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Summary

Skilled Catering Assistant who smoothly accommodates ever-changing demands in planning preparing and performing catering assignments. Thrives in fast-paced environment and proficiently maintains client files contracts and presentations. Excels at keeping a friendly calm composure with clients guests and team members even in challenging environments. 

Skills
  • Strong organization skills
  • Active listening and communication skills
  • Adaptive team player
  • Strong customer service skills
  • Bilingual
  • Experience in cooking and serving food and beverages
  • Extensive knowledge of sanitation principles, varieties of recipes, and safe food handling techniques
  • Basic knowledge of math and repair of kitchen equipment and machinery
  • Possess excellent stamina and physical condition to stand, bend, twist, and lift and move weigh
Experience
Catering Assistant Apr 2001 to Current
Green Acres Farm Market and Catering Simi Valley, CA

As part of a team I help organize and provide a safe, hygienic, nutritious, and timely food service to various events.  Preparing special food to accommodate client's request and supervising food preparation. Planning budget for the food items and beverages and providing estimation to clients according to the number of guests attending an event. Maintaining inventory of supplies and handling purchase of vegetables, beverages, and other items. Checking kitchen equipment and machinery and arranging for repair or replacement as required. Ensuring total safety and sanitation in the kitchen and serving area.

Personal Assistant Oct 2017 to Current
Simi Valley, Ca

Part time assistant to various clients.  Duties required involve driving, daily management, scheduling of meetings, correspondence, planning and cooking meals.

Education and Training
2000 Simi Valley Adult School and Career Institute Simi Valley, CA
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Professional Summary

Highly motivated United States Marine Corps veteran with administrative accountability and supply management skills. Dedicated to maintain customer satisfaction and contribute to company success.

Highlights
  • Exceptional leadership and communication
  • Exceptional attention to detail
  • Data entry and data management
  • Conflict resolution  
  • Customer oriented
  • Strong work ethic
Experience
Warehouse Clerk 03/2016 to 03/2016 Kelly's Service Inc. Westborough, MA
  • Assisted the receiving department: labeled, picked orders, packaged and stocked items
  • Received packages, inspected items and boxed items securely to prevent damage
  • Processed return in computer system; processed reports; processed purchase orders for repair items
Logistics Coordinator 02/2016 to 03/2016 Tokyo Electron
  • Assisted customers with product selection and pricing; created sale orders from customer purchase and processed invoice
  • Maintained accurate logs and filed documentation of all transportation and goods
  • Created Returned Material Authorization (RMA) for all returned parts
Merchandising Representative 04/2015 to 12/2015 Frito Lay
  • Ensured that a proper level of stock was maintained; ensured that Frito Lay merchandise was displayed appropriately with proper signage and favorable shelf placement
  • Utilized a visual plan which identified the placement of products on the shelves and merchandising display fixtures of a retail store
  • Loaded and unloaded merchandise to and from trailers
Medical Claim Processor/Call Counselor/Approval Specialist 01/2012 to 02/2015 Patient Advocate Foundation
  • Inspected and approved patient application; resolved patient issues
  • Notified patients of status of inquires
  • Evaluated claim documents and distributed funds requested by patient
Catering Assistant Sales Manager 02/2011 to 02/2012 Legends Grille
  • Met and consulted with clients for banquet/catering coordination
  • Developed a template for the company to use as a baseline for future customer contracts
  • Coordinated specifics for golf outings with companies that served the city of Newport News
  • Managed 6 to 10 banquet/catering staff members during events
Renewal Representative 02/2007 to 02/2008 Southern Pest Control
  • Coordinated renewal appointments with current customers
  • Performed data entry responsibilities
  • Answered phone at a high capacity; faxed, and filed documents
Ammunition Technician/ Records Clerk 02/2002 to 02/2006 U.S. Marine Corps
  • Managed ammunition: inventoried ammunition to ensured accuracy and accountability; coordinated and prepared ammunition for distribution; tracked the movements of ammunition
  • Received, stored, issued, and handled ammunition and toxic chemicals
  • Used pallet jack to moved and organized ammunition at the ammunition supply point
  • Sent totals for the daily distribution of ammunition and storage counts to Secretary of the Navy
Inside Sales Representative 02/2000 to 02/2001 Chiswick Corporation Sudbury, MA
  • Provided excellent customer service
  • Mastered the art of up-selling and cross selling products to customer
  • Inputted data of each order into system-wide database and practiced knowledge of office procedures
Customer Relations Representative 02/1998 to 02/2000 Tufts Health Plan Watertown, MA
  • Greeted consumers with excellent customer service skills, listened to concerns, resolved problems addressing claims and enrollment issues
  • Reported quality issues and updated membership files
  • Assisted customers with claim documentation; educated customers on the policies and procedure; Informed customers of the provider availability
Administrative Assistant 02/1997 to 02/1998 Boys and Girls Club Hudson, MA
  • Assisted with the inspection of program area and submitted maintenance requests as needed
  • Assisted in the planning and supervision of recreational activities for club members
  • Completed and sent correspondence to parents and any other designated parties
Education
Information Systems 2012 Strayer University Herndon, VA
High School Diploma 1996 Hudson High School Hudson, MA
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Career Focus
Motivated food serving professional with 3 years food and beverage experience. I am seeking to expand my skills and knowledge in the restaurant industry.
Skills
  • POS systems
  • Handling credit transactions
  • Cash handling
  • Multitasking
  • Speedy and efficient
  • Team player
  • Active listener
  • Solid problem solver
  •  Banquet operations and off-site catering experience
  • Food and beverage handling experience
  • Safe food handling practices
  • Skillful kitchen staff trainer
  • Reliable, punctual and committed to customer service
Experience
Panera Bread Clifton Park/Saratoga, New York Associate Trainer/ Catering Assistant 06/2012 to 11/2015
 Experience in all areas of the cafe. Primary responsibilities included:
 
