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Professional Summary
Bilingual educator offering skill in communication, leadership and organization.  Innovative and adaptable training and education professional seeking advanced position in a growing company setting.
Skills
  • Flexible schedule
  • Self motivated
  • Professional demeanor
  • Exceptional customer service
  • Fluent in Spanish
  • Quick learner
Work History
05/2013 to 11/2014
Crew Memeber/Trainer Chipotle Mexican Grill Boca Raton, Florida, United States
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
12/2014 to 05/2016
Catering Coordinator Panera Bread Boca Raton, Florida, United States
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Managed food delivery for 200+ guests for special events
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
09/2016 to 12/2016
Deli Clerk Target Deerfield Beach, Florida, United States
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Stocked and replenished merchandise according to store merchandising layouts.
02/2017 to Current
Barista/Cashier Starbucks Boca Raton, Florida, United States
  • Memorized recipes for over 100 specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
Education
2015
High School Diploma:
South Technical Academy - Boynton Beach, Florida
  • ServSafe Food Handling Certificate


Current
Associate of Science: Food & Nutrition
Palm Beach State Comm. College - Boca Raton, Florida
This resume is created in 7 minutes.
Summary
Result oriented Catering Manager with diverse background in customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills
  • Client relations specialist
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • marketing savvy
  • Conflict resolution techniques
  • Team management
Experience
Catering Coordinator Jan 2018 to Current
Budweiser Events Center Loveland, CO Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Event Coordinator Feb 2017 to Nov 2017
Settles Hill Banquets & Events Altamont, NY
  • Created catering experiences that showcased unparalleled culinary and service expertise.
  • supervised event-day employees by delegating and prioritizing activities while complying with standard operating procedures
  • Coordinated new marketing strategies with upper management
Bar Manager Mar 2014 to Apr 2017
Tryon Inn and Backdoor Bar Cherry Valley, NY
  • Created a list of signature drinks that increased bar revenue.
  • Made engaging connections with guests to create loyalty.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Server/Bartender Jan 2010 to Apr 2012
Athos Albany, NY
  • Exceeded sales goals by effectively managing sections in accordance with service standards
  • Provided exceptional customer service by anticipating customer needs.
  • Upheld a high standard of cleanliness in all work areas.
Banquet Manager Mar 2009 to Mar 2013
Classe Catering Albany, NY
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success. 
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
Server/Bartender Mar 2013 to Mar 2014
Wheatfields Restaurant and Wine Bar Saratoga Springs, NY
  • Resolved customer questions, issues and complaints.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Education and Training
Associate of Science, Restaurant management 2010 Stste University of New York at Cobleskill Cobleskill, NY, United States
BBA, Culinary Arts 2012 State University of New York at Cobleskill Cobleskill, NY, United States
SafeServ Certified: Food Handler
Service Certified: Service For Restaurant professionals
Deans List, Fall 2009-2012
Accumulative GPA 3.77
 
Coursework:
  • Principle Management for Service Professionals
  • Travel and Hospitality Law
  • Cost Accounting
  • Fraud Examination
  • Human Resource Management
  • Ethics and Management
  • Microcomputer Application
  • Consumer Behavior
  • Advertising and Marketing
This resume is created in 7 minutes.
Summary
Motivated food serving professional with 4+ years food and beverage experience. I am seeking to expand my skills and knowledge in the restaurant industry.
Skills
  • TIPS Certified
  • Wine service knowledge
  • Banquet and event experience
  • Highly responsible and reliable
  • Upbeat, outgoing and positive
  • Works well under pressure
Certifications
TIPS Certified
Experience
Server/Bartender 02/2018 Current Lake Ridge Round Lake, New York
Responsibilities include:
  • FOH and BOH set up before lunch or dinner shift.
  • Serving guests in the dining room as well as at the bar.
  • Ensuring expectations are exceeded by anticipating all guest needs.
  • Preparation of classic and specialty cocktails.
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Bartender 06/2017 10/2017 Campagna Restaurant NY

Quickly moved up from server to bartender within 6 months.

Due to the unfortunate closure of the restaurant I had to seek employment elsewhere.

Responsibilities included:

  • Serving and interacting with guests while maintaining a fast and efficient service bar.
  • Maintained full knowledge of beverage lists and promotions.
  • Created seasonal and classic cocktails to restaurant specs.
  • Upheld a lively and upbeat bar atmosphere.
  • Conducted weekly inventory.
  • Received and properly stored liquor, wine and beer shipments.
Server 11/2015 02/2017 TGI Fridays Clifton Park, NY
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Completed opening and closing checklists according to set standards.
Associate Trainer/ Catering Coordinator 06/2012 11/2015 PANERA BREAD Saratoga, New York
  • Starting out as a part time cashier I quickly moved through the ranks to become a full time.
Catering Coordinator and Associate Trainer
  • Experience in all areas of the cafe.
  • Ensuring new employees understood and followed customer service policies and guidelines.
  • Completion of a detailed inventory.
  • Responsible for placement of produce order.
  • Received and prepared catering orders.
  • Delivery and set up of catering orders to offices and events in a timely manner.
This resume is created in 7 minutes.
Summary

Results-oriented Environmental Services Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Team management
  • Meticulous attention to detail
  • Persuasive
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Client relations specialist
  • Management of remote employees
  • Fluent in Polish



  • Training and development
  • Microsoft Office software proficiency
  • Trakkar software proficiency
  • Bed Tracking and Tele Tracking software proficiency
  • Scheduling
  • Deadline-oriented
  • Able to communicate in Greek
  • ServeSafe certified
Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index on avarage from 65% to 85% within 8 years as Customer Service Manager with Sodexo Accounts.

