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SEEKING A NEW OPPORTUNTY TO GROW YOUR BUSINESS - Astute business leader with a can-do focus, creating positive work environments that encourages growth of employees to reach their potential and fine tune best business practices to reduce costs and increase efficiency - over 25 years of diversified experience working for VIP's in Healthcare, Administration, Health Promotions, Insurance, and Business in Maintenance of oil/gas industry

  • Operations Management
  • Administrative skills
  • Logistics
  • Project Management
  • Medical Terminology

  • Six sigma lean management skills
  • Excellent people skills
  • Safety, OH&S, HR, Insurance skill set
  • Coordinating Health Promotion Programs
08/2016 to 02/2016
CATERING SUPERVISOR Alberta Health Services - University of Alberta Hospitals Edmonton, AB
  • Responsible for catering for the University of Alberta Hospital, Kaye Edmonton Clinic and the UofA various professors and physicians catering events VIP to casual, payroll and KPI's for the department, also supervised the retail food service snack bar and trends café, starbucks locations within the hospital, responsible for scheduling and payroll, staff performance, food sanitation and safety, many other related duties
04/2015 to 07/2016
LOGISTICS COORDINATOR Hertz Equipment Rental - Canada Edmonton, AB
  • Key in assisting the program Manager to develop, design and implement a brand-new logistics system that would save money by combining loads across Canada using LEAN management skills
  • Launched new program with all Hertz staff - trained on procedures and dealt with issues finding solutions to counter act problems
  • Created a method of payment for USA transfers to be paid from a CDN oracle payment system by using a universal PO number to enter in the general journal and transfer from USD to CDN
  • Learned customs procedures for transferring equipment from Canada to USA and reverse, finalized Proforma paperwork for each transfer
03/2014 to 04/2015
  • Opened new Corporate business on the fundamental of hiring and helping discharged military personal to integrate back into civilian work society, coaching and mentoring, won "Business of the Month Award" for Parkland County September 2014
  • Member of the Acheson Business Association 2014/2015 (Recruited by Hertz to do Logistics)
06/2008 to 02/2013
OPERATIONS MANAGER/SAFETY COORDINATOR Big John's Mechanical Services Ltd Stony Plain, AB
  • Business owner - set up corporate business from cradle to grave, set up and audit of safety program in oil/gas industry, accounting in Quickbooks and Simply accounting, management of 5 staff, payroll, and all HR duties, parts sourcing and logistics, vendor management and all aspects of business ownership (Closed Company) 2 | Page.
Dietary Technology NAIT

Hospital Nutrition & Foods Management

CSNM - Nutrition Manager
Insurance Institute of Canada Grant MacEwan University

-Principals and Practices of Insurance

-Claims I

-Automobile Insurance
Entrepreneur Training Lokken & Associates Edmonton 6 mth training course - building business plans, SWOT analysis, creating Corporate Business ventures


HR, Payroll, OH&S, Safety program development/audits, QuickBooks, A/P, A/R, Marketing, Parts facilitation/organization, vendor management, logistics, development of "new" shop - permits and inspections, cradle to grave operations of a corporate business, dealings with WCB/Insurance/CRA
AHS various positions for over 20 years, Working for - Chief/Chair of Surgery at UofA, Capital Health RAH - CEO, Executive Directors of CDC and Stollery Childrens Hospital, Managers of Home Nutrition and Respiratory therapy at UAH
Epeople, Vax, Tandum, Oracle, ESP, SharePoint, Word, Excel, Outlook, Publisher, Powerpoint , typing 80 WPM
Member of CSNM - Canadian Society of Nutrition Mangement - NM designation
Over 7 years combined Experience working for various hospitals across Canada - set up 2 new food service facilities , therapeutic diets, food safety and sanitation, catering, managed over 150 unionized staff
Set up two health promotion programs - Health Canada and Alberta Cancer Board - partnered with Peace Country Health
Coordinator of Building Better Babies and CPNP Canadian Prenatal Nutrition Program
Coordinator of Alberta Screen Test - Mobile Mammography in Peace River, AB at 5 sites around northern Alberta
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Professional Summary

Dedicated Training Coordinator with over 18 years of experience in the Customer Service field. Excellent reputation for resolving escalations, improving customer satisfaction, and leading team members to perform beyond expected potential .