  • Ensured new employees understood and followed customer service policies and guidelines
  • Completion of a detailed inventory
  • Responsible for placement of produce order
  • Received and prepared catering orders 
  • Delivery of catering orders to offices and events in a timely manner 
T.G.I. Fridays Clifton Park, New York Line Cook/Server 11/2015 to 02/2017
Experienced in front and back of house. Daily responsibilities varied but included:
  •  Performed serving, cleaning, and stocking duties in establishment
  • Stocked cabinets and serving areas with condiments, and refilled condiment container
  • Communicated with customers regarding orders, comments, and complaints
  • Ensured first-in-first-out system with all ingredients labeled and stored properly
  • Speedy and efficient food prep
  • responsible for Open and/or close of Saute and Plate/Nacho stations
Starbucks Clifton Park, New York Barista 02/2017 to Current
Trained in all areas of the cafe. Main responsibilities include:
  • Providing excellent customer service
  • Following recipe standards to create exceptional espresso beverages
  • Arranging merchandise in innovative and eye-catching displays.
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Professional Summary
Accounting Undergraduate with Certificate IV in Frontline Management. Proven Skills in customer service and meeting KPI's. Able Customer service / to provide employers with administrative support and professional customer needs communication skills. Presentable and able to work within a team and able to meet deadlines. Effective communicator from diverse Cash handling backgrounds. Able to work within a team as well as independently to IT skills achieve desired goals.
Skills
Work History
Receptionist, 12/2015 to 07/2017
PERSONAL SKILLS
  • Career-minded & Answered all incoming calls and handled calls inquiries professional at all Responded to guests and public inquires times Use of advanced excel to enter business transactions (cash flow Reliable and punctual statements) Provided administrative services to the office manager Enthusiastic Maintained a sufficient record of office supplies Multi-lingual Provided office support services to ensure efficiency Attention to detail Provide customers with invoices Highly presentable, Use of Xero accounting software outgoing & sociable Data entry of information Filling and scanning documents of clients Thrives in a fast Opening and closing of office.
  • paced environment Able to use own initiative PepsiCo Strong sense of Food Production Worker Apr 2016 - June 2017 responsibility & Duties: desire to get things done properly Cleaning and maintain work areas and machinery Packing goods ready for shipment Can work to budgets Storing goods and raw material in the warehouse & deadlines Reporting equipment faults to maintenance staff Ensuring proper labelling, coding and packaging of goods Hobbies and Interest Sort food items according to their type and the same type of items Reading are stored together Music Shopping Medibank Private Travelling.
Customer Service Representative, 12/2016 to 06/2017
Cooking,
  • Meeting new people Finding sales opportunities in each customer interaction by providing solutions to customer's needs Making health insurance simple and easy for customers to understand Ensuring all daily KPI's in relation to customer service, sales and retention activities are met Proactively seeking new business relationships while maintaining high levels of customer service.
  • 5 Vive Street Tarneit VIC 3029 P: 0478 001.
Catering Assistant, 10/2015 to 12/2016
Alpha Flights
  • Mass production environment Food meal plating, tray set and packing of food carts Comply with food and safety/ HACCP guidelines Move and lift items manually Prolonged periods of standing Communicate with all stakeholders to ensure that time lines are met Ensure cleaning schedules are followed and adhered to, maintaining a high standard of hygiene at all times Comply with internal policies and procedures.
Team Member, 01/2013 to 01/2016
Woolworth Ltd
  • Operated a cash register for cash and EFTPOS transaction Cleaned and organized checkout desk and displays Greeted customers with respect Alerted customers to upcoming sales and promotions Helped customers locate items Completed all points of sale opening and closing procedures, including counting cash registers.
Family Day Care Assistant, 07/2010 to 12/2013
Kids Vision Family Day Care
  • Planned and implemented activates to meet needs of children Established policies and procedures including acceptable behavior Ensured all legal requirements were met Spoke to parents through telephone.
Education
Bachelor of Business: Accounting, Present
RMIT UNIVERSTY -
Accounting
VCE Certificate of Completion MOUNT ST. JOSEPH GIRLS' COLLEGE 2008 - 2013 CERTIFICATES BSB40812 Certificate IV in Frontline Management Responsible Service of Alcohol (RSA) Working with Children Check Food Handling Certificate Current drivers licence P2:
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PROFESSIONAL SUMMARY
Dedicated and hard-working professional with 14 years of experience in customer service and food service. Committed to providing excellent customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image.  Self-motivated and excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve projected goals.
AREAS OF EXPERTISE
  • Customer Service
  • Process Improvement
  • Quality Control
  • Food Preparation & Handling
  • Issue-Resolution
  • Sales
  • Customer Retention
  • Cash Handling

