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Education
Bachelor of Science, Business Administration, Marketing & Entrepreneurship 2003 University of Houston, Bauer College of Business － Houston, TX
Professional Experience
Contract Event Coordinator Feb 2016 to Current
 American Outback － Houston, Texas
  • Travel throughout the continental United States to plan, facilitate and present corporate team building activities such as city wide scavenger hunts, bike builds, escape rooms and many other group activities.
  • Engage in client communication, venue organization and implementation/development of experiential education curriculum.
  • Train temporary staff to understand each unique event and deliver the best possible outcome for each client.  
  • Assist in interviewing and on-boarding new employees to independently run their own events.
Event Coordinator Jun 2015 to Current
 HP Heights, LLC － Houston, Texas
  • Oversee bookings and reservations and manage the central calendar for three restaurants. 
  • Walk guests through the entire reservation process from conception through execution and following up with the guest after their event.
  • Work with each guest to customize a menu specific to their event.
  • Create and distribute Banquet Event Orders to management and culinary team.
Regional Sales Manager Dec 2013 to Jun 2015
 ParrishShaw － Houston, Texas
  • Consistently met sales goals.  Increased regional sales revenue by 10% within the first three months after training.
  • Established relationships and served as direct point of contact with mid-level to C-Suite executives of hospitals to assist with insurance billing and recovery in Arkansas, Florida, Louisiana, New York, Oklahoma and Texas.
  • Independently attended conferences in territory to exhibit and manage promotional booth while scouting potential new business.
  • Collaborated with ParrishShaw operations department and client to ensure efficient project set up and roll-out.
Coordinator, Membership Jun 2010 to Jun 2012
 Greater Houston Partnership － Houston, TX
  • Developed and executed sales and marketing strategies to exceed annual revenue goal.
  • Assisted team in 2011 to deliver record-breaking results, exceeding $6M in annual revenue in 2011.
  • Achieved 75% of annual goal in Q1 for 2012.
  • Created comprehensive recruitment marketing campaign, resulting in increased awareness and membership.
Catering Manager Jan 2006 to Jun 2010
 Marriott Hotels － Houston, TX
  • Achieved Employee Award in 2007 for exceeding annual profit goals by 16%.
  • Negotiated and confirmed new and repeat business via outside sales calls, telemarketing and networking.
  • Finalized the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (BEO's, Daily Reports) and personal contact with all departments for the success of the event.
  • Supervised the execution of banquet/meeting events. Reviewed all function space with banquet manager.
This resume is created in 7 minutes.
Professional Summary

Dedicated, hardworking restaurant management professional with experience leading the planning, design, coordination and execution of banquet and catering operations. Driven to raise the bar in prestigious personal and professional events. Strong career progression in management. Highly dedicated to career growth.