  • Advanced clerical knowledge
  • Employee training and development
  • Proficient in Microsoft Office Applications
  • HIPAA compliance
  • Multi-line phone proficiency
  • Exceptional interpersonal communication
  • Training program development
  • Conflict resolution
  • Creative problem solver
  • Employee coaching and mentoring
  • Strategic planning
  • Issue resolution
Work History
Training Coordinator 11/2017 to Current
McKesson Patient Care Solutions Inc. Coraopolis, PA
  • Provides daily leadership to team members.
  • Product and insurance guideline support.
  • Handles questions or complaints, finding positive resolution
  • Liaison between Senior Leadership and team.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Compiled training handbook and related course materials.
  • First escalation point for customers requesting a supervisor discussion.
Guest Relations Coordinator 09/2012 to Current
Buffalo General Hospital Buffalo, NY
  • Oversaw team of 20 employees and 20 volunteers.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Worked closely with guests, VIP and celebrity, with high degree of respect for privacy.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Office Advisor 09/2011 to Current
Fuccillo Hyundai of Grand Island Grand Island, NY
  • Oversaw daily office operations for staff of 30 employees.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Trained Incoming staff, Billed out car deals, stocked in all new/used/wholesale vehicles.
Head Server/Staff Trainer 10/2007 to 12/2010
Tully's Good Times Buffalo, NY
  • Trained all incoming Front Of House staff, served customers, cash handled, implemented upper management rules and company standards within staff, ran company software.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Office Lead 08/2006 to 11/2007
Brighton Animal Clinic Tonawanda
  • Supported four veterinarians in a private animal clinic.
  • Provided pet owners with excellent customer service and compassionate care for their pets.
  • Greeted customers in a pleasant manner and escorted them to the examination room.
  • Cared for a wide range of animals, including rodents and exotic birds.
  • Took appointments and maintained Doctors' schedules including surgery scheduling.  Cashiered medicine and food, trained to open/close facilities.
Vendor Compliance 05/2004 to 06/2006
Barcode Graphics Chicago, IL.
  • Test barcode compliance, fixed errors in compliancy
  • Created Spreadsheets through Excel
  • Administrative support for company Owner
  • Managed office supplies, vendors, organization and upkeep.
Assistant Manager 04/2004 to 06/2006
American Girl Place Chicago, IL.
  • Created daily floor maps for all timed restaurant seating's.
  • Hired and Trained Employees.
  • Managed Spreadsheets, answered phones, and cash handled.
  • Liaison between Manager and staff.
  • Attended Monthly planning meetings with Corporate to brain storm and implement positive ideas throughout the company.
Catering Supervisor 07/2001 to 03/2004
Exquisite Catering - Delaware Park Casino Buffalo, NY
  • Managed food delivery for 200+ guests for special events.
  • Responsible for coordination of up to 18 servers at catering event with 400+ patrons.
  • Trained new employees.
  • Completed liquor requisitions and supply lists.
Resident Assistant/Supervisor 05/2002 to 06/2003
Niagara University NY
  • Supervisor of residence floor/hall.
  • Planned and Conducted educational and recreational events for floor/hall.
  • Implemented University policy throughout the campus.
  • Enforced policy by being on the job 24/7 and working hand in hand with Campus Security.
  • Extensive paperwork completion throughout the year.
Teacher Assistant 09/2002 to 05/2003
Niagara University
  • NU Freshman Symposium (Mandatory freshman class).
Office Assistant 09/2001 to 05/2002
Niagara University (Financial Aid Office) Niagara University, NY
  • Answered Multi-Line Phone System.
  • Helped Students with on Campus issues.
  • Supported all the office's Directors in any way needed including, filing, spreadsheets, faxing scanning, copies, etc.
Psychology Buffalo State College - Buffalo, NY
Communications and Psychology Niagara University - Niagara University - NY

