Coffee Shop Manager resume examples

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Skillful Coffee Shop Manager resume

Alina Ernst
Education
Bachelor of Arts: Business Management 2018 University of Washington, Seattle, WA, USA

Completed courses in Program Management and Product Development. 

Technical Skills
  • Basic knowledge of  Java,Python, SQL
  • Intermediate knowledge Excel, Power Point, Word
  • Agile Certified
Experience
Expedia Bellevue, WA Internal Auditor Intern 06/2018 to 08/2018

Collaborated with product and engineering teams on completing IT Audit for Partner Central Platform.
Provided recommendations on process improvement  to engineering teams based on collected data during an audit. 
Lead a research project on risks associated with Security and Account Take Over, presented findings to upper leadership.
Performed Sarbanes-Oxley (SOX) control testing for Financial and IT controls.

Amazon Seattle, WA Tax Analyst/Tax Operations Specialist 08/2016 to 10/2017

Managed a Program with a focus on Process Improvements which resulted in more efficient operations.
Analyzed Data and prepared Quarterly and Monthly Tax Returns for Amazon and it's subsidiaries.

Amazon Seattle, WA Investigation Specialist - Special Project 04/2015 to 09/2016

Supported Program Managers on launching Q4 Holiday Lightning Deals promotions for third party sellers.
Collaborated with third party sellers and created 33k peak season Lightning Deals.
Developed solutions to make uploading process scalable and trackable.
Worked with Sr Product Managers on investigating discrepancies and improvement opportunities.

Amazon through Aerotek (Contract) Seattle, WA Investigation Specialist 02/2015 to 04/2015

Investigated and resolved over 1000 Warehouse Lost Cases for Fulfillment by Amazon.
Achieved productivity and quality metrics while using analytical skills to spot non obvious patterns. 
Worked with Program Managers on developing  training materials for new associates.

Premera Blue Cross Mountlake Terrace, WA Enrollment Analyst 09/2014 to 02/2015

Applied contractual, state and federal guidelines and utilized various databases.
Coordinated enrollment exception processing.
Met and sustained department's standards: production, performance, and quality.
Assisted with enrollment auditing.

North Seattle Community College Seattle, WA Coffee Shop Manager 06/2012 to 01/2014

Used customer data to drive product selection decisions.
Increased revenue by driving process improvements.

Special Projects

Travel Squad -  iOS Application Development 

Developed an iOS application which connects travelers based on interest and destination.
Conducted daily stand ups, flashes and tracked progress of the development cycle.
Gathered customer feedback and implemented user research.
Designed and recommended iterations to the application.

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