Experience
Edward-Elmhurst health, Edward Hospital Naperville, IL Operations Manager 07/2015 to Current

  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Successfully managed the activities of 140 team members in multiple locations.
  • Reduced amount of employee overtime by 40% by effectively delegating tasks.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Owned team productivity metrics.
  • Interviewed, hired and trained new quality housekeeping staff
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Served as mentor to junior team members.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Jumped in to fill gaps for on call rotation when necessary
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Reviewed and approved time cards for processing by payroll department.
  • Monitored infection control procedures to ensure facility-wide health and safety.
SODEXO - PROVIDENT COOK COUNTY HOSPITAL Chicago, IL Environmental Services Operations Manager 04/2015 to 07/2015
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Reduced amount of employee overtime by 40% by effectively delegating tasks.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Owned team productivity metrics.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Routinely prepared and evaluated reports to identify problems and areas for improvement.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Sodexo - UNILEVER CORPORATE ACCOUNT Lisle, IL Multi-Service General Manager 04/2014 to 10/2014
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Monitored the daily activities of 4 customer support teams (Mail Room, Front Desk, Janitorial, Company Store).
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Interviewed, hired and trained new quality customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Implemented corrective actions.
  • Support and assist with preparations for visitations from global visitors, guests and President of Unilever company.
SODEXO - LOYOLA UNIVERSITY MEDICAL CENTER Maywood, IL EVS Manager 2 01/2011 to 04/2014
  • Successfully managed the activities of 60 team members in multiple locations.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Recruited, managed and mentored an average of 15 new customer service representatives per year.
  • Monitored the daily activities of 25-60 customer support team members.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Owned team productivity metrics.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Performed training with managers from new hired Sodexo accounts (Loyola University Medical Center was listed as EVS Technical Training Account for newly hired Sodexo management team members.
  • Planned and executed projects throughout the hospital area.
  • Participated in client's daily Bed Management meetings.
  • Ensured all safety standards are met.
  • Implemented corrective actions.
  • Performed rounds, inspections and interviews with clients and patients in the daily basis.
  • Performed annually and introductory employees evaluations.
  • Conducted daily and weekly meetings with staff.
  • Implemented ENGAGE program to improve patient satisfaction scores.
  • Ensured all departmental and hospital policies and procedures are followed.
SODEXO - RUSH COPLEY MEDICAL CENTER Aurora, IL EVS Manager 05/2008 to 05/2010
  • Successfully managed the activities of 25 team members in multiple locations and shifts
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Monitored the daily activities of 25 employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new employees
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Performed annually and introductory employees evaluations.
  • Monitored PM linen deliveries.
  • In absence of GM responsible for payroll, HR and ordering.
  • Planned and executed projects through out hospital area
  • Responsible for main hospital building and off site Professional Office Buildings.
  • Responsible for 2nd and 3rd shift employees.
Sodexo - Benedictine University Lisle, IL Retail Food Service Manager 09/2007 to 05/2008
  • Successfully managed the activities of 20 employees.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Monitored the daily activities of 20 employees - both Sodexo and students.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new employees.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Involved in opening and running new student's restaurant "Coal Ben"; created a menu, schedules and budget.
  • In absence of GM responsible for running daily operations, HR, payroll, ordering and catering for Main Campus and "Coal Ben" restaurant.
  • Responsible for cash floe and records.
  • Implemented corrective actions.
  • Responsible for weekly inventory.
Sodexo - Glenbard South Highschool Glen Ellen, IL Catering Coordinator 10/2006 to 05/2007
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Responsible for ordering, receiving and storing inventory.
  • Prepped and executed catering events in-house and off-site.
  • Ensured sanitation and safety level standards are met.
  • Responsible for monthly inventory.
  • In absence of Unit Manager responsible for payroll records, HR, running daily operations.
Greek Islands Restaurant Lombard, IL Manager/ Catering Director 04/2001 to 10/2006
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Resolved customer questions, issues and complaints.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Provided a high level of product and leadership support to representatives and clients.
  • Interviewed, hired and trained new quality servers.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • responsible for inventory and purchasing.
  • Monitored compliance with state and city regulations.
  • Implemented corrective actions.
  • Responsible for invoices.
  • Responsible for kitchen productivity.
  • Responsible for cash flow.
  • Initiated meetings with outside clients.
  • Organized and executed all catering events.
  • Responsible for room decor and needed rental.
Pops of Champaign Harwood Heights, IL Lead Bartender 02/2000 to 04/2001
  • Responsible for daily inventory .
  • Responsible for scheduling bartenders and barbacks.
  • Created daily drink specials.
  • Responsible for daily bar operations.
Barbara Cleaning Services Lombard, IL Lead Supervisor 07/1997 to 02/2000
  • Responsible for supervision of two cleaning crews.
  • Document and order all inventory.
  • Responsible for scheduling employees.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage employees.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Education
High School Diploma 1996 Highschool, Zabrze, Poland
Business Administration College of DuPage, Glenn Ellyn, United States of America

Completed 2 years of college working towards degree.