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Education
Bachelor of Science, Business Administration, Marketing & Entrepreneurship 2003 University of Houston, Bauer College of Business Houston, TX
Professional Experience
Contract Event Coordinator Feb 2016 to Current
American Outback Houston, Texas
  • Travel throughout the continental United States to plan, facilitate and present corporate team building activities such as city wide scavenger hunts, bike builds, escape rooms and many other group activities.
  • Engage in client communication, venue organization and implementation/development of experiential education curriculum.
  • Train temporary staff to understand each unique event and deliver the best possible outcome for each client.  
  • Assist in interviewing and on-boarding new employees to independently run their own events.
Event Coordinator Jun 2015 to Current
HP Heights, LLC Houston, Texas
  • Oversee bookings and reservations and manage the central calendar for three restaurants. 
  • Walk guests through the entire reservation process from conception through execution and following up with the guest after their event.
  • Work with each guest to customize a menu specific to their event.
  • Create and distribute Banquet Event Orders to management and culinary team.
Regional Sales Manager Dec 2013 to Jun 2015
ParrishShaw Houston, Texas
  • Consistently met sales goals.  Increased regional sales revenue by 10% within the first three months after training.
  • Established relationships and served as direct point of contact with mid-level to C-Suite executives of hospitals to assist with insurance billing and recovery in Arkansas, Florida, Louisiana, New York, Oklahoma and Texas.
  • Independently attended conferences in territory to exhibit and manage promotional booth while scouting potential new business.
  • Collaborated with ParrishShaw operations department and client to ensure efficient project set up and roll-out.
Coordinator, Membership Jun 2010 to Jun 2012
Greater Houston Partnership Houston, TX
  • Developed and executed sales and marketing strategies to exceed annual revenue goal.
  • Assisted team in 2011 to deliver record-breaking results, exceeding $6M in annual revenue in 2011.
  • Achieved 75% of annual goal in Q1 for 2012.
  • Created comprehensive recruitment marketing campaign, resulting in increased awareness and membership.
Catering Manager Jan 2006 to Jun 2010
Marriott Hotels Houston, TX
  • Achieved Employee Award in 2007 for exceeding annual profit goals by 16%.
  • Negotiated and confirmed new and repeat business via outside sales calls, telemarketing and networking.
  • Finalized the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (BEO's, Daily Reports) and personal contact with all departments for the success of the event.
  • Supervised the execution of banquet/meeting events. Reviewed all function space with banquet manager.

This resume is created in 7 minutes.
Summary
Goal Oriented Achiever with 25 years experience in both corporate and small companies with a proven track record of interacting people at all levels of business.  Possesses excellent project management, leadership and event planning skills with a strong background in consumer public relations.  Motivated by challenges.  A diverse professional background with success in meeting/ event planning, public relations and fitness training.
Skills
  • Motivated Team Player
  • Self-Starter
  • Focused Multi-tasker
  • Persuasive negotiator
  • Effective Communicator
  • Organized and Efficient
  • Customer Service Focused
  • Relationship building expert
 