Skills
  • Special event catering professional
  • Food Standards enforcement
  • Extensive food/beverage knowledge
  • Proficient in customer service
  • Service-oriented team player
  • Creative problem solver
  • Strong client relations
  • Floor set design expertise
  • Local/state health laws knowledge
  • Proficient in Adobe CS5
  • MS Windows proficient
  • POS systems expert
  • Strategic sales knowledge
  • Credit card processing and cash flow management
  • Quick learner
  • Trusted key holder
  • Exceptional communication skills
  • Training development aptitude
Work History
Catering Manager Jul 2014 - Current
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Managed staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Regularly interacted with guests to obtain feedback on product quality and service levels by following up after the event has been executed.
  • Achieved and exceeded performance, budget and team goals.
  • Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Positively engaged with customers, offering menu information and providing suggestions and guidance based on experience.
  • Expertly managed staff and maintained appropriate staffing levels throughout shifts.
  • Comprehensive knowledge of food and catering trends. 
  • Set up, designed, coordinated and executed events ranging from 15 guests to 400 guests.
  • Experience in coordinating wedding receptions from 50 to 350 guests
Restaurant Manager Sep 2015 - Current
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Relayed food orders to kitchen staff members to ensure correct portioning, arrangement, and garnishes. Communicated with kitchen staff members to ensure food was prepared on time and correctly.
  • Responsible for coordination of up to 30 bar and service staff during events or within restaurant with capacity of 300.
  • Managed food delivery for 500+ guests for special events.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members, and opening the restaurant for the work day.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down both on and off site.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Provided friendly and attentive service and exceptional hospitality.
  • Consistently offered professional, friendly and engaging service.
  • Prepared and distributed tips for staff through weekly direct payments.
  • Processed accounts receivable and accounts payable.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Immediately reported and addressed accidents, injuries or unsafe work conditions.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Answered department telephone calls using correct salutations and telephone etiquette.
  • Computed bills, collected payments and made change for guests.
Graphic Designer Apr 2014 - Jul 2014
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Designed new on-brand visual elements to effectively convey concepts and messaging.
  • Designed art and copy layouts for direct mail advertising material.
  • Researched current and emerging art and graphic design technologies.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Coordinated art and graphics creation for effective merchandising.
Graphic Designer Sep 2012 - May 2013
University at Buffalo Student Association Student Union Buffalo, NY 14260
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Worked with internal clients to determine strategy and design for annual marketing campaigns.
  • Generated detailed specs of final designs.
  • Mentored new members of design staff during onboarding.
  • Designed advertisements, tradeshow banners and signage from concept through completion.
Office Assistant Dec 2010 - Aug 2013
Matthew J Quinlan CPA Rochester, NY
  • Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Posted receipts to appropriate general ledger accounts.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Entered financial data into the company accounting database to be verified and reconciled.
Education
Bachelor of Arts: Communication Design 2014
University at Buffalo Buffalo, NY
Communication Design is a mixed discipline between design and information-development which is concerned with how media intervention such as printed, crafted, electronic media or presentations communicate with people.
Hobbies
  • Freelance Graphic Design
  • Calligraphy
  • Travel
  • Floral Design
  • Interior Design/Housing Renovations and Resale
This resume is created in 7 minutes.
Summary
Experience manager with catering expertise, utilizing inventory management, creative menu planning, maintaining sanitation and safety regulations, with vendor relations and customers.  While coordinating the catering team, provided leadership, nurturing employee growth in knowledge of food storage and preparation, attention to details, communication, teamwork, scheduling and supervisory skills.  
*Looking to gain further experience and career advancement.
Skills
  • Revenue generation
  • Inventory Control
  • Resourceful problem solver 
  • Multi-tasking and prioritizing
  • Motivational leader
  • Customer-focused service
  • Hiring and training
  • Supervisory skills
Experience
March 2015 to October 2015
Fat Ptarmigan Pizzeria Anchorage, AK Seasonal Front of House Manager
March 2010 to Current
Ginger Restaurant Anchorage, AK Catering Manager
January 2010 to Current
Talking Circle Media Anchorage, AK Inventory Coordinator
Education and Training
2017
University of Alaska
Anchorage, AK Business Management & Property Development
Bachelor of Arts
2015
University of Alaska
Anchorage, AK Political Science
Bachelor of Science
This resume is created in 7 minutes.
Professional Summary
To obtain a position with Virginia Crossings Hotel and Conference Center
Skills
Work History
Seasonal Catering Manager Jan 2016
Americrown Service Corporation Richmond, VA
  • Catered special events at the International Speedway to VIP patrons.
Council Director Jan 2011 - Jan 2013
The McShin Foundation Richmond, VA
  • Addiction Recovery Council of Virginia (ARCVA).
  • Built up, promoted and organized outreach to introduce ARCVA and increased membership and support.
  • Designed and managed website, marketing materials and weekly updates.
  • Direct contact for ARCVA district representatives and members.
  • Advocated at the General Assembly.
Corporate Flight Attendant Jan 2008 - Jan 2011
Boca Raton, FL
  • Provided exceptional, personalized in-flight service aboard a Gulfstream IV.
  • Ensured the highest level of safety, security, hygiene, and cleanliness in the aircraft.
  • Coordinated catering, which included menu design, ordering, preparing, serving, and managed aircraft inventory and restocking.
  • Extensive worldwide travel practicing international etiquette and protocol.
Event Marketing & Advertising Sales Director Jan 2006 - Jan 2008
Equestrian Sport Productions Wellington, FL
  • Launched a strategic mass marketing plan to promote the Winter Equestrian Festival and Inaugural Palm Beach Steeplechase.
  • Managed sponsorship development and sold advertisements for publications.
  • Designed graphics for event marketing and promotional materials.
  • Coordinated and hosted special events, business appreciation promotions and networking functions for high net worth individuals.
  • Generated business and established cross marketing agreements by capitalizing on my developed ability of creating and maintaining client relationships.
  • Prepared business proposals and organized press releases.
Account Coordinator Jan 2004 - Jan 2006
Bersin & Associates Delray Beach, FL
  • Conducted research studies for Fortune 500 companies on corporate learning, performance management, leadership development, talent management, and enterprise systems.
  • Advised, consulted and assisted clients with unique and powerful business solutions to drive dramatic improvements within their organizations.

Delray Beach Historical Society Cason Cottage Museum Curator Delray Beach, FL
  • Interned as a curator of non-profit corporation.
  • Responsible for the acquisition and care of objects that reflected Florida lifestyle from 1 times.
  • Made decisions regarding what objects to collect, oversee their care and documentation and conducted research based on the collection.
Education
Bachelor of Arts Degree: History Women's Studies 2006
Florida Atlantic University Boca Raton, FL
History Women's Studies

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