Catering Sales Manager resume examples

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Professional Summary
Reliable Administrative professional with a keen focus on detail and accuracy. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. 
Skills


  • Excellent communication skills
  • Works well under pressure
  • Excellent planner and coordinator
  • Accurate and detailed
  • Results-oriented
  • Self-directed
  • Strategic thinker


  • Advanced MS Office Suite knowledge
  • Filing and data archiving
  • Event planning
  • Report analysis
  • Database management
  • Strategic marketing
  • Social media engagement
Work History
Raven & the Peach Catering Sales Manager//Fair Haven, NJ//September 2017 to Current
  • Collaborated with clients to plan event menus, budgets, and venues.
  • Consistently provided professional, friendly and engaging service.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Verified cash drawer against the day's receipts.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Russo's On the Bay Communications Director//Howard Beach, NY//February 2013 to August 2016
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Coordinated and participated in promotional activities and trade shows.
  • Analyzed third-party data and investigated new growth opportunities.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Coordinated art and graphics creation for effective merchandising.
  • Identified value propositions and key messages for all of the company's marketing campaigns.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
Petschauer Insurance Insurance Sales Agent//Garden City, NY//June 2010 to February 2013
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Collected all premiums on or before effective date of coverage.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
Studley Inc Receptionist Administrative Assistant//New York, NY//September 2007 to June 2009
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Assisted with event planning, including associated travel and logistical arrangements.
Education
Associate of Arts - Liberal Arts LaGuardia Community College, Long Island City// NY //2010
This resume is created in 7 minutes.
Summary

Experienced Operations Director with excellent client and project management skills. Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented, client-focused, high performing professional with 14+ years in the event planning and project management industry; servicing events up to 30,000 attendees. Committed to creating satisfied customers through flawless operational execution and unwavering hospitality to make each event or project a success.

Skills
  • Microsoft Office Suite
  • Hotel Sourcing/Cvent
  • Leadership
  • Team Building
  • Problem Solver
  • Event Onsite Management
  • Project Management
  • Reports generation and analysis
  • Time Management
  • Contract Expertise
  • Customer Service Focused
  • Training and development
  • Negotiation Skills
  • Dedicated
  • Budget Management
  • Organization
Experience
Director, Scheduling & Events 03/2019 to Current Baltimore City Community College Baltimore, MD
  • Schedule Events and make arrangements for events including meeting facilities, audiovisual equipment, tours, catering referrals and other set-up requirements as needed
  • Develop, promote, and maintain a network of relationships with numerous College departments whose participation is essential for successful events
  • Maintain close communication with clients to mitigate service issues
  • Develops the conference/event business through relationships as well as marketing
Operations Director 03/2016 to 03/2019 American Small Business Alliance Ellicott City, Maryland
  • Managed the event and sales department of up to 15 personnel to execute 5 million in government and international events. While leading this team I was able to reduce cost by 20% contributing to an increase in sales of 25%.
  • Successfully negotiated with vendors providing services such as catering, audio-visual, hotel rooms, convention center space, entertainment, etc. to ensure the highest level of service and highest quality product at or below budget.
  • Gather pricing for all event-related services such as venue, audio-visual, etc. for government events to prepare a competitive response to bids. Prepare, edit, format and submit bids to contracting officers.
  • Served in a dual role as director for a non-profit organization, HBCU Career Development Marketplace. Increased sponsorships by 50% through marketing and recruitment efforts; Reduced cost by streamlining processes and creating efficiencies.
Catering Sales Manager 01/2011 to 07/2015 Centerplate Balitmore, Maryland
  • Managed a $2.8 million event portfolio with up to 30 events per year through the catering planning process including retail food and beverage, bars and catering events. Effectively negotiated with clients to maximize revenue while providing excellent customer service and exceeding the client's needs.
  • Responsible for communicating contract requirements to operations teams to ensure operational efficiency, contract compliance, and customer service goals are met. Developed anannual forecast of sales for the fiscal year to ensure theprofitability and viability of the sales department.
Senior Retail Manager 01/2009 to 01/2011 Centerplate Baltimore, Maryland
  • Led, hired, trained, managed and evaluated managers, supervisors, and a staff of up to 100 employees to operate a retail department with annual sales in excess of 2.1 million. Increased sales by 43% by implementing staff efficiencies and evaluating retail sale points to increase their strategic location based upon the flow of the show attendees.
  • Increased department morale by providing opportunities for authentic employee engagement and incentives for all staff. Developed an employee recognition system and implemented an onboarding process including training.
Education and Training
MBA: Entrepreneurship/Marketing The University of Baltimore Baltimore, MD, United States