Experience
High School Coach And Substitute Teacher Sep 2013 to Current
Geneva School of Boerne Boerne, TX
  • Teach Physical Education to 6th, 7th, and 8th grade girls and boys
  • Teach strength and conditioning to girls and boys high school classes
  • Substitute teach high school level classes as needed
  • Volunteer Director for the House of Lewis
Certified Fitness Instructor Jul 2015 to Feb 2017
Cordillera Ranch Resort, YMCA, Cortez Ranch Boerne, TX
  • Leader of weekly fitness training classes in Les Mills Body Pump, Zumba, Step, Aqua, and Seniors Gold programs along with developing and choreographing new fitness routines presented by these programs on a monthly basis.
Sales Representative Mar 1993 to Dec 1994
U.S. Merchandising Houston, TX
  • Team Member specializing in placement and distribution of major, name brand products in specialized sales channels.  
  • Responsible for developing new Gatorade sales channel in golf courses
  •  Awarded Top Salesperson in U.S. in 1993-94
Commissioner's Aide Oct 1991 to Mar 1993
Harris County Precinct 4 Houston, TX
  • Coordinated Community Outreach and PR programs for the precinct
  • Successful in bringing corporations together with local schools to benefit education and extra-curricular activities for students
  • Championed the "War on Waste" program with Texaco
Meeting/ Event Coordinator Mar 1990 to Sep 1991
South-West Energy Council Irving, TX
  • Planned meetings at locations across the U.S. for state and national politicians and energy company executives
  • Responsible for site selection, contract negotiations, catering, and event planning
  • Served as on-site host for all meetings and events
  • Experience includes planning international meeting in Canada and National meeting at the U.S. Capital​
Catering Manager Feb 1989 to Mar 1990
Red Lion Hotel Austin, TX
  • Coordinated all Meals for large and small groups 
  • Worked with Sales managers and Meeting planners as well as the Head Chef on a daily basis 
  • Responsible to be on-site for all catered group functions at the hotel
Meeting Coordinator Jan 1987 to Feb 1989
Stouffer Hotel and Conference Center Austin, TX
  • Responsible for working with Director of Sales, Director of Catering and Meeting planner to coordinate all events at the hotel
Sales Manager Feb 1986 to Feb 1987
Sheraton Hotel and Conference Center Austin, TX
  • Outside Sales manager responsible for corporate sales and groups
Education and Training
BBA, Management 1985 Sam Houston State University Huntsville, TX, United States
Activities and Honors
  • Geneva Junior Class fundraising coordinator
  • Coordinator for the 2019 Geneva Senior Class Luncheon
  • Women's Bible Study Fellowship - Group Leader and Member
  • Pi Sigma Epsilon Fraternity in Marketing, Sales Management and Selling - Life Member and Past Awards Committee Chair
  • Member, Alumni Association Sam Houston State University
  • Member of Southwest Airlines Community outreach program as volunteer at Meadowlands Youth Alternative School

This resume is created in 7 minutes.
Professional Summary

Dedicated, hardworking restaurant management professional with experience leading the planning, design, coordination and execution of banquet and catering operations. Driven to raise the bar in prestigious personal and professional events. Strong career progression in management. Highly dedicated to career growth.

Skills
  • Special event catering professional
  • Food Standards enforcement
  • Extensive food/beverage knowledge
  • Proficient in customer service
  • Service-oriented team player
  • Creative problem solver
  • Strong client relations
  • Floor set design expertise
  • Local/state health laws knowledge
  • Proficient in Adobe CS5
  • MS Windows proficient
  • POS systems expert
  • Strategic sales knowledge
  • Credit card processing and cash flow management
  • Quick learner
  • Trusted key holder
  • Exceptional communication skills
  • Training development aptitude
Work History
Catering Manager Jul 2014 - Current
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Managed staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
  • Regularly interacted with guests to obtain feedback on product quality and service levels by following up after the event has been executed.
  • Achieved and exceeded performance, budget and team goals.
  • Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Positively engaged with customers, offering menu information and providing suggestions and guidance based on experience.
  • Expertly managed staff and maintained appropriate staffing levels throughout shifts.
  • Comprehensive knowledge of food and catering trends. 
  • Set up, designed, coordinated and executed events ranging from 15 guests to 400 guests.
  • Experience in coordinating wedding receptions from 50 to 350 guests


Restaurant Manager Sep 2015 - Current
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Relayed food orders to kitchen staff members to ensure correct portioning, arrangement, and garnishes. Communicated with kitchen staff members to ensure food was prepared on time and correctly.
  • Responsible for coordination of up to 30 bar and service staff during events or within restaurant with capacity of 300.
  • Managed food delivery for 500+ guests for special events.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members, and opening the restaurant for the work day.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down both on and off site.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Provided friendly and attentive service and exceptional hospitality.
  • Consistently offered professional, friendly and engaging service.
  • Prepared and distributed tips for staff through weekly direct payments.
  • Processed accounts receivable and accounts payable.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Immediately reported and addressed accidents, injuries or unsafe work conditions.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Answered department telephone calls using correct salutations and telephone etiquette.
  • Computed bills, collected payments and made change for guests.



Graphic Designer Apr 2014 - Jul 2014
Giancarlo's Steakhouse and Private Events 5110 Main Street
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Designed new on-brand visual elements to effectively convey concepts and messaging.
  • Designed art and copy layouts for direct mail advertising material.
  • Researched current and emerging art and graphic design technologies.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Coordinated art and graphics creation for effective merchandising.


