sep 2016
Sunset Grill Toronto, Ontario
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Maximized table turns and rotated seating for maximum guest satisfaction
Caterer Sep 2013 to Jun 2015
Monardo's Catering Richmond Hill, Ontario
  • Assisted diners with seating as needed
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Placed food servings on plates and trays according to orders or instructions
  • Performed serving, cleaning, and stocking duties in establishments
Education
BBA, Bachelor of Commerce Marketing Management 2017 University of Guelph Guelph, Ontario, Canada
Diploma, Marketing 2013 Humber College Toronto, Ontario, Canada

Ontario College's Marketing Competition (2012)

This resume is created in 7 minutes.
Summary
My name is Ivan Martinez, I'm 18 years old. On November 20 I will be 19. I graduated from Champagnat Catholic School. I've had experience in retail, I've worked in Marshalls so I understand how it is to work with people. I have the personality to work with people, I'm very respectful and will always fill the customers needs. My most recent job was catering at Greater Miami catering. 
Skills

  • I'm a speedy worker. You can give me a task and I'll gladly finish it in no time.
  • I'm also a great multitasker, I can do two things at once with no problem.
  • I have the personality to work with people and make sure customers leave happy.
  • I'm physically capable of carrying heavy items, I'm 6 feet tall and have good physical strength.
  • I'll always do what I am told, as I am an excellent listener.
Experience
06/2017 to 10/2017
Caterer Greater miami catering miami, florida My most recent job as I put above is Greater Miami catering. I cater foods to schools, daycares, etc. I have the responsibility to deliver food to them everyday. I've learned how to work in a schedule frame and to quickly cater to their needs.
01/2017 to 06/2017
I worked in the shoes department. Marshalls miami, florida I worked in Marshalls as my first job. I learned how to keep the shoes organized and how to interact with customers. It helped me achieve experience in retail and resulted in other job openings.
Education and Training
2017
High School Diploma Champagnat Catholic School miami, florida, United States I hope to attend South Eastern College and become a surgical tech.
Activities and Honors
All the jobs I have worked in professionally helped me grow. I've learned how to work with customers and I've become a great worker because of it. I have yet to disappoint my bosses because I always fulfill my duty. I hope to have new job openings and show them how good I can work.