3.121 GPA
Master of Science: Hospitality Management Morgan State University Baltimore, MD, United States 3.337 GPA
Honor Roll
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Professional Summary

Highly ambitious Sales Account Manager with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Skills
  • Proficient in Delphi, Outlook, Sales Pro, OnQ, OPERA, Protel, Microsoft Word, Excel, PowerPoint, etc.
  • Strong verbal communication
  • Project management
  • Staff development
  • Team leadership
Work History
Global Sales Manager The Standard, Downtown LA - Los Angeles, CA 02/2018 - Current
Director of Sales Mama Shelter - Los Angeles, CA 11/2015 - 02/2018
Director of Sales Mama Shelter - Los Angeles, CA 11/2015 - 02/2018

Helped launch the 1st US property with an ADR $12 over budget and with occupancy averaging 93% a month.  Lowered OTA independency from 88% in 2016 to 34% in 2017.  Successfully opened a 5k sq. ft. rooftop bar and restaurant; creating pricing structure, menus and SOP's.  Surpassed 2016 Rooms and Events goals by 3%; currently ahead of pace for 2017 by 8%
Senile Sales Manager/Director of Sales Joie de Vivre Hotels-Custom Hotel LAX - Los Angeles, CA 11/2013 - 02/2015
Senile Sales Manager/Director of Sales Joie de Vivre Hotels-Custom Hotel LAX - Los Angeles, CA 11/2013 - 02/2015

Lead daily departmental meetings and continual discussion of SOPs.  Develop monthly Sales Blitz for Sales/Catering Team.  Created specialized Meeting Planner Package to increase average check by $3.50.  Establish new and strengthen existing Corporate Clients, increasing ADR by $6
Senile Sales Manager/Director of Sales Joie de Vivre Hotels-Custom Hotel LAX - Los Angeles, CA 11/2013 - 02/2015
Senior Sales Manager/Director of Sales Joie de Vivre Hotels-Custom Hotel LAX - Los Angeles, CA 11/2013 - 02/2015

Strengthen top account relationships, resulting in increased market share.  Prepare forecasts, marketing budgets and pace reports.  Develop annual Sales & Catering budgets.  Exceeded Quarterly and Yearly Goals by 6% in REVPar, 12% in Catering
Corporate & Social Catering Sales Manager Hilton Hotels - Los Angeles, CA 11/2012 - 11/2013
Corporate & Social Catering Sales Manager Hilton Hotels - Los Angeles, CA 11/2012 - 11/2013

Strengthen top account relationships, resulting in increased market share.  Prepare forecasts, marketing budgets and pace reports.  Develop annual Sales & Catering budgets.  Exceeded Quarterly and Yearly Goals by 6% in REVPar, 12% in Catering
Catering Sales Manager Crowne Plaza Hotels & Resorts - Dallas, TX 01/2005 - 10/2012
Catering Sales Manager Crowne Plaza Hotels & Resorts - Dallas, TX 01/2005 - 10/2012
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Skills
  • Relationship management
  • Consultative sales
  • SMB and Mid-Market sales 
  • Financial services, merchant services, and technology sales
Work History
02/2018 to Current
Commercial Account Executive CenturyLink – Omaha, NE
  • Responsible for managing relationships with SMB/Mid-Market businesses. This includes consultative selling of broadband upgrades, cloud services, and security solutions. Responsible for prospecting, managing pipeline, and exceeding quotas. 
08/2015 to 01/2018
Client Business Executive Director First Data – Omaha, NE
  • Managed 35 client portfolios with a net revenue of $27 MM, including contract renewals, consultative upselling, and partnered with internal teams to ensure compliance and overall business health. 
08/2014 to 08/2015
Regional Catering Sales Manager Panera Bread, Inc. – Omaha, NE
  • Responsible for increasing catering sales in the Omaha area and managed the catering staff to increase business exposure under a newly-developed  pilot sales program. Increased YTD growth 110%. 
12/2010 to 10/2013
Commercial Account Executive First Data – Omaha, NE
  • Responsible for net new merchant sales; over 125% year over year sales metrics. 
04/2008 to 11/2009
Business Development Associate Staples, Inc. – Omaha, NE
  • Responsible for increasing sales for large B2B office program. Reached quarter over quarter results of 150% and managed a marketing campaign to increase advertising success. 
09/2004 to 04/2008
Corporate Consultant Wells Fargo Bank – Omaha, NE
  • Responsible for relationship management and for increasing new merchant services sales within the Mid-Market territory. Reached 114% year over year success. 
Education
2000
Health, Life Annuities License:
State of Nebraska - Omaha, NE
1994
Sales and Customer Service Program:
The Nickelson Group & Richardson Group - Omaha, NE
1984
High School Diploma:
Tustin High School - Tustin, CA

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