Graphic Designer Sep 2012 - May 2013
University at Buffalo Student Association Student Union Buffalo, NY 14260
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Worked with internal clients to determine strategy and design for annual marketing campaigns.
  • Generated detailed specs of final designs.
  • Mentored new members of design staff during onboarding.
  • Designed advertisements, tradeshow banners and signage from concept through completion.


Office Assistant Dec 2010 - Aug 2013
Matthew J Quinlan CPA Rochester, NY
  • Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Posted receipts to appropriate general ledger accounts.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Entered financial data into the company accounting database to be verified and reconciled.

Education
Bachelor of Arts: Communication Design 2014
University at Buffalo Buffalo, NY
Communication Design is a mixed discipline between design and information-development which is concerned with how media intervention such as printed, crafted, electronic media or presentations communicate with people.
Hobbies
  • Freelance Graphic Design
  • Calligraphy
  • Travel
  • Floral Design
  • Interior Design/Housing Renovations and Resale

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Professional Summary
Experienced, professional, results-oriented Manager with holistic experience in project, supplier, risk, process and program management in financial and customer focused environments. An effective, target driven leader who combines objective management with individual and team development to achieve business strategy goals. Demonstrates considerable business acumen.
Skills
  • Effective problem solver
  • Contract Management
  • Negotiation expert
  • Budgeting expertise
  • Customer-focused
  • Process improvement specialist
  • Project planning and development
  • Excellent verbal and written communicator
Work History
Entrepreneur, 2016 to 2017
Self Employed Richmond, VA
  • Business owner specializing in property enhancement and rental management
Project, Risk, Supplier, Process and Program Management, Capital One Financial Richmond, VA
Senior Customer Service Manager, 01/2000 to 04/2002
HBOS Credit Card Services Cardiff, Wales, UK
  • Lead specialized team to support bank associates at retail locations via Call Center 
  • Cross-trained and backed up other customer service managers
  • Met all customer call guidelines including service levels, handle time and productivity
Transportation Facilities Manager (Civilian), 01/1998 to 01/2000
HM British Army Sennelager, Germany
  • Translated business needs and priorities into actionable logistics actions
  • Reduced overall expense by 12.5% during tenure at position
Customer Service Administrator, 1997
Alan Day Audi/Volkswagon Dealership London, England, UK
  • Welcomed customers into the dealership, qualified their needs and directed them to appropriate Sales Associate
  • Supported Sales Team in surpassing annual sales goal by 28%
Store and Catering Manager, 1995 to 1997
Baker's Best Gourmet Food Newton Center, MA
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Scheduled staff shifts appropriately to cover peaks and lulls
  • Trained staff on operating procedures and company services
  • Effective liaison between customers and internal departments
District Store Manager, 1990 to 1995
J Bildner & Sons Specialty Foods Brookline, MA
  • Fostered an environment which encouraged continual process improvements
  • Cross-trained and backed up other customer service managers
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Strong leader of customer support staff
Special Events and Catering Director, 1989 to 1990
Boston Racquet Club Boston, MA
  • Procured, qualified, booked, and executed customized specialty catered events
  • Increased booked events by 32%
District Sales Representative, 1985 to 1990
Hobart Food Service Equipment Dedham, MA
  • Implemented highest standard of customer service and support
  • Consistently hit and surpassed aggressive sales targets
  • Visited clients on-site to give benefit-oriented sales presentations
  • Prepared sales contracts
  • Trained and mentored new sales representatives
Sr. Business Analyst, 01/2017 to Current
Data Concepts (under contract to) Federal Reserve Bank Richmond, VA
  • Lead Project Analyst for RFP Project to select and purchase a new FRS Business Continuity Planning Application
  • Developed comprehensive set of RFP requirements, documented content for evaluation of proposed solutions, assessed and evaluated results and developed recommendation for FRS Senior Leadership
Education
MBA: Executive Management Certificate, 2010
Strayer University - Glen Allen, VA

Bachelor of Science: Business Administration, Miami University - Oxford, OH
  • Majors
    > Organizational Administration
    > Personnel and Employment Administration
  • Minor
    > Food Management
Certifications
  • MS Office Suite & Outlook
  • Business Process Management Certification
  • Customer Relationship Management (CRM) Software
  • ServSafe Food Handler Certification
  • First Aid, CPR, AED for Adult, Child, and Infant & Blood Borne Pathogen Certified