Student Government

  • Parliamentarian
  • Ran all Government meetings.
  • Dispersed funds to all Campus Groups including activity groups, academic and social fraternities/sororities, etc.
  • Planned, Booked, and ran all on campus concerts, activities, and fundraising. 
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Manager focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
  • Business analysis
  • Operations management
  • Forecasting
  • Performance tracking and evaluation
  • Human resources management
  • Business and requirements analysis
  • Cost estimating
  • Team building
  • Cost reduction
  • Procedure development
  • Employee engagement
  • Persuasive
  • Leadership mentoring
  • Conflict resolution
Increased year-over-year sales by $25,000.
Spokes II February 2003 to Current Unit Manager
Pioneer, OH
Managed the day-to-day tactical and long-term strategic activities within the business.
Conducted cost, schedule, contract performance, variance and risk analysis.
Reviewed and approved billing invoices and expense reports.
Coached and mentored 25 staff members by offering constructive feedback and taking interest in their long-term career growth.
Hillsdale Dining Service July 1990 to February 1992 Catering Supervisor
Hillsdale, MI
Planned and executed catering events .
Prepared and monitored the food preparation and service for the catered events.
Baker Shoes October 1988 to July 1990 Manager
Hillsdale , MI
Monitored multiple databases to keep track of all company inventory.
Managed the day to day operations of the department.
Baker College 2016 Associate of Business Degree: Management Jackson, MI, United States Advanced coursework in Business Administration
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Glion Institute of Higher Education 2011 Bachelor of Arts: Hospitality Management and Marketing Montreux, Switzerland

Hospitality Management and Marketing Glion Institute of Higher Education Switzerland - Coursework in Marketing and Advertising - Coursework in Hospitality and Tourism Management - Member of the Graduation Committee 2011.1 of Glion as a event manager

Art of cooking January 2016 to April 2016 Events/ catering coordinator
Las Vegas, Nevada

On call

Hotel de Sers 5 July 2015 to November 2015 Night audit / Room service
Paris, France
  • In charge of the room service - Completed all front desk duties and procedures - Provided a 5 Stars service to guests at any time - In charge of in-house and group reservation.
Sucré Salé NYC December 2014 to June 2015 Events coordinator / Catering supervisor
New York, NY
  • Monitored the appearance and performance of the catering staff during specific events - Served as a point person for catering and banquet functions as necessary - Served as public relations representative for the company - Worked closely with the chef and clients to determinate the right menu for the right event.
The Sixty Soho 4 January 2014 to December 2014 Assistant front office manager
New York, NY
  • Assisted with the responsibilities of the day-to-day running of the front desk - Resolved issues for both employees and customers while maintaining a friendly workplace environment - Interviewed prospective candidate for the front desk - Prepared internal documentation such as payroll, hiring and terminating, staff scheduling and guest survey - In charge of VIPs and special guests requests - Responsible for training new front desk staff - Conducted walk through inspection of the building and rooms to ensure that set ups are correct - Developed repeat business by establishing close and lasting relationships with customers.
  • -Part time server at the Kittichai restaurant
Soho House NYC 5 December 2012 to January 2014 Concierge
New York, NY
  • Responsible for handling VIP guests amenities - Responsible for making dinning and other reservations such as helicopter tour, ticket, private transfer ..
  • Provided information about local features such as shopping, dinning, museums, nightlife - Checked guests in and out - Responsible for establishing repeat guest profile - Provided a 5 starts service to guests and members at any time - Inspected guest rooms and public spaces to ensure compliance with all standards - Part of the task force at the Toronto international film festival 2013.
  • Seasonal server on the roof top ( part time ) ( Busiest roof top in New York City )
Hotel de Sers 5 December 2011 to November 2012 Sales & Marketing management training
Paris, France
  • Prepared marketing reports by collecting, analyzing and summarizing sales data - Industry trends and competitive research - Coordinated kitchen and staff during private party events - Prepared the contracts for specific events - Personally helped with the mise en place of private events - In charge of site tours - In charge of the social media platforms.
Hotel de Sers 5 June 2010 to November 2010 Food and Beverage training
Paris, France
  • Obtained a comprehensive knowledge of the F & B department - Breakfast assistant manager- Room service - Catering- Cost Control - Server at the Restaurant de Sers - Basic wine and liquor Knowledge

French: mother tongue

English: fluent

Spanish: currently learning


Excellent customer service skills.

Opera, Mac, Micros, Microsoft office, Social media


Travel Music Outdoor sports Cinema theater