 

WORK EXPERIENCE
Patient Room Service Rep, 04/2017 to Current
Piedmont Fayette Hospital Fayetteville, GA
  • Responsible for patient meal service on assigned units by communicating with patients and nursing staff to ensure diet prescriptions are accurate.
  • Provide friendly and attentive service by communicating requests based on patients diet prescription.
  • Deliver and retrieve patient meal trays according to hospital policy to ensure the safety of patients.
  • Promptly resolve nutritional issues that may arise from patients and staff.
  • Replenish nourishment stock in required areas of the hospital.
Catering Assistant, 01/2004 to 04/2017
NORTHSIDE HOSPITAL Atlanta, GA
  • Responsible for communications between the nursing units and the Food & Nutrition Department in regard to patient menus, diet changes, and general patient services.
  • Prepares and verifies accuracy of patient meal trays based on dietary plan.
  • Ensures delivery and recovery of patient meal trays.
  • Responds promptly and answers/resolves patient inquiries and complaints.
  • Establishes and maintains courteous, cooperative relations when interacting with other personnel, patients and the public.
Cashier, 09/2002 to 09/2003
VALUE VILLAGE DEPARTMENT STORE Forest Park, GA
  • Provided excellent customer service by meeting and greeting all customers as they entered the store.
  • Completed purchases with cash, credit and debit payment methods.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Balanced cash drawer at close of shift and maintained accurate deposit records.
  • Stocked inventory upon delivery of merchandise.
  • Worked as a team member to provide the highest level of service to customers.
EDUCATION
HIGH SCHOOL DIPLOMA: 2003
South Atlanta High School - Atlanta, Georgia
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Summary
Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. With precise and rapid order processing skills. Hardworking barista focused on producing quality food and providing excellent customer service 
Skills
  • Delivers exceptional customer service
  • Proven leader
  • Engaging personality
  • Excellent multi-tasker
  • Highly motivated
  • Good management skills
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Commercial deep fryer and slicer operation
  • Culinary knowledge
Certifications
CPR Certified EMT Certified Medical Administrative Assistant
Experience
Barista 09/2015 to Current VA San Diego Healthcare System San Diego, CA
  • Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Weighed, ground and packed coffee per customer orders.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Correctly followed all health, safety and sanitation guidelines. 
  • Greeted guests with a pleasant smile and superior customer service.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Maintained the highest standards of conduct and service.
  • Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Designed and printed menus, recipes and promotions and offers. 
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Works with purchasing to ensure punctual delivery of stocks and supplies, temperature logs, inventory and cash handling duties, Opens or closes
  • Traveling to other VA's to conduct training.
Cashier Sales Associate 06/2015 to 09/2017 CVS Pharmacy Murrieta, CA
  •  Met incoming customers and provided immediate assistance. 
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Reviewed purchases for fraudulent activities.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Set aside on-hold reservations.
  • Created attractive displays.
  • Provided expert product and service information. 
Supervisor 02/2015 to Current Heart of the house catering Temecula, CA
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.  
  • Trained seven new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Cross-trained and provided back-up for other customer service representatives when needed. 
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Stocked and rotated inventory regularly.
Warehouse Associate 07/2014 to 02/2015 Amazon Warehouse Hemet, CA
  • Supervised material flow, storage and global order fulfillment.
    Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Key member of global distribution operations team, which coordinated shipments across countries. 
  • Unloaded, picked, staged and loaded products for shipping. 
  • Oversaw warehousing and storage practices and housekeeping. 
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Followed proper selection procedures as established by the company.
  • Transported goods from racks, shelves and vehicles.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Worked at a rapid pace to meet tight deadlines.
  • Banded, wrapped, packaged and cleaned equipment.
  • Assembled product containers and crates.
  • Packed containers and re-packed damaged containers.
  • Cleared damaged items and loaded freight.
Front End Associate 10/2012 to 07/2014 Kmart Temecula, CA
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback. 
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Processed all sales transactions accurately and in a timely fashion. 
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
Catering Assistant 06/2012 to 09/2015 CJ & Sons Murrieta, CA
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Ensured safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
Education and Training
General Education 2021 Palomar College Escondido, CA, United States
Nursing Grossmont Health Occupations Center Santee, CA, United States Office Administration coursework
Skills
  • Cash handling
  • Shipping and receiving
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • Travel Planning
  • Active Learning
  • Creative Problem Solving
  • Critical Thinking
  • Customer Service
  • Organizational Skills